Borovets hotels

Pros: Excellent location, probably the best service/restaurant/accommodation for ski in Bulgaria. Which is why reservations run out months in advance. 3rd year and hope to be back next year.

Pros: Excellent breakfast, Excellent location Ski in - Ski out Hotel. Superb quality for Borovets

Pros: Very good location, easy access to the slopes, very friendly staff

Pros: This hotel is clean,cosy, warm and inviting after a long day on the slopes. The spa is very good with lots of options for relaxation. Food & drink plentiful choice.

Cons: Small number of staff could smile a little.

Pros: Location, food, rooms, entertainment

Cons: Attitude of waiters in overall

Pros: Rila Hotel is located a few meters from the ski terrains and ski gondolas. They offer various facilities like ski rentals, ski depot, ski tickets, kids playgrounds, excellent lobby bar & restaurant, indoor pool, spa ...

Pros: very good breakfast

Cons: very slow elevators

Pros: The food and the facilities. The proximity to the ski lifts.

Cons: Noisy and not warm enough.

Pros: The food is very good.

Cons: The location is quite noise in the nights. In the nights it got a bit chilly.

Pros: Door to Ski, Location, Rooms, Organisation and the service, Animation Team from the Children playground.

Cons: Maybe a little more food Variation, it keeps repeating and a little more choices for children.

Pros: Great location with everything you needed in the hotel. Fantastic pool and spa area. You are at the foot of the ski hill and many restaurants around. Free easy ski storage. Gluten-free options available. Many fun things to do.

Cons: The family room are on the first floor only- right above the Bars/clubs??! They are tiny. Wouldn’t stay in one again, we could probably get two rooms on a high floor with a view for the same price. Guests have to pay for parking.

Pros: Great stay although no fresh milk in room for tea and the bed was a bit hard

Cons: Milk in room for tea and bed was too hard

Pros: The chalet was lovely, warm and comfortable. Daily cleaners and towel change. Staff were generally very friendly and helpful. Problem with electrics and heating sorted quickly. fantastic location.

Cons: The breakfast was not a 4-star standard at all or what we've come to expect in other Borovets hotels. Very Limited choice, no fresh fruit unless requested every day, no yogurt unless requested every day. none of the lovely stewed fruits and range of Bulgarian food. Poor wifi in the chalet. On check out we were asked to pay for drinks we didn't have. When we said it was clearly a mistake we did not seem to be believed and were told ''hmmm maybe'' It was not a comfortable situation at all.

Pros: The staff were exceptionally kind. The location is perfect, right next to the lifts and slopes. Great atmosphere and attention to detail.

Cons: The parking lot is small.

Pros: Excellent location. Convenient parking.

Cons: We stayed at one of the chalets. Dated furniture. Some issues with the cleanliness of the place. Sauna must be paid extra. Floor 0 is dark and gloomy. Floor 1 is ok.

Pros: Perfect location. Very warm rooms. Lovely eating area for breakfast. We had dinner there twice and the food was very good. Very happy stay.

Cons: If the water is a bit cold in the shower, just ask reception and they will fix it quickly.

Pros: Perfect location at the heart of Borovets, between 2 main skilifts. Private parking, very nice architecture, interior design and quiet restaurant (delicious). Excellent breakfast menu. Very friendly staff, accommodated all our needs, incl. for date change - thanks!

Cons: Sauna is not included in the price. Took some time for the central heating to heat-up the room due to our early arrival.

Pros: Family room ideal & good size but being on the ground floor not ideal as children used it as a play area, which kept us awake at the worse when we were leaving at 3.30am. Partially down to little soundproofing of doors leading to hallway. Always had plenty hot water & heating fab, albeit sometimes a tad too warm, no jumpers needed in hotel at all.

Cons: More staff needed that speak English, also badges to say what languages they speak may be beneficial. Not enough after dinner seating to relax. Fight every morning to get on the minibus to take us to the slopes, extra minibus essential for busy periods.

