Borovets hotels

Pros: Everyrhing is perfect

Cons: We stayed in finland house. The space inside - especially the bath and one of the rooms is too small for high and large persons.

Pros: The breakfast is excellent!

Cons: A kettle in the room would be an advantage

Pros: Excellent and consistent overall quality year after year. Keep coming back here for more than 8 years and it is amazing every time.

Pros: Breakfast was excellent. Everything was fresh and even though we came all towards the end of the breakfast hours the offering was still available (in some hotels this is an issue). Great variety of produce, tea, fresh bread etc. Location is excellent, beautiful surroundings. We enjoyed staying out drinking in the bar/cafe with a view of the mountains. Spa is good, although could have earlier opening times. The pool is nice and clean as well, quite big. We dined in the evenings in the hotel, not very cheap but food is of a very good quality. Staff were brilliant.

Cons: very small things really - there was no body lotion provided with the usual shampoo, body wash etc., usually these are standard for a hotel of this rating; hooks on the balcony could have been useful for hanging our wet towels or bathrobes; tea/coffee making facilities - most hotels in Europe (of this rating) provide this, so it would have been nice to enjoy a nice cup of tea when you wake up or before bed in the comfort of your room.

Pros: Fantastic mountain hotel!!

Pros: Lovely Location. Amazing view. The room was nice and clean.

Cons: Wish they would have had a tea/coffee station in the room considering everything else was provided. They had gone into so much detail for the guests they can add this as well

Pros: Location of the hotel was perfect. Spa Thermal zone was just great. room and hotel generally was very clean. breakfast and espresso were very good. nice outdoor playground for kids. free private parking is available.

Cons: the hotel's value for money was a little bit low. in a cheaper amount i stay in 5 stars spa hotel in Bulgaria. The hotel didn't give even a complementary bottle of water. come on, 5BGN for small bottle of water. Massages cost are very expensive in comparison to other hotels. pool temperature isn't satisfying. even in August the pool is cold. you can't enjoy. i would recommend the staff to increase the temperature of the pool to at least 32C. the standard room is so small that we prefer not to take baby cote for our kind just to have some room. the kid was sleeping with us in our bed.

Pros: The stuff is professional and friendly. The breakfast is good and varied. Probably wellness area is this that makes prices reasonable for this place, unfortunately we had no time to spend there.

Cons: The room facilities, uncomfortable bed and pillows. I didn't find anything special for the price I paid. There is a restaurant pretends to be at high level of food, it's a standard menu on high prices with low level products and no sence of cooking it. Finaly I was informed I have to pay additional price for my son, which I refused. It's a place we chose because of high grade in booking and all the time we asked our selves what we can't find that the people enjoy there. For sure we will not be back.

Cons: Amazing place super recommend !! Best hotel in Borovets

Pros: The position near the forest is great. We are very excited about the cleaning and private terrace. The breakfast was good, and the food at the restaurant was good too.

Cons: A poor light in the first room at the ground floor. In case is cold in the summer the very small heater is insufficient.

Pros: The wooden chalet is perfect for a family. Excellent Dinner !!!

Pros: The location was perfect for both hiking and leisure, and the cables added a special experience at a reasonable price. the food was very good, breakfast was lovely and fresh, we also had dinner at the hotel restaurant several times and liked it very much. The staff were very nice and attentive to our needs.

Cons: The beds were discent and simple, the WiFi code was a bit of a hassle.

Pros: Professional services

Pros: Good location Nice breakfast

Cons: We were asked to pay 50% of the price upon leaving even after we had produced our receipt proving we’d already paid the full amount. The lady on the desk was very rude and persistent about this

Pros: Excellent location, incredible staff, delicious food, comfortable chalet, private parking, incredibly good cappuccino, ...

Pros: Location, food, service

Pros: Nothing.

Cons: Everything. No tea or coffee or anything in room. Paid for a room with a sauna in it and was told I needed to pay extra to actually use it? Lighting in room was poor. Bed was cheap and creaky. Heater didn't work so we were cold in summer. We had to leave early so were offered breakfast to take away. This breakfast was absolutely abysmal. I would be truly ashamed to serve this in my home to a toddler, never mind receive it in a four star hotel. Please see photo. Staff on check in were in training and useless and smelled. I have paid half as much for bigger, better places with so much better hospitality and facilities from just a single person offering their apartment. Not a four star hotel with many staff and resources. Truly awful I am shocked at how good the reviews are. I'm not a picky person, but this place was just terrible.

