Zermatt hotels

Pros: Good customer service and very professional

Pros: Outstanding service! I want to thank all the Omnia team who was so nice and welcoming. The whole team helped me surprise my love one with my proposal. They prepared a bouquet of beautiful red roses and a bottle of champagne in our room (upgraded room btw!) The view from the room was stunning. I strongly recommend you to stay in this hotel mountain lodge. Loved the bat cave too;)

Pros: The staff really made a difference. Went over and above to make our stay incredibly comfortable and as it was our honeymoon - they really made it special. The room and facilities were incredible. The views. The whirlpool hot tub out where you can see the snow and the Matterhorn. Thank you Omnia. What an incredible stay. We miss you already!!

Cons: Nothing!!!

Pros: The most amazing staff and hospitality. They knew our names and rooms and were so incredibly helpful. They breakfast was 10/10 amazing. 100% would stay here again.

Pros: Superb service in every aspect of our stay. The hotel had called ahead to reconfirm our arrival time to arrange pick up at the train station. Indeed we received an email well in advance to confirm our arrival time as well. Check in experience was excellent and fast. We were greeted warmly by Michelle from management who personally walked through all the facilities that were of interest to us and showed us to our room, followed with our welcome drink. The complimentary Burbon was a nice touch, and refilled during our stay. The room was clean contemporary in style and good size. The bathroom design was very thoughtful; plenty of spaces and towels. The bathroom lights could be dimmed to fit individual taste of ambience for a hot bath. The only pity would be the plantation shutters in the bathroom did not work very well. The bedding and quilts were super comfortable. We were impressed that the room was cleaned up by mid-morning, and turn-down service very punctual. Breakfast selection was plentiful. Besides the continental portion, there was also a hot menu with many choices to be ordered as well. We were spoiled by the warm hospitality of the young lady (from Taiwan) who catered to our every needs. The location of the hotel is perfect. It is away from the noise and festivity of the main street and yet quickly accessible by the hotel elevator leading to a short tunne to main streetl. All major point of interests are within a comfortable walking distance from the hotel. One gets a good view of the Matterhorn and the whole town of Zermatt from the hotel's observation terrace. We were very grateful that the front desk staff had consciencously reminded us of the schedule changes of the chair lifts due to weather conditions. Otherwise we would have had missed the whole point of our trip to go up to the Matterhorn glacier paradise. We will gladly make The Omnia our choice of stay next year.

Cons: Since a desk is not part of the room fixtures (and rightly so I agreed with the room decor), some kind of a work stool for working with a notebook computer would be nice for business travellers.

Pros: The hotel is incredibly cozy and lovely that gives off a warm feeling especially for couples and families. It has connecting rooms which a lot of other hotels do not provide for families. This is the quality that I enjoyed the most in this hotel. Will definitely return to Hotel Daniela if I come to Zermatt again!

Pros: The personalised service we received from every single member of staff was outstanding.

Pros: The staff was really friendly and professional. Both Julika, who organized our late arrival perfectly and was super friendly and helpful, and her colleague Jonathan who also was outstandingly helpful and nice. It was the best welcome and reception staff we had. Ever. We will definitely come back, thanks to them and to the renovated room and new spa !

Cons: Nothing

Pros: The staff were exceptionally helpful and cheerful

Cons: A couple of the bathrooms were a little small

Pros: Amazing spa wellness center ski room and english speaking TV channells much nicer facilities than the Back Stage Hotel

Pros: Thor and Michelle were wonderful hosts. Very welcoming. Offered advice on sites. Hotel was charming. Great location.

Pros: Great location right off the Main Street, very nice and friendly owners. Great room and breakfast. The owners couldn’t be more helpful.

Pros: We stayed in one of the very cozy “stadel”, which was perfect for a young couple like us. It was super comfortable and very clean. All in all the property had everything and was top notch. Every little detail in the hotel is made with love and makes you feel like in a real Swiss home. Also we highly recommend the breakfast, which guarantees a great start into the day. Michèle and Thor made our stay to one of the best experiences we have ever had and we will definitely come back as soon as possible.

Pros: The cottage was fantastic, beautifully decorated inside and out. Clean, tidy and in the centre of Zermatt.

Pros: The hotel is located at the center of Zermatt village, shops and restaurants are just within 1 to 2 minutes walking distance. Room was practical and cozy! The host Thor & Michèle were very friendly and kind. They provided very helpful excursion information about Zermatt. Definitely was a great accommodation choice! Highly recommended!

