Atlanta car rentals

Cons: I didn't like the fact it was the wrong location and there were hidden fees

Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal". So far I haven't experienced a great customer service car rental.

Cons: Nothing

Cons: We asked to drop off at airport and was assured the location was at the airport. Wrong location was listed and was over 10 miles from the airport.

Cons: They overcharged me by $300!!!! Thankfully I caught it and got it adjusted, but they still owe me $41.

Cons: Nothing in particular

Cons: The rental agents at this location are the most unprofessional, aggressive and disrespectful people I’ve ever encountered. I will NEVER ever consider Thrifty again.

Cons: There was no car available for me to rent and I couldn’t get in contact with anyone to cancel my order

Cons: No complaints except that the drop off location in NYC is labeled "Hertz" and does not mention Thrifty. I did not realize that there was a merger so had trouble finding it.

Cons: When I tried to use a coupon at the desk, I was told I had to call customer service, so I did. The guy on the phone made the rental cost about $80 MORE with my discount coupon. The. Manager had to fix it. The car had a problem with the wheel rubbing on something when we had four people riding in it.

Cons: What's the point of choosing a rental company according to a quote if, on site, they more than double it with fees and taxes and insurance you can't really decline? There's nothing honest about such policy.

Cons: all was good

Cons: Didn't explain the process of choosing your vehicle from several rows of cars, I spent10 minutes looking for number he wrote on my contract...don't very friendly or helpful person working in the parking lot.

Cons: Let me start by saying I have never written a negative review, but out experience was so horrible I couldn't refrain from earning other. We rent cars at least three times a year and renting with Dollar has been the worst traveling experience to date. When we went to pick up our car the line was huge. All the other rental agencies weren't. We waited for over 45 minutes in line. When we went to the counter the employee, James, was a JERK! He was arrogant, rude and it was the worst customer service we have ever received ANYWHERE! We had booked a deal on Kayak that said that it would fit 5 people in a car and a huge suitcase and they gave us a Ford Fiesta. How was this supposed to fit my family of 5? When we explained this to him he said he could get us a bigger car but it would be and additional $20 a day- making our total bill now more handouble what we were paying. We tried to explain the situation and he kept being rude back. He kept yelling "next in line", while we were up there taking to him trying to work it out. I told it was rude he wasn't helping us and trying to push us out. He said we were taking to long and to go back in the back of the 45 minute line. I told him we couldn't afford $20 a day for just moving up one size of vehicle and he said that was too bad because they were sold out and he obviously didn't care or didn't want to help people out. Did I mention that we had 3 kids with us under the age of 5 and had just come off a 4 hour flight? We finally agreed to his ridiculous terms so we could get a car for our kids who had now waited with us at Dollar for well over an hour. James was so rude and apathetic. It would have been nice to get the rental we had originally signed up for and to have had someone with great customer service. Dollar may be cheaper but they stick it to you in the end. So disappointed.

Cons: Two points. First, the Sales Rep at Atlanta tried to trick me into purchasing non-mandatory insurance by deliberately not offering 'no insurance' as an option and displaying only insurance options that incurred additional fees. This is a lie by omission and is decidedly shady. Purchasing even the cheapest insurance would have doubled the price of my rental contract. Second, the Dollar/Thrify site is NOT clear that use of a Debit card mandates a credit check and can lower one's credit score. To quote a lawyer friend who was with me at the counter, "That's a class-action lawsuit waiting to happen."

Cons: Everything yall suck

Cons: I was told an extension of the rental was easy and was given a fee. I was told that switching the car out to my brothers name was not an issue and dropping it off at a different airport location was no problem. When the time came for all of that, there was a huge problem. None of what was promised to me was honored and all because of a lack of management on hand, lack of knowledge by the staff and horrible customer service. All of this complied led to overcharges and INCORRECT charges to me and my brother. I am in the middle of trying to get the refunds issued but it has yet to happen.