Cons: The bed, the cover and the pillow

Pros: The location was perfect.

Cons: The room was a bit musty and the wifi wasnt really working properly.

Pros: The breakfast was amazing. Hotel is extra clean and nice! Spa-zone is huuuuuge with a lot of different options. The pool is clean and of normal size.

Cons: Our bed was made of two beds)) And there was this gap between us, really annoying.

Pros: After the renovation the rooms are brand new, cosy, functional and stylish! The location makes for a lovely view in any direction. Breakfast is great. Parking can be used for free after checking out.

Cons: The pool area is pretty Spartan, small, crowded and improvised (not in a good way though). Massages are super overpriced by all means compared to the rest of the hotels around and for Bulgaria in general.

Cons: Impolite staff in the swimming pool, being rude for some reason towards us. Except that, the rest was simply perfect! Would go again, for sure.

Pros: Perfect location Very good breakfast

Cons: When traveling with a small child (or big luggage) the access from the car park to the reception and from the hotel towards the breakfast room is quite difficult involving several stairs and no elevator.

Pros: Great location, newly renovated, fresh, clean

Cons: Bathroom, newly renovated, yet again so tiny that its dangerous : (( There is no children' pool., which is big disadvantage

Pros: The staff is really kind and helpful

Cons: I wouldn’t have booked if I knew about the moto event, it was far too noisy and overcrowded

Pros: The location of this hotel is perfect, it can be found in the center of Borovets, about 5 minutes walk from the station of Gondola, if you want to go up to the peak of Musala. The design, the used materials of the rooms are outstanding. The breakfast very good, and you have a choice, many good foods are available. The rooms are renovated, very comfortable, the SPA is excellent as well. This point of Borovets is a hub for tourists, many excursions start from this place. In winter it should be very good for skiing . I created a small video about this place, pls check it if you are interested in! https://youtu.be/7RHCewjSCtg

Cons: The room looked to the parking place, and was very noisy, because the building generates echo, and amplifiers the all small noises. The SPA is closed at 8pm, i guess it is too early, would be good to extend.

Pros: The room and facilities were very nice

Cons: The central air was not on and the rooms were a bit hot unless you opened the balcony door

Pros: The hotel is recently renovated. The family room is large enough to accommodate 2 adults and 2 kids. Baby beds are offered free of charge. The hotel personnel is very helpful, friendly and welcoming.

Cons: During the summer the only fruits offered for breakfast were pineapple and bananas. What about all the local fruits like watermelon, melon, grape, plums, peaches...

Pros: Big, comfortable, cozy and clean room. Very nice staff. Enough parking places. Warm water in the swimming pool. Good SPA center with very comfortable beds in the relax area. Good coffee.

Cons: Bathrobes are paid.

Cons: We were in this hotel before, BUT now I know that we never come back there. The most important is trust and we completely lost it. We didn't use anything from the mini bar and at the end we were charged for 2 bottles of water. It's not about the 6 lev (it's funny) BUT we lost the trust. When we tried to tell them that this is not correct the staff was very impertinent. Shameful for your hotel we felt robbed. NEVER COME BACK

Pros: Everything

Cons: Nothing

Pros: Breakfast was tasty.

Cons: I had higher expectations from this hotel. It is not a 4 star, sorry. Pretty basic rooms, bed not so comfortable, no balcony, our view from the room was towards the car park. Staff looked frustrated and upset.

Pros: Everything (location - in the middle of the forest, swimmingpool)

Pros: The hotel is located in the middle of a forest so it's very peaceful. Check in was quick and the room and en-suite bathroom were extremely spacious - a lot bigger than the average double room. We had extra pillows and blankets that we didn't need to use but it was nice knowing we had extras. The pool was warm and we enjoyed spending one of our evenings there. We loved the hotel's varied and well stocked breakfast buffet, everything we tried was delicious. Additionally, we had a wonderful night at the hotel's bar, where they serve amazing meals and drinks. The hotel's staff was very friendly and happy to help. Overall we had a great 2-night stay, perfect for anyone who's planning to visit Rila national Park and the surrounding area.