Pros: Breakfasts were excellent, and the smaller restaurant in the evening was good simple food and well priced

Cons: Staff in the smaller restaurant one night were dreadful, couldn’t find her then she was rude and really couldn’t be bothered. We had to go and find her to find out where the food was after 1/2 hr and to pay. It’s noisy lots of kids running up and down corridors at all times of the night. Beds- very low and uncomfortable. Bus - an absolute bum fight to get on it every time no one respected a queue particularly parents with kids

Pros: The food

Cons: The additional costs for parking and robes

Pros: It’s a very nice warm hotel. Food is really good. Staff friendly. Adrian was our favourite bar man. Really good value as wine and beer is part of half board package.

Cons: The bus to / from the slopes was a daily nightmare. The rudeness of other residents running to the front of the queue nearly caused fights. Putting equipment on the back sometimes meant you did not a get that bus. This place has two buses, use them, for the peak times.

Pros: The food is very good, the fire place on the bar gives a nice atmosphere. The staff is friendly and although the restaurant gets quite busy they do very professional service of keeping everything in order. The Spa is also very nice.

Cons: Water pool is a bit cold

Pros: The breakfast was ok. The SPA was good.

Cons: The service was extremely bad. They talked very laud for 2 hours in front of our room and didn't let us rest. The heating is 4 hours in the morning and 4 in the evening. In general it was cold in our room. The foyer was warmer than our room. THIS IS NOT A 4 STAR HOTEL!

Pros: hotel was very clean and location was as good as it could be. Just a few steps away from skiing.

Cons: Dinner offered was horrible. Badly cooked, bad quality and many cases cold as well. Breakfast was very average. Staff was very unfriendly. And even though free wifi was advertised, it was not free and on top of that, when I asked for it, the staff available on that day were not able to provide me with a password for it. Finally it was impossible to to set water temperature to be right for the shower. Every few seconds it was going from hot to freezing and back.

Pros: Great location. Basic but everything we needed for family ski trip at an affordable price!

Cons: Evening meal not a great deal of choice.

Pros: Cheap and cheerful, rooms were fine for the money you pay. Comfy beds - we had one of the 5 adult deluxe rooms in our booking which was very spacious! However the location was fine, near the slopes.

Cons: The staff are extremely rude and unhelpful behind reception, we made many complaints to them and without any real acknowledgement for the poor service. On check out they ask you if you have used anything in the minibar - to which we hadn't and then quickly send someone up to check in the fridge before you can hand your key in.

Pros: good location, friendly staff, good food, tople sobe.

Cons: The cleaner cleaned every day but only the floor, there was a lot of dirt under the bed. The cabinets were dirty, every time they dried things on the radiator there would be a lot of dirt on things. We had a fridge and stove but no dishes. Only 4 cups and 4 coffee mugs. WiFi je uzasan, skoro da ne postoji.

Pros: It's is a basic 3 star hotel which is in a great position about 100 metres away from the main gondola. They have a ski rental shop attached that gives 20% off prices for hotel guests. The bar is nice and the breakfast was good in preparation for a day's skiing. The staff were all very nice and spoke good English. The after ski massage was good after 3 days skiing and was relatively cheap as well. I'd recommend this hotel as it's the best I've stayed in over the past 3 years in Borovets.

Cons: Not much. It's a nice hotel.

Pros: The breakfast and location.

Cons: The flashing light outside my room all night.

Pros: Good location

Cons: Ski Room needs a proper ski shoes driers

Pros: The location was very nice and the stuff were very helpful

Cons: It wasn’t good value for money but it was nice

Pros: Very friendly and helpful staff. Good location. Very good ski shop below hotel.

Cons: Could do with a bit of modernisation and a pool or hot tub.

Pros: Good location. Good cotton sheets. Clean room. great hot water pressure in the shower. Generally friendly staff.

Cons: They should provide tea and coffee making facilities either in the rooms or in the foyer. The walls are thin and some of the drunken behaviour of other guests was unpleasant. Charging for the ski and boot storage was petty. Limited availability of the sauna (only between 4 and 6) is also mean. Breakfast so-so. Disappointing lack of nice fresh bread.