Cons: My issue- needed a cheap car but happy to choose a Toyota! I love them. Yaris was surprisingly comfortable for a tall person.

Cons: Weekend rental was difficult due to open locations being 1-2 hours away, and having short business hours. When reserving car I asked can car be returned to any hertz they said yes. When I was returning the car after a 7hour drive I called and asked if I could return at any hertz location, they said yes. Upon returning the car to a closer hertz they said there’s a $20 drop off fee because this was not he original location. there was no mention of this in either of previous conversations.

Cons: The service attendant refused to give my mom the car that we booked for paid for through Kayak.com. He's reason was that the companies policy changed and they no longer allow debit cards for payments through third party reservations website. My mom was stranded in Atlanta for two hours waiting to find a way to get to her sick 91 year old mother. Eventually, my mom took a cab and had to pay $90 out of pocket. We would like out money back since we did not get the service that we paid for.

Cons: Despite pre-paying and scheduling a pickup, the car wasn't at the location when I came to pick it up. They called someone to bring a car over from another location. I had to wait 30 minutes for that car to show up.

Cons: Everything

Cons: Made a reservation online. Got there, and they weren’t even open. The office was closed for a holiday. I shouldn’t have been able to book a car on a day they wouldn’t be open. Even still, you’d think they’d call and let me know they would be closed once hey saw I was coming in that day. Other people were there with the same problem. Called customer service and they wouldn’t do anything for me. Was stranded without a car. Steer clear!

Cons: I did not like the fact of how long I had to wait to get a car. I did not like the fact that the representative had no urgency of helping the customers and the attitudes of several employees while asking questions. They were careless.

Cons: You might want to check to make sure the office is open before acting a third party. Bye, Kayak

Cons: I landed in Atlanta and went to pick my rental up at Hertz. Kayak had set it up for pick up in Buckhead, a place I don't know and that was nowhere near where I was staying. It was a horrible experience and I did not get to rent the car.

Cons: I was traveling from California. I wasn't able to keep my phone charged very inconvenient since the car had no GPS system and I needed to rely on my phone....

Cons: cold response from the manager as they didn't had any intermediate or compact car for me. Gave me a mini van which i didn't need as is V6 and consumes more gas. Plus i was driving in mountain region , therefore small cars are easier to maneuver . I asked him to provide me a smaller car even if it was v6 so driving is easier for me. He DECLINED and gave me no options at that price even he had a smaller car honda genset. He wanted to sell me that car at a higher price WHICH ofcourse i won't pay addtional. was out of my budget.

Cons: Their cars have temporary licence plates that expire during the rental period. I was scared of every police car near me. Also when returning the car at ATL custumers are supposed to know that they return the car to Advantage instead of EZ, signs for EZ point to a different location in another building. Very strange operations indeed.

Cons: The first two cars given to me had very bald tires. Then the next available car was a pickup truck. The tires were good but I did not want a pickup truck.

Cons: i had to wait 20 minutes plus for this vehicle, it was not properly clean,it smells like someone was smoking inside the vehicle and to make matters worse the front counter add other charges without my consent so please everyone look at the breakdown of your bill before you leave the counter they are not honest.

Cons: We were told that our reserved car had been given to someone else and the only other car at that price range was a van so the low price that we thought we were getting was increased significantly. The car- a Hyundai Sonata- REEKED of cigarette smoke.

Cons: The car didn't reverse very well, I had to give it a lot more gas, but that is probably a manufacturing issue. Also, the rental car return in Atlanta Airport is really confusing. There aren't any clear signs about return, other than the general vicinity of the company you're renting from. We also got there at 6am, so maybe the issue was more that it was really early and there weren't enough employees available to direct the customer.

Cons: Check in is ALWAYS painfully slow. If there is a line at check in forget it, you'll be waiting 45 minutes to check in, and then at best another eight minutes to get your keys.... The cars that I have received have always had some spray disinfectant, like in a hotel room that someone smoked in.

Cons: The car had hand crank windows and one key lock in the driver's side door that did not lock or unlock the other doors.