Pros: Very clean hotel with a nice staff. The room was cleaned everyday, the spa/pool area was nice and the breakfast was pretty decent, with a buffet with plenty of food to choose from. They have a restaurant with an a la carte menu but is not open everyday, the alternative is a buffet menu with different food everyday. It's a about 10 minutes walk to the center of Borovers and the Yastrabets gondola.

Pros: Beautiful location in the quieter part of Borovets in the woodland. Having the pool, the terrace and the saunas were great ways to unwind after the summer hiking in the mountains. Hot buffet food was good too. I wish I’d been there when it was cold so we could’ve had the beautiful open fires lit in the lounges

Cons: Closest amenities for cheaper water and lunch etc are only in the village centre which is a bit of a walk, which is very hot in summer (we were in August) and quite a way up a steady hill in winter could be tricky. But in winter the hotel runs a shuttle service into the village. Most other guests in the summer had their own cars but we were walking and using buses.

Pros: Location Nice and friendly staff Nice breakfasts.

Cons: 1.It would be great having the breakfast earlier for people who are leaving the hotel hiking in summer early in the morning. Breakfast starting at 7:30 is sometime too late. 2.fine souna - please keep the clean water inside

Pros: Top breakfast! Probably tastiest buffet breakfast I've had in a hotel - 4 or 5 star ones. Lovely staff - surprisingly pleasant and helpful for Bulgaria (just standard otherwise) Loved the extra facilities - table tennis, snooker, and rental bikes (didn't check the spa & pool, unfortunately)

Cons: Feels like there's some amortisation going on... The inside can use a fresh layer

Pros: The location (near the gondola), the staff was very helpful (I had a late checkout because of the flight and they really helped!)

Cons: Everything was good except the breakfast (or maybe I didn't choose the right one)

Pros: possibility for bringing your pets

Cons: extra charge for pets was applied, even though it was stated extra charge would not apply for dogs. Apart from that, everything was awesome- recommend it

Pros: The location is very close to the lift. The food was good. The staff is frendley. The pets are allowed. We was with our dog.

Cons: Everything was perfect.

Pros: Half board, very good value for money

Cons: Very dated property, had a charm but it needs a bit of an upgrade

Cons: The elevator.

Pros: The hotel is next to the gondola station. The food (breakfast and dinner) was excellent. It has spacious parking. The wifi was very good. The ski room is big. We were two people, but the room was very spacious and confortable. It's very near to the center of Borovets. I would stay in this hotel again, the next time I visit Borovets.

Pros: the location is great for ski-right near the goldola. nice & cozy.

Pros: Everything: location, clean, view, price, breakfast, dinner, bar, things to do in the lobby, air, parking, near gondolla, nice stuff, nice terrasse, everything simply great.

Cons: The dinner included in the price could have been a bit richer.

Pros: Everything excellent!

Pros: I booked a Single Room. I paid B$58 / US$34 per night for Half Board. Hotel Ela is a big hotel. My room was on the 3rd floor. The hotel has a lift. My room was an average size. The room was listed as a ‘single’ but had a double bed. It had no aircon (presumably because it is not normally needed) but it did have a radiator for the winter. The ensuite bathroom was small but adequate. The shower had good power and plenty of hot water. It had a mini fridge and, surprising, a TV that had several English speaking channels: one of which was movies. The room had good storage and a wardrobe. My room had a nice view out over the gardens. There was wifi in the room but, sometimes, the signal was weak. Wifi was much better in the ‘common areas’ like the downstairs bar. The Breakfast Buffet was served in the downstairs restaurant. It was a ‘typical’ Bulgarian breakfast. They provided cold meats, cheeses, olives, tomatoes, cucumber, breads, and jams. In addition, they provided a warm option: boiled eggs, scrambled eggs, sausages, and croissants. Fruit, yogurt, and cakes were also available. There were drinks machines providing bottomless tea and coffee. At breakfast I saw, perhaps, 6-10 other people. At Breakfast (presumably because there were so few people to cook for) we were asked to select our 4-course Dinner options. The hotel provides a free Fitness Centre. It also provides a Sauna at extra cost.

