Overview

Petit Palace Alcalá
Top Family Hotel

Vírgen de Los Peligros 2 (Esquina Alcala 23), 28013 Madrid, Madrid, Spain
+34 915 321 901

S$ 156+

Overall guest ratings

8.4/10 Excellent
based on 3,341 reviews

Review highlights

  • 9.7
  • 9.2
  • 5.6
  • 5.5

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    The Petit Palace Alcalá Madrid Hotel is a hotel in the centre of Madrid. It is located in Madrid's first skyscraper, the famous building La Unión y el Fénix, situated only steps away from the Puerta del Sol.

    Modern and comfortable, the Petit Palace Alcalá Madrid is ideal for romantic getaways or for a trip with friends: free wifi, laptop in the room, daily newspapers, buffet breakfast...

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    Petit Palace Alcalá

    AMENITIES

    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Storage available
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    based on 3,341 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 8.3 "Very nice wellness & sports facilities."
      8.0 "top-notch fitness area, thought 80%."
    • 7.0 "Good cleanliness."
      7.2 "72% said rooms were clean."
    • 5.6 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.7 "Only 67% thought the shower was ok."
      5.6 "For only 56%, the tv was ok."
    • 5.5 "Internet is average."
    • 5.2 "Average comfort."
      5.1 "For only 51%, the noise level was all right."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      3.1 "For 69%, the lobby entrance was sub-standard."
      2.4 "76% thought the facilities needed updating."
    • 3.6 "Bar is not good."
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    Overall rating

    8.2 Excellent
    based on 1,637 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.2 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 6.6 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 5.0 "Vibe was decent."
    • 5.0 "Internet is average."
      4.4 "56% said the wifi quality was bad."
    • 4.8 "Rooms are not good."
      3.2 "68% said rooms were small."
      2.1 "79% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      2.9 "Air conditioning was criticized by 71%."
    • 4.6 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      3.2 "For 68%, the lobby entrance was sub-standard."
      0.8 "92% complained about the elevator."
    • 4.3 "Not very comfortable."
      3.2 "68% said rooms were small."
      5.0 "For only 50%, the noise level was all right."
      2.9 "Air conditioning was criticized by 71%."
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    Overall rating

    8.4 Excellent
    based on 1,269 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.4 "Breakfast is good."
    • 6.7 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 5.5 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.9 "Only 69% said rooms were clean enough."
      6.5 "Only 65% thought the shower was ok."
    • 5.3 "Internet is average."
    • 5.1 "Average comfort."
    • 4.6 "Vibe wasn't good."
      4.6 "54% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
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    Overall rating

    8.6 Excellent
    based on 33 reviews
    • 9.7 "Terrific location."
    • 9.4 "World class service."

    Overall rating

    7.9 Good
    based on 400 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.3 "World class service."
      10.0 "100% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 8.8 "Breakfast is good."
    • 7.1 "Good cleanliness."
      7.4 "74% said rooms were clean."
    • 5.3 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      5.4 "Only 54% said the rooms were modern."
      5.5 "For only 55%, the tv was ok."
    • 4.8 "Not very comfortable."
      3.9 "61% said rooms were small."
    • 4.6 "Vibe wasn't good."
      4.3 "57% criticized the unstylish hotel."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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