Cons: None

Pros: The hotel's location is quite near the Zermatt train station and the breakfast is fantastic, also the view was quite good with the town view; only if better nicer hosting attitude would have been perfect

Pros: Absolutely loved our stay at Hotel Romantica over Christmas! The hotel is in an excellent location just off the main street in Zermatt. From the moment we arrived we were made to feel so welcome by Thor and Michelle. They couldn't do enough to help us throughout our stay. A cosy and stylish hotel beautifully decorated throughout, delicious breakfasts with a great choice for everyone, extremely clean and stylish bedrooms. They also have self contained mini "love chalets", perfect for couples. Resident pets Kimmi and Maus were delightful too! Cant wait to go back, hopefully Spring 2020. Wouldn't hesitate to 100% recommend this as a perfect place to stay.

Pros: We had an unforgettable time at Hotel Romantica. The warmth of the hosts Michelle and Thor, made you feel immediately at home. Incredible view of Zermatt from the balcony and within stumbling distance of all the shops, bars and restaurants. Just perfect! Oh, and don't forget to try Michelle's homemade Gluhwein!

Cons: Everything was perfect!

Pros: Staff was exceptionally friendly. Breakfast was great. Beautiful Rooms. Would definitaley recommend!

Pros: Very nice and modern small hotel in the middle of the cute town of 10 Mart. The excellent staff really makes you feel at home!

Cons: The small spa area could benefit from some relax zones for reading or dozing between treatments.

Pros: Beautiful, charming property. Convenient location. Loved the design of our room. Great staff ! Highly recommend it.

Pros: Exceptional hotel! Beyond friendly and helpful staff. Yummy breakfast with a great orange juice machine. Got a lovely room upgrade with a view of the Matterhorn. Will definitely recommend to all friends.

Pros: Fantastic hotel! The location was excellent - nice quiet spot with a view of the Matterhorn from some of the rooms. We spent quite a bit of time relaxing in their lovely courtyard. The breakfast buffet was beautiful and had a large selection. The staff was extremely helpful and friendly - when we arrived we were pleasantly surprised to learn that they upgraded our rooms. They also offered complementary transport to/from the train station. We couldn't have picked a better place to stay!

Cons: Nothing!

Pros: Friendly staff, wonderful breakfast, fantastic location - we could see the tip of the Matterhorn from our balcony. The Spa was a wonderful way to relax after walking all day. Couldn’t fault it , absolutely wonderful and hope to return for a longer stay next time.

Pros: Room is clean & comfort, our room is Matterhorn view which is exactly right in front of the balcony ; great view. The breakfast is good too. location is walking distance to the Main Street for shopping & foods.

Pros: Chesa Valese is a new building but developed to look old and it fits into the Swiss village theme. The staff were friendly and they always had a smile. There was always a treat on our beds at night, even lavender spray for the pillows. Every afternoon they provided fresh homemade cake and tea and coffee in the reception parlour. There were also jars of lollies for the kids to help themselves as well as homemade granola bars every day. The breakfast was great too, with a variety of foods and the most amazing breads and fresh croissants. Then on departure they gave us a gift bag with chocolates, water, bath salts. What a fabulous touch.

Cons: One tiny thing... the pillows were very large and flat, I think this is a swiss thing though as our friends were in another accommodation and they had the same pillows.

Pros: Cosy atmosphere, very friendly staff, every detail considered to have a perfect stay

Pros: The hotel and the staff were amazing, super nice and super friendly! Made us feel like the part of the family! The bedroom itself was super clean and beds were comfortable... the view from the room was also nice and the breakfast was delicious! As we had our little dog, the hotel staff was so nice to serve the breakfast for us on the table out of the dining room. Btw, the wellness is great as well We loved the hotel and enjoyed our stay there, hope to return soon!

Pros: The best

Cons: Nothing

Pros: Staff really friendly and helped us to have an amazing honeymoon

Pros: The property is perfect ,, u feel the mountains around ,, interior and the details of each space and piece is phenomenal. In addition to all of that , the property is environmental friendly and look after the community on all aspects in their products.

Cons: None

Pros: The location, the facilities, the view, the after ski party/ vibe!

