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One location in Vesturbær
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Reviews
2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
6.0 Okay
Oct 2022
2.0 Poor
Oct 2022
4.0 Mediocre
Oct 2022
10.0 Wonderful
Sep 2022
One location in Vesturbær
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5.2 Fair
Aug 2019
Pros:
Staff in Iceland was helpful.Cons:
I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.9.6 Wonderful
Aug 2019
Pros:
The staff were great.Cons:
It can take a little while to pick up -it gets busy when several flights come in at once. But that's understandable.9.2 Wonderful
Jul 2019
Cons:
We needed a car for 27 hours, but there was no way to adjust an booking (online or in person) to charge anything less than a full 48 hour rental.6.8 Okay
May 2019
Pros:
friendly staff. efficient airport p/u & d/o. additional options such as hotspot were a life saver.Cons:
costly & mandatory insurance purchase should be better disclosed on booking.10.0 Wonderful
May 2019
Pros:
Reasonable rates and extremely helpful staff. Highly recommended.7.6 Good
May 2019
Pros:
Drop off was easy.Cons:
System was down when we picked up car. Also, the car seemed like it had not been cleaned in a while, and seemed old for a rental car fleet..One location in Vesturbær
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8.0 Very Good
Feb 2020
Cons:
GPS we rented did Not work at all and when we returned the car we told the agent about and he didn’t even say anything at all.2.0 Poor
Aug 2019
Pros:
Their staff seems to be nice while they rip you off under the table. Should have read the reviews before I booked. What people say about it being a scam is completely true.Cons:
- They charge arms and legs for insurance deposit and damages that weren't even done by you (lots of Google reviews from multiple people about this). - Pickup in my experience took 3 hours. Multiple people had to wait with me for several hours.2.0 Poor
Aug 2019
Pros:
Nothing.Cons:
They could have had our car we reserved. Instead they didn't have anything so we were forced to rent else where.6.0 Okay
Jan 2018
Pros:
Slick car pick up / drop off Good, friendly staffCons:
Transport at the airport - the pickup bus was later arriving and no obvious signage on where to get picked up / meet My car had some damage on pick up - all noted fine, but the headlights were affected by the damage. Should have been fixed before re-hiring.10.0 Wonderful
May 2017
Pros:
Very friendly and helpful staff. I had my own insurance cover and they didn't even try to sell their own insurance. They gave me a free map, coupons for fuel discounts, and some good advice on my travel itinerary. The pick-up and drop-off was seamless with virtually no waiting time. The car was new and very well cleaned. Overall, I am very happy with the service I received and will definitely use them again on my next trip to IcelandCons:
none really2.0 Poor
Feb 2017
Pros:
They gave me a car for 6 days I supposeCons:
Picked up late from Keflavik in a dangerously overloaded van. Rude and unpleasant staff. Charged £650 for replacement of a damaged windscreen that was present on collection (over double the rental cost). Go somewhere else to rent a car in Iceland.One location in Vesturbær
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10.0 Wonderful
Jul 2022
2.0 Poor
Jun 2022
One location in Vesturbær
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2.0 Poor
Jul 2018
Cons:
We were a party of 6 adults with 6 pieces of large luggage and 6 pieces of small luggage. We requested, had a confirmation and paid for a Toyota Sienna van with room for 7 adults and lots of luggage, but received a Citroen Picasso with room for 6 adults and no luggage. There was nothing else available at pick up and there was nothing they could do to make it better. Would not provide a roof rack unless we paid for the rental of it. We were therefore extremely crowded and uncomfortable for the entire time of the rental. The rental location was very hard to find as it was not at the airport as expected, where all the other rental companies were located. Would never rent from them again.6.0 Okay
May 2017
Pros:
Staff were friendly and easy to communicate with. Insurance was offered at a reasonable rate.Cons:
Rental was actually through Fair Car, not Economy Rent a Car. While somewhat cheaper than other large car options, we still paid a lot for a car that was a tight squeeze for five people and our luggage. We changed the pick up by only a few hours, which led to a noticeable change in price. After it was all said and done, the car was almost $200 more than expected. It looks like we were originally quoted a price in euros, not US dollars and local taxes were omitted.7.2 Good
May 2017
Pros:
Cheap and fair.Cons:
We were not informed that the Iceland Economy Car Rental company does a "pick up service" since their building is not in the airport. This meant we were not looking for the driver when we landed and missed him. This created great confusion as we did not have cell service there to contact the company and had to find airport help.2.0 Poor
May 2022
1.9 Poor
Sep 2021
5.9 Fair
Sep 2021
One location in Vesturbær
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9.2 Wonderful
Aug 2017
Cons:
We had a time-consuming trek finding a filling station near the airport. They could have told us that there was one near the rental facility, just not well marked.9.6 Wonderful
Aug 2017
Pros:
Friendly service. Easy going.Cons:
Shuttle system is slow and far from terminal.3.2 Poor
May 2017
Cons:
When we arrived they informed us that they didn't have the size vehicle that we booked, which was unfortunate because we had 7 people with luggage. The most that they could offer us for the inconvenience was the option to book another car at full price. The man was very short with us and repeatedly said that it wasn't his fault, rather that it was Kayak's fault and that he didn't need to accommodate us. Thankfully our friend had already booked a car with another company and allowed several of us to go with him, but our group was split up.9.6 Wonderful
May 2017
Pros:
I liked that the agent offered to take me back to my hotel without me asking. Efficient and friendly guy.6.4 Okay
Sep 2016
Cons:
Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.One location in Vesturbær
One location in Vesturbær
One location in Vesturbær
One location in Vesturbær