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Pros: Excellent customer service

Cons: 15-20min delay to board

Pros: Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!

Cons: As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring.

Cons: My luggage was damaged in both directions.

Cons: It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses.

Pros: Head rest not comfortable. Short distance okay not long one.

Cons: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.

Pros: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Pros: Singapore to Hanoi flight.

Cons: Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi.

Pros: Nice aircraft, on time departure and arrival

Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom

Cons: Food could be better.

Pros: The seat was comfortable

Cons: The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate

Pros: Nothing

Cons: Rude flight attendant. Disgusting!

Cons: Staff is great!

Pros: Boarding was quick.

Cons: 1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built.

Pros: Seat very comfortable

Cons: Need better food quality and choices.

Pros: The crew are very helpful. Services are very good.

Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .

Cons: Not being able to select a.seat prior to the trip.

Pros: empty flight, foods tasted good.

Cons: The seat was uncomfortable. Entertainment choices were limited.

Pros: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Cons: They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic.

Pros: Good

Cons: Good

Pros: Plenty of legroom in economy.

Cons: Vegan food option unimaginative. Tomatoes used in every dish!

Cons: Seat was uncomfortable and fake leather. Staff were surly.

Pros: Amazing crew!

Cons: Boarding, crowded, mob science no room and unorganized

Pros: Crew, service, comfort, food extra superb,

Cons: Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated..

Pros: Food is better than most economy boarding and friendly cabin crew service.

Cons: The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though.

Pros: Nothing

Cons: Customer service

Pros: I liked the snacks serviced

Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.

Cons: Type of food I chose on the website was not ordered with the airlines.

Cons: Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person.

Pros: The crew was great.

Cons: The seats could gave been more comfortable.

Pros: Crew was great again.

Cons: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.

Pros: Boarding was quick.

Cons: 1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built.

Cons: Food

Pros: Can't beat that. Bigger seat, better leg room, comfortable seats.

Cons: None.

Pros: The crew was nice.

Cons: Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible.

Pros: Poor service in business class Low quality food Asked for dessert didn’t get it

Cons: Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route

Pros: was good service and food was nice

Pros: Short leg room

Cons: Better snack and more leg room

Pros: Great crew

Cons: Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!

Pros: Crew was very nice

Cons: Waited an hour and a half waiting for the plane to go to the gate

Pros: Crew, service, comfort, food extra superb,

Cons: Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated..

Cons: The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern

Cons: Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying

Pros: The combination of service, quality of the flight and the outstanding price were really a hit.

Cons: All in all, we were very happy.

Cons: They couldn’t find my reservation. I almost missed my flight.

Cons: Too much unreasonable charges!!!!!

Cons: Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available.

Cons: China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance.

Pros: Excellent customer service with every question

Cons: One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off.

Cons: For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns.

Pros: Nothing

Cons: Seems like airchina have no experience in aviation business

Pros: No

Cons: No

Pros: Smooth ride. Slept most of the way

Cons: No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates

Pros: On time. Good service

Cons: More leg room

Pros: Leg room was small.

Pros: Always great service on pal flights

Pros: The flight was faster than going to Philippines and movies is convenient

Cons: when you ask for extra food coz youre hungry but crew tells you wait