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Pros: Food, service

Cons: The space

Pros: Flight time shorter than scheduled. Food good. Crew great.

Cons: Somewhat limited recent release movies compared to Emirates.

Pros: Flat bed is wide and comfortable. Cabin crew was excellent.

Pros: Amazing crew. On-stop flight. All premium economy for reasonable price.

Cons: Silk air

Pros: The punctuality and the entertainment

Cons: Perhaps a more organized boarding process

Pros: Love Lufthansa

Pros: The crew and snacks

Cons: They take the headphones about an hour before landing which isn’t ideal.

Pros: the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again.

Pros: Delay of check in with upgrade

Pros: Crew was attentive and informative of delays

Cons: This was American Airlines .. my Bags came out late even though i was in Biz Class

Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Cons: Many movies were old

Pros: Great service for economy. Very attentive flight attendants.

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: very nice crew

Cons: my baggage was lost

Pros: Great airline

Pros: The service was consistent and crew were all very respectful and did their best.

Cons: The seats were extremely narrow, hard and uncomfortable....

Pros: Everything. Very comfortable seat. Great food.

Cons: Better movie selection.

Pros: Food and professionalism, were excellent, had a good stress free experience.

Cons: Had issues with unusual plane noise.

Cons: Overall experience is good.

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: The planes were well maintained. Good entertain emend choices. Food was decent too

Cons: The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it.

Pros: The take off and landing was peaceful and on time

Cons: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Cons: Very professional and friendly crew. Food quality was excellent.

Pros: Crew and service were outstanding!

Cons: I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters.

Pros: Punctual and direct flight NRT-BOS. Time-efficient.

Cons: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.

Pros: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Cons: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Pros: Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane.

Cons: Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible.

Pros: Planes were comfortable and well maintained.

Cons: The food

Pros: Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future.

Cons: Nothing. The experience for international economy was perfect.

Pros: I volunteered when flight attendant asked if I would help in exit row responsibility.

Cons: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!

Cons: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.

Pros: Amazing crew

Cons: Perfect

Pros: Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like.

Pros: Typical JAL, nearly everything was fantastic.

Cons: I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats.

Cons: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.

Cons: The Entertainment screen could have been larger.

Pros: The crew, leg room with seats! The flight crew was extremely nice!!!!

Cons: Everything was pleasant....I wouldn’t change anything.

Cons: Leg room was terrible in economy and food was poor from the USA

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: Seat was both comfortable and spacious. Crew were very attentive and personable.

Cons: Really great flight. Can’t say enough about it.

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Cons: Seat cushion could use more cushioning. Larger portions of drinks served

Pros: Crew was amazingly nice, friendly and very helpful...

Cons: The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies...

Cons: Good space with large seats. Good food and service.

Pros: Quick and easy boarding and departing. Wonderful and friendly staff.

Cons: Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable.

Cons: Not enough room with the seats if someone reclines in front of you.

Pros: Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!

Cons: Extra personal space and food that isn't served frozen would be nice!

Pros: Flight attendants were nice

Cons: The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all.

Cons: Everything

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Pros: Overall, I can’t complain. The take off and landing was peaceful

Cons: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Pros: Great

Cons: Terrible

Pros: Super good crew.

Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.

Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.

Cons: 20 min late but acceptable for a 15 hr flight