Cons: Returned 40 mins after pick up time and was charged (no grace period)
Pick up was at 7:30 am, but staff was just arriving and not ready to rent at that time as indicated
23 May 2017
Pros: Nice vehicle
Cons: Did not realize that this was not at the airport. The took my reservation but charged me about $30 extr for this location. I could have gotten the vehicle at a better price with another provider.
3 Oct 2017
Not given what I booked
Cons: I booked a mid size car. When I got there the lady over there said she doesnt have a mid size car and suggested I take a compact and is not willing to give any refund. After I said I dont want a compact she reduced the price by $6 and gave me a compact. It took me about half an hour to pick up the car.
22 Oct 2017
They rented our car out from under us
Pros: A few of the people working here are very nice and it’s sad that they are associated with such a terrible rental car company.
Cons: Hertz rented our car out from under us when we were more than 15 minutes late to pick up our reservation. Hertz then charged us 30% more to move us to a bigger car. The pickup and drop off process took almost 45 minutes each time because they are understaffed and both the day we picked up the car and the day we dropped it off a manager wasn’t even on property.
22 Oct 2017
Pros: Customer service was really good. Antwone was especially helpful.
He called a taxi for me, and when the taxi failed to arrive, and it looked like I might miss my flight, he gave me a ride to the airport. I was very impressed and grateful!
Cons: The location was difficult to find when it came to returning the car. I looked for a number on my rental paperwork and couldn't find one.
That would be helpful to include...
12 Sep 2017
Low Pressure Deal
Pros: $17 a day for a decent economy car
Low pressure to sell extras
The branch I use has the best deals in Memphis
Cons: The car needed to be gassed up
29 Nov 2015
Cons: Terribly slow service and long line at pickup. Poor signage and instructions at drop off (dropped off on holiday). I was told that a receipt for fuel purchase was necessary for drop off, but since I bought fuel at a pay-at-pump station that was closed on the holiday, I did not get a receipt for fuel purchase. I hope I do not get charged for fuel. Will no longer rent from Hertz.
5 Jan 2016
I am looking forward to doing business with you gu
Pros: The awesome deal I got with Kayak .
Cons: That I didn't do this sooner you guys are awesome
9 Jul 2016
Pros: Quick service & friendly
22 Jul 2016
Car was dirty
Cons: Stained seats and sticky stuff on steering column.
Pros: Went out of their way to get a car that would fit a wheel chair for me!!!! The whole staff are great!!!!!
5 Mar 2017
Cons: I will never call enterprise again , booked my rental two weeks ahead of time. when it was time to get my car they did not have one available.
22 Mar 2017
Cons: They added extra charges that I wasn't told about when booking it or when I picked it up. Then they refused to give me a straight answer as to why, never again.
10 Apr 2017
Pros: We realized we had hardly any gas. We saw an Enterprise in town and pulled in. We told them what had happened and Ray (Memphis) took us down to a gas station and filled up our car. Yeah Ray!!!!
Car was good (Chevy).
All nice people.
Cons: Had the wrong pickup point (in town instead of airport) so they tried to give us a van instead of small car. Ended up giving us a small car with hardly any gas, which we didn't notice until we were already in town. (see likes)
Didn't show us charges until we were picking up the car, and it didn't include AAA discount. Said we'd have to cancel and rebook to get it and we might not get the same price.
12 May 2017
Pros: The friendly staff and car upgrade.
18 Oct 2017
Cons: THE EMPLOYEES, THE LACK OF CONCERN, THE POLICY, ALL THE RED TAPE, MY INABILITY TO BE ABLE TO RENT A CAR
11 Sep 2016
Car wasn't ready, didn't get what we reserved
Pros: Location was convenient and a nice office. The staff were very polite, however they were not immediately helpful when our car was not ready.
Cons: The car we reserved was not available due to the fact that it was Labor Day weekend and the volume of rentals. The Enterprise staff assured us that 1 or 2 people who were returning a compact car at the same time of our rental would be arriving, but those renters didn't arrive on time so we were waiting around until Enterprise made a judgment call to give us an upgrade to an SUV. This seems like a solid solution but the SUV smelled terrible of smoke so we immediately had to take it to CVS for Febreeze and leave the windows open for a day or two to try and clean the car.
12 Nov 2016
Cons: I was not aware I needed my insurance card. It was not required at other car rentals. It took time to contact my insurance company to get the information. The biggest issue was the car was not cleaned. There were food crumbs all over the dash and console, windows dirty, etc. THE SMOKE SMELL WAS TERRIBLE.When I brought it back 5 days later it still stank.
