Akumal hotels

Akumal hotels

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Akumal, Quintana Roo, Mexico
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Low season October
High season February
  Average price (weeknight): S$ 365
  Average price (weekend night): S$ 396

cheapest month to stay

53%

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most expensive time to stay

22%

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Best Akumal hotels

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Villa Morena Ecoliving - Akumal - Bedroom
1
9.7 Excellent (242 reviews)
S$ 145+
Overview Reviews
With a stay at Villa Morena Ecoliving in Akumal, you'll be within a 15-minute drive of Akumal Beach and Riviera Maya Golf Club. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Very friendly staff, amazing garden with a stunning pool. This is a quiet place that was perfect to relax for a few days. The rooms are spacious and well furnished.
10.0 Excellent
Pros: Everything was fantastic. It was intimate, clean, great food, very helpful and accommodating. We loved it ALL!
Cons: Wouldn't have changed a thing.
9.0 Excellent
Pros: Very beautiful setting, the small houses are beautiful, comfortable and clean. Although there is no air conditioning, the temperature inside the house was perfect. Excellent restaurant service provided by the Sig.ra Morena. Highly recommended.
9.0 Excellent
Pros: - beautiful location in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc...)
Cons: - lots of mosquitoes due to forest setting, I got so many bites but my husband and son less so - they have 3 dogs, 2 of them are very nice but the third one barks at people sometimes - it's possible to stay if you don't have a car but requires either taxi or longish walk to main road
10.0 Excellent
Pros: Amazing hosts. Great location and facilities. Best homecooked Italian food ever. Probably the best resort we could have found in Mexico. Completely different experience than any of the large hotels in and around Cancun.
Cons: It has now spoiled all the other hotels for us. The bar has been set way too high.
10.0 Excellent
Pros: What a gem! Villa Morena is a peaceful oasis in the middle of the jungle. It is far enough off the road to feel like you are off the grid, but still close enough to explore beaches and cenotes nearby. The casitas and property are beautifully designed and immaculately maintained. The hosts are gracious and make you feel at home. The complimentary breakfast is wonderful - a delightful combination of juices, fruits, granola, yogurt, and pastries. It is also possible to make a reservation to have a delicious on-site Italian dinner, which we did and very much enjoyed. Villa Morena is absolutely charming - highly recommend! Thank you Villa Morena for your hospitality!
Cons: You are in the middle of the jungle, so expect mosquitoes and bring insect repellent. We also found mosquito coils to be extremely helpful.
10.0 Excellent
Pros: The place is run by a friendly and hospitable family. We arrived on Christmas Eve and were invited to celebrate with the family and the other guests. They had organized a delicious buffet that we and our children really enjoyed. Furthermore our kids could participate in hitting the piñata, and shared when candies where handed out. Such a warm and friendly welcome! The cabañas are beautifully made and are situated around the swimming pool. The cabañas have comfortable beds and are spacious. They have a private bathroom and toilet and are very clean. The place is really quiet and surrounded by nature. In the central building the delicious breakfast is served, and in the evening you can have a fine Italian (or Mexican) dinner. I can recommend this place to everyone that wants to get away from the crowds in Tulum or Carmen del Playa or the big resorts. We had a few wonderful days to end our trip in Mexico.
Cons: I cannot think of anything I didn't like about this place. It is a marvelous place to relax.
10.0 Excellent
Pros: Little paradise in the woods. Nice relaxed and quiet atmosphere. Owners are wonderful people. Very hospitable and super friendly. Wonderful to wake up to the sound of all different birds in the forest surrounding the property. Breakfast was superb! We had dinner as well. Really enjoyed our stay!
Cons: WiFi was limited in our cabana, but we found it to be very relaxing
10.0 Excellent
Pros: A 5 minute drive or so into the jungle near Akumal, this little collection of rounded ecological bungalows is a true delight. The sense of tranquillity is overwhelming, as is the feeling of being away from the hustle and bustle of the towns and villages in the area (although there is a quiet rumbling from the highway at times). The breakfast in the main reception is wonderful and they also serve dinners there on prior request. Each bungalow has a little theme and the level of service is appropriately high.
Cons: No complaints.
10.0 Excellent
Pros: We loved it here!! The property is amazing: very natural but also refined. The cabanas (we had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen, ...). But the best part of staying here: the staff. Vanessa and her mom are amazing. The food was EXCELLENT, both breakfast and dinner.(Make sure you eat dinner at the villa). They helped me to set up the proposal to my now fiancée with a romantic dinner at our own cabana. More romantic, no way. Muchas gracias y espero que volvamos!!
Cons: That we only stayed for 2 nights
Akumal Bay Beach & Wellness Resort - Akumal - Building
2
9.4 Excellent (1,104 reviews)
S$ 500+
Overview Reviews
Nestled on the beach, this Akumal property is within 1 mi (2 km) of Hekab Be Biblioteca and Akumal Beach. Half Moon Bay and Riviera Maya Golf Club are also within 3 mi (5 km).
6.0 Good
Pros: Really wanted to like but...On first day, requested quiet room but was put near large construction site. Was told that it would be quiet because it was holiday week and not construction would occur. Jackhammers started and 7 a.m. and continued until 7:30 at night. Called to ask why they told me that information, and they didn't have an answer but said the hotel was full and I would have to wait the next day. I called the next day and got the same answer. On the THIRD day, I went to the front desk and told them that I was told I could be moved that day. The front desk said no because others were being moved first. The front desk had no record of these phone calls. I felt lied to and manipulated. They also moved be finally to a room where the fan rattled continuously even when turned off. Hard to sleep.
10.0 Excellent
Pros: This all inclusive Wellness retreat is the real deal! Yoga and meditation classes included all day long!!!
Cons: Everyone and everything was fantastic
9.4 Excellent
Pros: The resort is a wonderful size. The staff are fabulous. The food is flavourful. The location is superb. The jacuzzi tub on the patio is a great idea. Every room faces a beautiful ocean view. The snorkelling and swimming were beyond our expectations. Who knew sushi on the pool deck would be such a great idea? Very firm but soft mattresses.
Cons: We were not warned that construction was ongoing and we could not sleep later than 7:00 due to the noise. The room patio only has one chair and we asked for two but none was forthcoming. We were locked out of our room due to a malfunctioning electronic lock and it took well over one hour to have the boss return to the hotel and open our door. Smoking is allowed on room patios and as non smokers we did NOT enjoy our neighbours nasty habit. Double beds instead of queen size made it difficult for my 6'3" hubby to get comfortable - they should find some way to put the two beds together.
7.1 Good
Pros: Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future.
Cons: Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
8.5 Excellent
Pros: Traveled in June for 8 nights. Wonderful staff, very friendly. Only had a little bit of trouble finding space at the beach or by the pools - but we did hear the hotel was at capacity. No problems with our room, which was on the bottom floor of building 2, but heard about flooding in other rooms during the storm that hit. It was worth it not to have any room issues, but our room was super close to the snack bar and main pool, so not a great view. Was nice to walk easily out of our patio door and to the pool or bar though. Loved the yoga instructor for vinyasa yoga - wish I remembered his name - he was a really terrific instructor and the location/view was out of this world. For an hour a day you could rent free snorkeling gear from the hotel, but I recommend bringing your own so you can be out in the water with the sea turtles for hours. Lots of tour groups, so the best time to go is early in the morning, but we went out many afternoon and still saw plenty of turtles, rays, and fish, without being crowded. The food at the a la carte restaurants was great - our favorites were the Mexican and the Gourmet (just skip the chicken at the gourmet). Restaurants were all small though, so we heard there were frequently long waits to eat dinner at any of them (though we usually went at the beginning of service ~ 6 or 630pm and were seated immediately). The made to order eggs for breakfast and pasta for lunch and dinner at the buffet were excellent. The sushi bar was so so and very slow service. I think I got very sick from eating a mushroom at the Japanese/Peruvian restaurant (it was just about the only thing I ate that my boyfriend did not eat that day). The room service was included with all-inclusive 24/7 and usually very good (though it varied from day to day with regards to quality, quantity, and even ingredients for the same menu item).
10.0 Excellent
Pros: We loved the snorkeling, saw lots of fish and turtles everyday. Although sparce, the rooms were very comfortable, the jacuzzi is a nice idea but we never used it. The staff were extremely friendly and helpful.
Cons: Overall the food was OK, some we liked some we didn't. We ate most of the time at the buffet because of the variety. We did not like the sushi restaurant of the asian fusion. The brazilian restaurant was pretty good once we learned to ask for rare and medium rare pieces, otherwise the meat was so overcooked it was like leather. Our biggest disappointment was the lack of Mexican food, there was chips and guacamole but would have liked more variety of local foods.
Overview Reviews
Located in Akumal, this beachfront property is next to a golf course and within 3 mi (5 km) of Akumal Beach, Yal-ku Lagoon, and Aktun Chen. Xel-Há Park and Dos Ojos Cenote are also within 9 mi (15 km).
6.0 Good
Pros: Great restaurant staff. Good food and buffet choices. Great beach.
