Xi'an hotels

Pros: We were upgraded to a suite without asking; staff was eager to please but due to limited English skills problems arose throughout; good breakfast buffet; clean; excellent location centrally located within walking distance to bell tower, walls, Muslim quarter

Cons: Constructive criticism : staff was efficient but due to limited English skills found it difficult to communicate. I speak English & Cantonese, the staff speaks Mandarin and very little English. If hotel wants more Western English speaking clients, hire a concierge and 1 clerk who is fluent in English.

Pros: Clean comfortable rooms in excellent location

Cons: Nothing to dislike

Pros: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Pros: Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.

Cons: Shower head water too weak

Pros: The staff at the reception desk went above and beyond helping us with our needs. Being from the States, we found it a bit difficult with getting transportation. The staff resolved these issues for us. This hotel is in a great location. It is very clean and comfortable. Book here if you are staying in Xi'an. Additional comment: If you are going to Xi'an to see the Terra Cotta Soldiers, plan to stay in Xi'an a day or two more. This is a great city with lots going on.

Pros: Language is an issue

Pros: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Cons: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Pros: Daily breakfast buffet was fantastic with lots of tasty choices. The central location was perfect for what we wanted to do in the city. The dinner buffet was also very good!

Pros: We booked the hotel online and weren't sure what to expect on our first trip to Xi'an. The hotel far exceeded our expectations. The staff were amazing, the room was amazing, we couldn't have hoped for anything more.

Cons: Our room was overly warm, though we didn't bother to ask if that could be fixed.

Cons: Great stay fantastic service well] located great food all around a great experience.

Pros: Hotel was very clean, looked brand new. Staff were helpful and attentive. Rooms were spacious and very comfortable, this would be an excellent long stay hotel.

Cons: Upon check in the hotel tired to change our reservations to single bed rooms, when we had requested king size beds when the rooms were booked nearly 3 months before. Not the hotels fault, but the city was very dirty and the smog was some of the worst I have seen in China.

Pros: There were variety of foods in the breakfast including Western, Asian and Chinese. Taste was quite delicious and foods look freshly cooked. Especially various of fruits were very nice.

Pros: Clean room, responsive staff and comfortable environment.

Cons: The room can be made brighter.

Cons: Great food, excellent rooms but a bit hard beds. Nice and helpful staff

Pros: Great breakfast, nice room and bathroom.

Cons: The only thing we did not like was the mandatory daily deposit at checkin. For our convenience they said, I disagreed. They lowered the deposit but would not remove it.

Pros: Easy and friendly.

Pros: location was central Room spacious Chinese restaraunt very good

Cons: coffee bar closed one day

Pros: Nothing... except pleasant staff mostly non English speaking.

Cons: A budget 3 star hotel on grandeur scale with rooms needing a serious makeover. No option to have any other food besides Chinese dishes for lunch dinner or room service. Cafeteria self serve style substandard buffet breakfast. Hotel access by private car or taxi for pick or drop only will cost you CNY 8 unless you are willing to hackle with the security guard... booked for 4 nights, stayed only one night.

Pros: Very helpful staff.

Cons: Nothing

Pros: The rooms were very spacious, the toiletries were ok, you could control the room temperature, the room book gave plenty of details, the staff helped us to arrange a driver to the terracotta warriors and get direct transportation to the train station, the breakfast was good -options for vegetarians, did not hear anything from other rooms.

Cons: There were no teaspoons for the tea and coffee at breakfast, the corridors were very dark.

Pros: Location: a major bus stop right in front of the hotel, shops and restaurants next door. Interior is amazing. Breakfast: plenty of choices but the hot food was cold. On the last day we left 6am to catch an early flight, we asked if we can take away some breakfast (breakfast starts 7am), the kitchen staff packed up some muffins and slices for us, not the best, but better than being worried of not knowing if the restaurants in airport open early for breakfast.

Cons: Someone (a hotel guest) smoked in the corridor in front of our kids' room which made their room smell of cigarette. Our room didn't smell cigarette.

Pros: Staff were excellent, location was excellent and hotel was clean and warm. We enjoyed our stay !

Pros: The hotel is strategically located within the city walls (close to main attractions and shops). We got upgraded from a room to a suite, which we really appreciated. The staff were helpful when it came to booking taxis and communicating with the driver. The food provided for room service is delicious (had the aloo gobi, fries, carrot soup and spring rolls).

Cons: The breakfast spread is exactly the same everyday, would've been better to have slightly different variety. I found the sliding door for the bedroom and bathroom in my suite to be noisy (often gets stuck, which results in me having to push really hard). This made it really difficult to have my baby sleep in peace when I'm going in and out of the room. The bathroom sliding door blocked the drawers in the cupboard, making it impossible to access. Personally, I find the mattress too soft. I prefer a firmer mattress.

Cons: very average restaurent service in the hôtel restaurent in the evening.

Pros: The restaurant/buffet/hot pot was good and the restaurant manager was friendly. Concierge was great and competent. Room was big and comfortable. (Though very old and not at all like Sofitel in other countries - however, for China outside major cities it is good) if I had to return to Xian I would stay again.

