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Distance to city centre
Distance to airport
|"Hotel was great, lovely helpful staff."||(in 61 reviews)|
|"Beautiful hotel and really friendly staff."||(in 39 reviews)|
|"The bed was super comfy."||(in 24 reviews)|
|"The surrounding area was very shabby."||(in 7 reviews)|
|"Location in terrible quarter."||(in 12 reviews)|
|"The air conditioning in the room was useless - couldn't sleep."||(in 2 reviews)|
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I was greeted by the sweet Mr Gennaro at the check in counter. He made my check in smooth and made sure to offer his help in any of the things I was hoping to do on my trip. Then there was Mr Gennaro from the spa. He exceeded all expectations with his kind and helpful attitude. My cellphone charger had died and I needed a place to get one soon, he instead gifted me one he has laying around and told me not to worry about it. So this honest review of his amazing hospitality is my thank you. I highly recommend this hotel, it is beautiful, in the center of so many awesome things to do, the staff is so very helpful and the rooms were tidy and comfortable.
That I had to leave so soon!
Room too hot. Noisy. Heard noises all night.
I had my first experience in the hotel's spa and it was super relaxing. I also booked to travel to Pompeii through the hotel and the reception staff were more than helpful.
I only had one bad experience when I first ordered a steak from the hotel's restaurant. It came out raw even though I'd ordered medium rare. When I brought this to the waiter's attention, the steak was replaced immediately.
My partner and I had a lovely stay here. It was a short walk from the train station, and we were able to explore Naples on foot easily from the hotel. The staff were fantastic! We made the most of the facilities (spa and room service). It made for a very enjoyable stay.
Common spaces were beautiful and location great. Restaurant was delicious for dinner.
Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort.
based on 3,061 reviews
Things to know
- Professional service
- Nice building
- Friendly service
- Great reception
Policies vary by room type and provider.
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Reviews about Palazzo Caracciolo Napoli - MGallery
Most popular landmarks
- Duomo di Napoli 279 m
- Basilica di Santa Restituta 287 m
- Orto botanico di Napoli 0.6 km
- Cappella Sansevero 0.8 km
- Chiesa di San Domenico Maggiore 0.9 km
- Museo Archeologico Nazionale di Napoli 0.9 km
|Salerno Costa d'Amalfi||60.6 km|
|Naples Napoli Piazza Cavour||0.5 km|
|Naples Napoli Piazza Garibaldi||0.9 km|