Overview

El Capitan Hotel

2361 Mission Street, San Francisco, CA, United States
+1 415 695 1597

S$ 80+

Overall guest ratings

4.8/10 OK
based on 917 reviews

Review highlights

  • 6.9
  • 6.6
  • 3.3
  • 2.4

Nearby

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    About

    Located in Mission District, this hotel is within 2 mi (3 km) of Victoria Theatre, Louise Davies Symphony Hall, and Asian Art Museum of San Francisco. Twin Peaks and South Park are also within 3 mi (5 km).

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Internet
    • Parking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Laundry service
    • Room service
    • Airport shuttle
    • ATM on-site
    • Business centre
    • Concierge service
    • Night club
    • Pets not allowed
    • Adults only
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    4.8 OK
    based on 917 reviews
    • 6.9 "Location is acceptable."
      5.9 "Average proximity to the city centre, said 59%."
    • 6.6 "Internet is average."
      6.5 "65% thought the wifi quality was ok."
    • 5.5 "Service is ok."
      5.7 "Only 57% found the staff to be friendly enough."
      6.7 "Only 67% thought the service was professional."
    • 5.4 "Breakfast is mediocre."
    • 3.3 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      2.5 "75% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
      4.7 "53% didn't like the uncomfortable beds."
      0.3 "97% thought they were poorly maintained."
      1.5 "85% had problems with the shower."
      3.1 "69% said rooms were small."
      2.6 "For 74%, the rooms looked old."
      3.6 "Air conditioning was criticized by 64%."
      4.6 "54% were disappointed with the minibar."
      2.5 "75% found problems with the furniture."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      3.8 "62% complained about the elevator."
      2.7 "For 73%, the lobby entrance was sub-standard."
    • 2.3 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
      1.2 "88% thought it was rather dirty."
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    Overall rating

    4.9 OK
    based on 568 reviews
    • 6.9 "Internet is average."
      6.7 "67% thought the wifi quality was ok."
    • 6.8 "Location is acceptable."
    • 5.5 "Breakfast is mediocre."
    • 5.2 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
    • 3.3 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
      0.4 "96% thought they were poorly maintained."
      1.7 "83% had problems with the shower."
      4.8 "52% didn't like the uncomfortable beds."
      3.4 "66% said rooms were small."
      2.4 "For 76%, the rooms looked old."
      3.5 "Air conditioning was criticized by 65%."
    • 2.1 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      0.7 "93% said the bathroom was dirty."
      1.1 "89% thought it was rather dirty."

    Overall rating

    4.2 OK
    based on 100 reviews
    • 6.7 "Location is acceptable."
    • 6.4 "Average value."
    • 5.4 "Service is ok."
    • 3.9 "Not very comfortable."
    • 3.1 "Awful rooms."
      2.8 "72% said rooms were dirty."
      2.1 "79% complained about the bathroom."
    • 2.8 "Horrible vibe."
    • 2.6 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
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    Overall rating

    5.0 OK
    based on 247 reviews
    • 7.1 "Good location."
    • 6.5 "Internet is average."
      6.4 "64% thought the wifi quality was ok."
    • 5.7 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
    • 3.6 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      4.8 "52% didn't like the uncomfortable beds."
      0.6 "94% said the bathroom was dirty."
      0.3 "97% thought they were poorly maintained."
      3.7 "63% said rooms were small."
      1.4 "86% had problems with the shower."
    • 2.4 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      0.6 "94% said the bathroom was dirty."
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