Cons: Xian is one of the most congested and polluted cities I have been to in China. The City Wall, Muslim Street etc are interesting but overshadowed by yellow skies and a coal burning furnace in the middle of the city! I guess if you want to see the TW you have to go but no need to linger in Xian.

Pros: The hotel exceeded my expectations! The bed was super comfy and the bathroom was very spacious. Staff was also very helpful when asked about certain tourist spots.

Cons: Nothing!

Pros: Clean, spacious, great value, amazing staff. Joanna was very polite, helpful, efficient.

Pros: The Conceirge staff were extremely helpful and went out of their way to ensure we could travel locally with wonderful tips on using and experiencing local public transport which was very good.

Pros: Excellent breakfast, excellent friendly and helpful staffs, very clean and comfortable rooms and beds. Briefly I am too satisfied it will be my sole stop for my future travels to Xi'an.

Cons: Nothing, everything was perfect

Pros: Excellent Breakfast and convenient location

Cons: As many muslims are also visiting,they find choice of food fairly restricted.

Pros: Sheraton standard, at least much better than Sheraton Nanjing where I stayed around 3 weeks ago.

Pros: The helpful staff and my studio room has ample lightings.

Cons: They gave me the wrong room and it was at the far end. The wrong room that was given initially was gloomy.

Pros: Location and service were excellent

Pros: Smashing location with a view of the Grey Goose Pagoda; really good, friendly, professional staff, especially in the executive lounge

Cons: Windows in the room did not shut properly, lighting erratic

Pros: Location is superb. Food quality is good for breakfast and it was comfortable staying at hotel room.

Cons: I saw cleaning lady was mopping floor in the lobby during 7 ~ 8 pm; 2 days on a row. It was surprise to see that during that hour especially this is Westin hotel.

Pros: Great hotel in the heart of Qujiang district, 5 min walk to famous Big Goose Pagoda and the world’s largest music fountain show. very stylish facilities with a touch of great Chinese imperial feel, rooms are comfy and windows sounds-proof so one can get a good sleep. Would really recommend.

Pros: The best bar man in China Mr. William!

Pros: the guest room is very comfortable and the breakfast is very good , especially the very very friendly manager and she is cute and professional . i will choose here again next time sorry girl , i did not have your name. thanks for everything, lovely girl.

Cons: It's perfect

Pros: I have a suite room. Room is very well maintained.

Cons: Nil.

Pros: Room was nice but the heat and stuffiness spoilt my entire stay :(

Cons: The room temperature could not be changed!! It was steaming in the room!

Pros: The swimming pool was great and the food was good.

Cons: The staff except for one excellent person were not very helpful or knowledgeable

Pros: Fabulous hotel for the price charged.

Pros: Location was okay, that’s about it.

Cons: Old and very tired building. Rooms were tiny, dark, and dingy with no views. Service was disappointing. Put us on a smoking floor even though we requested otherwise when booking, people smoking in their rooms and in the hallway. air conditioning didn’t work, only the fan, pool was tiny and had about 40 peoples in it which made it very full and unappealing. We asked for a second key card but they said they couldn’t provide as they were running low on key cards, really?! Concierge was very young, when we asked him to call us a taxi, he said he’d do it from his phone which meant he’d be charged via his phone, implying we’d have to pay him. We asked why he couldn’t call a taxi from the hotel phone, he couldn’t explain and called the manager (btw, we speak Mandarin, albeit a bit broken, but no issues in Shanghai or Beijing). The manager then called us the taxi. Granted it was golden week here, and the staff were perhaps overwhelmed, but disappointing.

Pros: Room was huge, clean and comfortable. Great value for money.

Cons: We booked the hotel specifically because it had a swimming pool. However, the swimming pool was closed due to maintenance.

Pros: Location

Cons: Room Price

Pros: Nice location, nice room, friendly staff

Cons: Everything was fine

Pros: The staff at check-in was most helpful, in particular Willin. He carefully listened and took the effort to address my concerns. While the hotel is located some distance away from the key tourist attractions, there is a subway station right at the front of the hotel, which makes all the key attractions easily accessible.

Cons: Please be aware that there are two groups of rooms. Some rooms are refurbished and very nice while some others are not and may feel a little dated.

Pros: Great location. Fantastically comfortable bed and well appointed large rooms. Good WiFi almost high speed. The hot springs are a must. Only 15 minutes from the warrior site so very easy to be there early and avoid the crowds. Great spa too.

Cons: Nothing

Pros: comfortable bad and wonderful bath tub. helpful staffs.

Cons: few FLYS in the room and really hard to call taxi or didi here.

Pros: This hotel is super luxury. Rooms were amazing. Extremely good value for money. We had the evening buffet which again was excellent. Can recommend highly. Great location for Terra-cotta warriors.

Cons: Nothing

Pros: It is kids friendly place with the huge kids playground and marry go round! The hot spring and spa are very clean and nice. The service is great. Every staff is very kind and friendly.

Cons: The carpet and bench of the bathroom have the old stains.

