KAYAK’s insights & trends for Atlanta Hartsfield-Jackson Airport car hire
Check out the latest trends and booking tips to hire a car in Atlanta Hartsfield-Jackson Airport with confidence.
How far in advance should you book a rental car in Atlanta Hartsfield-Jackson Airport?
You should book your rental car in Atlanta Hartsfield-Jackson Airport around 37 days before your trip in order to get a below-average price.
What is the cheapest month to hire a car in Atlanta Hartsfield-Jackson Airport?
The cheapest month to hire a car in Atlanta Hartsfield-Jackson Airport is September at an average cost of S$ 47/day. July is the most expensive month to hire a car in Atlanta Hartsfield-Jackson Airport when prices are S$ 76/day on average, which tends to be 63% above the yearly average hire price for Atlanta Hartsfield-Jackson Airport.
Which car hire company in Atlanta Hartsfield-Jackson Airport has the most locations?
Airport Van, America Car Rental and Hertz each operate 2 locations in Atlanta Hartsfield-Jackson Airport, more than any other car hire company.
Atlanta Hartsfield-Jackson Airport car rental price comparison by vehicle type
Find the right rental car in Atlanta Hartsfield-Jackson Airport by comparing prices across vehicle types.
Small
Medium
Large
SUV
Van
Pickup truck
Luxury
Convertible
Small cars
S$ 46 - S$ 71
All Car Types
S$ 78 - S$ 124
How much does it cost to hire a small car in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a medium car in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a large car in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire an SUV in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a van in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a pickup truck in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a luxury car in Atlanta Hartsfield-Jackson Airport?
How much does it cost to hire a convertible in Atlanta Hartsfield-Jackson Airport?
Small car hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 60 per day. The best time to book is January, when prices average S$ 46 per day, which is about 24% less than the yearly average. Small cars are usually 40% cheaper than the average car hire in Atlanta Hartsfield-Jackson Airport, making them ideal for budget-conscious travellers.
Medium car hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 82 per day. The best time to book is January, when prices average S$ 63 per day, which is about 24% less than the yearly average. Medium cars are usually 18% cheaper than the average car hire in Atlanta Hartsfield-Jackson Airport, offering a good balance of space and value.
Large car hire in Atlanta Hartsfield-Jackson Airport typically cost around S$ 91 per day. The best time to book is January, when prices average S$ 77 per day, which is about 16% less than the yearly average. Large cars can be 9% cheaper than the average car hire in Atlanta Hartsfield-Jackson Airport, offering more comfort for longer trips at a reasonable price.
SUV hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 87 per day. The best time to book is January, when prices average S$ 71 per day, which is about 19% less than the yearly average. SUVs can be 13% cheaper than the average car hire in Atlanta Hartsfield-Jackson Airport, providing extra space and capability for groups or road trips at a reasonable price.
Van hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 193 per day. The best time to book is January, when prices average S$ 115 per day, which is about 41% less than the yearly average. Vans are typically 49% more expensive than the average car hire in Atlanta Hartsfield-Jackson Airport but are the best choice for families or groups needing maximum passenger capacity.
Pickup truck hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 98 per day. The best time to book is January, when prices average S$ 84 per day, which is about 15% less than the yearly average. Pickup trucks are 2% cheaper than the average car hire in Atlanta Hartsfield-Jackson Airport, making them a practical choice for hauling gear or outdoor adventures.
Luxury car hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 116 per day. The best time to book is January, when prices average S$ 98 per day, which is about 16% less than the yearly average. Luxury cars are typically 14% more expensive than the average car hire in Atlanta Hartsfield-Jackson Airport but deliver premium comfort and style for special occasions.
Convertible hire in Atlanta Hartsfield-Jackson Airport typically costs around S$ 120 per day. The best time to book is December, when prices average S$ 102 per day, which is about 15% less than the yearly average. Convertibles are typically 17% more expensive than the average car hire in Atlanta Hartsfield-Jackson Airport but are perfect for scenic drives and warm-weather destinations.
Good to know
Most popular car type
Medium
Top tips for hiring a car at Hartsfield-Jackson Atlanta Airport
Hartsfield-Jackson Airport is the main international airport servicing Atlanta, Georgia and the surrounding areas. Atlanta is one of the most popular destinations in the southeast, offering an array of southern charm, a rich history, dynamic culture and an endless supply of activities to get involved in and sights to visit. Car hire at Atlanta Hartsfield-Jackson Airport is an excellent opportunity for you to discover the plethora of things this city has in store for you without having to rely on public transport designed for the everyday commuter.