Cons: Reception staff in the lobby were not concerned at all with customer service. I paid for a partial view ocean room and the hotel did not give it to me. As it was night when I arrived and the staff giving my room, confirmed my partial ocean view, I presumed this is what the hotel had given me, so I unpacked all my luggage. The next morning I looked at the view and there was no ocean view. When I flagged to the hotel, they offered me another room, but as the ocean view was so tiny I did not want to waste a morning repacking all my luggage and unpacking it again given that I was only at the hotel for a few days. I asked the hotel if perhaps they could offer me a complimentary massage instead - they told me they would come back to me. After 3 days, nobody bothered to get in touch with me. When I reasked the hotel staff, they flat out said no. I ask them then to change my fee to a room that did not have a ocean view - and they refused to do that as well. In addition, whilst staying at the hotel, a massive piece of wood fell on my arm from a make shift cabin that the hotel had made to hold towels - whilst the staff were on hand to give medical assistance, one staff member was more concerned about making me a sign a piece of paper to say it was not the hotel's fault - which I refused to do!
4.0 Okay
Pros: The best part was the Stuff they all were great . And the drinks in the preferred club bar. The property , Facilities and the beach are nice and clean Nice pool number 1
Cons: Didnt have that many activities neither music maybe 30 minutes a day with aerobics ,it was great because I was with my wife, but the resort is boring...wouldn't come back, the food not worth the money, neither preferred club,not difference but a nice bar not even a lobster in any menu....the ocean view was a palm trees view.
10.0 Excellent
Pros: The staff were all phenomenal. Abraham (waiter by pool) had everyone's drink full and was so friendly! He knew your drink orders after the first day and made awesome drink suggestions. Rene, Halmet, Jonas, Laura, Felix, and Miguel all were amazing on the entertainment team. Playing volleyball and the afternoon games by the pool had to be one of our highlights of the trip. They organized some amazing shows at the entertainment theater at night as well.
Cons: There are a lot of mosquitos in this area. We had to cover ourselves in big spray every night and still would manage to get bitten. The resort would spray a heavy fog every morning and evening to help keep the mosquitos away. The spray was not pleasant and left a lingering fog in the air for 20 minutes or so that we had to breathe.
10.0 Excellent
Pros: We loved the professional, prompt, and joyful staff. They are what make a great and pleasant stay. Everything was always clean and organized. They have staff on location around the spot always keeping everything perfect.
Cons: Didn’t get to stay long enough! We will be back for sure.
9.7 Excellent
Pros: The resort was great for relaxing and unwinding! My wife and I traveled with another couple. Rave reviews all around. Resort is not massive as many resorts in the area are that they require transportation to even get to dinner or go to the beach. Everything was within short walking distance. The beach though public was amazing primarily because of the ability to snorkel with turtles just a few yards off shore. There are also little clumps of reef you can see exotic fish at. You do get groups or snorkel tours but it does not affect the beach or the enjoyment. The resort is very peaceful. Even the activities pool always has soft island music and not any thumping boom boom music. There are 3 total pools and the serene one is like a peaceful oasis of silence. Service was great. Couple of bars right by main pool one being a swim-up. Basic food service also available right at the pool. And 2 restaurants about 50 feet away from main pool. Excellent entertainment team (Felix, Karen, Jonas, Hamlet, Guadalupe and Laura to name a few) with a good amount of activities ranging from water polo, beach volleyball, pool basketball and volleyball, etc. Beach is just a few steps away from main pool. Enjoyed the fact you dont need bracelets or room key exchanges to get towels. You grab or ask for all the towels you need. Simple as that. Drinks were great which included good liquors such as Johnny Walker Black, 1800 Anejo Tequila, Bacardi, Herradura, Flor De Cana, and more. Restaurants were also top notch. There's Japanese, Italian, Mexican, French, Steakhouse and a seafood. Note there is no dinner buffet. Only breakfast and lunch. Kinda missed a dinner buffet for when we got the munchies. But all the restaurant food was for the most part top notch. Steaks, seafood, pasta, etc. all done very well. Desserts were hit or miss though. So we each just ordered 2 of what kind of looked good and you'd at least get one you liked. They are very small too. Evening shows were great too. Resort is close to Xel-Ha and Tulum ruins which we visited. They were great! Playa del Carmen is a $30 taxi ride each way if you want to visit. Would definitely stay here again!
Cons: We agreed to go to the time-share presentation for $100 credit. DONT DO IT!!! Its high pressure and the last salesperson got nasty. Really left a bad taste in our mouth. Not worth the credit nor the supposed 2 free nights at another resort. Wish there was an evening buffet when you just dont feel like doing the dinner restaurant thing or youre tired or not feeling well.
10.0 Excellent
Pros: The territory is great, everything is clean, personnel is very polite and nice, beach is amazing
Cons: No any
9.2 Excellent
Pros: - The quality of the restaurants - The beach (not private) - The staff - The gardens in the resort
Cons: The New Year dinner at the Ball room was not well organised but after dinner the pool party was ok
9.4 Excellent
Pros: The resort layout and grounds was beautiful, the service was impeccable, the spa is wonderful.
Cons: The room could have been cleaner and it was difficult to get in the restaurants for dinner.
10.0 Excellent
Pros: Everything is perfect. Beach, restaurants, personnel is awesome.
Cons: Preferred club type of stay was not as we thought of. Don’t recommend to anyone who don’t need a fancy drinks at the separate members only bar. Other than that it a waste of money.
10.0 Excellent
Pros: Although the food and drink are outstanding, it is the service and people we like best. Everyone greets you with "hola!" and seems genuinely proud to help. This is why we keep coming back.
Cons: I can't honestly say there is anything I would change. We had activities that we could participate in (or not) all day and evening. Entertainment spanned a wide variety of interests, and no boring shows.
10.0 Excellent
Pros: Facilities, service, the beach, the people working there are also very kind.
Cons: The food could be better. It is not really a gourmet experience specially in the French and Italian restaurants.
10.0 Excellent
Cons: People upstairs from us running back and forth. Not much sound deadnig
Grand Palladium White Sand Resort & Spa - Akumal - Bedroom
4
9.3 Excellent (1,874 reviews)
S$ 427+
Overview Reviews
Taking its name from the stunning stretch of beach it overlooks, Grand Palladium White Sand Resort & Spa features beautiful traditional architecture that blends seamlessly with the elegant modern finishings, high ceilings, and marble floors. The hotel is conveniently located between Tulum and Playa del Carmen, surrounded by a natural ecosystem complete with local animal life and indigenous gardens. Guests at Grand Palladium White Sand Resort & Spa can enjoy their stay with Infinite Indulgence®, where everything is included. Take full advantage of a wide selection of dining experiences, pools and exciting entertainment shared with the other two hotels, Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa.
3.3 Mediocre
Pros: Food was ok but still need to improve the quality of the ingredients
Cons: The staff was mostly unfriendly and left unsolved matters for a while. Their responses very discomforting. After a few attempts we started getting our concerns resolved.
7.5 Good
Cons: Travel Club hard selling (time sharing).
9.2 Excellent
Pros: Food was consistently good, including the buffets. Never felt crowded, always a trolley to help get around, staff always eager and helpful
Cons: Petty complaint, but there is No elevator to rooms. And the beach can be rockey when entering the water.
10.0 Excellent
Pros: -The service was great, the staff were always there to help. -Te food selection was very good, there is always a restaurant open. -The beds were very comfortable and the room was very big. -The resort itself was beautiful and surrounded by nature.
Cons: nothing really, we had an amazing time!
Bahia Principe Grand Coba - Akumal - Bedroom
5
9.1 Excellent (8,163 reviews)
S$ 298+
Overview Reviews
This family-friendly Akumal property is located near the beach, within 1 mi (2 km) of Aktun Chen and Riviera Maya Golf Club. Akumal Beach and Xcacel Beach are also within 3 mi (5 km).
7.0 Good
Pros: Family friendly
Cons: My bed was extremely uncomfortable with really poor pillows- my body hurts after staying one week here. Plus mosquitoes were all over including our room, we are covered in bites
7.0 Good
Pros: Cost was good for exploring the area.
Cons: Distance from Tulum. Taxi fees added up on excursions to beach as the hotel beach was all rock and wall. Place was a maze so I ended up wandering aimlessly looking for the beach...which was a bit of a disappointment. For a family, this would be great. For somebody that wants to sit on the beach and explore - pay a bit more and stay either in the hotel zone of tulum or la Puebla. You’ll spend the difference in taxis within a day or two unless you take the collectivo.
8.0 Excellent
Pros: Very well organised, good food, nice beach, good logistics with trolleys everywhere if you didn't want to walk. Entertainment in the evening ok. Great service after check out as you can still eat and even have a shower before late afternoon journey. Service in a la carte restaurants very good. Overall we were happy with our 6 days here, thank you.
Cons: Huge complex/resort. Beds were a bit uncomfortable. Maybe not enough umbrellas on beach.
7.5 Good
Pros: I love d water park and the pool. My kids love it
Cons: Mosquitos
9.0 Excellent
Pros: Room is large, clean, updated. Food is good with lots of varieties
Cons: Beach is narrow. Swimming zone is very narrow and shallow with lots of rocks on the bottom. It's limited by artificial dams that separates swimming area from the open sea. On windy days there are TONS of seaweeds that cover the entire swimming area.
10.0 Excellent
Pros: Everything was perfect
6.7 Good
Pros: The staff is absolutely excellent and very helpful. This is something usually found all over the south of Mexico and the hotels related to their service. The amenities are varied and they have many activities inside the facilities so you stay entertained.
