No carsCons: No cars available when we arrived had to wait 1 hr for a vehicle to be dropped off before we were processed
Pros: Very professional service! Great car, we were given a diesel for the price of a petrol due to availability and it proved a real benefit as the low end torque was very useful in the hilly terrain of Portugal. I would recommend paying the extra for a diesel. Cons: I bought full coverage primary insurance from Kayak, but this wasn't recognized by the rental agency. I fault Kayak for this as it was not made clear at the time of booking that I would have to provide a deposit anyway. Poor and misleading service by Kayak
Great service in the officePros: The friendliness and efficiency of the staff.Cons: It is difficult to find the exact address of the "Downtown Porto" office on the Internet.
Excellent n easy pick up n drop off.Pros: Reserved full size sedan automatic, as cheap as manual when rented. They subbed a luxury automatic sedan. Nice....just large for narrow streets.
Cons: Extremely poor customer service. The wait was about 90 minutes to pick up the car; it took them about 15 minutes to process each customer, mostly because of extremely high-pressure attempts to sell expensive CDW. Staff were thoroughly rude and unhelpful.