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San Juan hotels near Cruise Line Terminal
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Best San Juan hotels near Cruise Line Terminal
Located in Condado, this beachfront hotel is in the city centre and within a 5-minute walk of Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 8.9 Excellent
Based on 909 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent
10.0
Cons: Still holding money on my credit card.
Excellent
10.0
Cons: Housekeeping
Excellent
9.1
Excellent
8.0
Cons: Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
Excellent
9.7
Cons: Food and beverage prices very expensive.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.1
Good
7.7
Excellent
10.0
Okay
4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Excellent
10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Excellent
10.0
Pros: Everything was Fantastic
Excellent
10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent
10.0
Pros: The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas.
Cons: The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Good
6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Excellent
10.0
Pros: Service
Cons: Nothing
Excellent
9.4
Pros: Great attention from the staff. The room was amazing along with the view. It was in close walking proximity to a lot of stores. Only 15 minutes from old San Juan.
Cons: The price is a bit steep. Cost is similar to a St. Regis or a Ritz property.
Excellent
9.7
Cons: Staff are very friendly. Clean very clean and neat. Great service. Great facilities.
Excellent
10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Okay
5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Excellent
9.7
Pros: At the end of the day, the service provided by this hotel and its excellent staff is what takes it to the next level. From the moment you arrive, they make sure that everything is taken care of for you and then some, to ensure that you enjoy your leisure time to the maximum. Room Service, Pool Service, Concierge, in-house restaurants...everything was spectacular.
Cons: No beach access
Excellent
10.0
Pros: I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Excellent
10.0
Pros: but without all the extra costs. Free wifi. No BS "pool fees". Great restaurants - in fact 1919 may surpass Il Mulino. It doesn't have a casino, but the Marriott and Intercontinental are right up the street.
Excellent
10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Good
7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Excellent
10.0
Pros: Excellent service
Excellent
10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent
8.2
Pros: Very comfortable bed, bathtub seats two, service is top notch! The property is beautiful
Cons: I was there a year ago and the hotel was pristine! Now I see the hotel not being cared for. Paint chipping, vents in my room were dusty & rusted. Also, there were too many young children for my liking. Housekeeping was attentive to my requests but not thorough in cleaning. Dusty lamp, bathtub was dirty. The small things make all the difference. I also wish the property had more night time entertainment.
Excellent
10.0
Pros: If you want the ocean view and relax, you dont need to go any where else. I can spend 24 hrs lying in their ocean front glass railed porch/ infinity pool
Good
7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Excellent
10.0
Pros: Pool area
Cons: I couldn't stay more days
Excellent
9.4
Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!
Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
Okay
4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent
10.0
Pros: Was an incredible experience and highly recommend. Service and facilities are second to none. Loved it and will come again!
Cons: Only slight negative was service at the outdoor/pool bar...it was a little slow.
Excellent
10.0
Pros: Our overall stay was amazing. The food and drinks were a bit costly, but it is a five star resort. The staff were helpful, friendly and the service was outstanding. Our tour guide stated " once you stay at the Vanderbilt, you will not stay anywhere else". My fiancé and I agree!
Located in Isla Grande, this hotel is within a 10-minute walk of Sheraton Casino and Puerto Rico Convention Center. Pan American Pier and Condado Beach are also within 15 minutes.
Overall 8.8 Excellent
Based on 1,531 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Very clean
Cons: Nothing
Excellent
10.0
Excellent
9.7
Good
7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Located in Isla Grande, this aparthotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Centro Europa and Port of San Juan are also within 3 mi (5 km).
Overall 8.8 Excellent
Based on 758 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent
8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent
9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
This family-friendly San Juan hotel is located on the Strip, within a 5-minute walk of Calle Fortaleza and Port of San Juan. San Juan Gate and San Juan Cathedral are also within 10 minutes.
Overall 8.5 Excellent
Based on 1,169 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Great location in Old San Juan, we walked everywhere in the old City. The room was comfortable. The Restaurant makes a great breakfast and coffee. We loved winding down on the rooftop at the end of the day. This is a perfect location for an old San Juan getaway!
Excellent
8.8
Excellent
10.0
Excellent
9.7
Excellent
8.0
Nice place in the heart of San Juan. No outside window in our room, which was actually fine because we wanted to sleep in. Staff was very friendly and helpful. Definitely recommend this place if you want to be in old San Juan near lots of restaurants and attractions.