Cons: They have a HUGE problem with the electricity and therefore the AC in the rooms (Villas). It seems some time ago, not too recently either, they had a big problem with one or several of their electric distributors and transformers most probably due to the Huge size of the 3 hotels they have together. The thing is they turn the ac of the rooms off at around 4 pm so the restaurants have enough power, then turn it back on at around 10 or 11 pm and that is half way... obviously is not enough time to cool the rooms while we slept with the heat of the Caribbean Summer. This is something that really needed to be displayed before you make your reservations because it's absolutely unbearable to sleep in those rooms.
7.9 Good
Pros: all
Cons: nothing
7.0 Good
Pros: Food Comfort
Cons: Wi-Fi only in the lobby, slow Bars close at 11pm Drinks poor quality A.C. was leaking, wasn't fixed Beach far and covered in sea weed
8.0 Excellent
Cons: Beach was disappointing/ rocky/ small with large barriers blocking view. Far from airport, about 1.5 hours.
4.5 Okay
Pros: The grounds, the restaurants look nice. Some of the food is of OK quality, there are usually many choices at the main buffet. Some of the staff works hard and they try to serve you well. Many however are just overwhelmed.
Cons: This is the perfect example of the resort that could be nice and yet it is ruined by management and their policies. Again: this is not a kids and family friendly resort. Don’t let yourself fooled by the waterpark and other things. -First off, the waterpark has zero food, zero drinks and zero snack facilities around it. You have to walk 10 minutes in the heat in order to get a fresh drink for your kids. -There are no chairs to be found in the shade like ever, unless you wake up early and drop your towels on a few chairs. The shade by the greenery does come with tiger mosquitoes, which bite like crazy all day long (google them if you are not familiar with this bug). -there are some nicer, smaller pools, with a bar in proximity, however the depth of the water is to great there fir small kids, so in effect they are mostly fir adults. -the main buffet closes at 10:30 and until 12-12:30 there is no decent food to be found anywhere on the resort. I’ve been sent away when I arrived at 10:35, with a backpack and with my 2-year-old holding hand. She said to go to “casita”, which is a buffet more than 10 minutes away in horrendous heat and with no food that my kids will eat (they had burgers, hotdogs, ribs, cookies and soft serve ice cream... that’s about it). -the service in the main buffet is often just inexistent. They are overwhelmed and they don’t care. One day our waiter literally refused to bring drinks and my kids kept asking for water. My wife went straight to the bar and they refused to give water, saying that the policy is for the waiter to serve. She has eventually been directed to the hall manager (Jonathan) who came and gave us water. -the staff in general will make no accomodations... as per policy. Asked for cereals at “Casita” (the only 24 hrs buffet)... can’t be done. Asked to take food away for my kids... can’t be done. Even at the a la carte restaurant they refused initially to bring both fruits and ice cream for my kids, they said we have to pick one. -the room on the ground floor had such a strong mold stench that we couldn’t take it and requested to move -the beach was fool of seaweed the entire week, which may not byme the hotel’s fault but it just adds to the insult.
7.0 Good
Cons: Had to pay extra to use the safe We were not clearly communicated to that all restaurants needed reservations on New Year's Eve
Grand Palladium Kantenah Resort & Spa - Akumal - Bedroom
6
9.1 Excellent (3,428 reviews)
S$ 405+
Overview Reviews
Tucked away among the lush tropical vegetation of the Mayan Riviera, Grand Palladium Kantenah Resort & Spa overlooks nearly a mile of exquisite beach. The hotel embodies the richness of the environment and is surrounded by local animals and lavish gardens that provide a truly unique experience. The stunning Mayan style architecture features towering ceilings, marble floors and all the finishings expected for an extraordinary vacation destination. Those staying at Grand Palladium Kantenah Resort & Spa can enjoy the wide selection of pools, restaurants, facilities and shared installations with the other two hotels, Grand Palladium Colonial Resort & Spa and Grand Palladium White Sand Resort & Spa. With the Infinite Indulgence® experience, everything is included.
8.8 Excellent
Pros: Food, staff, facilities
Cons: It's a bit overpriced and far away
9.6 Excellent
Pros: The food and the service were excellent.
Cons: There was only one pool available until midnight, the other ones closed at 6pm
7.5 Good
Pros: Lobbies, swimmingpools and restaurants are nice and well served
Cons: Rooms look very old styled. Renual is absolutely needed.
5.4 Okay
Pros: The scenery was beautiful
Cons: Way too many mosquitoes... pools are not the cleanest. Beach wasn’t that clean either
10.0 Excellent
Pros: Very nice location with all the amenities we were looking for! Central location near many destinations. Food was simply excellent. We had family reunion here and 37 booked independently, while we enjoyed awesome steaks, Teppanyaki, and Thai food.
Cons: Everything was awesome
10.0 Excellent
Pros: Spacious but easy to get around by frequent golf cart service. Food excellent spotlessly clean everywhere
Cons: Process of admission to restaurants is inefficient and way slower than it needs to be
10.0 Excellent
Cons: Easier access to snacks after midnight! But overall fantastic food & service!
10.0 Excellent
Pros: Every thing else was fine the tv wasn t an issue, I strongly recomend it
Cons: My tv, never work wrigth, and they never showed up to fix it
Grand Palladium Colonial Resort & Spa - Akumal - Building
7
9.1 Excellent (2,567 reviews)
S$ 405+
Overview Reviews
Grand Palladium Colonial Resort & Spa takes its name from the stunning Spanish colonial style architecture and decor that enrobe the hotel grounds. Nestled among tropical gardens, this palatial escape is surrounded by an abundance of local flora and fauna that create a peaceful, relaxing environment. The hotel is conveniently situated in the stunning Riviera Maya, halfway between Playa del Carmen and Tulum, where the turquoise waters quietly lap the fine white sand. While staying at Grand Palladium Colonial Resort & Spa, guests can take advantage of the Infinite Indulgence® experience and enjoy a generous selection of activities, dining options, and shared facilities with the other two hotels, Grand Palladium Kantenah Resort & Spa and Grand Palladium White Sand Resort & Spa. It’s all included, all the time.
8.0 Excellent
Pros: We liked the activities and convenience that everything was located within walking distance. The staff was also great.
Cons: The room had a mildew/rustic smell.
7.9 Good
Pros: the general layout, the pools the drinks
Cons: the late night shuttle very slow. lacking entertainment after hours. The resort is too far from the airport.
3.0 Mediocre
Cons: Accommodation was terrible. Rooms were dirty and despite several complaints bed linen was not changed. Long queues for all restaurants and bars. Poor value for money.
4.2 Okay
Pros: There was a lot of seaweed in the water in the area when we went, and the resort did a great job of cleaning it up. The pool and beach were great.
Cons: Front desk was terrible. We waited 2 hrs at check-in to get a room with 2 beds as per our reservation. Upon leaving, our safe stopped working and it took them over an hour to send someone who did not fix it and then another hour for 2 men to show up and fix it. The water in the mini fridge tasted like tap water and gave us stomachaches. And the restaurants were all terrible.
7.9 Good
Pros: Very nice grounds. Good beach without all the seaweed of a year ago.
Cons: Food at the specialty restaurants has improved since the last time I was here but is still only average. Waitstaff is friendly but a little undertrained.
4.5 Okay
Pros: Once you got to the room it was nice and beds were comfortable. Spa and gym very good
Cons: Towel cards used and so people who lost their towels would steal yours, stressful to worry about stolen towels, sprawling, long walk to beach and pool from just about every room so I wouldn't consider it beachfront, every room is a garden view room, no elevators, restaurant reservation systems hard to figure out and again stressful. They don't realize that stress free is what vacations are all about. Food very average. I would expect these problems at a 3 or 4 star hotel but they claim to be 5 out of 6
7.5 Good
Pros: We stayed at the Grand Palladium Colonial, which was budget friendly and centrally located on the resort property. The food was decent and the property was really beautiful. The kids club and pools were just as pictured and really beautiful. It was also great that through our reservation we had access to the two neighboring resorts and restaurants.
Cons: At check in, it would have been helpful for someone to give us a 411 on the property, actives and everything you need to know for the resort, that didn't happen and we often felt frustrated trying to navigate this huge property for the first time. The room had a smell and the pull out bed was all torn and ratty - and we paid extra for the junior suite. It could definitely use some upgrades. Also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old). We ended up walking to the White Sands resort next door for all of our food (newer, cleaner and more quality food). The Colonial buffets felt old and the food unappealing. It was great we had that option though.
9.6 Excellent
Pros: Very clean very comfortable stay
Cons: Didn’t like how beach was ...very disappointing we didn’t get in because of the sea weed.... very disappointing that the natural pool on the other side was closed off for Palladium clients even though it was filled with sea weed as well.... at the photo pro i really felt disrespected when one of the guys that worked there tried to tell me which photo I chose as I was buying a few! He printed the wrong one and he blame me that I chose that one which I didn’t.... had to be rough with him...he was in a hurry to close!
Bahia Principe Grand Tulum - Akumal - Bedroom
8
9.0 Excellent (8,224 reviews)
S$ 327+
Overview Reviews
Nestled on the beach, this Akumal property is within 1 mi (2 km) of Aktun Chen and Riviera Maya Golf Club. Akumal Beach and Xcacel Beach are also within 3 mi (5 km).
