Overview

Nairobi Serena Hotel
Best Cleanliness

Kenyatta Avenue / Processional Way, Nairobi, Kenya
+254 202 822 000

S$ 265+

Overall guest ratings

8.7/10 Excellent
based on 382 reviews

Review highlights

  • 10.0
  • 10.0
  • 6.7
  • 6.4

Good to know

  • Friendly service
  • Near city centre
  • Friendly atmosphere

Nearby

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    About

    Nairobi Serena Hotel is just 3.1 mi (5 km) from the airport and offers a shuttle (available 24 hours) for KES 4000 per person one way. Guests can visit the spa to be pampered with massages, body scrubs, or facials, and Cafe Magreb, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool, and rooms at this luxurious hotel get the details right with bathrobes and designer toiletries.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Room service
    • Child pool
    • Tennis
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Laundry facilities
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    based on 382 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.8 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 8.8 "Pool is good."
    • 6.7 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 6.4 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.5 "Beds were acceptable for 65%."
      5.4 "Only 54% said rooms were big enough."
      5.6 "For 56%, maintenance was acceptable."
    • 6.3 "Breakfast is mediocre."
    • 5.1 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      5.4 "Only 54% said rooms were big enough."
    • 4.8 "Value below average."
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    Overall rating

    9.0 Excellent
    based on 72 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 6.0 "Rooms are ok."

    Overall rating

    8.7 Excellent
    based on 91 reviews
    • 9.1 "World class service."
    • 6.6 "Rooms are ok."

    Overall rating

    8.3 Excellent
    based on 217 reviews
    • 9.8 "Terrific location."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.0 "Excellent pool."
    • 6.1 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
      6.4 "Beds were acceptable for 64%."
    • 5.8 "Breakfast is mediocre."
    • 5.0 "Average comfort."
      1.5 "85% thought it was too noisy."
    • 4.4 "Value below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Near city centre"
    "Friendly atmosphere"
    data provided by TrustYou
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