Hilton Garden Inn Waikiki Beach

Let's say, the attitude of the staff is always nice.

I am not sure whether I should complain... But my story is like this: 1) I booked a non-refundable room in booking.com for a visa application by a misoperation because I should have booked a refundable room... 2) I called the hotel asking for cancellation or changing my room to a refundable one. The staff had fair manners but told me I should ask booking.com to contact them. Calling...Transferring...Calling... 3) After contacting booking.com, one colleague there contacted the hotel and got the answer that "they are within the right to not refund me". Calling...Transferring...Calling... 4) Calling the hotel and explaining my situation that my visa application was under a check and it was very likely for me not to come, asking for refunding me, still, I got the answer with good manners "we are within the right not to refund". Calling...Transferring...Calling... 5) Finally, my trip was two days shorter than my original reservation... So that I paid 500 USD for two nights when I was not even in Hawaii... To sum up, my story started with my misoperation, so I fully understand why they insisted "we are within the right". But still, I was thinking such an insist may not always stand for the other hotels or other places... I don't know whether I required too much or they could behave better... Last but not least, the staff was in a good manner, although the last sentence was always "we are within the right... you will not be refunded... "

We had a spacious room, the view was reasonable, housekeeping was excellent

No mention was made of the fact that I had my 30th birthday while we were there. The hotel was aware of this. That would have been a special touch. Checkin staff didnt have much warmth to them.

The King Size room was bigger than I expected.

Thin walls and if you're on the city side of the hotel, you can hear whats going on in the streets below all the time.