Cons: Big disappointment from the level of service. Unfortunately our transportation was not on time and we had to stay out in the cold for 15 minutes. Furthermore we had to call reception in order to rearrange transfer and finally stress over a simple matter arriving just on the minute of the departure of our train. I find this extremely unprofessional from a five star hotel!

Pros: The location is amazing. I could not believe the unobstructed view of the Matterhorn in the morning from my bed. Also the two kinds of sauna in every chalet was very convenient, as you could get down a flight of stairs and into your sauna without ever leaving the interior of the chalet. What a fantastic idea, since the sauna remains almost a private amenity even though you share it with the guests of the other rooms of the chalet. I also loved the vibe, you feel pampered but the atmosphere is completely unpretentious and relaxed. Kudos to all of the staff!

Pros: Welcome card Welcome drink&G'bye energy drink Very very warm serve

Pros: we are big family, this room is enough for us and views can see matterhorn directly. As the whole, all is perfect!!

Pros: Very helpful and friendly staff with a personal touch. Very beautifully decorated hotel with stylish rooms. Delicious breakfast and afternoon snacks. Very nice spa facilities. The location right next to the gondola is very convenient for skiers, if you want to go into town it’s a scenic easy 10min walk.

Pros: Perfect sized room, awesome pool and sauna!

Pros: It was great that the SPA are was open till 22:00! You could relax in the heated outdoor pool in the evening hours. Also a welcome drink was a nice gesture.

Pros: It is literally right next to the cable car, so couldn't be more conveniently located for skiing (about a 1 minute walk). Practically ski in, ski out. The hotel is very quiet and peaceful and perfect for a couple or family. The outdoor pool and jacuzzi was also really romantic and relaxing. The only thing that could have been better is if the pool faced the Matterhorn. We were upgraded from a standard room to the family suite, which was such a treat, as our bedroom directly overlooked the Matterhorn! A lovely way to wake up every morning. The breakfast spread was excellent and offered good variety. Overall we found the hotel facilities, room, location, and breakfast great value for money.

Pros: Welcoming staff. Excellent spa area with a lot of variety. Breakfast foods were delicious

Cons: Just wish it had a restaurant for evening meals

Pros: We have been received very quickly and a very warm welcome from the staff plus a quick exploration around the facility, the rooms are spacious and very well design for comfort.

Cons: Nothing I didn't every thing we needed was there and the staff make every thing to satisfy our requirement and needs thanks to all for the hospitality and the warm welcome

Pros: The hotel taxi send us to the railway station

Cons: The bed is bad , there was a bad smell came from the bathroom

Pros: Very happy about my night hier, friendly staff that threat you as family, apple everywhere.

Cons: Wellness area a bit small

Pros: Clean room, thoughtful furniture, quite place, comfortable bed, excellent views

Pros: Dinner was excellent as well as breakfast; bathroom great; room tidied up in the afternoon again; special cake for my husband as it was his birthday

Pros: We had the 3 bedroom apartment - it was the perfect amount of space for a large group in the center of town and very close to the ski lift... highly recommended.

Cons: No room service and the bar wasn’t very lively.

Pros: Great location and room configuration is perfect for a family of 4-6pax

Pros: Great rooms well equipped for self catering. Fabulous spa and a great bar

Pros: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.

Pros: Everything was amazing. Huge spacious suite for our family and the daily breakfast was the best.

Pros: Kids loved it! My daughter got a cake and balloons in our suite for her birthday! Is a great touch!

Pros: The best place ever to stay with child!!! Thanks a lot Firefly hotel!

Cons: To live the property...

Pros: Personable service at Panorama Lodge. Housekeeping every day. Wonderful breakfast! Owner was very nice and helpful! Laundry service was way quicker than expected!! Easy to get around by bus or taxis. Friendly people

Cons: Only negative.. the staff leaves early at night.. and after 7-8pm.. no one is there to get you a drink at bar, etc.. wish the breakfast had longer hours

Pros: The view from the room is amazing with the Matterhorn right at your window. The apartment is very spacious and the design of the rooms is really nice. Everything was awesome and I would like to come back.

Cons: -

Pros: Everything was to like about our stay here, the lodge and it’s rooms are exceptional, breakfast was fantastic , the view of the Matterhorn is great and Brigitte was such a wonderful host.

Cons: Nothing

Pros: Everything:-) Great place, luxury "modern chalet" design, a lot of space in the room, nice atmosphere and fireplace in the reception area. Good view to the mountains, very clean appartment, available sauna. The apartment house is not too big, so the place was not crowded and keep the nice atmosphere. The hosts were very friendly and helpful. Highly recommended.