2.9 Mediocre
Pros: The only plus is the nice beach the hotel has, however that is also over crowded with not enough sun beds.
Cons: Starting with the check-in, we had an absolutely horrible experience at Grand Bahia Principe Tulum. Poorly trained, rude and unhelpful staff (except for David - the manager at Reception), severely under resourced facility, very aged and dirty rooms (cockroaches roaming around) with paper thin walls (loud residents drunk chanting at 3 am in the morning), horrible buffet food catering to fast-food loving clientele are only a few examples. There are 9 restaurants in the complex but we were allowed to book only 4 restaurants for our 9 night stay. We had to ask for special food for our 4 year-old as the buffet food was inedible. The hotel charges you in advance for the entire stay and refuses to pay if you check out early. We tried to get our money back but Bahia Principe Group wouldn’t even bother to respond to our emails and messages sent. We eventually decided to burn the money and stay at a proper boutique hotel in Tulum for a night and move back to a Cancún to spend the last couple of days at a proper 5-star hotel. If you are paying $150 a night (we paid an outrageous $450 a night), that is already expensive for this place, anything more would be bad value for money.
6.0 Good
Pros: Great beach.
Cons: The food was not good at all.
10.0 Excellent
Pros: Friendly staff, and close proximity of my room to all facilities.
Cons: The temporary lobby setup while main lobby is under renovations.
5.0 Okay
Pros: location was nice
Cons: the staff are rude and don't really care about the guest. The roll their eyes when you ask for something and just want to hurry you up. The restaurants are always booked on high season. The mini bar only has a few drinks but if you need more that day the hotel will charge you (thought it was all inclusive) The beach is Rocky and gets packed real fast. The food is not that good and is missing the Mexican style flavors.
10.0 Excellent
Pros: the staff and the cleanliness
Cons: On a eu deux lit double collé au lieu d'un grand lit king. pour un couple c'est pas très confortable de dormir dans deux lit séparé avec deux draps et deux couverture.
10.0 Excellent
Pros: I liked everything about this resort especially the staff. They aim to please .
Cons: Liked everything, especially the food, it was amazing!
7.9 Good
Pros: liked everything and the kind staff. however, would have liked a confirmation of the food items that had no meat products and that there was no cross contamination with meat. Also would have preferred if there was halal meats on he menu.
Cons: would have liked a confirmation of the food items that had no meat products and that there was no cross contamination with meat. Also would have preferred if there was halal meats on he menu.
10.0 Excellent
Pros: Everything was amazing the staff made me feel special all the time
Cons: Transportation I wish they will have something set up already or make sure to let visitors how it works. I will call and verify but they will ask me to call diferentes numbers at the end I got transportation from the airport
9.0 Excellent
Pros: There were an abundance of places to eat and places to get a drink. The staff was outstanding, the most friendliest folks that you could ever meet! Lots to do and see, and a huge complex.
Cons: No.
9.0 Excellent
Pros: Overall location is great. Food is awesome. Very safe and family friendly.
Cons: Check-in Process, need additional shows and events. The Gym was below average.
7.1 Good
Pros: Location was great. Staff were very friendly.
Cons: There was an issue with my reservation. Which ment i had to pay a deposit for the first night until the issue was solved. And i still have not recieved my refund. Rooms were nice, very spacious. However the pillows had a very bad odor.
10.0 Excellent
Pros: The food, the resort and everything about it!
Cons: Nothing
Hotel Akumal Caribe - Akumal - Bedroom
9
9.1 Excellent (154 reviews)
S$ 287+
Overview Reviews
When you stay at Hotel Akumal Caribe in Akumal, you'll be on the beach, just steps from Akumal Beach and 14 minutes by foot from Half Moon Bay. Featured amenities include express check-in, express check-out, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
8.8 Excellent
Pros: Staff excellent Beach good Location very good Snorkelling amazing Beds very comfortable Wifi good (apart from the pool) Very relaxing, plenty of space, we didn't feel crowded Happy hour was nice at the beach...
Cons: Rooms dated Resort dated No hot water in the room (after 30 seconds) Breakfast good, but the vouchers only cover a very basic breakfast, we used 2 each day and went elsewhere on alternate days. Poolside waiter service for drinks/ snacks would be nice. Pool needs a shower so you can wash after use.
9.0 Excellent
Pros: - room was super clean - great beach in front of the resort - nice view from the balcony
Cons: - breakfast was ok but no highlight
10.0 Excellent
Pros: Beautiful, peaceful, relaxing, wonderful staff, great food!
Cons: Nothing bothered us to the point of complaining.
9.0 Excellent
Pros: The appartments are directly on a beautiful white sandy beach in a bay where you can snorkel with turtles and on the reef but there are also protections in place for the wildlife. The views are stunning. Sunbeds and palapas are included in the room rate as are beach towels. Food in the on site restaurant Lol-Ha and the cafe is excellent and very reasonably priced. The swimming pool is large and the whole area is very well maintained. The appartments have a kitchenette including a microwave, fridge, two ring hob and coffee maker. Free drinking water is also provided. The buildings are older and not as 'upmarket' as some of the Yucatan resorts but still comfortable and kept spotlessly clean. Local couples and families use the beach at the weekends and the resort has a much more local feel than some of its neighbours. The staff are friendly and helpful. There is secure on site parking.
Cons: Nothing
9.0 Excellent
Pros: This area has the best chill vacation vibe! The people are so friendly and the food is amazing. We love the beaches and cenotes in Akumal! So nice!
Cons: I would have enjoyed a tv one night since I had to stay in bed. But not that big of a deal.
9.0 Excellent
Pros: The location right on the beach was perfect. Palapas and lounge chairs were provided - also beach towels. Two restaurants and a bar on site. We loved the large balcony overlooking palm trees and the beach - it even had a couch with cushions. You can rent golf carts to tour around town which was fun and very reasonable.
Cons: No TVs in the room and no elevators.
8.3 Excellent
Pros: A nice situated hotel. We had a bungalow, 201, which is two queen size beds a sofa and with fresh water and a fridge.
Cons: A little bit small.
10.0 Excellent
Pros: Great location, great staff, great food, fantastic for snorkeling
Cons: Some English kids squatting the pool and were very noisy, parents were hopeless
9.6 Excellent
Pros: The location and amenities are amazing. The beach is steps away from oceanfront rooms, as is the beautiful pool area. There are also a lot of shaded areas near the beach to install a sun bed for the day, courtesy of the resort staff. The resort and rooms were very clean during our stay. The staff on the resort were friendly and helpful. Our stay on the resort felt safe and relaxed. We would definitely stay here again.
Cons: We stayed the first two nights in a bungalow, before an ocean front room became available. We found this first room a little run down and dark. The AC unit and fridge we’re both noisy making it hard to sleep. I wouldn’t recommend a bungalow unless you’re on a very tight budget (great price), or are not bothered at all by an older room.
10.0 Excellent
Pros: Excellent location - at the beautiful beach with coral reef. Also, next to the resort there are shops and some restaurants. Truly good place for vacation!
Cons: Bed was small for 2 people.
Maya Eco Village - Akumal - Bedroom
10
9.0 Excellent (228 reviews)
S$ 98+
Overview Reviews
With a stay at Maya Eco Village in Akumal, you'll be within a 10-minute drive of Akumal Beach and Riviera Maya Golf Club. Featured amenities include multilingual staff, luggage storage, and microwave in a common area. Free self parking is available onsite.
10.0 Excellent
Pros: Really comfortable bed. Hot water. Free air con and ceiling fans. Pool and comfortable sunbeds. Private. Beautiful surroundings. Great value. There is even a big fridge in the room.
Cons: No kettle and not much choice of food in the restaurant.
9.0 Excellent
Pros: Staff is very nice and tries to do everything for the guests, altough no one was able to speak any word of English. So be prepared to have Google Translate.
Cons: It is a thing throughout Mexico and not only affecting this site: damp rooms. Our room not only smelled very musty but was also very damp. So be prepared to be constantly ventilate and keep your clothes in the luggage.
8.8 Excellent
Pros: Feels like your in the nature. Rooms are very big and have a nespreso machine! A balcony with a net against the mosquitos.
Cons: The room was not completely clean, but I can’t say it wasn’t clean. The WiFi is very weak at the rooms. The hotel is managed by the owners, so it is not completely organized. We, for instance, wanted to eat early and leave, so we came at opening time of breakfast but they weren’t there. We needed to make a bit noise and call them so we could eat.
9.6 Excellent
Pros: Very friendly and helpful staff. Breakfast was good with fresh fruits and eggs you want. We liked it very much! You have to walk 1km to the road to Tulum of playa del carmen and where you can go by collectivo easily!!!
Cons: Shuttle to highway could be an option for rainy days (not for free)
9.2 Excellent
Pros: Clean spacious room, great hotel territory with pool and swings. Nice stuff ready to help.
Cons: A bit overpriced food in the restaurant but there’s no other options around.
9.0 Excellent
Pros: The staff was super friendly, very helpful and eager to help. The place is quiet and surrounded by nature. Very simple but relaxing place to stay at.
Cons: Nothing to complain about.