Cons: Few customers but the time to get service was about 20-30 minutes. The first car I was assigned had a tailpipe loose. Had to be assigned a second car. The two cars I experienced had air freshener that was not pleasant. The second car had stains in the drivers seat. The second car leaked water. I took pictures of where the water was leaking into the car from under the dash as well as from the roof/headliner. They have you inspect the vehicle before you drive, but the garage is so dark and the car was wet it was difficult to inspect. Had to use the phone flash led to provide light to inspect the car.

Cons: Payless did not a car for me when I got there on the time stated for the rental. I had to wait to wait 45minutes for my car. Payless offered no compensation for my inconvenience except to give my corporate rate on a 50dollar/day SUV. I was getting the 19dollar/day compact car. The agent at the desk didn't even apologize for Payless goof. On the good side the car was clean.

Cons: Did not honor reservation. Cancelled due to over book

Cons: When I arrived the desk staff @ Payless told me THERE WERE NO CARS! Even though I had a reservation. I was told I would have to wait till cars were returned. I waited 1 hour and when I went to the garage the Payless LOT was full with PAYLESS RENTAL CARS of all size and models. I don't know what type of scam this was but it cost me a delay in business meetings I had scheduled upon my arrival. I will never rent from Payless. I would highly recommend blocking this company on your website. There were other people affected by their NO CARS available. I know a couple went to Enterprise. I also was making a reservation with Enterprise when they finally called for me to return to their desk. WORST EXPERIENCE EVER with a car rental company.

Cons: They were overbooked and up-charged me. When I returned the car the "couldn't inspect it or give me receipt because only one person was working the counter" I left the keys with them and never received a bill

Cons: The pickup process was poor. Very slow even though there were only a few customers. Out of full size cars. Offered me smaller mid-size car at same price. Full-size car showed up at last moment. Car did not have full tank of gas. Waited for person to show up to get the car gassed up. Didn't have gas key. Person walked somewhere to get key on other side of parking garage instead of taking car to get key and gas up the car. Looong wait. Ugh.

Cons: Unfortunately upon arrival I received information that the insurance coverage I purchased online would not count and in order to receive the car I would need to purchase insurance from them directly because third party insurance was not accepted.

Cons: Waited an hour and a half for a rental that I made a reservation for. A lot more money than I expected to pay.

Cons: Raised the price of my rental at the desk different from what I reserved online

Cons: I didn't like the hourly charge. I had picked up the car early and dropped it off at the original time.

Cons: You need a credit card. If you have a Debit Card they will ask for a bunch of documentation.

Cons: Was a mix up in locations of rental pick up.

Cons: No car available. They said they had tried to call us in the a.m. to tell us they had no vehicle available, but I never received call.

Cons: lower level employees all telling me that the price they had in their hand or on their screen was normal. Manager was very helpful and made up for this.

Cons: an airport pick up was requested ( ATL ) the web site gave us a reservation north of Atlanta GA 40 minutes from the airport. hen I realized this I received a call from the office asking if I would be picking up the car, then informed me they close in 30 minutes. My $95 3 day rental became a $356.00 rental THIS DISTROYED MY HOLYDAY WEEKEND. I had no money to go out to eat or see sites. we stayed in my sons apartment and watched movies.

Cons: When I came with my confirmation number and confirmation email from Kayak, the enterprise counter said my confirmation number wasn't a real confirmation number. Also they said the price would be three times what I confirmed through your site. Their excuse was "oh, third party sites use different prices". Well, what the hell, why does enterprise even do business with kayak then? The manager came out and gave me a cheaper rate but it was still 80 dollars more than what I was confirmed for. I will never rent from enterprise again.

Cons: Agent informed me that no upgrades were available (I am preferred select) and then assigned me the one in the reserved class with the most miles and most poorly equipped of the three they had. Original car smelled of smoke.