Cons: Nothing. Everything was good.

Pros: Small Family run Hotel about 1.5 kms from resort centre. The staff were very friendly and helpful. Breakfast and Evening Dinner options were good, although choices were limited. Very clean and warm.

Cons: Nothing negative to say

Pros: Food was nice.

Cons: Location-too far from ski lift Also, you will have to pay 5 lev per day for WI-FI. And we were earlier in much better hotels in Borovets for the same money.

Pros: Beds were comfy, and the bar area was cosy. The evening meals were good. The staff were friendly and helpful.

Cons: The room we were allocated was extremely small and not as described on booking.com. WiFi is chargeable, as is the hot tub and sauna. The local guard dogs barking is a real problem both during the day and in particular during the night.

Pros: Great value. I stayed a few nights to enjoy skiing. The location was less then a 10 minute walk from the nearest ski lifts. Staff were friendly.

Cons: The rooms were very basic, but for a solo traveller, I found them comfortable. Meals were nothing special, but if you like beans and sausages, there was definitely plenty of food.

Pros: “Best hotel so far we have stayed in Borovets!! Hotel and the staff are extremely nice and helpful! We were warmly welcomed by the guy on reception. Apartment was so cosy with a perfect mountain view, the food at the restaurant was very very nice!! We travel a lot and this is the first time in Borovets, we meet such a quality service, well done to the management team and the staff, who are amazing!!! We truly recommend you! Thanks for the great experience!!!”

Pros: Very nice small family hotel. Very quite place for relax. Nice food, super fine staff.

Cons: A bit far from ski area and there is not ski shuttle. You have to use car every day.

Pros: Really friendly staff, great facilities (we loved being able to use the Jacuzzi at the end of a long day!

Cons: Shouldn't really have to pay for wifi in this day and age. Also, the location of the property is not superb vs the ski runs. I'd say it is about a 10 minute walk. We didn't really mind it that much but if you bring your own gear you may want to store it at one of the schools

Cons: All was great until my wife emptied part of her handbag on a chair in the reception whilst looking for our room key and inadvertently picked up the owners telephone which probably shouldn't have been lying around and put it in her handbag and retired to her room, 15 minutes later the owner arrived quite negatively asking for his phone which she produced from her bag and returned it apologising profusely, unfortunately from that moment forward he failed to acknowledge her even in passing and made her feel uncomfortable he therefore came across as quite rude.

Pros: We stayed 7 nights in Victoria Hotel for a half-board ski vacation in Borovets - me with my wife and 2 kids in one of the apartments on the last floor. This is a very nice family-run hotel, with excellent staff, and very good food. We've been several times in Borovets, including Rila, Yastrebets, Lion, which, for their price, offer more in terms of amenities and comfort, but I believe VIctoria should be easily one of the best hotels in Borovets in its price category. Highly recommended!

Cons: No free wifi.

Pros: Small family like hotel

Pros: Localisation near the cable car. Really big room. Playground.

Cons: No kitchen utensils in the kitchenette. Payed Wi-Fi and swimming pool.

Pros: Very good location. The staff is friendly and responsive to requests. The food exeeded my expectations. The room and the bathroom are kept very clean.

Pros: Very close to Yastrebetz lift and very cosy.

Cons: Everything was right!

Pros: good brekfast and dinner, late check out, nice staff, clean room

Pros: Clean, cozy and comfortable with a nice view towards the forest. The breakfast is great with sufficient choices. I will come back to this place.

Cons: You have to pay for the internet in the room. There are no power outlets closer to the beds or closer to the table. I had to move the bed to get access to one. No plates in the kitchenette or I couldn't find one myself.

Pros: Great location

Cons: 1. There is a citcgen but no cutlery only two glasses and cups. I would expect a place with kitchen to be also at least with plates, forks and knifes) 2. The sheets on the sofa bed was old and torn

Pros: Central location

Cons: We stayed in a 2 bedroom apartment that was in a desperate need of repair. Broken bathroom handle, ripped couch, broken base of one of the beds made it impossible to sleep as it created a big hole. Staff seemed annoyed when we brought this to their attention. Asked for assistance with one of the TVs, which was ignored. The phone in the room wasn’t even connected with a cable. They offered us two studios instead, which looked slightly better maintained but after a night of no sleep, poor breakfast, rude attitude and flea bites to top it all, we’ve had enough and cut our stay short. Highly recommend Yastrebetz Hotel & Spa if you can afford it!

