6.0 Good22 Aug 2022
The vehicle we rented did not have operational windshield wipers and we did not find out until we were in a downpour on our trip. This was very inconvenient and disheartening and took time away from our travels. We also lost all of the air conditioning in our vehicle. We had to drive with open windows and we were very uncomfortable. We tried to exchange the rental and were told there were no other vehicles available. This forced us to change some of our plans and minimize our trip. The temperature guage in the truck was also fluctuating and we were afraid we would break down along our ride. The pickup and drop-off were seamless and both were helpful.
2.0 Mediocre18 Jul 2022
When picking up the rental we wanted to use a specific credit card, we had issues using that card, we were told we could use it when dropping off vehicle and we couldn't use credit card, when receiving rental no walk thru was done, when checking before our trip the vehicle had an odor and found out was dog urine in the rear of the vehicle. Only received $100 discount for the inconvenience over the phone. The front desk was rude and did we did not receive the customer service that we deserve while explaining the situation.
10.0 Excellent28 Jun 2022
Thank you for having a van, for being open later than other rental car places, for being open later on Sunday, for being efficient with check in. We are so appreciative that we were able to drive safely home when our flight out of Philly was cancelled.
4.0 Okay24 Apr 2022
They didn’t check the vehicle and it had multiple damages. The windshield wipers were bad. The individual was not friendly at all in Trenton. The tires were not to the proper psi pressure. To make things worse the tire pressure sensors are not correct. The vehicle showed the driver side front tire was low. It was actually the driver side rear tire. Drop off was simple, but I haven’t received my receipt. I have photos of the vehicle from Trenton in case they try to blame me for any damages.
7.9 Good18 Jul 2021
The Trenton location originally put us in a very smelly smoky car we had to complain to get a new car which they gladly gave us. However they did then rent the car immediately to another family.
4.0 Okay12 Apr 2021
vehicle smelled like blunts, not sure if the workers smoke in there or if nobody checked it after whoever used it last.
4.0 Okay20 Sep 2020
On pickup the service clerk spent 20 minutes talking to another customer in Russian helping them buy a car dealer and talking shop while I waited in line. He assumed I wouldn't know what's going on, little did he know I speak perfect Russian. With all that going on the computer showed the vehicle with a full tank, when I was at empty. We had to work it all out upon return on the vehicle in a different state. I did forget my EZ pass in the car and once I realized what happened I contacted Budget to request tag to be returned. Both the drop off site and customer service claim they don't have the tag, yet I see Florida toll charges on it. Obviously forgetting the tag in the car is my fault, but how anyone claim the car is disinfected and cleaned if the tag attached to the window is missed?????
2.0 Mediocre25 Nov 2019
I never ordered a car for pickup in Trenton. I ordered one for pickup in Philly. I canceled this order by phone and placed a new order directly through Budget's website for pickup in Philly. Somehow this reservation in Trenton wasn't actually canceled because someone then called that morning asking where I was to pickup the car.
3.6 Mediocre30 Sep 2019
Drop off was super inefficient.More than one staff member
9.6 Excellent9 Dec 2018
Great experienceFriendly staff, helpful, quick service.Bathroom was a bit dirty and the location is tough to find, not well lit, and could use more signage.