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Thwarted are the best
Cons: They are the best
Excellent
8.8
Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.
Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Excellent
9.4
Pros: Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan.
Cons: Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
Excellent
10.0
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Excellent
9.7
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Excellent
10.0
Pros: Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly.
Cons: Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
Excellent
10.0
Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
Excellent
9.7
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
Excellent
10.0
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Excellent
9.7
Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Excellent
9.7
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Good
7.4
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Excellent
8.2
Pros: Charming boutique hotel. Delicious restaurant in house. Staff was great and the location is excellent!
Cons: The room size and the elevator need work
Located in Condado, this romantic hotel is within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Escambron Beach are also within 2 miles (3 km).
Overall 8.5 Excellent
Based on 172 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Good price
Cons: Nothing
Excellent
10.0
Mediocre
3.1
Pros: The "garden" looks nice
Cons: Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.
Excellent
10.0
Pros: great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR
Cons: if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !
This family-friendly San Juan hotel is located near the airport, within 1 mi (2 km) of Playa Ocean Park and Casino del Mar at La Concha Resort. Condado Beach and Carolina Beach are also within 3 miles (5 km). Sacred Heart Station is 27 minutes by foot.
Overall 8.4 Excellent
Based on 809 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Cons: No free breakfast
Excellent
8.5
Pros: Customer service
Cons: House keeping. They took too long to clean our floor.
Good
7.7
Pros: Good service
Cons: Don’t like frosted glass bathroom door. Lacks privacy
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Okay
5.1
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
8.5
Excellent
8.8
Good
7.4
Pros: Poool open24 hour a thumbs up!
Cons: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Excellent
9.7
Pros: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Cons: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Excellent
9.7
Pros: Good location, everything was clean, great staff.
Cons: Parking not included.
Excellent
8.8
Pros: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.
Cons: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Excellent
10.0
Pros: Good location, lots of restaurants and shops within walking distance.
Excellent
10.0
Pros: It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Excellent
9.0
Pros: Excellent staff and service Welcome cookies
Cons: Resort fees but this would go for all hotels in the area. Parking options
Good
6.2
Pros: free cookies and ping pong table. staff was very friendly
Cons: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Excellent
8.2
Pros: Live that the rooms were clean and modern. Staff was super friendly and helpful.
Cons: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Excellent
10.0
Pros: Great staff. Clean
Cons: Nothing.
Good
6.2
Pros: La localizacion
Cons: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Located in Old San Juan, this luxury hotel is steps away from Statue of Ponce de Leon, San Juan Gate and San Juan Cathedral. La Fortaleza and Castillo de San Cristobal are also within 10 minutes.
Overall 8.3 Excellent
Based on 684 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
I love El Convento. Old world with modern comforts. Elegant and great staff. Beautiful location as well.
Excellent
10.0
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Excellent
10.0
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Excellent
10.0
Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
Mediocre
2.0
I wanted to share my experience regarding supervisor Javier from the Palacio location. We were moved for the Convento site to the Palacio site due to torn sheets, unswept under beds with leftover toys from previous dwellers, malfunctioning air conditioning, and cockroaches presence in our room. Helen was kind and personally assisted us in our room transitions. We were advised to obtain breakfast vouchers and met Javier at the front desk. Javier, to say the least, is rude and unfriendly. He was rolling his eyes and just appeared unwilling to assist. He was argumentative about the fact that the food vouchers were not issued by Helen. Javier pointed at my 3 year old son and sarcastically asked if he is going to eat as well insinuating that he should not be eating. Javier should not be dealing with customers as he does not know what customer service means.
Excellent
9.6
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Good
7.1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
Excellent
10.0
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Excellent
10.0
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Located in Isla Grande, this spa hotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Condado Beach and Port of San Juan are also within 3 mi (5 km).
Overall 8.2 Excellent
Based on 849 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Mediocre
2.0
Excellent
8.5
Excellent
8.0
Cons: Limited choices restaurants
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Good
7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Excellent
10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good
7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Good
7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Good
6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Excellent
8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent
10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Excellent
10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Excellent
8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Excellent
10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Good
7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent
8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent
9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Located in Old San Juan, this hotel is steps away from Pier 3, Port of San Juan and Teatro Tapia. Pier 4 and Pier 1 are also within 5 minutes.