The best way to ensure you're getting the cheapest car hire at Atlanta Hartsfield-Jackson Airport is to keep these things in mind. Firstly, use KAYAK to search for car rentals on the days that you need, we merge the results from several different websites into one results page with the cheapest rentals at the top of the page. Secondly, make sure you know how far you plan on travelling during your stay to determine whether you need a limited or unlimited mileage policy. We also suggest booking as far in advance as possible and using flexible dates. You'll often find better deals during the beginning of the week and less affordable rates if you rent over a weekend.
When returning your vehicle, if you approach the airport from the 85 South, you'll drive along Airport Blvd until you reach Jet road, turn right and follow the signs to the rental centre. If you're approaching from the 85 North, you'll travel up Crosswind Road and turn right at the traffic signal before following the signs leading you to the centre. After dropping your vehicle off and returning the keys, you'll head up to the second level and head back to the terminal on the Sky Train.
There are no specific times when Atlanta Hartsfield-Jackson Airport car hire is the busiest, but Atlanta morning and evening traffic can have you backed up for hours. To avoid getting stuck in traffic, we suggest booking your morning car rental after 10:00 and before 14:30. These times will ensure you miss the peak traffic hours in the city.
Book your car hire at Hartsfield-Jackson Atlanta Airport at least 1 day before your trip in order to get a below-average price
FAQs about renting a car at Hartsfield-Jackson Atlanta Airport
Where can I find my car hire at Atlanta Hartsfield-Jackson Airport?
Atlanta Airport has a dedicated car rental centre located a short distance away from the airport at 2200 Rental Car Center Parkway, College Park. The facility houses all of the rental agencies that operate from the airport and serves as your one-stop-shop for car hire. The easiest way to get there is to collect your luggage from the Baggage Claim area and make your way to the west end of the terminal. From the west end, head to the station and take the Sky Train to the Car Rental Centre. This trip will take around five minutes.
Which car rental agencies are the most convenient at the airport?
Most of the rental agencies operating out of Atlanta Airport offer a seamless process when hiring a car at the airport. There are a few that make it a little easier though. If you choose to hire a car through Alamo, you can make use of their online check-in and self-service kiosks to speed up the process. Your online check-in gives you the option to skip the counter and go straight to your vehicle.
What do I need to bring with me and are there age restrictions when hiring a car in Atlanta?
The minimum age to rent a vehicle in the US is 21 years old, and you generally must have had your license for at least one year before. If you're under 25 years old, you can expect to have an additional surcharge added to your rental for you and any additional driver younger than 25. You'll also be limited to smaller vehicles. Please bring your booking confirmation, a credit card with the same name as the booking, a valid local or international driving license, and a passport or ID document.
Which car rental companies will pick you up at Hartsfield-Jackson Atlanta Airport?
Car rental companies that offer shuttle or pick-up services from Hartsfield-Jackson Atlanta Airport to off-airport locations include Ace, Advantage, Airport Van, Alamo, Avis, Budget, Busmax Rent-A-Bus, Dollar, Enterprise Rent-A-Car, and Europcar.
Atlanta Hartsfield-Jackson Airport car rental reviews and directory
needed to swap car as oil service due, Houston branch no help but Cottrell Fox at Alburquerque was excellent
10.0 Wonderful
darius, Jun 2025
Economy
Great experience easy process will be renting from this company again
10.0 Wonderful
William, May 2025
Compact SUV
Great customer service and support given the busy holiday weekend
10.0 Wonderful
Anonymous, Jan 2025
Intermediate SUV
My hubby needed to reserve the car in his name instead of my name being on the car, and Alamo in ATL was so kind enough to change the names without problems. Thank you Alamo for making our life that much easier!
8.0 Very Good
Michelle, Dec 2024
Intermediate SUV
Pick up was kind of like a free for all. There were not many cars available and People were actually running to claim a car.
10.0 Wonderful
Anonymous, Aug 2024
Full-size
Process was very smooth. Wish the fee for drop off at a different location was not as steep.
I was charged an additional $450 dollars because my flight was delayed getting to Atlanta, my rate for the rental changed, I will never book through kayak again.
8.0 Very Good
Anonymous, Jul 2025
Intermediate SUV
Good
10.0 Wonderful
Tanya, Jul 2025
Compact SUV
Easy pick up and drop off. No one was there at drop off even with it being a 24 hour place. Was hoping for money back with early return
10.0 Wonderful
A., Jun 2025
Pick-up truck
Car was way too good
2.0 Poor
Anonymous, May 2025
Full-size
They didn’t honor my reservation I was charged double
Sixt was great. It was very difficult to find the drop off rental car center. Google Maps took us to the wrong place and there were no signs off the highway.