10.0 Excellent
Pros: It was a very beautiful place and the people were very nice. It was not busy at all on the property and we were alone most of the times. They offered towels by the swimming pool, soaps and we had a fridge and a coffee machine in the bungalow!
Cons: To get to the place there was a little shitty road and you should definitely have a car otherwise it will be really hard to come there.
7.5 Good
Pros: The stuff is really nice,they do not speak english but did their best to communicate with us. The room is big, ac working well. The pool and its surrounding is beautiful. The breakfast delicious- my kids loved freah fruits and eggs made just like at home. There is an organic joga next door.
Cons: I didnt like the small which was in the room. All my things smell now like this, it is probably the humidity reason. The place is in the middle of nowhere ;) it is quiet and if you like this you will love it, but without a car it might be challenging to get there.
Casa de Las Tortugas I Tour Akumal - Akumal - Bedroom
11
9.0 Excellent (211 reviews)
S$ 54+
Overview
With a stay at Villa Tortugas in Akumal, you'll be within a 10-minute drive of Akumal Beach and Riviera Maya Golf Club. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite.
Villas Flamingo - Akumal - Building
12
9.2 Excellent (44 reviews)
S$ 514+
Overview Reviews
VILLAS FLAMINGO is a complex of 4 deluxe villas with shared pool on Half Moon Bay in North Akumal on the beach. The architecture is Moorish Mediterranean, with panoramic views from all rooms of pool and beach. Hammocks are provided in every villa on their terrace. Each villa is 2 stories. All the bedrooms have private balconies overlooking the pool and beach from upstairs. Every bedroom has a private ensuite full bath. Outdoor furniture includes table and chairs for each terrace in each villa and lounge beds and chairs around pool deck and beach. There are 2 villas with 2 bedrooms, 2 baths, one villa with one bedroom, 2 baths, sleeps 4, and one villa with 3 bedrooms, 3 baths. All villas come with full kitchens, daily maid service, free WIFI, TV, DVD, movie library, beach towels, safety deposit boxes, outdoor grill in poolside terrace, very private with shared pool and outdoor shower.
9.2 Excellent
Pros: Loved everything about the apartment. We stayed in #1 which is more like a private house since it is separated from the other 3 apartments. Location is perfect, right in the middle of Half Moon Bay, right on the beach. The place was spacious and clean thanks to the lovely ladies from housekeeping and Louis the gardener. We loved the pool which we mostly had to ourselves the entire week. We had a private terrace surrounded by a small sandy garden with coconut palms and a lovely view of the beach. We could park the car right in front of our apartment. There are a few good restaurants in the area as well as a small supermarket and it's not far to Akumal town. It's also an ideal area for daytripping. Places like Xelha, Tulum, Dos Ojos, Cobá and Muyil are all very close.
10.0 Excellent
Pros: Staff was well prepared for our arrival. Check in only took a few minutes.
Cons: Nothing.
10.0 Excellent
Pros: Great location! We had a lovely stay in Akumal. The apartments are very spacious, quiet, clean and there is a nice swimming pool. The staff was really friendly and helpfull. They did all they could to make our stay as pleasant as possible. Also a big compliment to the men who clean the beaches. We were able to see the little turtles hatch and make their way to the sea, amazing!
6.3 Good
Pros: Location was quiet. House was clean and the decor/style fit the Mexico vibe. Good food nearby. Mini market only a 2 minute walk away. Susana (our maid) and Louis the gardner did a fantastic job keeping the condo & grounds neat and clean!
Cons: Beds and couches were hard. Half Moon Bay should be renamed Seaweed Bay. There is so much piled up you cannot walk to Buena Vida on the beach even though it is only 100 yards away. A great trip went south on our last day. That was when the resort manager (David) banged on our door at 8:00AM and tried to get us to pack up early so he could give our condo to some new guests who showed up early, (even though the other 3 units were empty). Unbelievably, he tried to convince us the airline had changed our departure time to 90 minutes earlier than scheduled. This was a lie of course. We watched the new group move into our condo (#1) as we drove away even though they had rented #4. David treated us well all week until this last incident. But, this last stunt put a huge damper on the whole trip.
Grand Sirenis Riviera Maya Hotel & Spa - Akumal - Bedroom
13
8.7 Excellent (3,706 reviews)
S$ 350+
Overview Reviews
Nestled on the beach, this Akumal property is 2.6 mi (4.1 km) from Hekab Be Biblioteca and 2.8 mi (4.6 km) from Akumal Beach. Akumal Ecological Center is 2.7 mi (4.4 km) away.
10.0 Excellent
Pros: Staff very welcoming and friendly The room is like a palace ! There's so much to do here , lots going on , the park is huge so much to see and the wild life running around being free
Cons: No ash trays around the pool Breakfast served till 10 ...could make it 10.30
8.0 Excellent
Pros: I liked that once you figured out where everything was it was relatively easy to get around and everyone on staff is very helpful.
Cons: The mini bar and room service selections were a little sparse. The walkways being so extremely slick after it rained and there being no mats to prevent slipping.
7.5 Good
Pros: Concierge Marlene was excellent. The hydrotherapy and massage were amazing!
Cons: The food was only mediocre. The buffet was less than appealing.
10.0 Excellent
Pros: the staff was so friendly and the entertainment so pleasant.
Cons: we liked it all
4.0 Okay
Pros: I travelled from Luxembourg this time. Mostly appreciated very nice and helpful staff, especially, everything goes resolved with tips; the breakfast (quality and variety of healthy food), coffee shop on the hotel territory, bright room, bbq party on the beach and Mayan night dinner (extra to be paid). Special thanks for your collaboration with Traffic tours and Cancun Adventures company, that made my stay much more pleasant in your hotel: if you like to have a smaller group of people for trips and great knowledgeable gides, good healthy food during the trip, early arrival to e.g. Chichen-Itza for great fotos without thousands of tourists - definitely go with Cancun Adventures !
Cons: Too much glass, reflecting sound everywhere, too noisy and not able to relax or sleep even with earplugs; not enough space on the beach for the crowd and very bad quality of sunbeds - replace them to confirm you're a 5 star hotel!! - the bugs in my room, jacuzzi bathtub that i didn't use even once- very old spots on it - clean them or replace them. From food point of view, for people that are on diet or eat healthy, it's not enough (e.g. 2 types of fish). Entertainment is no value to spend time on. Saxophone in Sky Bar was nice. Special comments on the restaurants: the staff doesn't pay attention to a person sitting alone, preferring to serve big groups (looking for tips that those groups don't give, actually). In Mediterranian, i had issues with food, so i was offered one extra dinner in Japanese, where i've been sitting on the corner, and the cook forgot to make me rise - thanks to one family, they gave me theirs - and he offered extras to everyone, except me - which i consider completely impolite (for ex., if someone asked for salmon, but he cooked more chicken, he offered that extra chicken to everyone). In Grile house i was waiting for 1 hour for my meat, the waiter forgot about it, he started to clean my table after 1h and offered me to take desert - i reminded about meat - and he brought it to me in next 15min, overcooked, and it was 10min before closure. You have to know that it's EXTREMELY NOISY in all restaurants, as staff moves the tables and chairs like pushing them, and half an hour before closure staff starts to clean, so you can't really enjoy the food, if your time in resto was 8.30. It was not only me complaining about these cases in restaurants, which I consider inappropriate for the 5star hotel restaurants. The staff maybe was underrepresented, but still there should be attention to all guests, and good enough quality of food.
9.0 Excellent
Pros: Staff was amazing!!! Always willing to assist. Great location if looking to do activities like xcaret Tulúm and others as they are closer than Cancún would be. Challenge could be transfer to and from hotel but found a great company USA transportatio
Cons: Beach was not able to be used at all due to sargassum
8.0 Excellent
Pros: When booking this resort, I was looking for a nice family place to be a "vegetable" for a couple of days. Partly, this mission was completed: the territory is big and well-looked after, my daughters had a lovely swim with the dolphins and I had a great walk around looking at wild monkeys, iguanas and enjoying the wild beach. The rooms are spacious and the wi-fi connection is fast. The hotel offers concierge service - in every building there is a person who helps customers find their way round / book restaurants / do whatever they might need. Nice idea and the guys were very helpful!
Cons: Difficult to say why, but often in resorts of this level there are spooky traditions which bewilder frequent travelers like myself. In the Sirenis it's the towel cards! First you pay from US$ 300 per night, and then they give you a piece of plastic and say that you will be fined if you loose it. Because in exchange for this card, one can get a beach towel! I don't know how many towels have been stolen so far or how many cards lost - I am ready to pay US$ 20 not to experience humiliating questions when trying to leave the hotel for a night out. Because when we decided to go out one night, the security said that we could not leave the hotel. Why? - we asked, as we paid for the room upfront and had all our suitcases in the room! The answer was: you still have our towel cards on your hands! Guys, you can't be serious.