10 Apr 2017
It would have been good ...
Pros: the vehicle was nice and comfortable. The people wasn't too friendly
Cons: Okay, my insurance rented me a vehicle there because mine was totaled. I wind up paying for the last week with my debit card. I turned the vehicle in on time with no problems or issues. I go back to rent again a day later and Enterprise ran me thru so problem because I didn't have a bill to show them. They would not let me rent again. I think that was rather petty and I think racism had a part to play in this too. My bank account was still good and I was using the bank issued debit card so why run me thru all of the red-tape ...
16 Nov 2016
cost not clearly stated
Cons: you price said $150 and I was charged almost double. The car's key did not work and they wanted to charge me to change cars, The windows were filthy. Won't be using Kayak
Pros: Every thing was amazing except the price I felt it was a bit pricey.
Cons: Just the price
12 Oct 2015
Quick, easy and on my way
Pros: Quick, good value and no delays. Staff behind counter didn't hold me up trying to sell me on everything from insurance coverage to upgrades to gas plans. I told them up front what I wanted and nothing more and she processed me without making me go through the Q&A. Return of vehicle was a non-event as well. Thanks!
Cons: nothing comes to mind.
28 Nov 2015
Pros: good and friendly
30 Nov 2015
Pros: Pick your own car
Cons: Late charge by the hour rather than by 15 min increments
1 Jan 2016
Pros: The car was clean and the drop off was pretty simple.
Cons: Pickup was a hassle and took much longer than it should have. After flying all day, we just wanted to quickly get our car and get to our family, but the pickup agent made sure none of that was easy. The guy was trying to nickel and dime us with every feature and upgrade, and when he gave us prices he never mentioned that any of the prices he was giving us were per day. He'd say stuff like "it's only $4.99 for tire coverage." I just felt like he was being purposefully vague to mislead us. He also wouldn't let my fiancé pay with her card without us adding her as a driver since the car was under my name. All in all my experience with the pickup ruined my overall experience. I won't rent from Alamo again.
15 Feb 2016
Cons: The staff were very rude and unhelpful at the Memphis airport. They said we could not pay except with a major bank card which I had. However, they would not accept it because they said they could not run a debit as a credit card. Luckily, I had another credit card on me, but then they insisted on breaking the rental down into two separate transactions as we were renting Saturday-Monday but returning the car in New Orleans. They said we could return on Monday and renew the rental for one day, returning to New Orleans Alamo by 7PM Monday night. However, when we returned on Monday, they refused to do so as we were considered a "walk-up" despite having a rental already. The staff made us leave, get on the internet, and make an additional reservation before they would fulfill our order. We also had to change cars for no apparent reason. Nothing was explained to us and the staff members were rude and unhelpful overall.
29 Apr 2016
Be more detailed
Pros: Nothing but the staff was very helpful and friendly
Cons: You didn't include that we would need a credit card!!
8 May 2016
Cons: That there was no one at the check in counter when I got there. I waited for 15 minutes before I saw anyone behind the counter.
15 Jun 2016
Great Customer Service
Pros: I really enjoyed my experience with Alamo. We had a small hiccup in the beginning but it was quickly fixed. Overall it was a very pleasant experience!
7 Jul 2016
No Cars Available During Pickup - Long Wait
Pros: Very nice clean, comfortable car. Price was reasonable.
Cons: Long line for car pickup, only one agent working. Received key and was told to go outside to pick up the car, there were no cars outside. Waited almost an hour for a car. Both of these delayed our trip considerably.
Cons: The bumper was messed up, the car wasn't clean when I got to it, and it didn't have cruise control!
27 Oct 2015
2nd time getting dropped off at airport to pickup
Pros: I will not use Payless again
Cons: Payless is the only carrier at airport with NO SIGNS DIRECTING WHERE TO FIND THEIR COUNTER. Other custimers Arrington from flights and being told NO CARS.
13 Nov 2015
No one there.
Cons: Never got my car - no one at the desk after a certain time I guess. Went with National instead - very satisfied.
29 Nov 2015
Cons: Took over an hour to receive the car seat. Car ended up having a bent axel because rear tire had extreme uneven wear. Customer service is pretty much nonexistent. They tell you to call the place where you rented it from, but they never picked up(over 2hours) and the mailbox was full. Had to switch out cars and it was a really big pain. I was in another city but to even get it approved was extremely hard. Bad experience. The deposit is as much as your rental cost, which is crazy as most places just charge $50 for deposit then bill you at the end. They set a pending charge of double my rental cost.