2.0 Poor
Mark, Dec 2025
Intermediate
Frontier ruined our trip and Sixt kept our money
10.0 Wonderful
Anonymous, Sept 2025
Premium SUV
Everything from start to finish was perfect.
2.0 Poor
Joe, Dec 2024
Intermediate SUV
They gave me an upgrade that doubled my cost- said it was free!
2.0 Poor
Anonymous, Aug 2024
Standard
The car was not the car in the ad. The passenger side mirror was misaligned and had to be fixed. The car maintenance came on whilst driving and undiscloed 250 fee was assessed for taking the car to a different airport for drop off. On a one way trip this should be disclosed before I get to the airport.
Every agent was friendly with both pickup and drop off. The pickup area was a bit confusing on how to get out of it and onto our designated highway, but we finally made it out, with the help of Avis employees!
10.0 Wonderful
Anonymous, Apr 2026
Intermediate SUV
At pick up the woman at the counter was very friendly and efficient. At drop off I’d have like a little bit more attention but the people there were polite and clearly very busy with a large number of drop offs at the same time so I understand
2.0 Poor
Anonymous, Dec 2025
Compact
One and a half hour wait in the rental counter line, then counter supervisor tried to charge me an additional 2/3 of what I had prepaid as the wrong vehicle type had been reserved. Car was dented and dirty, including a windshield ding that needed repair.
4.0 Mediocre
Johnni, Dec 2025
Intermediate SUV
I booked a one way “mystery” vehicle. I was told by Avis that is not allowed and had to pay extra to get a lesser car
2.0 Poor
Logan, Nov 2025
Standard SUV
45 minute line to pickup car. Double charged. What else could go wrong besides my car breaking down?
6.0 Okay
Anonymous, Oct 2025
Intermediate SUV
The big disappointment was the wait to pick up the car. The line was 50 to 60 people deep and there were only 5 or 6 agents helping. But the real problem was that only one of the agents seemed to be working hard to move the line. A middle-age African American woman was the only person working with a sense of urgency, everyone else was just in super-chill mode and sometimes just milling around. I waited longer than 45 minutes to pay for the car. The car/SUV was clean and full of gas, but I had a hard time getting some of the features to work. It appeared to be stuck downloading something and we could never get the screen to come alive. It wasn't terrible but the people at the counter could have done a much better job.
The staff was amazing and helpful. The only complaint that I had was that the floor mat in our car kept moving around due to a broken hook, but I let the agent know and they were going to fix it. Stellar company!
2.0 Poor
Margaret, Mar 2026
Compact SUV
They were very rude and claimed my insurance didn't cover rentals (which it does). I didn't rent from, therefore lost my money.
10.0 Wonderful
Alice, Feb 2026
Supplier choice
Friendly staff. Great transport to and from the airport
4.0 Mediocre
Anonymous, Sept 2025
Intermediate
I want my refund for the car insurance Upon my arrival to pick up the car I was informed Routes doesn’t use the insurance you charged me for, I am ripped off yet you were paid for a policy that was unenforceable
2.0 Poor
Anonymous, Sept 2025
Supplier choice SUV
I received a message that they will not rent to anyone who has a local drivers license despite the fact that I flew into an out of Atlanta obviously necessitating a rental car. They have repeatedly refused a refund for the rental, even though I called before pickup. Extremely disappointed in this experience and their customer service.
10.0 Wonderful
Anonymous, Jul 2025
Compact
Shouldn’t have had to pay for insurance as I was covered completely by USAA but couldn’t give a precise dollar amount!
First, understaffing in order to sell an add-on “upgrade” for quicker pickup is unacceptable. Then the clerk could not assign me a car because of multiple systems (dollar, thrifty, hertz). Then, even after we clearly discussed my lack of interest in ALL of the unnecessary add-ons he added them back in the third time he tried to assign a car. Then even though he pushed all the buttons on my phone, he claimed it was me who made the choices. He gave me attitude when i found the extra $1450 due at pick up unacceptable!!! Do they get bonuses on that? , he then told me the wrong floor to pick up the car sending me across traffic to get to the area. And finally, he sent me to a space that had no car. I dragged three bags full of tools this way! UNACCEPTABLE. the only save was that the guy at the actual hertz desk helped me out so i did not have to drag it all back access traffic. But since it is the same company, i am unlikely to use again and will share. I am disgusted!
2.0 Poor
Anonymous, May 2026
Full-size
Had one way rental atl to mia for 12:30 am pickup. Was able to get an earlier connecting flight. Called them to change pickup to 4 hours earlier. They sad they couldn’t, no cars. Absolute nonsense. They said they could transfer me to their “sister company,” Budget, who could provide a car. The experience with Budget was a complete disaster.