Cons: Car had brake issues. Took roadside assistance 5 hours to switch out car. When I returned the car, they said the returned car by the towing company had damage, which was not caused by me. I commodore to several people in roadside assistance and to avis, but did not get compensated for anything. I am not pleased.

Cons: When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.

Cons: When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.

Cons: I never dropped it off because I never got the chance to pick it up

Cons: Clearly someone smoked in the car, and rather than having it cleaned, copious quantities of air freshener were dumped in. I had to keep windows down at all times or my eyes started burning. At the end of a 4 hour road trip I had to take a shower immediately, because my family smelled the car on me when I walked in. Really disappointing.

Cons: The car smelled like smoke dispite being a non-smoking car. There was an hourly fee added bc the return date the car was on a Sunday at they opened later that day. The car was rented on a Friday at 7:45 am and they didn’t open until 8 am on Sunday. They did not have a key drop so that was not an option and they would not wait u Tim 8 to rent the car to me bc they said the transaction had already processed and changes could not be made.

Cons: Service when I got there was no cars available

Cons: No cars available! Our reservation was made in advance, but when we arrived at the office, the woman informed us that all cars were either rented or inoperable. I understand that this can happen on occasion, but the woman did nothing to try to help me with my situation. I am very disappointed with Avis, and will not be renting here any time soon. I suggest others do the same.

Cons: I didn't like everything about this Avis car rental office. The agent was very rude. He game wrong information about which car I should pick. The car I picked was dirty and had water bottles inside it.

Cons: The car was dirty.

Cons: A little pressure to buy more insurance than I wanted.

Cons: The car smelled like smoke. Would have been nice to have someone walk through the features of the car. Took a long time to figure out all of the new controls.

Cons: 1st vehicle was old and broke down with a transmission problem. It took two hours to get a replacement vehicle while stuck on the road with my family. 2nd vehicle had a warning light that came on the dashboard "Regular service maintenance required "

Cons: The pick up from the shuttle was confusing i had to get a lyft from the main car rental depo to routes because the shuttle was taking to long. And on my return i did the same lyft to the international terminal

Cons: Add the signage on the airport, pick up area.

Cons: The pickup process cumbersome and frustrating

Cons: Hole in the wall facility. Employee at desk with very poor customer service skills. Required 750 dollar deposit to rent the car which was not advertised when I booked. Off site from the airport, shuttle supposed to come every 15 minutes, I waited almost 30. Required additional insurance to be purchased, also not advertised. I left and went back to the airport and ended up renting from another business

Cons: Sadly, the price quoted was NOT all inclusive -- there was a lot of small charges that nearly DOUBLED the price, including TWO concession fees? Unlike nearly every other auto rental agency on the planet, this one does NOT include your spouse as a complimentary driver. Using a credit card and planning on using that card's coverage? Nope! They do not allow that here. You need to have your proof of insurance from your own company with you if you want to escape their insurance fees. Planning on driving out of Georgia? NOPE! You must stay within the state of Georgia (which is NOT disclosed when you book the car, only upon picking up the car). They are located off the airport, so you have to take a train from the airport to the rental car area, then a bus from there to get to the rental agency. It adds about 1/2 hour of effort.

Cons: When dropping off my van, the lot was very full and I had no idea where to park. When I went into the lot, a staff person came out and told me I needed to go back to the entrance and park behind the last car. Two other rentals entered the lot after me and we had quite a time maneuvering our vehicles to park them where they wanted them. The office staff included a young woman who was not professional or kind. She had a very bad attitude and was rude to a customer in front of me when she told the customer she needed to go back out to her vehicle and get the key. The office staff wanted to argue with the customer and falsely accuse her. It was totally uncalled for. She has no business working with the public.

Cons: The amount of money asked for deposit is crazy high. The car kept showing oil service warning and the clutch had a problem.

Cons: The office smelled like marijuana had been smoked by the staff. The rep who says her name was “Taylor” (light skin black woman) lacked good customer service, was very dismissive, & should be put in the back to wash the cars since she doesn’t know how to deal with people on a professional level.