Pros: Every thing and the restaurant is absolutely amazing food local as one could wish for and the couple who run this hidden gem are absolutely amazing I love this place the Bulgarian hospitality at its very best I’m going and booked again soon love this place a long with many others

Cons: All good no problem

Pros: Flexibility - early checkin allowed Friendliness of the staff Very good breakfast and diner Baggage storage for free

Cons: Walls are quite thin, our room was next to the shower of the neighbours which waked us up Every morning around 6.30AM a pump or generator started working, caused some noise

Pros: Best place I've ever stayed in Borovets. Warm, cozy, friendly, peaceful. Breakfast and dinner were different every morning and were fabulous - dinner delicious, traditional Bulgarian food. Definitely return!

Pros: The hotel was very cosy and family run. We arrived late and they had sandwiches prepared for us. The food was very nice (little buffet style breakfast and dinners with lots of nice and relatively healthy homemade options - much nicer than many of the restaurants in the town) and the room was very clean and comfortable. We paid to use the Sauna and hot tub which was very cheap and nice after a day of skiing. It was about a 10/15 minute walk to the lifts and Gondola, which actually meant it was much quieter than many hotels in the centre. We got our skis from aplin right on the slopes in left them there, easier than leaving them at the hotel, which is also an option. Nice lounge area to relax with friends for a drink before or after heading into town in the evenings.

Cons: Filter coffee would have been nice at breakfast. Could have done with cosier bedding although the rooms can be really warm if you want them to be.

Pros: Very good.

Pros: The food was really good.

Cons: The room is too small.

Pros: Chefs are amazing and super friendly! We asked for kettle and was provided for us right away free of charge. We also got fresh toilet and towels every morning.

Pros: staff, food, rooms were all excellent.

Cons: neighbouring properties dogs barking all night made it very difficult to sleep at times. This is not the Hotels fault but needs to be considered when booking.

Pros: Small family like hotel

Pros: Nice rooms. Food was average but far better than most other restaurants in Borovets.

Cons: Bar could do with some lounge style seating.

Pros: Perfect villa, perfect location and decent food. Warm rooms and nice spa.

Cons: The smell of the fireplace is to strong and unbearable in the villa. Also the smoke of the fire comes back in the room and makes a real disturbing air... Also rooms are not cleaned daily.

Pros: A nice spacious apartment set up, felt comfortable and a good size. Loved the spa facilities after a day of skiing, recommend a massage from Katarina! Very tasty food, a good breakfast to set us up for the day and attentive staff. Shuttle bus service into town ran into town in the morning and bought you back from town in the afternoon until 6pm. Taxis to and from town were fixed rate 10 lev.

Cons: There were two stoves in the apartment but no kitchenware or crockery - the cupboards were bare. We had hoped to cook something one night but didn’t have our own facilities to do this with.

Pros: Generally we loved our stay. However, when I looked closer at things some parts of the hotel could of been a little cleaner. The drains in the spa showers didn’t work and flooded the changing rooms. I wouldn’t let these things put me off coming again. The bedding and towels were spotless and generally it was perfect for a skiing holiday with my family.

Pros: The position The price

Cons: The mattresses not comfortable!!!! The food not made well!

Cons: Extremely noisy. Very poor sound proofing - you could hear your neighbours through the vents in the bedroom and bathrooms which was unpleasant. It was also not helped by boards of children running around at all hours of the day and night between open hotel rooms, floors, in the steam and sauna rooms etc. We could not believe this was billed as a 5*. 3* at best in reality. Whilst the service was good, the food, breakfast and dinner, was not nice and never warm enough; even though we had paid for half board after a couple of days we ended up eating out every night because we couldn’t face eating lukewarm beige another time. Towels were old and frayed. Shower / bath leaked. Fruit in bedroom was a nice touch but some was moldy on arrival and not cleared up. Used cups/glasses weren’t all washed up. Coffee was vile - thank goodness you could buy the pods in the rooms. Cold pool and no jacuzzi. Boot room man was very helpful, very cheap for great service. Very helpful having a beauty room in the ‘relaxation area’ also.

Pros: Couldn’t have been more perfect for a ski trip! So close to the slopes, restaurants and apres ski! Highly recommend

Pros: Perfectly located for lifts, slopes, bars & restaurants. Breakfast was fine

Pros: Everything, I Love this hotel

Cons: Waiters during breakfast were too quick to take plates, had t finished when they snatched the plate from under my hands

Cons: The water in the swimming pool should be hotter not cold.