2.0 Poor
Anonymous, Apr 2026
People carrier
Even though my vehicle was reserved and prepaid for when we arrived at the airport early in the morning there was no vehicles available. We had traveled all day and arrived after midnight and looking forward to getting some sleep. When we got to the rental counter the line was roughly twenty people long and we were all told they were completely out of vehicles and had nothing to give anyone... Had to wait in line at other companies to get something to use for our trip. Then the refund process was about the worst because I had prepaid they didn't want to return any money. Took many emails and phone calls to get anything done and finally receive a refund. Don't rent from them!
2.0 Poor
Anonymous, Mar 2026
Pick-up truck
They were out of cars and did not apologize or offer any solutions. Will never work with this company again.
2.0 Poor
Anonymous, Mar 2026
Compact
I rent a car for 96 usd and pat at the end 318 usd This is unacceptable.
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
2300 Rental Car Center Parkway
+1 866 434 2226
Monday
05:00 - 23:5900:00 - 02:00
Tuesday
05:00 - 23:5900:00 - 02:00
Wednesday
00:00 - 02:0005:00 - 23:59
Thursday
00:00 - 02:0005:00 - 23:59
Friday
05:00 - 23:5900:00 - 02:00
Saturday
00:00 - 02:0005:00 - 23:59
Sunday
05:00 - 23:5900:00 - 02:00
Filters
Reviews
6.0 Okay
Anonymous, Mar 2026
Compact SUV
Hidden fees killed me
2.0 Poor
Jonathan, Feb 2026
Compact SUV
Took the reservation without telling us they had no cars available, and was told I had to wait at least 2-4 hours until they might get something in. Walked over to enterprise and got great service with a free upgrade right then and there.
10.0 Wonderful
Anonymous, Jul 2025
Supplier choice
Kenyata at the Atlanta airport was helpful even though it was late and busy!
10.0 Wonderful
Anonymous, Jan 2025
Full-size
Excellent customer service
2.0 Poor
Anonymous, Aug 2024
Compact SUV
They gave us an old car with a spent battery. The battery died and they took 2.5h to send someone to jump it, and they would not send us a replacement vehicle. While on vacation, we had to drive back to the airport to get a replacement. Terrible experience.
6.0 Okay
Brandon, Jul 2024
Standard
The representative was nice, accommodating and helpful to those stranded. However, he did not mention the car we rented was an upgraded vehicle. The cost was high. Had we known we would not have rented from them. Secondly, you are nearly forced into renting an EV car , if you opt not to, then a gas car is now considered an upgrade.
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
2200 Rental Car Cntr Pkwy 2210
+1 833 315 5894
Monday
05:00 - 23:5900:00 - 01:00
Tuesday
05:00 - 23:5900:00 - 01:00
Wednesday
05:00 - 23:5900:00 - 01:00
Thursday
00:00 - 01:0005:00 - 23:59
Friday
00:00 - 01:0005:00 - 23:59
Saturday
00:00 - 01:0005:00 - 23:59
Sunday
05:00 - 23:5900:00 - 01:00
Filters
Reviews
10.0 Wonderful
Anonymous, Mar 2026
Convertible
More rental return signs in highways around airport
10.0 Wonderful
Myrtice, Jan 2026
Pick-up truck
Quick way the counter, courteous. Truck was great.
10.0 Wonderful
carla, Apr 2025
Compact SUV
The staff was so helpful with getting our phone hooked to the Bluetooth, helping with luggage, excellent patience and customer service
2.0 Poor
Rob, Jan 2025
Standard
Our rental car broke down on the highway. Enterprise transported us to this location and promised a replacement. When we arrived the Manager would not give us another car until the original car was towed to them. AAA said it will take hours to do so. So, our six hour car trip was delayed by 24 hours and we ended up renting another car from Hertz. Then it took three days of calling to customer service to get a refund. STEER clear of Enterprise at the Atlanta Airport. This was my worst rental car enperience in 38 years of renting cars. HORRIBLE and incompetent staff.
2.0 Poor
Brian, Oct 2024
Standard
had reservation. Went to airport rental car pickup. enterprise had no cars available so it was a waste of time and money
2.0 Poor
Anonymous, Oct 2024
Premium
After changing flight and getting a reservation with enterprise I was told they had no cars available. Their policy is to accept reservation with 24 hours of pickup, but cars are not guaranteed. Thankfully, Budget had cars available.