30 Nov 2015
Got tot he airport and they wanted me to wait 2 ho
Pros: Nothing. Will never use again.
Cons: Had a reservation but when I get there they said that they were out of cars and I would have to wait 2 hours as the girl behind the counter just laughed as she said it. I went somewhere else and will never use them again.
2 Dec 2015
Pros: The car was clean as expected
9 Feb 2016
Cons: That was the worse experience I have ever had. We waited in line for 45 minutes with one person ahead of us. We were told the system was down and the "one" girl that was working was new and she couldn't get anyone to help. So we went to Thrifty car rental and they were very accommodating and nice. So I will never use Payless again!!!!
24 Feb 2016
Cons: There was only person at the check-out counter. When I returned the car, the system was down and I never received a final receipt. Now I am trying to find out why my credit card was charged $144 more than it should have been and I'm getting nowhere. No one even answers the number given for the local office. The whole experience was disastrous!
17 Apr 2016
Horrible 1st time experience
Cons: The rental agent at the counter in Atlanta was rude and only cared about regurgitating the policy and could care less that I'd had a traumatic experience. I was on a business trip and had a blow out, and when I went to exchange the car to make it back home to the Memphis area, I had the worst customer experience in my 41 years of life at the Payless counter by the supervisor Lisa. She wouldn't even give me her last name! I will NEVER use this company again nor will I be using AVIS either because they are the parent company. I went to Alamo after this ordeal and they got me on the road again in minutes.
Cons: Slow pick up and really slow drop off. Understaffed
25 Oct 2015
Cons: Horrible customer service. I will never use budget again.
27 Oct 2015
wish I could review this company's care but they r
Cons: I don;t like making a reservation and then showing up to the kiosk and they have rented my reserved car out and then I am stuck looking for a new rental for a higher rate
16 Dec 2015
When I arrived in Memphis, they had no car for me.
Pros: Nothing. total Disaster because they did no a car
Cons: they did not have a car. It was late a night, after a long day and a couple of long flights. HORRIBLE
4 Jan 2016
Cons: Don't like Chrysler autos.
14 Feb 2016
Rental was ok, didn't have the truck I reserved, p
Pros: No problems with the rental
Cons: I should have gotten an upgrade but it never offered
30 Mar 2016
Used kayak to reserve a Thrifty car and, again, it ended up in the Thrifty system for the wrong day. 4th time that has happened.. That's a kayak.com issue
Thrifty wanted 500 more dollars to do a walk up rental.
Got on the kayak app, made a reservation with budget (the due was correct thisbtime) while standing outside their door.
When I walked up to the desk, they said I would have to wait an hour for the system to update. Really????
Asked if they would match the price on my confirmation email as a walk up. They said no.
Walked to the avis counter 4 feet away and asked if they would price match the price on my email and 15 mins later I was driving out of the gate.
Thrifty and budget, you have some stupid customer service agents. You let 450 dollars walk right out the front door. Dumb dumb dumb business.
4 Apr 2016
Pros: Could not have gone faster or been easier. Everyone was super nice and efficient.
25 Aug 2016
Reservation NOT Met!
Cons: I reserved a convertible several days in advance for a very special occasion and Budget didn't have one available upon my arrival. I had to rent from another agency at the last minute for twice the price. I'll never book with budget again.
17 Jan 2017
Pros: I arrived at the airport to be told they don't have a car available. I had to go to a different location to pick up a car, which took another hour or so.
The following day in Jackson I was told I would be charged more because this car wasn't meant for 1 way and it took them until Friday to close the bill.
Overall no one was much help neither at the airport or in Jackson. Needless to say I'll never use budget again.
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
27 Oct 2015
Charged the wrong amount
Cons: I was quoted $21.70 per day with a total of $70.70. I was charged $33.39 per day with a total of $107.59. I picked up exactly as scheduled and dropped of 30 minutes early. Dollar said that they cannot change their rate that I need to go thru Kayak. What do I need to do to get my refund? My confirmation number is K0774942.
29 Oct 2015
reservation not honored
Cons: After standing in line for almost 30 minutes, the desk agent didn't even try to pull up my information. I told her my name and said I made a reservation through kayak and she sent me away staying there were no cars. She refused to even type in my name to find out if I had a car reserved. I Ended up taking a taxi to my hotel.
3 Nov 2015
Pros: I like the car. And the employee are real nice.
