Recent reviews
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- Negative
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6.8
Cons: we had to be driven to another location because the vehicle wasn't available. It was a short ride 10 mins. The ability to add additional drivers at no cost.
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9.2
Pros: Staff was great! They even waived a fee for returning the car the morning after it was due when I explained my situation to them.
Cons: I hate the fact they charged me $20/day extra for not being 25 or older. That cost me $500 of bullcrap made-up fees.
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8.0
Pros: Car drove well.
Cons: Getting a mid size car that i reserved not a full size!
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2.0
Pros: Drop off off at the airport was very easy
Cons: Pickup was terrible. Slow. They did not have a vehicle ready for us. They did not give us the class of vehicle we paid for. They did not offer us alternate options. The vehicle they gave us was dirty and damaged. Terrible experience
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2.0
Pros: Nothing
Cons: Deposit amount isn’t known before hand and price to be paid varies from what is advertised on website.
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10.0
Pros: I had reserved a compact car, and was very pleasantly surprised when they gave me a Hyundai Tuscon, a small SUV, an all-wheel drive model with only 16K miles on it, and in excellent condition.
Cons: Had to think of anything they could have done better. The location at 1521 Howell Mill Road could use some better customer seating.
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8.0
Pros: Customer Service Agents
Cons: Car options/availability
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8.0
Cons: Extra charges on my rental
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9.2
Excellent Value!
Pros: Kayak helped me find the correct car rental company, Enterprise, at the right price!! Thanks again for making my Christmas trip a great one!
Cons: The Ford Fiesta seats are a bit tight.
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5.6
Not the location I requested
Cons: I searched for car rentals to be picked up at Atlanta, GA airport. When booking I was under the impression that’s where my car would be. I was not informed that the car pick up location was not at the airport but a 50 min drive away. It took me over an hour to reach the actual enterprise location, in which I was surprised to find out there is a $250 holding fee in case of damages that was not revealed to me as well. I would prefer if I choose a specific location to pick up a car rental that it only shows me those options.
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3.2
Cons: I got the car for one day and returned it one hour before the agreed time but got charged for two days!!!
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8.0
Pros: Great manager!
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9.2
Pros: Staff was great! They even waived a fee for returning the car the morning after it was due when I explained my situation to them.
Cons: I hate the fact they charged me $20/day extra for not being 25 or older. That cost me $500 of bullcrap made-up fees.
review from
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10.0
Pros: I had reserved a compact car, and was very pleasantly surprised when they gave me a Hyundai Tuscon, a small SUV, an all-wheel drive model with only 16K miles on it, and in excellent condition.
Cons: Had to think of anything they could have done better. The location at 1521 Howell Mill Road could use some better customer seating.
review from
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9.2
Excellent Value!
Pros: Kayak helped me find the correct car rental company, Enterprise, at the right price!! Thanks again for making my Christmas trip a great one!
Cons: The Ford Fiesta seats are a bit tight.
review from
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6.8
Cons: we had to be driven to another location because the vehicle wasn't available. It was a short ride 10 mins. The ability to add additional drivers at no cost.
review from
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8.0
Pros: Car drove well.
Cons: Getting a mid size car that i reserved not a full size!
review from
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8.0
Pros: Customer Service Agents
Cons: Car options/availability
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8.0
Cons: Extra charges on my rental
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8.0
Pros: Great manager!
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2.0
Pros: Drop off off at the airport was very easy
Cons: Pickup was terrible. Slow. They did not have a vehicle ready for us. They did not give us the class of vehicle we paid for. They did not offer us alternate options. The vehicle they gave us was dirty and damaged. Terrible experience
review from
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2.0
Pros: Nothing
Cons: Deposit amount isn’t known before hand and price to be paid varies from what is advertised on website.
review from
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5.6
Not the location I requested
Cons: I searched for car rentals to be picked up at Atlanta, GA airport. When booking I was under the impression that’s where my car would be. I was not informed that the car pick up location was not at the airport but a 50 min drive away. It took me over an hour to reach the actual enterprise location, in which I was surprised to find out there is a $250 holding fee in case of damages that was not revealed to me as well. I would prefer if I choose a specific location to pick up a car rental that it only shows me those options.
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3.2
Cons: I got the car for one day and returned it one hour before the agreed time but got charged for two days!!!
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