Overview

Hotel Universal

Avenida Dos, -- Porto, Porto, Portugal
+351 222 006 758

S$ 59+

Overall guest ratings

7.5/10 Good
based on 1,495 reviews

Review highlights

  • 9.2
  • 8.3
  • 4.7
  • 3.8

Good to know

  • Friendly service

Nearby

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    About

    Hotel Universal puts you within a 10-minute drive of Sandeman Cellars and Porto Cathedral. You can grab a bite to eat at the coffee shop/café or wind down at the end of the day with a drink from the bar/lounge. All rooms feature room service and free WiFi.

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    AMENITIES

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Pool table
    • Storage available
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 1,495 reviews
    • 9.2 "Terrific location."
      9.7 "Near to public transport, according to 97%."
      8.6 "86% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      9.8 "98% thought the service was very professional."
    • 7.0 "Internet works."
      10.0 "100% thought it was a great value."
    • 5.0 "Average cleanliness."
    • 4.7 "Breakfast is below average."
    • 3.8 "Disappointing food."
      2.3 "77% did not enjoy the desserts."
    • 3.5 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      2.6 "74% said rooms were small."
      3.2 "68% didn't like the uncomfortable beds."
      4.3 "57% said rooms were dirty."
      0.9 "For 91%, the rooms looked old."
      1.6 "84% thought they were poorly maintained."
      2.1 "79% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
      1.5 "85% criticized the small bathroom."
      3.9 "61% had problems with the shower."
      2.3 "Air conditioning was criticized by 77%."
      3.9 "61% were disappointed with the minibar."
      3.3 "67% thought the tv was sub-standard."
    • 2.8 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      2.8 "72% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.7 "Quite uncomfortable."
      2.6 "74% said rooms were small."
      3.2 "68% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
      1.5 "85% criticized the small bathroom."
      2.3 "Air conditioning was criticized by 77%."
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    Overall rating

    7.5 Good
    based on 926 reviews
    • 8.8 "Location is great."
      8.2 "82% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 7.0 "Internet works."
      5.6 "56% thought the wifi quality was ok."
    • 4.9 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
    • 4.6 "Breakfast is below average."
    • 3.7 "Disappointing food."
    • 3.4 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      2.4 "76% said rooms were small."
      4.1 "59% said rooms were dirty."
      1.5 "85% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      2.3 "77% found problems with the furniture."
      1.8 "82% said the bathroom was dirty."
      1.5 "85% criticized the small bathroom."
    • 2.6 "Quite uncomfortable."
      2.7 "73% thought it was too noisy."
      2.8 "72% didn't like the uncomfortable beds."
      2.4 "76% said rooms were small."
      1.5 "85% criticized the small bathroom."
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    Overall rating

    7.7 Good
    based on 328 reviews
    • 9.0 "Terrific location."
      9.8 "Near to public transport, according to 98%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 5.1 "Average cleanliness."
    • 4.9 "Breakfast is below average."
    • 3.5 "Rooms are not good."
      2.7 "73% said rooms were small."
      2.6 "74% complained about the bathroom."
      0.9 "For 91%, the rooms looked old."
      4.5 "55% said rooms were dirty."
    • 2.8 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.5 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 1.6 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    based on 239 reviews
    • 9.5 "Terrific location."
      8.8 "88% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.4 "Internet works."
    • 4.8 "Not very clean."
      4.2 "58% said rooms were dirty."
    • 4.5 "Breakfast is below average."
    • 4.1 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      3.1 "69% said rooms were small."
      3.7 "63% didn't like the uncomfortable beds."
      4.2 "58% said rooms were dirty."
      1.8 "82% thought they were poorly maintained."
    • 3.2 "Quite uncomfortable."
      2.5 "75% thought it was too noisy."
      3.1 "69% said rooms were small."
      3.7 "63% didn't like the uncomfortable beds."
    • 3.0 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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