|Distance to city centre||10.1 km|
|Distance to airport||11.8 km|
|americana||in 7 reviews|
|balcony was shared with another room||in 61 reviews|
|beach and pool||in 45 reviews|
|biggest deal||in 3 reviews|
|close to the beach||in 41 reviews|
|condesa||in 7 reviews|
|dollars for pesos||in 3 reviews|
|fiesta||in 7 reviews|
|food is good||in 107 reviews|
|fresh handmade||in 4 reviews|
|friendly staff||in 124 reviews|
|inclusive resorts||in 11 reviews|
|italian restaurant||in 23 reviews|
|ocean view||in 26 reviews|
|room service||in 49 reviews|
|room with ocean||in 74 reviews|
|water slide||in 14 reviews|
The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Can get much better than this
Nice pool and bars. Comfort rooms. Close to the beach.
Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Food was awesome
Time share salesman are annoying
We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Great service, best I've ever had
I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Food was great as well as location. Great services throughout hotel.
The beds were not very comfortable
By beach, free drinks
Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
Based on 5,833 reviews
Policies vary by room type and provider.
|Playa Del Carmen||60.2 km|