Cons: Tried to return the car after hours, as I was told I could. The drop box wasn't working correctly and I waited on hold twice after being hung up on the first time. The second time I was told the computers were down and to call back later. After convincing the agent to talk to me anyway, he had no help to offer and didn't seem to be familiar with the after hours process. Very frustrating.
6 Jun 2016
Pros: Good car. Check in was efficient.
Cons: Smell in the car was horrible. When I asked about it, they said that it was the air freshner used. I believe them but they need to find a better way of making the car smell better.
Check out: could not check out at the office I picked up from because it was closed for memorial day weekend. This was not clear when making the booking online on kayak.
18 Jul 2016
Great Car, Great Price, Very Clean
Pros: Everything was perfect. The car was waiting for me when I got there (1 hour early) Friendly staff.
Cons: Checkout on Sunday Morning was a bit rough, several customers in line with only 2 people on staff. They had to check the cars, move them around. Would have been better if they had a lot person to do all the extra work
7 Aug 2016
Cancelled rental and would never use again!
Pros: I did not like anything!! This site and company was Awful!!
Cons: Arrived to find only one person working with a line to the door. The business office was dirty and hot. The worker represented the business in the same manner. Then without referencing this on the website they wanted to hold $200 extra dollars for using a debit card along with a credit check. Really?
9 Aug 2016
Almost perfect experience
Pros: Seriously, everything was great with only the exception that I address later. The office was close to my hotel -- a very easy walk. The car was nice to drive, clean, and in good shape. The Budget personnel were pleasant and helpful. Checking the car out and then checking it in were easy and quick.
Cons: I wish I had realized I could drop the car off after hours. Instead, I paid to park it at my hotel overnight. The signs that told you about this were on the counter, but when you're standing AT the counter, their position is such that you don't really see them; instead, you are likely to be reading the various signs that talk about toll roads, moving trucks, etc. Thus, I didn't notice this was a possibility, which cost me $26.
14 Aug 2016
Pros: Overall positive experience with this transaction.
Pros: the counter guys were fast and very nice. good price, easy service and a clean car with a great air conditioner.
Cons: the lady behind me in line. such a pushy, impatient white trash lady. didn't know a line works in such an establishment. I'm white, so I know what white trash looks like.
22 Aug 2016
Pros: The gentleman at the counter for pick up was awesome!
Cons: Check in was a little impersonal.
7 Oct 2016
Pros: The customer was good. Christopher was nice, courteous and explained things clearly.
Cons: The pick-up location, we had to walk for 10 minutes through a few plies of stairs until we reached the rooftop of the parking complex to get our car.
Typically, the car will be driven up in front of the office for us.
Pros: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Cons: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.