Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
It was a pleasure definitely going with Iberia on my future travels
Wow! Wonderfully designed, super comfortable, spacious business seats. The food was great and the staff were friendly and attentive. A fabulous experience!
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
The crew was very good, excellent, they help me with my needs.! Food was not that good.
Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.
My flight was on American Airlines, AA, through Finnair.. What I didn't like was that I couldn't get seat assigment until 48 hours in advance. I also was not given my AA Confirmation number. I called Finnair. They were very very helpful!
Excellent service and always our preferred choice of airline. Was surprised we had to pay for soft drinks though. Other wise great airline and customer service!
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
Staff was very professional friendly food was okay i used the lufthansa app and it was great told me immediately what gate I should go i would fly with lufthansa anytime
Everything went well with our flight. I would like to be able to see my connecting flight gate on the flight . We had a short connection time we were nervous and they changed the gate we arrived at. They told us where we were entering and it required a shuttle ride and a map of München airport would have been good on the flight .
The business class seat is the same as economy with 2 people instead of 3. That's not how it should be.
Checking in could not be done in the UK for this prt of the flight . Since we only had an hour and a bit at Singapore it was very stressful not knowing if we had appropriate seats. The flight itself was Ok and the 787 had a bit more legroom than the777 from Munich to Singapore. Food wasn't great.
More room would have made things better as would a better gate waiting area and some complementary food (like a breakfast sandwich) and some complementary juice. It was 6:30 AM after all. Our connecting flight from FRA was delayed causing us to miss our connecting flight in Chicago, which was further delayed, thereby getting us home 5 hours late. Frankfurt airport is a bad airport in my view. They should study MSP.
You get what you pay for. Beware 747/8 entertainment interface ...the touch screens are rubbish.
Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
Missing 3 out of 10 checked in bags.Transfers in London and Chicago are chaotic.
Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
Much better than from Singapore to London, which was awful. London to ORD was business class experience expected. Friendly and helpful flight attendants, decent main course, delicious dessert, comfortable lay flat private seats.
Seated in business class. Bed too hard and no comforter. Way too many seats in business class for number of crew so never felt particularly looked after.
I travel business class because I like to lie flat on the flight and sleep. I achieved that on this flight, and I really do like BA's new cubicles. As regards the rest of the experience however, I could have been in Premium Economy. The lounge was crowded, and the food/ drink in it was nothing special. The in-flight food was also nothing special, and the in-flight service was pretty perfunctory. Sorry, BA - you need to provide a better service. Cheers
The "new" configuration Club class provides a fantastic experience - a private pod, with great design and plenty of room to spread out. In addition, the cabin service was beyond excellent, and the food was great. Thank you for this sector, BA - it was worth every penny.