Overall 7.9 Good
Based on 1,510 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
9.7
Mediocre
2.0
Cons: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Excellent
8.6
Pros: The area where it's located it's beautiful.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.8
Excellent
8.0
Excellent
8.0
Excellent
8.5
Mediocre
3.7
Excellent
10.0
Excellent
9.7
Pros: Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit
Cons: Wish they had a café or store that was open extended hours.
Excellent
10.0
Pros: Very comfortable bed and size of the room.
Cons: Some hallway noise.
Excellent
10.0
Pros: Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.
Cons: No view from our room, but that wasn't a big deal.
Excellent
9.6
Pros: Staff were curtious, friendly and very helpful. Rooms were spacious and clean
Excellent
8.0
Pros: The location was great. Nice rooftop pool.
Cons: Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
Excellent
10.0
Pros: Great hotel. People very helpful to make it the best stay ever
Cons: Luv everything
Good
7.4
Pros: Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Excellent
9.6
Pros: Perfect location next to the port of San Juan. Staff was friendly and helpful. Food and shopping all within walking distance.
Cons: Resort fee added at the end of stay - this is not a resort property, just a standard hotel with a casino is all.
Good
6.5
Pros: The location was great for walking they old San Juan and to get on cruise ship.
Cons: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Excellent
10.0
Pros: I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy.
Cons: I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
Excellent
9.1
Pros: Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons: None
Okay
4.5
Pros: Nice view to the bay, pretty roof swimming pool and good gym
Cons: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Excellent
10.0
Pros: The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
Excellent
8.2
Pros: The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
Cons: It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Excellent
10.0
Pros: Great location in Old San Juan. A bit pricey, but you're walking distance to everything in Old San Juan. Room was clean, staff was friendly. I loved my stay. Got to the airport, picked up the rental car, drove to the Sheraton, and didn't drive it again until we left the next evening.
Cons: The parking was like $20 a day or so. Valet only. There is parking nearby in a garage that is more economical. We chose to leave out car with the hotel.
Mediocre
2.0
Good
6.0
Pros: Great place to stay at since it if very close to the cruise port.
Cons: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Good
6.5
Cons: Expensive and noisy. Nice location
Excellent
10.0
Pros: Comfortable bed
Located in Puerta de Tierra, this beachfront resort is in the historical district and within a 10-minute walk of Fort San Jeronimo, Third Millennium Park and Luis Muñoz Rivera Park. Escambron Beach and Condado Beach are also within 15 minutes.
Overall 7.9 Good
Based on 722 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Room
Cons: Parking
Excellent
10.0
Excellent
10.0
Pros: It was in the right between the old and the new city.
Mediocre
2.0
Pros: Nothing.
Cons: Staying there
Excellent
8.6
Good
7.6
Good
6.0
Excellent
8.8
Excellent
8.3
Excellent
8.0
Good
7.3
Okay
4.3
Okay
4.8
Excellent
8.0
Excellent
8.0
Excellent
9.4
Okay
5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent
8.0
Pros: Location, beach, comfort, spa
Cons: facilities need update
Okay
5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Okay
5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Excellent
8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent
9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Excellent
9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Good
7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Mediocre
3.4
Excellent
8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Excellent
10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Excellent
9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Excellent
9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Okay
5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent
9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Located in Miramar, this beach hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 1 mile (2 km).
Overall 7.8 Good
Based on 421 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.3
Pros: I loved the view from my window....El Morro:))
Cons: Having to valet park. No other option
Okay
5.4
Excellent
10.0
Mediocre
2.0
Cons: Unexpected hidden fees.
Excellent
8.3
Excellent
8.0
Okay
4.8
Excellent
9.4
Good
7.4
Excellent
10.0
Good
6.0
Excellent
9.1
Excellent
10.0
Okay
4.0
Pros: the location. That's all
Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Good
6.6
Pros: The staff was super friendly and helpful.
Cons: No on site parking and no breakfast.
Okay
5.7
Cons: Hotel is a little dated
Excellent
9.7
Pros: Great breakfast, food was perfect.
Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Excellent
10.0
Pros: Good service
Cons: Anything
Excellent
9.4
Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.
Excellent
8.5
Pros: Great location and great dining facility.
Excellent
10.0
Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.
Cons: Nothing.
Good
7.1
Pros: It was close to cruise ship terminal. Staff friendly Clean
Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Mediocre
3.7
Pros: Location
Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.
Okay
4.0
Pros: Poor. Did not clean the room one day.
