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3 locations in Society Hill
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Reviews
2.0 Poor
May 2022
5.6 Fair
Aug 2019
Pros:
Drop off - including adjustment - was easy.Cons:
Car smelled like cigarette smoke. Gross.2.0 Poor
Jul 2019
Pros:
.....Cons:
.....5.6 Fair
Apr 2019
Pros:
Pickup was seamless.Cons:
A car accident caused me to get stuck in traffic that caused me to be an hour late, and they charged me for a whole extra day.2.4 Poor
Dec 2018
Pros:
Not a whole lotCons:
Questionable Brown (coffee?) stain all over the ceiling of the car. Cdr smelled like cigarettes. EZ-pass stopped working halfway through the trip. Most expensive rental I’ve ever had, and it was the most disgusting so far. And I’ve beeb renting for awhile.10.0 Wonderful
Aug 2018
Pros:
Great car for the money4 locations in Society Hill
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4.0 Mediocre
Jun 2021
Pros:
The car was like new, no issues.Cons:
Why was I allowed to book a drop-off location that was closed on Memorial Day? The person at the Avis counter made ME call Avis to find a solution. The car also didn't have a full tank of gas.10.0 Wonderful
Feb 2021
Cons:
Car had a bit of an odor that wasn’t initially evident, just had it for a day and they were receptive to my comment upon return.4.8 Mediocre
Sep 2020
Pros:
Staff was friendly. However, did not make clear that there was no key drop box for late night drop off. This location is in a hotel. Hard to imagine why this would be the case. Very inconvenient return.Cons:
Better clarification on return. Was offered location 20 miles away for late night key return.7.2 Good
Aug 2020
Pros:
The pickup spot was changed to a spot much further away from the one I had booked. And that site closed 2 hours earlier than my rental ended, requiring me to make another trip back this morning to drop off the keys.Cons:
See above6.8 Okay
Apr 2019
Cons:
The store opens at 7 and my reservation was for 7 but no one showed up to even open the store until 7:05. They didn't go over the mileage or check for any damages before I left so the before miles were documented incorrectly. They don’t give you any instructions on what to do upon return.2.0 Poor
Mar 2018
Cons:
I was asked to return the vehicle with 3/4 of a tank and did so but was still charged 40 dollars for the missing fuel. Nobody was available to help2 locations in Society Hill
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Reviews
2.0 Poor
Sep 2020
Pros:
They washed itCons:
They only had a pickup truck available7.6 Good
Sep 2020
Cons:
Drop off at Airport $75.00 up charge is excessive. Originally I was quoted $50.004.8 Mediocre
Jan 2020
Pros:
downtown location for p[ickupCons:
car not ready, not clean, gas tank not full, confusion about additional charges for drop off8.4 Very Good
Jul 2019
Cons:
The insurance booking online was a bit misleading as we purchased online insurance and then purchased insurance at enterprise as we thought we had purchased this already.2.0 Poor
Aug 2018
Cons:
The car I booked through enterprise was 'reserved' at 6PM. I arrived there at 5:59 PM. Enterprise had already locked their gate. Apparently the location closes at 6PM. Kayak and Enterprise should NOT allow cars to be booked at the time the business closes. I was left scrambling to find a car because of this. I will further be upset if I am charged as this was not my fault.6.0 Okay
Mar 2017
Pros:
The staf was very kind and helpful. they were exceptionally trying to provide a professional service.Cons:
1- i have reserved a car for a certain price through the web. but on pickup i realized it is not including any type of basic insurance. ended up doubling the rent price i intended to pay. this has made the whole deal very expensive and worthwhile. 2- the car was not as clean.One location in Society Hill
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8.8 Very Good
May 2019
Pros:
Pickup was a little bit of a wait but it was Center City on a Friday afternoon, so it was understandable.Cons:
Upon return I was hassled by a member of the hotel valet staff when dropping off the vehicle; the valet staff thought it would be funny to insist that I was in the wrong place and there was no Hertz at this location. I was frustrated by this experience and informed the attendant at the counter.2.0 Poor
Jun 2018
Cons:
When I rented this car I didn't realize the pick up location was off site from Philadelphia International. I immediately canceled the reservation.Though the rental fee has not been charged to my credit card, a pending fee has lingered for 13 days. It needs to come off immediately.5.6 Fair
Apr 2018
Cons:
Smelled like smoke5.2 Fair
Oct 2016
Cons:
Being from California, I was completely unfamiliar with central Philadelphia so when the drop off address is WRONG and also doesn't specify that it's not a Hertz, but instead a Marriott valet, that can cause quite the stress before a flight. Needless to say, I got lost. At drop off I was rushed and left my pillow in the back seat unknowingly- you would think the man who took the car would say something to me, but he didn't..oh well.