Pros: The staff was very friendly and the room was cleaned every day with clean towels provided also every day. Also, the location of the hotel was very good.

Cons: There had a kitchenette but there were no dishes, forks or knives there. There were just some glasses and some small spoons and nothing else in it which makes it a bit useless.

Pros: The personnel was extremely polite and friendly, the food was great with fresh vegetables, the room was spacious with a magnificent view, overall everything was great! I’d visit again :)

Cons: The only missing bit is there isn’t an inside children playroom, maybe something to add for the winter season.

Cons: Food, cleanness, small spa, sauna was not working properly

Pros: Plesent and helpful staff. Decent food. Exellent value for the money. We were allowed a late check out without a surcharge.

Pros: Linnen 10/10 Clean & comfortable Spa - excellent (just music was missing) Play room - great Parking

Cons: The food was medium Dinner was just not tasty Toast we took to the ride was burned And breakfast was 7/10, bread not fresh, all bakesnot fresh..

Pros: I have liked the customer service and the Spa. The rooms were clean and bright with a great view. We actually received an upgrade of our reservation.

Cons: The terrace didn't have any ashtray, or chairs.

Pros: The pool and sauna were ok, cheap

Cons: we had to eat out, its not located in town, we had to open windows as the rooms were hot, which ment you could hear other rooms , breakfast was not great,

Cons: Very friendly and helpfull staff. I was with my girlfriend and first we received a room with two separate beds. After we ask on reception, the room was changed without problem with a room with one big bed. Just a little disadvantage is that it is a little bit far from center of Borovec

Pros: Everything!!!

Cons: Nothing

Cons: We got a one bedroom apartment in a building that was under renovation. strong smell from paints. even with window open I could not breath.

Pros: Everything was perfect!

Pros: The size of the room

Cons: The cleanliness of the restaurant

Pros: The room, hotel location inside of the forest, the quiet from the hotel area.

Cons: There were some paint exfoliation on the walls especially in the SPA area.

Pros: Huge room for three of us, clean room, best food I have recently eaten at the hotels, clean pool, and quality spa

Cons: Nothing, all recomendation

Pros: Exceptional location in the woods. The hotel is nice and the rooms simple and clean,

Cons: The breakfast was below the overall quality of the hotel standards

Pros: The breakfast was good. The toilet was spacious in comparison with the room that was too small even though we have booked a comfort one.

Cons: Everything else was a complete failure. Firstly, when we asked for a late check out on Suday, the receptionist wanted to charge us extra money per hour, after confirming that the room is not booked for that day. Nonsense! Secondly, the room was too small and the bed was uncomfortable. The curtains were there solely as a decoration, there function to prevent the sun entering the room apparently wasn't fulfilled! I really don't understand why this hotel has that high reviews! We won't go back, once is more than sufficient!

Pros: We had a good stay in general without having something exceptionally good to mention, but also not something quite negative. Pool and spa facilities were clean and good for a hotel of that size. So nothing extraordinary, but a decent hotel all in all.

Cons: We had half-board included. The dinner was quite rich in choices but very poor in taste and cooking quality. Breakfast was better but still quite average. Heating was puzzling in our room, too hot without a way to manipulate it.

Pros: Everything was over expectation. We were traveling out of the sky season just for quietness and fresh air. On Sunday we were the only guests in the hotel but everything was on, pool was open, all personnel available, a-la-carte restaurant open serving us everything in the menu. One special mention and thank to the personal and manager: I got sick during the journey and had to return home and go to hospital. Although we were reserving for 4 nights the staff understood my situation and charged us only for 4 nights. Thank you for your hospitality.

Cons: Everything was over expectation.

Pros: Pool Food Kindness Sauna.

Cons: Maybe too much chlore in the pool ..

