Cons: Their office was closed before 6 PM when I got there 10 minutes earlier.
5 Sep 2016
Worst car rent experience EVER!!!
Cons: I made my reservation online for a 12noon pickup and arrived 10 minutes late due to weather conditions related to Hurricane Hermine. The front door was locked and a note said the attendant was cleaning/refueling a car and would return soon. Another customer was standing outside the front door and stated she had already been waiting 5 minutes. I went around to the back door and knocked. The Hertz employee came to the door and stated he closed at noon on Saturdays. He refused to help either myself or the other customer, who was returning a car.
IF THEY CLOSE AND LOCK THE DOOR EXACTLY AT 12NOON ON SATURDAYS, THEN WHY DID THEY GIVE ME A 12NOON RESERVATION???? Doesn't it make sense to make the last reservation at 11:30am???
Bottom line is the Hertz employee was rude and 100% unsympathetic to 2 customers during inclement weather. I will NEVER use Hertz again. There are too many other car rental agencies that offer much better service.
21 Oct 2016
vehicle was wonderful needed wiper blades and bigg
Pros: staff excellent and courteous, vehicle clean and handled well except for mountains
Cons: needed bigger engine for mountains-also needed wiper blades but all else great!
Pros: Everything was nice and turned out to be 100 percent correct . Only complaint which is minor is I put to drop car at a different time then what enterprise had on receipt so we did get charged 1 extra day . Again no big deal I would still recommend you .
Cons: The 1 extra day charge
22 Feb 2017
Pros: I was offered a suburban to hold 8 instead of a van! Theh ease of switching vehicle size without a penalty
Cons: that the suburban wasn't available to me earlier as an option when changing vehicle size on the phone