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Value for money
Distance to city centre
|Kuala Lumpur Intl|
Distance to airport
|"Great friendly helpful staff"||(in 208 reviews)|
|"great location nice helpful staff."||(in 233 reviews)|
|"Excellent buffet breakfast and dinner."||(in 157 reviews)|
|"Our 2 bedroom apartment smelt of smoke"||(in 6 reviews)|
|"Room service was terribly slow."||(in 27 reviews)|
|"View to in front is uncleanliness"||(in 14 reviews)|
Time of year
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Nice hotel, front-desk staff not so great
The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.
The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.
location and looks
The lobby and rooms were lovely. The F&B was great also.
The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.
Nice hotel with horrible front desk staff
Overall nice clean hotel with big room and adequate facilities
The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
I found the location excellent & the facilities were great including the in-room dining. Staff were very helpful & courteous.
Located in Kuala Lumpur's vibrant shopping, entertainment and central business district is The Pullman Kuala Lumpur City Centre Hotel & Residences. Boasting two distinctive towers that house 450 rooms and suites as well as 157 residences featuring sweeping views of KL's glittering skyline. Highlighting a new concept lobby, Deluxe rooms and suites, Club Lounge, Sedap restaurant and specialty Red Chinese restaurant and conference venues, as well as complimentary shuttle bus services within KLCC.
based on 2,852 reviews
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Reviews about Pullman Kuala Lumpur City Centre - Hotel & Residences
Most popular landmarks
- Aquaria KLCC 0.4 km
- Jalan Alor 0.8 km
- Petronas Towers 0.9 km
- Berjaya Times Square 1 km
- Kuala Lumpur Tower 1.2 km
- Petaling Street 2 km