Pros: Everything is ok

Pros: rooms where big and comfortable and contained everything we needed. The rooms where cleaned every day and fresh towels and robes provided every day as well. The staff was helpful and any request's we had where dealt with promptly. The pool area was lovely and the sauna was nice and hot which made a great finish after a long day of skiing. The food in the evening was lovely especially the soups where quite nice.

Cons: The hotel had a shuttle bus which brought us in to town and back to the hotel for skiing but unfortunately the last one back to the hotel was at 5 pm which was way too early. We had dinner starting at 6 pm and after that we wanted to go back to town for a few drinks or to do the night skiing . As the hotel was a good bit outside the town we had to take a taxi in and out every evening which was quite expensive. The water in the Jacuzzi was cold in fact it was even colder than the pool itself which is quite strange so I used the Jacuzzi as a plunge pool to cool of after the sauna instead.

Pros: It was great

Pros: The room was nicely furbished, the breakfast was tasty and varied,the overall celanliness was very good.The bathroom had free toiletries,was clean and the shower had good water pressure with plenty of hot water.The room had a small balcony overlooking nature.Close to the centre.Good money for value.

Cons: The matress was worn out,not comfortable at all.The sheets had holes in them,not a thing you would expect at a five star hotel.In the morning the restaurant is packed so it may be difficut to find a table.Also the staff wasn't very welcoming or helpful.In the morning there was a problem with the water,meaning it wasn't any available.

Cons: There was only one chair in the room and the receptionist refused to provide second one! In five stars hotel?! We were not allowed to use the garden next to the pool, but on the next day some friends of the manager somehow got permission to use it! Obviously the guests are paying the bill, but manager's friends are using the facilities.

Pros: This hotel is rated as 5 star hotel. It is NOT a 5 star European or American standard but it is probably one of the most "luxurious" hotels in Borovets.

Pros: Overall, we quite liked the place. The room was spacious and clean, bed was comfortable, breakfast was very good. Hotel itself is very close to the ski lift.

Cons: The internet was not great - kept constantly disconnecting. I was a bit surprised to be charged for using coffee machine in the room. As for 5* hotel room service could have been better.

Cons: Saunas didn’t work, even in the day when we asked at the reception to switch on. The receptionist was unfriendly when we asked for any compensation. Cold water in the pool No possibility to relax after hiking

Pros: They were answering all questions, and were open to help us find a parking spot when the parking was full.

Pros: The breakfast was very good

Cons: In the first room the beds were very soft. We moved to another room and the beds were to hard. Also, because of no central air, we had to open the door to the balcony and there was a loud fountain that kept us up.

Pros: Location

Cons: Food and the pool

Pros: The location is good and the food was delicious!

Cons: Not all of the advertised SPA facilities were operational. During the whole stay there was a cat locked in the backyard, from which there is not exit except through the building and the personnel could not catch and release it while during the nights the noise made by the animal was heartbreaking!

Cons: At 9.30 there was nothing left for breakfast, all empty tables. After I announced the staff, nothing happened after 10 minutes.

Pros: The size of the rooms, the lady at the bar (very polite and professional), the clean air (not really a part of the hotel).

Cons: The staff, except the bartender (kudos to her, absolutely amazing service) were slow, indifferent and overall impolite. The room, whilst enormous, was in shabby and dirty overall state. The breakfast was a disaster and the food was terrible. Overall, there are far better options in this place.

Pros: The hotel is very clean. The room is comfortable with all facilities.

Cons: Insufficient staff. The hotel is far away from the center.

Pros: Grate location grate service

Cons: The service was really bad. Staff was not polite. The elevators were dangerous for people's life. Water in the pool was cold... Nothing was right. There was no cleaning in the rooms if you do not call them. The top of our bad experience was not giving a bills for almost everything. We were paying and nobody gave us a document for that. The carpet was dirty in our junior suite. Our toilet was smelling as well. Only the breakfast was not bad, but it was the same for three days. I DO NOT RECCOMEND that hotel to nobody... Sorry Festa hotels...

Pros: The hotel is placed in a forest. It is quiet and relaxing. Rooms are good, clean. Outside it has table tennis and a small playground.

Cons: Not a 4* hotel, more like an average 3 star. Breakfast is ok, the coffe is horrible though. Borovets is not an exciting town. Old, unkept and boring.

