Good to know
|Distance to city centre||9.0 km|
|Distance to airport||17.5 km|
Time of year
Show reviews that mention
|close to restaurants||in 65 reviews|
|great location||in 243 reviews|
|hot water||in 52 reviews|
|night clubs||in 40 reviews|
|ocean view room||in 116 reviews|
|pool and beach||in 247 reviews|
|poor condition||in 183 reviews|
|sea view||in 142 reviews|
|staff were friendly||in 161 reviews|
Jacuzzi closes at 8, pool closes at 10, gym opens at 8! Staff is rude and discourteous. The manager didn’t address the problems when raised. The bathroom shower barely sprinkled. Bathroom toilet paper was rough as sandpaper. Elevators malfunctioned all the time. Room key would stop working very now and then - happened three times during the stay.
The property was beautiful had a nice beach front view staff was very polite
The best thing about this hotel it's the pool
1.Was put on a double bed room when I had booked a king size. Was not told about it at check in. They walked us to the room and we seen it was not what we booked. I informed them about it and was told there was no king size available to come tomorrow and check on availability. Was moved the next day but air conditioning had a problem. Was told they would fix it while we went to the beach. Came back late and realized they fixed the noise but air conditioning was still not blowing cold air. We stayed there cause we was tired and didn't feel like switching so late. It got too hot.Woke up cause of it. They send someone to fix the air again the next day...still didnt work. Finally, on our last night got switched to a perfect working room. Wish they would've done that since day one!
Good beach location. Rich variety of fruits on the breakfast.
the cleanliness of the room is below average, the water in the shower did not drain and poured even with a very low water pressure. Hotel pictures do not matching the reality
I love our room with the ocean view! Perfect location, near the party area, the hotel is good and the staff are nice!
Pillows were smelly
Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation. Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean. All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more. Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax. The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
based on 6,124 reviews
Things to know
- Great view
Policies vary by room type and provider.
Reviews about Krystal Cancun
Most popular landmarks
- Forum Beach 165 m
- Playa Caracol 310 m
- Delphinus Punta Cancún 0.4 km
- Playa Chac Mool 0.8 km
- Cancun Golf Club at Pok Ta Pok 1.7 km
- Playa Tortugas 2.5 km
|Playa Del Carmen||66.8 km|