Overview

NH Canciller Ayala Vitoria
Best Service Friendliness

Ramón y Cajal, 5, 01007 Vitoria-Gasteiz, Pais Vasco, Spain
+34 945 130 000

S$ 105+

Overall guest ratings

8.6/10 Excellent
based on 5,261 reviews

Review highlights

  • 8.8
  • 8.5
  • 4.9
  • 4.5

Good to know

  • Comfortable beds
  • Near city centre

Nearby

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    About

    The NH Canciller Ayala Vitoria hotel is in a top location in the heart of Vitoria. The hotel is set in one of largest buildings in the city and is close to the commercial and financial districts. It also overlooks the Cathedral, Plaza de la Virgen Blanca, the City Hall, and the Basque parliament headquarters.  There are 173 modern rooms at NH Canciller Ayala Vitoria. The decor is contemporary, with a grey, black, and white palette and hardwood floors. Each of the rooms offers a sitting area, a choice of pillows, and free Wi-Fi. Family rooms are also available. The daily breakfast, with its wide variety of dishes, including made-to-order plates from our cooking station, is sure to leave you satisfied. For that extra energy boost, we have freshly brewed coffees and teas as well as freshly squeezed juices. Later in the day, you can enjoy our international menu along with Basque favorites at the Quejana restaurant. If you are looking for something less substantial, the lobby bar serves light meals and drinks in a bright warm atmosphere. For functions and events, there are six rooms for up to 250 people, with catering services, coffee breaks and technology equipment available upon request.  

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    NH Hoteles

    AMENITIES

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 5,261 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "83% found the restaurant service to be one of the best."
    • 8.5 "Breakfast is good."
    • 8.2 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
    • 6.5 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
      6.8 "Only 68% said rooms were clean enough."
      5.2 "Only 52% said the rooms were modern."
      5.3 "Cleanliness of the bathroom was average, said 53%."
      6.3 "Only 63% found the balcony ok."
    • 6.4 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      4.6 "54% were unhappy with the handicap accessible facilities."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 4.5 "Value below average."
      2.6 "74% said the breakfast was too expensive."
      4.0 "The price was too high for 60%."
    • 3.5 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 3.2 "Disappointing wellness & sports facilities."
      3.9 "61% didn't like the fitness area."
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    Overall rating

    8.5 Excellent
    based on 3,840 reviews
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 8.5 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 8.4 "Breakfast is good."
    • 6.8 "Rooms are ok."
      6.1 "Only 61% said rooms were big enough."
      6.6 "Only 66% said rooms were clean enough."
      6.7 "Only 67% thought the shower was ok."
      5.4 "Cleanliness of the bathroom was average, said 54%."
    • 6.4 "Average comfort."
      6.1 "Only 61% said rooms were big enough."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      4.4 "For 56%, the lobby entrance was sub-standard."
      4.5 "55% were unhappy with the handicap accessible facilities."
    • 4.5 "Value below average."
      2.4 "76% said the breakfast was too expensive."
      4.7 "The price was too high for 53%."
    • 3.6 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    based on 1,052 reviews
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.6 "Location is great."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to sightseeing."
    • 8.5 "Breakfast is good."
    • 7.1 "Nice rooms."
      8.9 "89% said the beds were comfortable."
      9.5 "95% thought the view was good."
    • 6.9 "Average comfort."
      6.9 "Only 69% said rooms were big enough."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      4.7 "53% were unhappy with the handicap accessible facilities."
    • 4.4 "Value below average."
    • 3.4 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 368 reviews
    • 8.7 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.7 "Breakfast is good."
    • 8.2 "Location is great."
      9.9 "City centre within easy reach, said 99%."
    • 6.4 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.5 "Value below average."
    • 3.5 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    View all review categories
    Good to know
    "Comfortable beds"
    "Near city centre"
    data provided by TrustYou

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