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Palace Hotel, a Luxury Collection Hotel, San Francisco
Best Hotel Building

2 New Montgomery Street, San Francisco, CA 94105, United States
+1 415 512 1111

S$ 313+

Overall guest ratings

8.8/10 Excellent
based on 3,212 reviews

Review highlights

  • 9.1
  • 9.0
  • 6.6
  • 6.5

Nearby

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    About

    Built in 1875 to celebrate the West Coast boom, the Palace Hotel, San Francisco is one of San Francisco's most treasured landmarks. The hotel is located just blocks away from Union Square, Chinatown, the Financial District and the Moscone Convention Center. From the famed 1909 Maxfield Parrish mural “The Pied Piper of Hamlin” in our Pied Piper bar to the grandeur of The Garden Court to the sky-lit indoor pool, the Palace Hotel captures a timeless sophistication that is as distinct as it is inviting. Experience gracious hospitality on a grand scale in our 556 rooms and suites, evidenced by soaring 11-foot ceilings, original architectural details, crisp bedding, marble bathrooms, and a host of thoughtful and luxurious modern amenities.

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    Starwood Hotels

    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Babysitting or child care
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Internet (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 3,212 reviews
    • 9.1 "Terrific location."
      9.3 "93% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.4 "94% enjoyed the restaurants & bars nearby."
      7.6 "Easily accessible by car, said 76%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "Awesome vibe."
      9.9 "99% said it was a stylish hotel."
      9.0 "90% enjoyed the lobby entrance."
      8.7 "87% enjoyed the friendly atmosphere."
      9.5 "95% thought the hotel was luxurious."
      7.3 "73% thought, the hotel was modern."
    • 8.9 "Amenities are good."
      9.0 "90% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.9 "99% thought the architecture was beautiful."
      8.8 "88% found the grounds to be nice."
      8.1 "Business facilities were excellent, according to 81%."
      7.7 "77% said the facilities were very new."
    • 7.9 "Good service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      8.9 "89% said the concierge service was amazing."
      8.2 "Housekeeping was great, according to 82%."
    • 7.7 "Good pool."
    • 6.6 "Rooms are ok."
      5.4 "For 54%, maintenance was acceptable."
      5.5 "Only 55% thought the shower was ok."
      6.3 "Cleanliness of the bathroom was average, said 63%."
    • 6.5 "Average comfort."
    • 6.2 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
    • 3.5 "Value below average."
      3.4 "66% thought it was overpriced."
      1.3 "87% said the breakfast was too expensive."
      2.3 "The price was too high for 77%."
    • 2.9 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      1.6 "84% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.9 Excellent
    based on 1,606 reviews
    • 9.0 "Excellent amenities."
      9.0 "90% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.9 "99% thought the architecture was beautiful."
      8.9 "89% found the grounds to be nice."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
      7.3 "Easily accessible by car, said 73%."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Vibe was good."
      10.0 "100% said it was a stylish hotel."
      9.0 "90% enjoyed the lobby entrance."
      8.6 "86% enjoyed the friendly atmosphere."
      9.5 "95% thought the hotel was luxurious."
      7.0 "70% thought, the hotel was modern."
    • 7.9 "Good pool."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      8.6 "86% said the concierge service was amazing."
      8.3 "Housekeeping was great, according to 83%."
    • 6.6 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
      5.7 "Only 57% thought the shower was ok."
    • 6.1 "Food is average."
      5.4 "Only 54% were satisfied with the menu."
    • 3.8 "Value below average."
      3.0 "70% thought it was overpriced."
      1.7 "83% said the breakfast was too expensive."
      2.7 "The price was too high for 73%."
    • 2.5 "Disappointing internet connection."
      3.0 "70% thought it was overpriced."
      1.6 "84% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    based on 995 reviews
    • 8.9 "Vibe was good."
      10.0 "100% said it was a stylish hotel."
      9.6 "96% thought the hotel was luxurious."
      8.9 "89% enjoyed the lobby entrance."
      8.6 "86% enjoyed the friendly atmosphere."
    • 8.8 "Amenities are good."
      8.9 "89% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
      9.9 "99% thought the architecture was beautiful."
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      7.7 "Easily accessible by car, said 77%."
    • 7.9 "Good pool."
    • 7.2 "Good cleanliness."
      7.0 "70% said rooms were clean."
      8.7 "87% thought it was clean."
    • 5.9 "Food is average."
    • 5.8 "Breakfast is mediocre."
    • 5.5 "Average comfort."
    • 3.0 "Terrible value."
      3.3 "67% thought it was overpriced."
      1.1 "89% said the breakfast was too expensive."
      2.5 "The price was too high for 75%."
    • 2.8 "Disappointing internet connection."
      3.3 "67% thought it was overpriced."
      1.6 "84% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 128 reviews
    • 9.1 "Awesome vibe."
      8.9 "89% enjoyed the lobby entrance."
    • 9.0 "Terrific location."
    • 8.8 "Amenities are good."
      8.8 "88% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
    • 7.4 "Good service."
      9.2 "92% found the staff to be very friendly."
    • 6.6 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
      5.6 "Only 56% said rooms were big enough."
    • 6.2 "Food is average."
    • 4.0 "Value below average."
    • 2.8 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 481 reviews
    • 8.9 "Location is great."
    • 8.7 "Vibe was good."
      8.2 "82% enjoyed the friendly atmosphere."
      9.9 "99% said it was a stylish hotel."
      9.6 "96% thought the hotel was luxurious."
      9.0 "90% enjoyed the lobby entrance."
    • 8.5 "Amenities are good."
      8.4 "84% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      8.4 "84% found the grounds to be nice."
    • 7.7 "Good pool."
    • 7.5 "Good service."
      9.1 "91% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
    • 7.0 "Nice rooms."
      6.1 "For only 61%, the bathroom was ok."
      5.3 "Only 53% said rooms were big enough."
      5.4 "For 54%, maintenance was acceptable."
    • 6.7 "Average comfort."
      5.3 "Only 53% said rooms were big enough."
    • 6.3 "Food is average."
    • 3.6 "Value below average."
      3.6 "64% thought it was overpriced."
      1.3 "87% said the breakfast was too expensive."
    • 3.3 "Internet is poor."
      3.6 "64% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    data provided by TrustYou

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