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Cons:Great staff. Got upgraded from a sub-compact to a convertible on my wife’s 50th (without mentioning it). Note: this probably won’t happen to you. That aside, they got us in and out in no time, took COVID protocols seriously. I could not have asked for a better experience.
Cons:Prices ..... Why is the prices SKY ROCKETING SMH IN A PANDEMIC
Cons:Place was closed.
8.0 Very Good
Cons:Crazy pickup line over an hour Car not very clean but happy to get one in covid Price amazing
Pros:Friendly staff. Easy pick up and drop off
Cons:Everything, horrible treatment from start to finish and in the end I ended up canceling my reservation and going with another rental agency.
Cons:Took way too long to get car
Pros:Easy and fast pick up and drop off. Excellent car.
Pros:That Hertz was willing to work with me, even though I rented through a hotel. I will never rent through a hotel because they have cars that need an oil change, incorrectly write down mileage on the odometer. Kevin F and Jack P took care of me and made me want to work with Hertz next summer when I will be back for another 6 weeks.
Cons:I did not know that the cars rented from a hotel are the second string. Cars that were in wrecks, but repairable. And the help that staffed these places, were unorganized and at times did not answer the phone. I will always rent from an airport because you get what you pay for.
Pros:Car was clean and drove well. Didn't have any issues there.
Cons:The customer service agent left something to be desired. I found myself multiple times just standing there waiting for direction. He was very nice but failed to communicate what I needed to do (sign the receipt, provide ID and card, etc.). It wasn't too bad but made me feel awkward.
Pros:Pick up location was an hour Uber ride from Honolulu Airport. I thought we were booking at HNL. That’s what I booked for on price line. I believe it was their error. The district manager allowed me to return at the airport so that was great.
Pros:Staff are really nice
Cons:Instruction to reach the parking lots could be much user friendlier. They jiust handed over the printed paper that explained how to get there in Japanese ( we ate from Japan). They could tell us a little bit more detailed instruction verbally in Rnglish.
Pros:Customer service great, drop off made quick and easy
Cons:Queued for some time on pick up
Cons:I didn’t like the fact that the rental office wasn’t at the airport and I needed to take a $30 taxi ride to pick it up...