Cons: A bit of a walk uphill from the ski station, so better to leave the skis in the lockers or take a taxi.

Pros: One word: PERFECT. Everything was amazing. The host, the design of the appartment, the balcony - so hugeee and Matterhorn just in front of us.... The bathroom was also very stylish! I would stay there again, 100% !

Pros: The property is located a bit outside the main center; however, this added to its charm. The views of Mattterhorn were great and getting to everything was a short downhill walk. (Note that coming back after a long day is a short uphill walk.). The property is only four (4) years old, but looks and feels newer. The breakfast (included) was great and the shuttles to/from the train station were appreciated. Definitely would stay there again.

Cons: Not anything to dislike, but it doesn’t have its own restaurant. If you want/need this look elsewhere; however, there are plenty in the area.

Pros: staff is really great, amazing hotel.

Pros: Fantastic staff, great location and best place we stayed at in Europe. Breakfast was delicious and meticulous attention to detail in all aspects of our stay. Highly recommend staying here.

Cons: Nothing

Pros: Super friendly staff, warm and cozy hotel

Pros: Look from the outside a quintessentially Swiss property but very modern and comfortable inside

Cons: Nothing

Pros: the host is vey kind and helpful, she over all help to satisfy our stay starting from warm welcome till warm goodbye.

Cons: she charged us 100 EU for 2 hours late checkout! it is recommended to not get too many luggage otherwise it will be hard for reach to/from the apartment.

Pros: Great location, nicely decorated, stylish rooms, comfortable bed and helpful staff. Very good breakfast. I enjoyed our stay here very much and will be coming back again.

Pros: I liked the hotel it’s very cosy and clean. The staff were very friendly also the location it’s very near to the Main Street and the train station

Cons: Breakfast options were very limited

Pros: Ruth!

Pros: This hotel has the best view!!! We'll book this hotel if we visit Zermatt next time:)

Pros: It's a beautiful hotel in a great location with a view of the Matterhorn. The interior is tastefully appointed with a lovely traditional Swiss theme. The room was comfortable and well appointed. We especially appreciated the attention to detail with a personalised welcome message in our room and o our breakfast table. Breakfast was delicious with a wide range of homemade items including fresh bread. But most of all, the welcome was warm and genuinely friendly, and very much appreciated.

Cons: That we couldn't stay longer!

Pros: - The lady at the reception and breakfast room are amazing!!!! They are sooooooo friendly and very helpful. - We got an upgraded room to the Matterhorn view which is soooooo amazing. Thank you so much. - We can't stop eating at the breakfast room. It was sooooo delicious.

Cons: - It's quite far from the train station and city center. So, please tell the hotel to pick you up from the train station. I warn you!!!! It's far and up to the hill, you will die for sure

Pros: Location, friendly staff, clean room, facilities and the breakfast was awesome

Cons: None

Pros: Hotel Bella Vista is one of our favorite hotels we’ve ever stayed at. The family who runs the place couldn’t be more friendly and accommodating. The view from our balcony was incredible, fondue night was a treat, the convenience of getting lift tickets at the front desk... everything was perfect. We dream of coming back soon.

Pros: Clean

Cons: Far from center

Pros: The staff very nice!

Cons: The room to small.

Pros: The Hotel is very friendly. The Owner is exceptionally very nice and hospitable. Breakfast was excellent and we had dinner and that was also excellent. The Spa was excellent.

Cons: I felt the room was rather warm. But after adjusting the temperature it was fine.

Pros: All

Cons: Nothing. A little bit expensive (Zermatt average)

Pros: Great location, near ski cable car and the center of the village. Very friendly stuff! Very quality hotel!

Pros: Details, service, everything

Cons: Nothing

Pros: Excellent staff, friendly and professional. Restaurant has excellent food and service quality.

Pros: I loved everything about this hotel. The design of the room was beautiful and comfortable, the views we had of the Matterhorn were incredible, and the staff was so helpful (they answered about a million questions for me and helped with dinner reservations). I loved the pool - it was massive and had huge windows showing the snowy outdoors. I liked that the location was walkable to town, but not right in the middle of it. And for my husband, it was right near one of the main ski lifts. Couldn't have been happier with this trip - can't wait to return.

Pros: The location is good. The pool, sauna and gym are ok too.