10.0 Excellent
Pros: 1. Amazing nightly entertainment. 2. wonderful/ helpful staff 3. the room was spacious with an amazing view 4. two large pools to choice from and a short walk to the beach 5. Spanish lesson at the pool side ( while having a drink)
Cons: needed more food choice ( needed more variety/ selection)
9.6 Excellent
Pros: The rooms are beautiful, like the pictures. Spacious, comfortable. Loved the jacuzzi and the bench in front of the bed cause you can sit there if you're wet. The place is enourmos, so every day we did find a spot near the beach and the pool area. We did walk a lot and got lost though but it is ok. There are snack bars all around the areas with plenty of food. The night shows are excellent, we loved the lion king one, didn't think it was the animation staff... The staff is super friendly, also the concierge, good that you have two each building. The beach is clean, they cleaned the Sargazo that gets there everyday but it is not much. They have nets to catch it before it gets to the shore. We definitely would love to come back
Cons: The matress is too soft, so anytime one of us turn around the other one almost jumps ... We did rest though. There's a smell of wood or drywall in the bedroom, I supposed that is a new one. It's curious that all the switches were broken specially the ones in the bathroom. Also when we arrived the glass door of the toilet had fingerprints. As a Mexican the "Mexican food" is tasteless, but there are plenty of options in the buffet. There's a weird and bad smell near to the healthy snack...
1.0 Poor
Pros: Nothing. Best part was meeting up with our friends.
Cons: The food was awful, the a la carte restaurants were Mediocre at best. The AC in the room did not work very well. We got our room changed from the day we arrived due to the bedroom being extremely dirty and the AC not working at all.
10.0 Excellent
Pros: clean, super friendly staff, good food, pools, beach
7.0 Good
Pros: the staff were great. food was pretty good, grounds were beautiful. activities at the pool were fun
Cons: charged an insane amount of money for our 5thfamily member when we arrived. some activities advertised on the website and their schedule didn't happen, concierge lied told us there was an anniversary celebration that turned out to be 3 hr timeshare sell
Villas De Rosa Beach Resort - Akumal - Building
14
8.7 Excellent (293 reviews)
S$ 153+
Overview Reviews
When you stay at Villas De Rosa Beach Resort in Akumal, you'll be on the beach, within a 5-minute drive of Akumal Beach and Riviera Maya Golf Club. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: The staff was friendly and helpful. They were prompt and responded quickly to any issue we had however small it was. Meals we're well prepared, fresh and delicious. Housekeeping staff was friendly and efficient. Our accommodating hosts even served drinks and meals at the rooftop area even though it was low season. The beach is quiet and clean. Swimming and snorkeling were amazing. All in all a fantastic vacation. Thank you Tony and your wonderful team for the best tropical experience in recent memory.
8.0 Excellent
Pros: This hotel is on the most beautiful beach/bay with killer coral reefs. We saw turtles, mantas, barracudas and every fish imaginable! The food was good and the fish tacos were great. Not being an all inclusive was ok since we had a kitchen. I awoke each morning to the sight and sound of the surf. It is not a five star, fancy granite counter place, but clean with friendly staff. It is a simple place with the calm atmosphere that those who want to avoid the "party" will love the Bikini Beach bar next door on beach a plus. We will most definitely return.
Cons: Bathroom upgrade, more kayaks, in room phone to order from kitchen, and use a different cleaning agent that doesn't have such an lingering overpowering scent in the rooms.
4.0 Okay
Pros: On the beach
Cons: No hot water and there was a constant smell of sewage. Ants all over the place.
10.0 Excellent
Pros: The staff were friendly and the food was good, a comfortable stay right on the beach.
7.0 Good
Pros: The beach is amazing and very beautiful. The AC in the room is fantastic and there is a fridge, too. Staff (except the guy in the reception) is very nice!
Cons: The room smelled very moldy , so that our cloth now smell moldy too. The shower did not have a lot of pressure. All in all the hotel does not reflect the price they are asking for . The guy in the office is not very polite and not service oriented and did not seem to be ibterested in making any money with diving excursions , as we asked for it 3 times and he did not even call the diving school .
5.4 Okay
Pros: A really surly, unwelcoming arrival. The condos are pretty run down. The beach is nice (despite the seaweed) and the rooftop bar was totally deserted - but what a lovely, friendly barman!
9.0 Excellent
Pros: The staff are wonderful. The location is AMAZING. Very clean and comfortable. You have everything you need in your room including fridge and microwave. We enjoyed our stay very much.
Cons: The food is a little expensive.
8.8 Excellent
Pros: Great location directly on the beach, very quiet inside-no noise at all, felt very private. Really lovely part of the beach, clear water and lovely for swimming. Comfortable bed, with little balcony overlooking the pool. Great onsite rooftop bar- this was empty every night, but don’t let that deter you- the barman Carlos was up for a chat, views were great, and the food and drinks were well priced and delicious! Beach towels included in the room, and room serviced every day. LOTS of free water which was excellent ! Having a car would be helpful- Location was far from Akumal town, and taxis were VERY expensive. We walked the 4km along the beach one day to Akumal, which have the nearest bars and restaurants.
Cons: Room decor was quite tired and could do with a revamp.
7.9 Good
Pros: The attention of Fernando during our check-in and when we got back during the nights. The facilities in general were well maintained. The Beach area was also nice looking. The pool was new.
Cons: The attention of the front desk is not that friendly, and sometimes rude. We also were not doing noise and Fernando warned us that one of the guests needed to sleep early and that we should shut up. During our stay the hotel was making A LOT of noise during the day, breaking the floor beside the pool. So it was VERY stressing and annoying. And also the neighbors were making a lot of noise. Seems like it was a very noisy neighborhood. The beach had sargazo too, and stones inside the sea, so need to use shoes to get into the sea. Finally the suite distribution is not the best, as we needed to get out of the apartment to get into the living room/kitchen, instead of crossing the room (which is not comfortable for the guests)
Casa Gatos - Akumal - Gym
15
9.6 Excellent (17 reviews)
S$ 202+
Overview Reviews
Set in Akumal town on the Riviera Maya, Casa Gatos is located a walking distance from Yal-Ku Lagoon and 200 metres distance from the beach. It features a solarium, free Wi-Fi and free parking. The air-conditioned suites and apartment feature a colourful décor with tiled floors, a seating area and satellite TV. The balconies offer garden views and the kitchens are fully equipped. The bathrooms are private and have shower and hairdryer. Guests can arrange tours with agencies to Chichén Itzá, Tulum, Xcaret, Cozumel, Cancún and Isla Mujeres. The ferry in Playa del Carmen is 30 minutes’ drive away. Cancún International Airport is 1 hours’ drive from Casa Gatos and Xel-Ha Park is a 15 minutes' drive from the hotel. Playa del Carmen and Tulum are 20 minutes' drive away.
8.8 Excellent
Pros: This is the second time I've stayed in Casa Gatos and the place is a great value for the price. David and Dan are very friendly and helpful. It's very close to Yal Ku and Half Moon Bay so you are a short walk to the best snorkeling spots in the area. It's a bit further away from the beach though so if you don't have a car you might want to consider renting bikes.
Cons: The wi-fi is a little spotty but it works if you are downstairs.
8.0 Excellent
Pros: The location was superb! Our main reason for going to Akumal was to snorkel in Yalku Lagoon. Casa Gatos is just a couple hundred meters from the entrance and you get a discount for telling them you are staying at Casa Gatos. Also just a short walk to ocean snorkeling out to the reef. Right next door to the wonderful Que Onda restaurant. And a pleasant walk to oceanfront restaurants. The owners were great and did everything possible to make our stay enjoyable and memorable. Even loaned us a bottle of wine when we arrived late in the evening :) From the rooftop patio we saw the most spectacular meteor we have ever seen. Very dark sky from up there.
Cons: We had one problem which we discussed with the owners and I am not going to mention here because I am sure it has been dealt with by now.
10.0 Excellent
Pros: Our hosts were great, the place was great, just a charming, quiet place where you get a real feel for the area. Not a lot of tourists, very safe, super gardens and a fabulous roof top for star-gazing and moon watching. Just splendid!
10.0 Excellent
Pros: Dave and Dan are excellent hosts. We felt very welcome!
10.0 Excellent
Pros: We had our own very lovely kitchen and made our own coffee and food or some restaurants are walking distance
Cons: I can't think of anything I didn't like.
10.0 Excellent
Pros: We loved our stay here. Dan and David are gracious hosts. Our welcome breakfast was amazing and generous. The location is incredibly quiet but close enough to activities should we want them. We loved the rooftop terrace.
9.6 Excellent
Pros: Casa Gatos felt like home right from the beginning. The hosts, Daniel and David, are phenomenal. Their attention, warmth, and kindness meant a lot to us. The rooms are great, spacious and very well equipped. Roof deck!! Location is amazing, steps away from amazing snorkeling and picture-perfect beach.
Cons: Nothing!
10.0 Excellent
Pros: Casa del Gatos is a rare gem. The location is excellent--within walking distance of the crystal clear waters of Half Moon Bay, world-class snorkeling in the adjacent lagoon and beachfront restaurants to enjoy meals and drinks. The casita was beautiful, clean and comfortable--a real home. Dan & Dave are superb hosts offering both privacy and the feeling that you are truly their guest. If you are looking for a safe, friendly, fun and genuine experience in the Yucatan, North Akumal is a treasure. Places like this blow the resort version of a holiday out of the water.
