Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time.
Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning.
On top of that the staff was unfriendly. Will avoid that company in future.
23 Sep 2016
Pros: They gave me much better car, did not want extra money. Customer service is very polite and professional. Thanks
5 Sep 2016
Pros: Rental specified a car from their "special" class and paying for, and i ended up with their cheapest car class despite the 100 buck difference between their cheapest A class and "Special". On-site the staff told me that their special division entailed a class A car, which is very misleading! So despite being a long term Gold Reward member i was not even given the courtesy to speak to their manager to sort this one out. Going back to Avis
6 Sep 2016
Cons: The car was supposed to be a convertible but it only had a sunroof.
Pros: Super easy to get to/from the airport from the car rental. Friendly guy who spoke great English behind the desk. The car was clean and new, no issues. They even let us take it back after we had dropped it off because we forgot to get gas.