Cons: The breakfast at the Christiania was very basic and poor - definitely not of a four star resort ! They don't even leave a bottle of water on the bedside table like most hotels do ! The room did not have any air conditioner or controls to control the central heating system. There was no telephone, no glasses and opener for the minibar and no shampoo or conditioner in the bathroom. Guests had to use the shower gel to wash their hair so we had to buy shampoo and conditioner. The hotel charges rates almost equivalent to a five star hotel in the area and do not have the standard of a three star hotel.

Pros: The hotel was lovely, breakfast was great, staff were professional and Spa facilities were amazing.

Cons: Switzerland is quite expensive, but lovely.

Pros: Great place for a winter wonderland escape, a bit expensive but id does worth Good breakfast, nice pool and jacuzzi area, staff and approach - professionalism.

Pros: Hotel was comfortable and the service provided by the staff was outstanding. Rooms were immaculate and tidy every day. Staff attention to detail was noticeable. The indoor pool and sauna was a nice addition to the stay.

Pros: The location is amazing! We had a room with a nice view of the Matterhorn. Breakfast has enough options and all the food is tasty. The pool is nice. The staff was really friendly and helpful. Overall a great option for Zermatt, will definitely come back here if we decide to visit Zermatt again.

Cons: We had some problems with hot and cold water. The staff was really nice about helping us and had a very helpful attitude, trying to find the best solution for us.

Pros: The room has three floor-to-ceiling Windows, two of which have views of the Matterhorn and avoid the cold. Breakfast can be brought to the room, and given in abundance.

Cons: the room don't have kettle used to boil water，the asia like the hot water。

Pros: Absolutely AMAZING! The best luxury hotel I’ve ever stayed, and I visited many! The decoration is so beautiful, we can see that every detail was counted! The service was on the top, the room is very modern and very clean, the breakfast and the dinner in Italian restaurant was wonderful. We enjoyed the opportunity to do the ski and to enjoy the thermal outside pool at the same day. We hope to come back soon! Thank you so much!

Pros: Dogs menu! It was awesome! Our dog was very pleased to order food from the dog menu! The view was amazing! We’ve couldn’t even imagine that it could be so beautiful! Service was amazing!

Cons: We thought that it was one of our best hotels during our trip before we finished skiing and receptionist told us to go to the SPA to have some treatments. We went there and found out that SPA opens at 2 p.m.!!! That was so weird! We do really love to start our day with steam room and swimming pool! And we were unable to do it. We couldn’t expect it from the hotel with the prices like this!!! So we were very upset! We had to change a lot of plans because of this! No one told us in advance about working hours of spa. And we don’t really think that the hotel with the level like this should use economy like this! The rest was more than good!

Pros: The bedroom was beautiful, of modern Swiss style. The bathroom was modern and clean. The hotel was luxurious, service was great and a good choice of food outlets. The facilities are nice and the staff were great.

Cons: nothing.

Pros: This is the Grand Dame of Zermatt. We had a 700 square foot suite with 2 full bathrooms and a view of the church and Matterhorn beyond. Swiss charm and efficiency in every detail! After our long train ride from Chur on the Glacier Express, we were greeted at the hotel with a bottle of champagne, which we consumed on our private balcony as the sun cast its alpenglow over the Matterhorn. Concierge did a superlative job of helping us with hiking trails and restaurant selections. Free continental breakfast in the morning delivered to your room. Lovely staff whose names you will soon learn and appreciate over the course of your stay. You will leave the hotel and Zermatt with fond memories that will be hard to replicate.

Pros: Great service from all staff

Cons: Decor is getting a little tired and old fashioned in places

Pros: Expensive start. Great cigar room. Best hotel in Zermatt by far!

Pros: I really want to recommend this hotel to my friends.

Cons: Nothing.

Pros: The front desk staff were amazing. So friendly and helpful. Can’t say enough about the service. The room was also excellent. We have no complaints

Pros: The room was gorgeous and the position is perfect. The terrace is the best in Zermatt. We were able to dine in the brassiere with our doggie

Pros: Wonderful view of the Matterhorn from the balcony, room comfortable and clean, pleasant and relaxing atmosphere. Breakfast excellent, served in a beautifully decorated classical style salon. Concierge, reception, restaurant, housekeeping and gym staff all very professional and welcoming. Horse-carriage ride from and to the train station always much appreciated by children young and old!

Cons: All was very good.