10.0 Excellent
Pros: It felt like staying with family more than renting a hotel room. David and Dan are so personable, welcoming, helpful, and friendly that it made this trip awesome. Our suite was spacious and beautiful and the neighborhood was quiet and clean. I didn’t want to be in a loud, drunken crowd and this was quiet, private, and lovely. We walked to town every day, rode the colectivo to our destination, and made the most of our trip. I hadn’t heard of Koba until David suggested it and it was our favorite Mayan ruin (and I just want to add that you should always pay extra to get a guide — they add tremendously to the experience). I’d love to stay here an extra week because there’s so much to see and do.
Cons: Nothing
Del Sol Beachfront Hotel And Condos - Akumal - Building
16
8.6 Excellent (323 reviews)
S$ 153+
Overview Reviews
When you stay at Del Sol Beachfront Hotel and Condos in Akumal, you'll be on the beach, just steps from Half Moon Bay and 13 minutes by foot from Yal-ku Lagoon. The front desk is staffed during limited hours. Free self parking is available onsite.
10.0 Excellent
Pros: Just at the beach with great restaurant nearby and plenty of activities with walking distance. Great service from the staff, especially Juan Carlos who helped us alot.
Cons: Nothing
8.8 Excellent
Pros: The place is great cause it’s beachfront. Close to Cancun. Just a bit more then 1 hour driving. We found it perfect for the last days before flying back. The place is cozy, clean and suggests drink and nachos relaxing on the beach!
Cons: The sea is not that great. The reef is far and the one close is devastated by men. The diving is for beginners and not well planned but it doesn’t depend on the hotel. The sand is pretty dirty depending on the wastewater, I guess.
7.5 Good
Pros: Right on the beach with a brilliant view. Fantastic restaurant next door. Lovely staff.
Cons: Quite small but what you’d expect for a basic beach bungalow.
9.6 Excellent
Pros: It was very good place to stay! The sea is right in front of the hotel! The room is good and clean!
10.0 Excellent
Pros: Beach 5 meters from the hotel room. Excellent restaurant about 1 minute walk away (also right on the beach) , very friendly, English-speaking staff ... about 2 minute drive to shopping area
Cons: Nothing.
6.7 Good
Pros: Great location on sea edge but be careful as it’s very difficult to get into the water due to lots of stones. Friendly staff, basic place, no frills not even a hair dryer, but clean.
Cons: Very basic, seen better days.

Best rooms in Akumal

Overview Reviews
Located in Akumal, this beachfront property is next to a golf course and within 3 mi (5 km) of Akumal Beach, Yal-ku Lagoon, and Aktun Chen. Xel-Há Park and Dos Ojos Cenote are also within 9 mi (15 km).
6.0 Good
Pros: Great restaurant staff. Good food and buffet choices. Great beach.
Cons: Reception staff in the lobby were not concerned at all with customer service. I paid for a partial view ocean room and the hotel did not give it to me. As it was night when I arrived and the staff giving my room, confirmed my partial ocean view, I presumed this is what the hotel had given me, so I unpacked all my luggage. The next morning I looked at the view and there was no ocean view. When I flagged to the hotel, they offered me another room, but as the ocean view was so tiny I did not want to waste a morning repacking all my luggage and unpacking it again given that I was only at the hotel for a few days. I asked the hotel if perhaps they could offer me a complimentary massage instead - they told me they would come back to me. After 3 days, nobody bothered to get in touch with me. When I reasked the hotel staff, they flat out said no. I ask them then to change my fee to a room that did not have a ocean view - and they refused to do that as well. In addition, whilst staying at the hotel, a massive piece of wood fell on my arm from a make shift cabin that the hotel had made to hold towels - whilst the staff were on hand to give medical assistance, one staff member was more concerned about making me a sign a piece of paper to say it was not the hotel's fault - which I refused to do!
4.0 Okay
Pros: The best part was the Stuff they all were great . And the drinks in the preferred club bar. The property , Facilities and the beach are nice and clean Nice pool number 1
Cons: Didnt have that many activities neither music maybe 30 minutes a day with aerobics ,it was great because I was with my wife, but the resort is boring...wouldn't come back, the food not worth the money, neither preferred club,not difference but a nice bar not even a lobster in any menu....the ocean view was a palm trees view.
10.0 Excellent
Pros: The staff were all phenomenal. Abraham (waiter by pool) had everyone's drink full and was so friendly! He knew your drink orders after the first day and made awesome drink suggestions. Rene, Halmet, Jonas, Laura, Felix, and Miguel all were amazing on the entertainment team. Playing volleyball and the afternoon games by the pool had to be one of our highlights of the trip. They organized some amazing shows at the entertainment theater at night as well.
Cons: There are a lot of mosquitos in this area. We had to cover ourselves in big spray every night and still would manage to get bitten. The resort would spray a heavy fog every morning and evening to help keep the mosquitos away. The spray was not pleasant and left a lingering fog in the air for 20 minutes or so that we had to breathe.
10.0 Excellent
Pros: We loved the professional, prompt, and joyful staff. They are what make a great and pleasant stay. Everything was always clean and organized. They have staff on location around the spot always keeping everything perfect.
Cons: Didn’t get to stay long enough! We will be back for sure.
9.7 Excellent
Pros: The resort was great for relaxing and unwinding! My wife and I traveled with another couple. Rave reviews all around. Resort is not massive as many resorts in the area are that they require transportation to even get to dinner or go to the beach. Everything was within short walking distance. The beach though public was amazing primarily because of the ability to snorkel with turtles just a few yards off shore. There are also little clumps of reef you can see exotic fish at. You do get groups or snorkel tours but it does not affect the beach or the enjoyment. The resort is very peaceful. Even the activities pool always has soft island music and not any thumping boom boom music. There are 3 total pools and the serene one is like a peaceful oasis of silence. Service was great. Couple of bars right by main pool one being a swim-up. Basic food service also available right at the pool. And 2 restaurants about 50 feet away from main pool. Excellent entertainment team (Felix, Karen, Jonas, Hamlet, Guadalupe and Laura to name a few) with a good amount of activities ranging from water polo, beach volleyball, pool basketball and volleyball, etc. Beach is just a few steps away from main pool. Enjoyed the fact you dont need bracelets or room key exchanges to get towels. You grab or ask for all the towels you need. Simple as that. Drinks were great which included good liquors such as Johnny Walker Black, 1800 Anejo Tequila, Bacardi, Herradura, Flor De Cana, and more. Restaurants were also top notch. There's Japanese, Italian, Mexican, French, Steakhouse and a seafood. Note there is no dinner buffet. Only breakfast and lunch. Kinda missed a dinner buffet for when we got the munchies. But all the restaurant food was for the most part top notch. Steaks, seafood, pasta, etc. all done very well. Desserts were hit or miss though. So we each just ordered 2 of what kind of looked good and you'd at least get one you liked. They are very small too. Evening shows were great too. Resort is close to Xel-Ha and Tulum ruins which we visited. They were great! Playa del Carmen is a $30 taxi ride each way if you want to visit. Would definitely stay here again!
Cons: We agreed to go to the time-share presentation for $100 credit. DONT DO IT!!! Its high pressure and the last salesperson got nasty. Really left a bad taste in our mouth. Not worth the credit nor the supposed 2 free nights at another resort. Wish there was an evening buffet when you just dont feel like doing the dinner restaurant thing or youre tired or not feeling well.
10.0 Excellent
Pros: The territory is great, everything is clean, personnel is very polite and nice, beach is amazing
Cons: No any
9.2 Excellent
Pros: - The quality of the restaurants - The beach (not private) - The staff - The gardens in the resort
Cons: The New Year dinner at the Ball room was not well organised but after dinner the pool party was ok
9.4 Excellent
Pros: The resort layout and grounds was beautiful, the service was impeccable, the spa is wonderful.
Cons: The room could have been cleaner and it was difficult to get in the restaurants for dinner.
10.0 Excellent
Pros: Everything is perfect. Beach, restaurants, personnel is awesome.
Cons: Preferred club type of stay was not as we thought of. Don’t recommend to anyone who don’t need a fancy drinks at the separate members only bar. Other than that it a waste of money.
10.0 Excellent
Pros: Although the food and drink are outstanding, it is the service and people we like best. Everyone greets you with "hola!" and seems genuinely proud to help. This is why we keep coming back.
Cons: I can't honestly say there is anything I would change. We had activities that we could participate in (or not) all day and evening. Entertainment spanned a wide variety of interests, and no boring shows.
10.0 Excellent
Pros: Facilities, service, the beach, the people working there are also very kind.
Cons: The food could be better. It is not really a gourmet experience specially in the French and Italian restaurants.
10.0 Excellent
Cons: People upstairs from us running back and forth. Not much sound deadnig
Villa Morena Ecoliving - Akumal - Bedroom
2
9.7 Excellent (242 reviews)
S$ 145+
Overview Reviews
With a stay at Villa Morena Ecoliving in Akumal, you'll be within a 15-minute drive of Akumal Beach and Riviera Maya Golf Club. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
10.0 Excellent
Pros: Very friendly staff, amazing garden with a stunning pool. This is a quiet place that was perfect to relax for a few days. The rooms are spacious and well furnished.
10.0 Excellent
Pros: Everything was fantastic. It was intimate, clean, great food, very helpful and accommodating. We loved it ALL!
Cons: Wouldn't have changed a thing.
9.0 Excellent
Pros: Very beautiful setting, the small houses are beautiful, comfortable and clean. Although there is no air conditioning, the temperature inside the house was perfect. Excellent restaurant service provided by the Sig.ra Morena. Highly recommended.
