They didn't have a car for me that I prepaid for and I've not been able to get a refund.
I liked the excellent customer service including the overall experience with the vehicle provided.
We waited over 3 hours for our car rental because the facility (and at least 3 other facilities surrounding it) did not have cars for at least 15-20 people who were ahead of us. Because of this significant delay, we missed a wedding ceremony and cannot get this experience back. Management and their computer system need a revamp to ensure there are enough cars for the reservations made because having 15-20 different groups wait more than even just 30 minutes for their car agreement is extremely poor business and unprofessional. The staff themselves were nice and it's not their fault. The facility was clean with a working bathroom.
The car broke down 45 minutes out of the city on an entry ramp to a freeway. The police towed the car after working with Hertz emergency service. They had no other cars and the 55th Street location would not answer the phone the entire weekend. It cost me several hundred dollars in Ubers and ruined my weekend. I had to go into the office in person and called the phone while he sat there and didn’t answer it. I’ve never had such base service in my life. I’ve requested reimbursement but they have not yet responded.
Online check in was not working so had to wait in line. Computers crashed resulting in 90 minute delay. Will never rent a car from Hertz again.
Awful experience. I chose 'manager's choice' in my booking, as I'm normally not fussy about what car I drive and I like the experience of trying makes and models I haven't driven before. Unfortunately this time 'manager's choice' was an electric vehicle, a Chevy Bolt. I should have refused to take it. It was completely unsuitable for my needs. Unfortunately I went ahead. I was handed the key and given no advice about how to charge it or how to find charging stations. It turns out many charging stations require a particular app. Most charging stations are not found at gas stations. Also, charging the vehicle fully takes many hours, not the couple of minutes regular non-EV cars take to fill up. If an EV is your lifestyle choice you can plan your schedule, figure out the apps, figure out the charging network, and plan your route around that choice. As a novice to EV's and as a person taking a 24 hour rental, an EV was a completely unsuitable vehicle. I ended up with a massive additional charge from Hertz ($127 in addition to the $140 rental fee), as I had to return the car with a drained battery (I couldn't fit the 5 hour charge time into my schedule). The stress and delays caused by all of this was unreal. What should have been a 4-6 hour drive turned into a 19 hour nightmare. I entirely regret taking this rental.
