Atlanta Car Hire

Cons: When I tried to use a coupon at the desk, I was told I had to call customer service, so I did. The guy on the phone made the rental cost about $80 MORE with my discount coupon. The. Manager had to fix it. The car had a problem with the wheel rubbing on something when we had four people riding in it.

Cons: What's the point of choosing a rental company according to a quote if, on site, they more than double it with fees and taxes and insurance you can't really decline? There's nothing honest about such policy.

Cons: all was good

Cons: Didn't explain the process of choosing your vehicle from several rows of cars, I spent10 minutes looking for number he wrote on my contract...don't very friendly or helpful person working in the parking lot.

Cons: Let me start by saying I have never written a negative review, but out experience was so horrible I couldn't refrain from earning other. We rent cars at least three times a year and renting with Dollar has been the worst traveling experience to date. When we went to pick up our car the line was huge. All the other rental agencies weren't. We waited for over 45 minutes in line. When we went to the counter the employee, James, was a JERK! He was arrogant, rude and it was the worst customer service we have ever received ANYWHERE! We had booked a deal on Kayak that said that it would fit 5 people in a car and a huge suitcase and they gave us a Ford Fiesta. How was this supposed to fit my family of 5? When we explained this to him he said he could get us a bigger car but it would be and additional $20 a day- making our total bill now more handouble what we were paying. We tried to explain the situation and he kept being rude back. He kept yelling "next in line", while we were up there taking to him trying to work it out. I told it was rude he wasn't helping us and trying to push us out. He said we were taking to long and to go back in the back of the 45 minute line. I told him we couldn't afford $20 a day for just moving up one size of vehicle and he said that was too bad because they were sold out and he obviously didn't care or didn't want to help people out. Did I mention that we had 3 kids with us under the age of 5 and had just come off a 4 hour flight? We finally agreed to his ridiculous terms so we could get a car for our kids who had now waited with us at Dollar for well over an hour. James was so rude and apathetic. It would have been nice to get the rental we had originally signed up for and to have had someone with great customer service. Dollar may be cheaper but they stick it to you in the end. So disappointed.

Cons: Two points. First, the Sales Rep at Atlanta tried to trick me into purchasing non-mandatory insurance by deliberately not offering 'no insurance' as an option and displaying only insurance options that incurred additional fees. This is a lie by omission and is decidedly shady. Purchasing even the cheapest insurance would have doubled the price of my rental contract. Second, the Dollar/Thrify site is NOT clear that use of a Debit card mandates a credit check and can lower one's credit score. To quote a lawyer friend who was with me at the counter, "That's a class-action lawsuit waiting to happen."

Cons: Everything yall suck

Cons: I was told an extension of the rental was easy and was given a fee. I was told that switching the car out to my brothers name was not an issue and dropping it off at a different airport location was no problem. When the time came for all of that, there was a huge problem. None of what was promised to me was honored and all because of a lack of management on hand, lack of knowledge by the staff and horrible customer service. All of this complied led to overcharges and INCORRECT charges to me and my brother. I am in the middle of trying to get the refunds issued but it has yet to happen.

Cons: My issue- needed a cheap car but happy to choose a Toyota! I love them. Yaris was surprisingly comfortable for a tall person.

Cons: Payless did not a car for me when I got there on the time stated for the rental. I had to wait to wait 45minutes for my car. Payless offered no compensation for my inconvenience except to give my corporate rate on a 50dollar/day SUV. I was getting the 19dollar/day compact car. The agent at the desk didn't even apologize for Payless goof. On the good side the car was clean.

Cons: Did not honor reservation. Cancelled due to over book

Cons: When I arrived the desk staff @ Payless told me THERE WERE NO CARS! Even though I had a reservation. I was told I would have to wait till cars were returned. I waited 1 hour and when I went to the garage the Payless LOT was full with PAYLESS RENTAL CARS of all size and models. I don't know what type of scam this was but it cost me a delay in business meetings I had scheduled upon my arrival. I will never rent from Payless. I would highly recommend blocking this company on your website. There were other people affected by their NO CARS available. I know a couple went to Enterprise. I also was making a reservation with Enterprise when they finally called for me to return to their desk. WORST EXPERIENCE EVER with a car rental company.

Cons: They were overbooked and up-charged me. When I returned the car the "couldn't inspect it or give me receipt because only one person was working the counter" I left the keys with them and never received a bill

Cons: The pickup process was poor. Very slow even though there were only a few customers. Out of full size cars. Offered me smaller mid-size car at same price. Full-size car showed up at last moment. Car did not have full tank of gas. Waited for person to show up to get the car gassed up. Didn't have gas key. Person walked somewhere to get key on other side of parking garage instead of taking car to get key and gas up the car. Looong wait. Ugh.

Cons: Unfortunately upon arrival I received information that the insurance coverage I purchased online would not count and in order to receive the car I would need to purchase insurance from them directly because third party insurance was not accepted.

Cons: It was to far away from the terminal

Cons: Vehical badly needed a car wash. Did not have car I requested so I had to pay extra for a larger car.

Cons: The car was really dirty on the outside when I picked it up. Also the agent gave me a hard sell on the additional insurance. It detracted from the experience and made me nervous to drive the car after I declined the coverage.

Cons: The service attendant refused to give my mom the car that we booked for paid for through Kayak.com. He's reason was that the companies policy changed and they no longer allow debit cards for payments through third party reservations website. My mom was stranded in Atlanta for two hours waiting to find a way to get to her sick 91 year old mother. Eventually, my mom took a cab and had to pay $90 out of pocket. We would like out money back since we did not get the service that we paid for.

