Overview

Nairobi Serena Hotel
Top Business Hotel

Kenyatta Avenue / Processional Way, Nairobi, Kenya
+254 202 822 000

S$ 278+

Overall guest ratings

8.8/10 Excellent
based on 396 reviews

Review highlights

  • 10.0
  • 9.8
  • 9.2
  • 5.3

Good to know

  • Great reception
  • Friendly service
  • Clean rooms

Nearby

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    About

    Nairobi Serena Hotel is just 3.1 mi (5 km) from the airport and offers a shuttle (available 24 hours) for KES 4000 per person one way. Guests can visit the spa to be pampered with massages, body scrubs, or facials, and Cafe Magreb, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool, and rooms at this luxurious hotel get the details right with bathrobes and designer toiletries.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 396 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.8 "Terrific location."
    • 9.2 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.0 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
      6.3 "Beds were acceptable for 63%."
    • 5.4 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 5.0 "Internet is average."
    • 4.3 "Not very comfortable."
      1.9 "81% thought it was too noisy."
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    Overall rating

    8.9 Excellent
    based on 71 reviews
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 5.8 "Rooms are ok."

    Overall rating

    8.8 Excellent
    based on 19 reviews
    • 9.0 "World class service."
    • 8.0 "Food is delicious."

    Overall rating

    8.9 Excellent
    based on 35 reviews
    • 9.3 "World class service."

    Overall rating

    8.6 Excellent
    based on 269 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.9 "Terrific location."
    • 9.4 "Excellent pool."
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 5.9 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 4.8 "Breakfast is below average."
    • 4.6 "Value below average."
    • 4.3 "Not very comfortable."
      1.3 "87% thought it was too noisy."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Great reception"
    "Friendly service"
    "Clean rooms"
    data provided by TrustYou

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