9.0 Excellent
Pros: - beautiful location in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline, slide etc...)
Cons: - lots of mosquitoes due to forest setting, I got so many bites but my husband and son less so - they have 3 dogs, 2 of them are very nice but the third one barks at people sometimes - it's possible to stay if you don't have a car but requires either taxi or longish walk to main road
10.0 Excellent
Pros: Amazing hosts. Great location and facilities. Best homecooked Italian food ever. Probably the best resort we could have found in Mexico. Completely different experience than any of the large hotels in and around Cancun.
Cons: It has now spoiled all the other hotels for us. The bar has been set way too high.
10.0 Excellent
Pros: What a gem! Villa Morena is a peaceful oasis in the middle of the jungle. It is far enough off the road to feel like you are off the grid, but still close enough to explore beaches and cenotes nearby. The casitas and property are beautifully designed and immaculately maintained. The hosts are gracious and make you feel at home. The complimentary breakfast is wonderful - a delightful combination of juices, fruits, granola, yogurt, and pastries. It is also possible to make a reservation to have a delicious on-site Italian dinner, which we did and very much enjoyed. Villa Morena is absolutely charming - highly recommend! Thank you Villa Morena for your hospitality!
Cons: You are in the middle of the jungle, so expect mosquitoes and bring insect repellent. We also found mosquito coils to be extremely helpful.
10.0 Excellent
Pros: The place is run by a friendly and hospitable family. We arrived on Christmas Eve and were invited to celebrate with the family and the other guests. They had organized a delicious buffet that we and our children really enjoyed. Furthermore our kids could participate in hitting the piñata, and shared when candies where handed out. Such a warm and friendly welcome! The cabañas are beautifully made and are situated around the swimming pool. The cabañas have comfortable beds and are spacious. They have a private bathroom and toilet and are very clean. The place is really quiet and surrounded by nature. In the central building the delicious breakfast is served, and in the evening you can have a fine Italian (or Mexican) dinner. I can recommend this place to everyone that wants to get away from the crowds in Tulum or Carmen del Playa or the big resorts. We had a few wonderful days to end our trip in Mexico.
Cons: I cannot think of anything I didn't like about this place. It is a marvelous place to relax.
10.0 Excellent
Pros: Little paradise in the woods. Nice relaxed and quiet atmosphere. Owners are wonderful people. Very hospitable and super friendly. Wonderful to wake up to the sound of all different birds in the forest surrounding the property. Breakfast was superb! We had dinner as well. Really enjoyed our stay!
Cons: WiFi was limited in our cabana, but we found it to be very relaxing
10.0 Excellent
Pros: A 5 minute drive or so into the jungle near Akumal, this little collection of rounded ecological bungalows is a true delight. The sense of tranquillity is overwhelming, as is the feeling of being away from the hustle and bustle of the towns and villages in the area (although there is a quiet rumbling from the highway at times). The breakfast in the main reception is wonderful and they also serve dinners there on prior request. Each bungalow has a little theme and the level of service is appropriately high.
Cons: No complaints.
10.0 Excellent
Pros: We loved it here!! The property is amazing: very natural but also refined. The cabanas (we had a standard one) are also awesome: beautiful and no sacrifices regarding comfort (fridge, kitchen, ...). But the best part of staying here: the staff. Vanessa and her mom are amazing. The food was EXCELLENT, both breakfast and dinner.(Make sure you eat dinner at the villa). They helped me to set up the proposal to my now fiancée with a romantic dinner at our own cabana. More romantic, no way. Muchas gracias y espero que volvamos!!
Cons: That we only stayed for 2 nights
Akumal Bay Beach & Wellness Resort - Akumal - Building
3
9.4 Excellent (1,104 reviews)
S$ 500+
Overview Reviews
Nestled on the beach, this Akumal property is within 1 mi (2 km) of Hekab Be Biblioteca and Akumal Beach. Half Moon Bay and Riviera Maya Golf Club are also within 3 mi (5 km).
6.0 Good
Pros: Really wanted to like but...On first day, requested quiet room but was put near large construction site. Was told that it would be quiet because it was holiday week and not construction would occur. Jackhammers started and 7 a.m. and continued until 7:30 at night. Called to ask why they told me that information, and they didn't have an answer but said the hotel was full and I would have to wait the next day. I called the next day and got the same answer. On the THIRD day, I went to the front desk and told them that I was told I could be moved that day. The front desk said no because others were being moved first. The front desk had no record of these phone calls. I felt lied to and manipulated. They also moved be finally to a room where the fan rattled continuously even when turned off. Hard to sleep.
10.0 Excellent
Pros: This all inclusive Wellness retreat is the real deal! Yoga and meditation classes included all day long!!!
Cons: Everyone and everything was fantastic
9.4 Excellent
Pros: The resort is a wonderful size. The staff are fabulous. The food is flavourful. The location is superb. The jacuzzi tub on the patio is a great idea. Every room faces a beautiful ocean view. The snorkelling and swimming were beyond our expectations. Who knew sushi on the pool deck would be such a great idea? Very firm but soft mattresses.
Cons: We were not warned that construction was ongoing and we could not sleep later than 7:00 due to the noise. The room patio only has one chair and we asked for two but none was forthcoming. We were locked out of our room due to a malfunctioning electronic lock and it took well over one hour to have the boss return to the hotel and open our door. Smoking is allowed on room patios and as non smokers we did NOT enjoy our neighbours nasty habit. Double beds instead of queen size made it difficult for my 6'3" hubby to get comfortable - they should find some way to put the two beds together.
7.1 Good
Pros: Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future.
Cons: Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
8.5 Excellent
Pros: Traveled in June for 8 nights. Wonderful staff, very friendly. Only had a little bit of trouble finding space at the beach or by the pools - but we did hear the hotel was at capacity. No problems with our room, which was on the bottom floor of building 2, but heard about flooding in other rooms during the storm that hit. It was worth it not to have any room issues, but our room was super close to the snack bar and main pool, so not a great view. Was nice to walk easily out of our patio door and to the pool or bar though. Loved the yoga instructor for vinyasa yoga - wish I remembered his name - he was a really terrific instructor and the location/view was out of this world. For an hour a day you could rent free snorkeling gear from the hotel, but I recommend bringing your own so you can be out in the water with the sea turtles for hours. Lots of tour groups, so the best time to go is early in the morning, but we went out many afternoon and still saw plenty of turtles, rays, and fish, without being crowded. The food at the a la carte restaurants was great - our favorites were the Mexican and the Gourmet (just skip the chicken at the gourmet). Restaurants were all small though, so we heard there were frequently long waits to eat dinner at any of them (though we usually went at the beginning of service ~ 6 or 630pm and were seated immediately). The made to order eggs for breakfast and pasta for lunch and dinner at the buffet were excellent. The sushi bar was so so and very slow service. I think I got very sick from eating a mushroom at the Japanese/Peruvian restaurant (it was just about the only thing I ate that my boyfriend did not eat that day). The room service was included with all-inclusive 24/7 and usually very good (though it varied from day to day with regards to quality, quantity, and even ingredients for the same menu item).
10.0 Excellent
Pros: We loved the snorkeling, saw lots of fish and turtles everyday. Although sparce, the rooms were very comfortable, the jacuzzi is a nice idea but we never used it. The staff were extremely friendly and helpful.
Cons: Overall the food was OK, some we liked some we didn't. We ate most of the time at the buffet because of the variety. We did not like the sushi restaurant of the asian fusion. The brazilian restaurant was pretty good once we learned to ask for rare and medium rare pieces, otherwise the meat was so overcooked it was like leather. Our biggest disappointment was the lack of Mexican food, there was chips and guacamole but would have liked more variety of local foods.
Grand Palladium White Sand Resort & Spa - Akumal - Bedroom
4
9.3 Excellent (1,874 reviews)
S$ 427+
Overview Reviews
Taking its name from the stunning stretch of beach it overlooks, Grand Palladium White Sand Resort & Spa features beautiful traditional architecture that blends seamlessly with the elegant modern finishings, high ceilings, and marble floors. The hotel is conveniently located between Tulum and Playa del Carmen, surrounded by a natural ecosystem complete with local animal life and indigenous gardens. Guests at Grand Palladium White Sand Resort & Spa can enjoy their stay with Infinite Indulgence®, where everything is included. Take full advantage of a wide selection of dining experiences, pools and exciting entertainment shared with the other two hotels, Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa.
3.3 Mediocre
Pros: Food was ok but still need to improve the quality of the ingredients
Cons: The staff was mostly unfriendly and left unsolved matters for a while. Their responses very discomforting. After a few attempts we started getting our concerns resolved.
7.5 Good
Cons: Travel Club hard selling (time sharing).
9.2 Excellent
Pros: Food was consistently good, including the buffets. Never felt crowded, always a trolley to help get around, staff always eager and helpful
Cons: Petty complaint, but there is No elevator to rooms. And the beach can be rockey when entering the water.
10.0 Excellent
Pros: -The service was great, the staff were always there to help. -Te food selection was very good, there is always a restaurant open. -The beds were very comfortable and the room was very big. -The resort itself was beautiful and surrounded by nature.
Cons: nothing really, we had an amazing time!