Pros: The staff was polite

Cons: The hotel facilities e. G. The elevator was with broken buttons, doesn't working properly

Pros: The parking is Huge and FREE. There is good rich breakfast included. The location is good and is very peaceful.

Cons: My disappointment came from the stinky bathroom drainage. Even when I rised the issue it seems that the staff knew about the the smell comming from the bathroom but they didn't really care. The mattress springs was in visible disorder even thru the bed sheets. The hotel doesn't take responsibility for missing valuable items if they are not placed in the room safe on additional charge of 7 BGN per Night. However I took the risk and nothing bad happen to me. There is a mini fridge in the room but its empty Few Nescaffe capsules left on the desk of extra charge of 2 BGN each but the coffe maker capsule slot was dirty. The last few hundred meters road before you reach the hotel is in rough condition.

Pros: Waw. Amazing location, great facilities and comfort level.

Pros: Clean and comfortable beds, overall clean. Nice area.

Cons: Bathroom, WiFi not available

Pros: Everything else is Fab.

Cons: Evening meal choice not very imaginative, same stuff every night.

Pros: Location good

Cons: Smell of smoke in room and luke warm meals

Pros: I liked it is a Shale- a special hut, alone in the snow, the kids loved it. best best value for money have a great shuttle- taxi for families from Sophia airport.

Cons: when we wanted go to the pool, we had to dress up because you have to walk from the hut to the hotel- outside. also, getting to breakfast and dinner, walking outside in the snow. bathroom is not very commutable

Pros: Large rooms and comfy beds

Cons: Poor quality breakfast cereal and coffee/tea

Pros: The location was good and the room was big.

Cons: There was a huge iron burn in the floor in the room

Pros: The staff

Cons: The shower

Pros: The place and surrounding is beatiful.

Cons: At summer time the reception works only half time... Alot of shops are closed. When we got to the hotel at 18:00pm.. No one was there and it took us 10-15min to ring the bell.. Then a nice old man "the house keeper" went out and called on his cell to a woman and only then he opened the villa door for us.

Pros: Location great, Room very clean, Reception staff friendly, Ski room ideal with nice staff, breakfast was adequate, Massage was superb in fairness. Restaurant was nice and clean with good staff.

Cons: Evening meal didn't look that appealing so we ate out. Bathroom underfloor heating wasn't working ?

Cons: No shower curtain, no key to the bathroom door.

Cons: Vary far out of main resort had to get taxi in and out daily, shuttle only runs at set times. No decent bar on location. Very difficult to locate location of the actual apartment within the building.

Cons: We booked two apartments but one was at 7 another at 1 flor. The last year was worse. One at A another at C blok walking about 200m.

Pros: Assistant working with the hotel who rented us the apartments was very helpful and accomodating Shower was very good. Very good value for money

Cons: Sofa beds were a bit hard

Pros: Location is confusing

Pros: Apartment is new, specious, clean, and it is very near to the slopes (less then 10 mins walk in snowboard boots). Beautiful nature and surroundings. Annie, our contact person - was especially kind and helpful. We would definitely come here again. One thing worth mentioning is that Semiramida apartments and Borovets Hills hotel are connected and very big and it is hard to find your way to the apartment on first arrival. It would be very useful to have some kind of basic map of the building and surroundings.

Pros: Price

Cons: To far from town.

Cons: It was very cold in the apartment

Pros: Good location

Cons: We have been given an apartment different from what we chose on booking and paid for. When called the property manger they said that the photos we see on booking (of better looking apartments) are samples and one gets whatever is available?! Definitely not happy. The apartment we got was dirty, cold, bad furniture, dirty dishes, shower you cannot use properly...we are very unhappy. Staff were rude and unhelpful.

Pros: 5 starts hotel and an apartment for 4 people but the 2 were sleeping on an uncumfortable sofa really difficult. No reception service ,so you should talk to your agent for any problem and as a rusult poor comunication. The temerature was 8 degrees and the heating was off. The road to the hotel was competely destroyed and difficult to reach.

Cons: Low prices and full furniture equipment.

Pros: The Spa facilities after a day of ski

Pros: location, room

Cons: food, hotel staff

Pros: Location

Cons: No everyday cleaning.