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The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

S$ 120+

Overall guest ratings

8.2/10 Excellent
based on 927 reviews

Review highlights

  • 9.7
  • 9.2
  • 8.0
  • 5.0

Nearby

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    About

    With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This boutique hotel is within close proximity of Kingston Mines and Apollo Theater Chicago.

    Rooms

    Make yourself at home in one of the 55 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.

    Dining

    A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 927 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      10.0 "Housekeeping was great, according to 100%."
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      7.3 "73% thought parking was inexpensive."
      10.0 "Easily accessible by car, said 100%."
      8.8 "88% thought it was easy to get to the train station."
    • 8.0 "Very good internet connection."
      10.0 "100% thought it was a great value."
    • 7.1 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.6 "Rooms are ok."
      5.6 "For only 56%, the tv was ok."
    • 5.0 "Vibe was decent."
      2.2 "78% criticized the unstylish hotel."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.6 "94% thought the facilities needed updating."
      3.3 "67% complained about the elevator."
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    Overall rating

    8.3 Excellent
    based on 426 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.8 "Internet works."
    • 7.0 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.6 "Average comfort."
    • 5.4 "Rooms are ok."
    • 5.2 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
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    Overall rating

    8.4 Excellent
    based on 380 reviews
    • 9.8 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
    • 5.4 "Vibe was decent."
    • 4.4 "Bad amenities."
      4.2 "58% thought the building wasn't nice."

    Overall rating

    7.6 Good
    based on 37 reviews
    • 9.8 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.4 "Terrific location."
    • 5.7 "Average comfort."
    • 5.4 "Rooms are ok."

    Overall rating

    8.0 Good
    based on 83 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 6.9 "Breakfast is mediocre."
    • 5.9 "Average comfort."
    • 5.5 "Rooms are ok."
    • 5.4 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    data provided by TrustYou

    Recent reviews

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