8 Nov 2015
Fast service, clean car, smooth ride
Pros: I appreciate the speed in which the transaction occurred as well as cleanliness of the car.
Cons: The car came with only one key and no key fob. Also, it would be nice to have received a map of the area prior to departure from the airport.
15 Dec 2015
Pros: Pick up was good
Cons: Drop off was a hassel
4 Jan 2016
Pros: Everything was good from the staff to the vehicle
6 Oct 2016
Pros: Dollar Rental's customer service was courteous, efficient, and helpful to an out of town customer. Car was clean and well maintained. Excellent value. Would use them again.
14 Nov 2016
Pros: pick up at the airport, choose your car...
28 Nov 2016
Pros: Nothing besides the fact that the associate at the desk was really nice and polite.
Cons: I did not like the fact that there were no available cars even after making a reservation a week prior to pick up. I also did not like the fact that they required me to have a credit check done.
Pros: Customer service did provide a car quicker than they had originally said one would be available.
Cons: Went to the counter to ask about cars. I was told they didn't have any cars available. I went online and reserved a car and it said available. Went back to the counter and was told it would be at least another hour before any would be available. Systems should do a better job of communicating.
29 Oct 2015
Pros: ease of checking in
28 Dec 2015
Pros: gave me a car with a bad tire even after I told them the tire pressure light was on.. ended up with a blow out.
Cons: gave me a car with a bad tire even after I told them the tire pressure light was on.. ended up with a blow out.
30 Dec 2015
Pros: Friendly service people. Great vehicle and decent rates.
7 Jan 2016
Pros: On airport location
Cons: Avis did not want to honor my wizard frequent rental number and gave me the smallest car possible. Can't believe I fit in my luggage in
18 Apr 2016
Pros: Very courteous service. Nice clean, new car.
1 Jun 2016
Pros: The people I dealt with were all very friendly and helpful.
Cons: I had to make sure the gas was full when I returned the car but the gas was 1/8 a tank down when I got the car.
The air conditioner had a few problems, it took a few minutes to kick in to cool air.
22 Jun 2016
Cons: The car was dirty, when I went to notify someone there was no one left at the desk.
3 Oct 2016
Pros: Stayed open later than others
13 Jan 2017
Good service, very clean and friendly folks
Pros: The car was clean and the price was good. The staff was very friendly.
Cons: The car I had reserved wasn't there. They fixed quickly but that was a bit of a bummer.
Inside of the car it smelled like someone had smok
Pros: The car smelled like someone had smoked in it.
13 Feb 2017
Vehicle category (Car type)
Pros: The Ford Focus was a nice car that provided outstanding gas mileage.
Cons: The vehicle was "Specialty Vehicle" that turned out to be a compact car. I was charged the specialty rate. This was not a true savings for me.
28 Feb 2017
Hidden fees and rules not mentioned prior to your
Pros: Once we got past the rules for renting with VISA vs MC vs DEBIT, it was prompt, very fast and easy!
Cons: The insurance provided through the site isn't through Thrifty, they'll try and offer you more when you get there. Also, if you rent with MC there's a $350 automatic hold applied to your card; if you use VISA it's the balance of the rental plus 10% and if you attempt to use DEBIT you MUST have a ticket for a flight (leaving and returning)....
KNOW BEFORE YOU GO AND SAVE YOURSELF TIME + ENERGY
Also finding the rental pickup place was kinda hectic too, and no one really knows much about the layout, lol.
2 Mar 2017
Cons: Pickup date was wrong. Called to correct and the rental rate when way up. I told them other Company's offered better rates. They would not adjust their rates to match, so reservation was canceled.
22 Mar 2017
Excellent Staff and Vehicles
Pros: Staff were extremely pleasant. Had me at my car in under 5 minutes. I had the ability to choose any car from my category and the selection was impressive. Each car was clean and even the windows were spotless.
Cons: The ability to choose any car from my category. I tried every car for comfort much to the chagrin of my spouse.
24 Apr 2017
Pros: Went totally different this time
Cons: They've changed the cars around, the intermediate class is now called mid size and are full of compact cars (Chevy Cruze, Ford Focus) and the prices for them ate ridiculous..
24 Apr 2017
Car had a broken radio
Pros: Fuel economy. Easy to park.
Cons: Car radio didn't work.
25 Apr 2017
Not to Happy when tryING to pickup
Pros: Price, easy dropoff
Cons: Closed when I arrived. I had a red eye fligjt