Pros: Everything else. Staff were so friendly and could not do enough to ensure a good stay. Food was absolutely amazing with a huge selection each meal. Spa facilities were a great welcome after a full day of skiing. Rooms spotless and kept stocked up. Borovets a very friendly welcoming place to ski

Cons: The hotel was too far from the resort centre. A heavy 30minute walk uphill. However there are 4 busses in morning and afternoon from hotel to centre to help with this

Cons: No water in the bedroom

Pros: Good breakfast.

Cons: Far to many children allowed in the bar area.Slow to clear tables at dinner.Pool didn't open till 10 am.

Pros: Good location. Free shuttle to hotel to samokov and back. Breakfast and dinner was nice. Staff were very friendly, specially the guy at the bar. Lots of restaurants in Samokov, souvenir shops, rent ski and snowboarding.

Pros: Free shuttle to the ski lift. Robes.

Cons: Dirty rooms. Poor dinner, with low quality food. Wanted an aperol spritz and a bloody mary at the bar, they couldn't make it, because no ingredients available and you have to pay for the coffee capsules in the room, which should be complimentary! Pool water is cold. Very basic spa area, definitely not a 4 star hotel! Don't waste your money here.

Pros: The hotel grounds were not far from the ski resort. There are good facilities like the Pool, sauna, steam rooms ECT (which we're all very clean) The buffet dinner provides a really nice variety of salads and hit food each night but we weren't too keen on the breakfasts. On my daughter's birthday the hotel left a card and nicely organized cakes in our room which was a really lovely touch after a long day at the slopes. The hotel rubs a transfer to the ski resort each morning and eve, although the last eve transfer is 5pm which is a little light if you want to have a drink after storing your ski equipment. However, the taxi is only 10lev (£5) Over all I think this is a good place to stay!

Cons: The down fall of this hotel was one staff member who was a but too touchy-feely for our liking.

Cons: Vary far out of main resort had to get taxi in and out daily, shuttle only runs at set times. No decent bar on location. Very difficult to locate location of the actual apartment within the building.

Pros: I like the property and the staff, also it was clean!

Cons: In the bedroom was so cold and you need to hunting parking places.

Pros: Apartment is new, specious, clean, and it is very near to the slopes (less then 10 mins walk in snowboard boots). Beautiful nature and surroundings. Annie, our contact person - was especially kind and helpful. We would definitely come here again. One thing worth mentioning is that Semiramida apartments and Borovets Hills hotel are connected and very big and it is hard to find your way to the apartment on first arrival. It would be very useful to have some kind of basic map of the building and surroundings.

Pros: Price

Cons: To far from town.

Pros: Bathroom - very clean Apartment - big with nice view

Cons: There was a problem with the wifi in my apartment it didn't work - the kitchen don't have microwave - they have oven but don't have microwave . there was nothing in the kitchen sugar/paper . For skiers you can go to the track in 5 minets and start skiing - this is good however - there is nothing near this hotel - not one restaurant not one supermarket absolutely nothing - you need drive to the town for everything - if you want to eat somewhere beside the hotel restaurant you need to drive - if you going to enjoy a beer in the town you need to take a taxi - the taxi charge 15-20 lev for 3 km ( the taxi was ordered through the reception of the hotel ) . additional charge for using pool and sauna . Usually i stay in Bansko - and i been in many appatment in a hotel - and its ok to pay extra for using the pool and sauna and usually its about 5-7 lev per person but in this case for using the pool and Jacuzzi they want 10 lev per person , for using sauna they want 35 lev per person - so basically i'm stuck on the mountain if i want to go somewhere i need to pay 15-20 lev if i want to go to sauna i need to pay 35 lev - its easier to book a hotel and it will be cheeper . Getting to the room - it's a long walk from the free parking of the hotel to the room - not very comfortable walk with bags.

Cons: It was very cold in the apartment

Pros: 5 starts hotel and an apartment for 4 people but the 2 were sleeping on an uncumfortable sofa really difficult. No reception service ,so you should talk to your agent for any problem and as a rusult poor comunication. The temerature was 8 degrees and the heating was off. The road to the hotel was competely destroyed and difficult to reach.

Cons: Low prices and full furniture equipment.