Cons: Despite pre-paying and scheduling a pickup, the car wasn't at the location when I came to pick it up. They called someone to bring a car over from another location. I had to wait 30 minutes for that car to show up.

Cons: Everything

Cons: Melody garcia stole it never picked me up

Cons: The price fouled at check. I was trying to be budget consciencouis and in the end the rental car for one day cost over $300. I was late on return which indontneven rememver discussing the return time and they charged me for another full day. And it was already an expensive rental because I was dropping off in a different location. They included that cost in the 2nd says price as well. Crazy expensive for have this little car for just over 24 hrs. I certainly will never rent from hertz again. Also the car smelled.

Cons: For hertz to only have one location to drop off on the weekend after Christmas is s terrible business practice

Cons: I found it bit pricey for the car to be picked up from one location and dropped to other location. It was almost 4 times on the price of pick and drop at same location.

Cons: I didn't like the fact it was the wrong location and there were hidden fees

Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal". So far I haven't experienced a great customer service car rental.

Cons: Nothing

Cons: We asked to drop off at airport and was assured the location was at the airport. Wrong location was listed and was over 10 miles from the airport.

Cons: They overcharged me by $300!!!! Thankfully I caught it and got it adjusted, but they still owe me $41.

Cons: they charged the loss damage waiver even if I didn't ask it. Never again Thrifty

Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go. Minor prob.

Cons: I didn't like the hourly charge. I had picked up the car early and dropped it off at the original time.

Cons: You need a credit card. If you have a Debit Card they will ask for a bunch of documentation.

Cons: Was a mix up in locations of rental pick up.

Cons: No car available. They said they had tried to call us in the a.m. to tell us they had no vehicle available, but I never received call.

Cons: lower level employees all telling me that the price they had in their hand or on their screen was normal. Manager was very helpful and made up for this.

Cons: an airport pick up was requested ( ATL ) the web site gave us a reservation north of Atlanta GA 40 minutes from the airport. hen I realized this I received a call from the office asking if I would be picking up the car, then informed me they close in 30 minutes. My $95 3 day rental became a $356.00 rental THIS DISTROYED MY HOLYDAY WEEKEND. I had no money to go out to eat or see sites. we stayed in my sons apartment and watched movies.

Cons: When I came with my confirmation number and confirmation email from Kayak, the enterprise counter said my confirmation number wasn't a real confirmation number. Also they said the price would be three times what I confirmed through your site. Their excuse was "oh, third party sites use different prices". Well, what the hell, why does enterprise even do business with kayak then? The manager came out and gave me a cheaper rate but it was still 80 dollars more than what I was confirmed for. I will never rent from enterprise again.

Cons: Nothing!

Cons: I'm an EU citizen and was in possession of a calid EU drivers license as well as an international driving license. Alamo employee refused to rent a car to me since internationa driving license isn't entirely translated in English. I need to remind intelligent species out there that English isn't the only language on the planet and that, in addition to English, EU issued international drivers license is translated entirely to German, French and Italian. Even after he, and I quote: "AKSED his supervisor about it" I still didn't get a car. If you're an international traveler- avoid Alamo.

Cons: N/A

Cons: Called me 15 mins before reservation, left message that they were "all out of cars" and left a number to call back "if I had questions." Called number back and rang endlessly. Needed car for work trip and had to scramble, ended up being late.

Cons: I accidentally booked the downtown Alamo instead of the ATL airport. The airport staff used it as a chance to gauge me for 4x what I booked it at. Felt very taken advantage of.

Cons: Location was hard to find. Poor customer service

Cons: There was a rush that day in atlanta and the company seems to have come up with a instant stretchy to refuse cars to people with international driving license. I had to visit the International Airport where the same company agreed to accept my license but demanded $200 per day for the same car. I paid for Uber, wasted my time and finally had to cancel my meeting. This is simply rediculous. People with a US license were asked for 2 separate ID's something again naive and obstructive.

Cons: Driving over an hour in Atlanta traffic to pick up the car, only to be told I could not take the car after all, because, after being told I could use a debit card, I was informed that I needed other documents. I did not have the documents with me because I was traveling. Even if I was willing to leave a very large deposit, I could not rent the car. Terrible service all around!

Cons: Agent informed me that no upgrades were available (I am preferred select) and then assigned me the one in the reserved class with the most miles and most poorly equipped of the three they had. Original car smelled of smoke.

Cons: Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.

Cons: When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.

Cons: When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.

Cons: Made a reservation 3 week prior to pickup day. Walked in to rent the car, which I was informed there were NONE LEFT. The car that I had made the RESERVATION for was given away. I was offered a different car that was "5 tiers higher", but was going to get "the best discount available". So NONE of the information I was emailed three weeks before was even accurate. When it came time to actually pay, I gave my debit card, (which I have used to rent cars before) I was informed I could ONLY use a major credit card. Once again, none of this was mentioned in my confirmation email. Needless to say, nothing could be done, and I missed my Thanksgiving. Thank you Avis .

Cons: We were unable to rent the car. The employee was so rude! I reserved the car through Kayak but the Avis directions didn't specify that we needed an alternate credit card, where to find the rental center, etc.

Cons: The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.

Cons: Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.

Cons: The guy at the front counter of the AVIS in Atlanta was not helpful and could not offer any assistance with my rental.

Cons: The staff at the location was so far below any professional standard it was unsettling. Further more, Avis customer care, had no concern or desire to better the situation, that wouldnt have cost me more money.

Cons: A little pressure to buy more insurance than I wanted.

Cons: DON'T KNOW COULD GET A CAR!!!!!!!!!!!!!!!!!