Pros: Pros: - very close to huashan and the Terra-cotta army - Almost perfect - loved the space - lovely room, very spacious with a large balcony - the design of the hotel is picturesque to say the least, it was incredible - food was decent and enough choices - loved the hot spring, it was super fun

Cons: Cons: - 10:30pm drilling and 11pm hammering... that’s just crazy - (follow up) the staff did everything they could to compensate the mishap, and they made a lot of efforts. - still, communication could be done better so that those pounding noise doesn’t happen in the middle of the night. - seriouly though, everything else was perfect.

Pros: We spent 4 nights in this hotel. The room was perfect: clean and a beautiful bathroom. The buffet was incredible every night and the staff very helpful and friendly. We tried the spa and the massages were professional and wonderful.

Pros: Nice room, modern design and facilities. Helpful staff, many speak English. Easy access to an excellent hot springs on site, which may cost extra (168 yuan/person/day) if not included in reservation package. Totally worth it to pay for it. Easy access by taxi to Terra Cotta warriors. Good value for the price paid, just be ready to pay for use of services, restaurants, etc throughout the hotel, which is typical of a western style resort/spa facility. All in-house services include charge of additional 16% in total in services fees.

Cons: The back of the room faced a large courtyard which was very nice, however, noise transmits very easily across the courtyard; our stay included a Friday night and there were some loud individuals drinking that we could hear late into the night. Also, we happened to have a stay preceding Halloween, which apparently included some big party that the hotel was throwing and having rehearsals for beforehand. This was a very loud affair, including blasting bass that disrupted both our massage as well as our time at the outdoor hot springs.

Pros: We love almost everything about this hotel. We live in Xi’an and do a little staycation every now and then and Angsana is our favorite. The location is good. It’s out of the hustle and bustle of town but it’s easy to get there if you want to explore Xi’an. The terra-cotta army is very close by and so is Huaqing and Lishan mountain. Room is big and comfortable, enough space for extra beds for the kids. Breakfast and diner buffet both are excellent. The cakes and pies are the best we ever had in China. There is a shopping center in walking distance if you want some other options for food. The hotel is very kids friendly. Great play room with toys, television and craft material. There is an indoor playground with ball pit as well but you need to pay extra. Swimming pool is especially great during summer months when outside pool is open. They have lots of floating devices and water guns available to play with. Officially you need to pay for using them I think but we never did. Staff is very friendly and do all they can to make your stay comfortable. If you are looking for a nice comfortable place outside of the city this is where you want to be!

Cons: There is a lot of cold air coming into the swimming pool which means it is freezing cold when you are wet from swimming. Our kids very often had blue lips because of the cold. It would be great if something could be done about that because other than this it’s a great pool (this problem of course is only in winter, during summer it’s comfortable). Spa is very expensive for Chinese standards). Maybe the quality is so good it’s worth it but we couldn’t afford trying out.

Pros: Very convenient location, the reading room in the lobby was very impressive. Lots of choice for breakfast, the staffs there are very friendly and always be there to serve you. Also, they offered us a room upgrade because they didn't have the twin beds room when we checked in.

Pros: Our stay at the Gran Melia was wonderful! We received an upgrade due to booking through booking.com which allowed us a range of extras such as late check out, complimentary drinks and snacks and included breakfast in the room rate. The staff on Red Level, especially Tanya and Alsa, were fantastically helpful and made our stay very comfortable. The room was very comfortable and the food was great.

Cons: Nothing.

Pros: The customer service on the red floor was excellent. Tanya, Maggie, Sandra, Ailsa, Moses and Daisy were all very friendly and helpful. Tanya was especially helpful. The hotel itself is very attractive, the rooms large and comfortable. The Spanish restaurant in the lower level was also excellent. The hotel is a pleasant walk to several parks as well as some of the local attractions.

Cons: I can't think of anything I didn't like.

Pros: The staff were very friendly and helpful. They’re the major reason we liked about our stay. The lounge service was a nice surprise too. You could have a mini breakfast in the morning and some snack if you come back early. They even had some nice souvenirs for us to take home! Mr Dong from the Red Level was nice enough to offer advice and help with arranging the luggage service as well as booking the transportation for our trip to the airport. The concierge service was great too. In short, the people had made this place great. Thank you!

Cons: The smell of smoking lingered in the public bathroom on main floor outside of the restaurant. Some of the bath towels used in the guest room have frayed and may need to be replaced. The doors to the unoccupied meeting rooms could be closed if the lights are off so it’s not weird to walk pass dark rooms before you reach your guest room.

Pros: We stayed at Gran Melia Xian for a few days, and it made our holidays much better. Being at the hotel has been a wonderful experience, from facilities to the staff, who offered a luxury service at anytime. I would like to thank specially the Red Level team: Maggie, Tanya, Moses, Ailsa and Alvaro, who made our stay perfect. We will come back!

Pros: Moises, the Red Level receptionist has been very kind and helpful with all our questions and needs ... Thank you very much

Pros: For someone who is used to B&Bs or "modest" hotel chains this was a taste of the high life. There was a bath and the room had both coffee sachets and a Nespresso, all of which I've found are in short supply in China. Excellent mattress and pillows. Requires a taxi to the centre of Xi'an but considering the size of the hotel and the peaceful environment this was a plus.

Cons: All good.