Pros: The Spa facilities after a day of ski

Pros: Location

Cons: Some staff a bit miserable. Water went off for three days in our apartment and they didn’t do anything to make it easier or move us to lower floor where there was water. Just let us use shower on ground floor. ( I should say it went off for 12 hours completely then after that just a trickle so tap and shower no use)

Pros: Clean, quiet, ideal location for ski access, good choice at breakfast

Cons: No issues - for the price paid everything was acceptable or better

Pros: Location and character.

Cons: Electrics in room were loose. Lamp shade in living room and socket next to bed.

Pros: Very good location on walking distance to the ski slopes and lifts. Pets friendly hotel in Borovetz. Clean rooms and very friendly staff. Good breakfast

Cons: Rooms are quite small and the furniture is rather old and needs replacement

Pros: Warm & clean & central location

Cons: Damp patches in room & bathroom. Dreadful smell from the drains in the bathroom. Water stopped halfway through a shower. Bathroom flooded every time you took a shower. My confirmation stated a bath I didn’t get this. Also given twin beds until I complained that I booked a double bed Security is questionable - Found that our passports were left unattended at reception & we found them ourselves when we returned a few hours later.

Pros: Easy location to find. Always hot water in the shower. Clean bedding and towels, when requested. Fridge in the room for our own food and drinks.

Cons: No lift to go up to the room. Extra charge for spa. Food was not great. Room not sound proof. Moisture in the bathroom with no window and too short shower curtain.

Pros: location, room

Cons: food, hotel staff

Pros: Location

Cons: No everyday cleaning.

Pros: Location and some of the staff

Cons: The rooms were very hot

Pros: Everything else is Fab.

Cons: Evening meal choice not very imaginative, same stuff every night.

Pros: Great location and value for the money. The rooms are clean and very warm. We have been upgraded for free in a large double room. The staff is very kind and helpful. I recommend the hotel, especially for a short stay. We didn't take advantage of the breakfast and dinner.

Cons: There was no control over the room temperature, which might be intentional, not sure.

Pros: I did like they were cleaning the room daily, but some stuff were left a side. They were taking the garbage out every day, fixing the beds every day, giving us clean towels and toilet paper. There was soap. The stuff was polite and helpfull.

Cons: I didn't like that they weren't giving us a clean glasses in the room every day, and the food was ok, in the evening the mayo salads weren't fresh, you could clearly see they were made from the breakfast leftovers, otherwise there were food choices, but we didn' t like the spices in the meat. And there isn't water for dinner, you have to pay for it. There wasn't a shampoo for taking a shower, the bath tub was somewhat broken, I was afraid to step in so that outside cover doesn't come out, and the coffee table in the main room was broken. They weren't wacuming every day.

Pros: Location

Cons: Could do with a bit of a make over in the chalets eg curtains, kitchen utensils and bathroom

Pros: Warm floors

Cons: When I made a room reservation, I asked to get a room not near the elevator, and we got a room exactly close to the elevator.There were a stange noises on the roof that disturbed us to sleep every night.

Pros: Great hotel in excellent location near slopes, bars and restaurants. Staff were extremely helpful and food was excellent with healthy options at breakfast and evening meal.

Cons: Nothing

Pros: Only the location was good.

Cons: The staff, except for the manager and the bartender, dont understand a word in English. Receptionists and most waiters cannot understand you. One day, I went to the hotel restaurant and ordered a pizza for lunch. They said they didn't have it but I could have it in the bar, then when I went to the bar, the bartender told me to go back the restaurant as there is only one kitchen which is in the restaurant. Eventually the bartender went the restaurant area to get my order done. Apparently they don't even understand the word "pizza". Another day, I asked for extra sheets, the receptionist said " tomorrow". Probably she didn't understand what I said. We had a great difficulty in communicating our needs. Also, the room was dirty, infested with bugs. We have red dots all over our body now because of that... this is the worst part of it... The food is another story... the breakfasts were just ok, however the dinner was not good at all. I couldn't eat a proper meal most evenings. Besides, it has a ski room however the man doesn't want to keep your own skis there because yoy didn't rent from him. It is definitely NOT a four star hotel. Maybe two stars that's all. Needless to say that we will never go there again.

Pros: Good value for the money, nice location, friendly staff.