Good
6.8
Pros: The staff, very helpful
Excellent
8.0
Pros: Location.
Located in Condado, this hotel is steps away from Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 7.6 Good
Based on 1,157 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.0
Had to spend the first 2 nights in 2 separate rooms because our reserved room was not empty. The keys stop working every 2-3 days. Dated and not well maintained. Decent location but not worth the price
Mediocre
2.0
Pros: The hotel cancelled my reservation without communicating this to me in any way. I called to confirm, in light of the hurricane and was told it had been cancelled. This was a month after the storm and just 2 wks prior to my scheduled arrival. I feel the hotel or it's parent company IHG had a responsibility to notify me by phone or email as soon as possible to make other plans. Please, note, the hotel was operational and housing relief workers.
Cons: Poor communication
Good
6.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: I have to say at first look you think you did not get a good deal. However, the cleanliness and the staff and the location can’t be beat!. And I can’t stress it enough just how great the staff was. You can ask them anything and they will accommodate you to the best of their abilities. Even though it’s a huge tourist industry they treat everyone so well. If I were to go back to San Juan I would definitely stay in this location again
Cons: I think the only thing that could’ve been better is the dehumidifier in the room fills up really fast but I wouldn’t say that that was a horrible thing but it helps to have it empty. It keeps the room much cooler.
Good
6.0
Pros: The extremely helpful staff at the front desk
Cons: the breakfast was bad
Excellent
9.7
Pros: Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Excellent
8.6
Pros: Just one block from beach
Cons: Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Daily Resort Charge will be added to the room rate and includes: Guest Internet access: beach chairs & umbrellas: 10% off food at Café Caribe: Puerto Rican specialty coffee: use of pool toys and floats: 4 bottled waters daily: local and toll-free calls. The Condado Plaza Hilton is a stylish hotel boasting a breathtaking oceanfront location in the highly desirable Condado area within walking distance to additional facilities - near Old San Juan. - Just 7 miles from SJU Airport - Walking distance to shops, restaurants and bars - Short walk to Paseo Caribe, an exciting dining, entertainment and shopping complex - 572 modern guest rooms and suites - Uninterrupted ocean, lagoon or city views - Free WiFi, in rooms and public areas - Guest rooms with work desk, ergonomic chair, mini-fridge, safe deposit box with interior electric capability - 24-hour fitness center with steam sauna and whirlpool - Multiple dining options, including Starbucks and Cafe Caribe - Watersports at the lagoon, kayak, paddle boards - 4 pools, featuring the only saltwater pool in the island - Cove-like beach for snorkeling at the taino-themed reef path - Flexible meeting rooms, most with natural daylight
Overall 6.9 Good
Based on 903 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Good
6.0
Mediocre
2.2
Cons: The taxes were supposed to be encluded- they were not!!
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
8.2
Excellent
8.0
Excellent
9.0
Excellent
9.4
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
8.2
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
9.1
Pros: Nice location
Cons: Breakfast buffet isn’t a good selection for diamond members
Excellent
10.0
Pros: I loved the location. The hotel staff was fabulous. Very friendly and willing to help.
Cons: The door to my balcony was permanently locked. I would have like to have had access to the balcony.
Good
7.1
Pros: The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location.
Cons: No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Okay
4.5
Pros: I liked the beach being right there
Cons: Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
Mediocre
2.0
Pros: Location. Near restaurants and attractions
Cons: The room. Hotel bars.
Excellent
8.8
Pros: The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
Cons: The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Excellent
9.1
Pros: I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!
Cons: The beach is man-made, very small, and the ocean is more like an inlet.
Good
7.4
Cons: Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Good
6.5
Pros: Location is great. Beautiful beach right there. Rooms were clean.
Cons: Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Excellent
10.0
Pros: Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Excellent
10.0
Pros: Staff were so friendly, helpful and accommodating. Pool and tiny cove beach super convenient. Two restaurants open in hotel which is also convenient.
Cons: Rooms need updating but wouldn’t deter us from coming back!
Excellent
8.0
Pros: Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff
Cons: The rooms were very small and didn't have a dresser
Good
6.0
Cons: Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Okay
5.4
Pros: Beautiful hotel and amazing location with some great amenity options.
Cons: The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
Excellent
8.0
WiFi need to be improved. Unable to use the entire trip
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Popular in San Juan
Accommodations in San Juan
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- Museo de Arte Contemporaneo de Puerto Rico