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
2200 Rental Car Center Parkway
+1 888 223 3952
Monday
07:00 - 23:30
Tuesday
07:00 - 23:30
Wednesday
07:00 - 23:30
Thursday
07:00 - 23:30
Friday
07:00 - 23:30
Saturday
07:00 - 23:30
Sunday
07:00 - 23:30
Filters
Reviews
2.0 Poor
Anonymous, Jun 2025
Compact
They waited until I got to the gate to insert a $150 additional insurance fee to my bill! I had to ditch them in that moment (thank goodness I hadn't prepaid) and go next door to Fox rental car, which took me right away.
8.0 Very Good
Philip, Apr 2025
Intermediate
Great
2.0 Poor
Anonymous, Oct 2024
Intermediate
When I reserved, it was 140$ but I paid 220$
10.0 Wonderful
Anonymous, Aug 2024
People carrier
Ok. No complains. The experience from the front desk to the receipt of the vehicle to the return process was seamless and without any ambiguity.
4.0 Mediocre
Anonymous, Jun 2024
Economy
A couple of things were negatives. 1) They apparently have a restriction on which states you can travel to in the rental car- although this didn’t affect my plans this time, I could see how it might be a negative if I had plans to travel to one of the restricted states. 2) Despite arriving at the car rental spot around 9:00 pm on a weekday and there not being a line at the counter- the company rep advised me that there would be up to a 45 minute wait to get my car ready- when I asked if there was anything we could do to avoid the wait- she advised that we could upgrade and get a car immediately. This suspiciously appeared to be a bait and switch tactic. Especially since it was not busy and I had a reservation which put them on notice of the rental. I WILL NO LONGER BE RENTING FROM ACE.
6.0 Okay
Jeremy, Jun 2024
Economy
Pickup was a very long process - it took us almost 2 hours to get a car. We were promised a $35 credit and were upgraded to a hybrid SUV. Returned on time but billed extra even after discount. Not a great experience although the car itself was clean and comfortable.
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
2300 Rental Car Center Parkway
+1 404 530 3000
Monday
00:00 - 23:59
Tuesday
00:00 - 23:59
Wednesday
00:00 - 23:59
Thursday
00:00 - 23:59
Friday
00:00 - 23:59
Saturday
00:00 - 23:59
Sunday
00:00 - 23:59
Filters
Reviews
2.0 Poor
Anonymous, Jun 2026
Economy
They did not have the car I reserved and wouldn't offer a free upgrade for another car. They said I could wait 2 hours or pay more for a car. They clearly don't understand the concept of a reservation. The car I paid to be upgraded to was clean, but the tank wasn't full. They didn't come to look at the car with me, just handed me the keys and told me where it was in the poorly lit parking deck. When dropping it off after hours at my destination, the instructions weren't clear and at the key drop the sign said that the customer is responsible for any damages that occur in the parking lot until they open the next day. It would have been nice to know that ahead of making that arrangement. The car drove well.
2.0 Poor
Anonymous, May 2026
Compact SUV
Attendant turned us away stating they don’t have any cars. She didn’t care and told us go somewhere else
2.0 Poor
Jenn, Apr 2025
Luxury
Overcharged and cannot get assistance on invoicing
2.0 Poor
Courtney, Feb 2025
Compact SUV
If they actually had a car to rent me upon arrival, that would have been better. I ended up at Sixt and paid more but they actually had cars available.
2.0 Poor
Anonymous, Jul 2024
Full-size
Poor, lady at the counter told me to come back in one hour because she didn’t see my reservation in the computer. Horrible customer service. She didn’t even try to see if there were cars available.
2.0 Poor
Anonymous, Jul 2024
Standard SUV
I was priced gouged due to air travel IT outage and I refuse to pay the cost in which they have charged. I was taken advantage of and that’s disgusting
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
2200 Rental Car Center Parkway
+1 404 768 2401
Monday
00:00 - 23:59
Tuesday
00:00 - 23:59
Wednesday
00:00 - 23:59
Thursday
00:00 - 23:59
Friday
00:00 - 23:59
Saturday
00:00 - 23:59
Sunday
00:00 - 23:59
Filters
Reviews
2.0 Poor
Rob, Mar 2026
People carrier
After waiting 45-60 minutes to get to the counter, Payless did not honor the reservation made through this platform. They stated that they were short on cars, and not honoring reservations made through 3rd party platforms. Watch out!
2.0 Poor
Anonymous, Oct 2024
Intermediate
Everything could have been better. Not accommodating and very elusive customer service
2.0 Poor
Anonymous, Sept 2024
Intermediate
I waited 90 minutes to get in my car!
2.0 Poor
Anonymous, May 2024
Intermediate SUV
Need a refund. Clerk was never able to accept the crédit Card. We went to Hertz, got a car in 2 minutes. Your phone, nobody picks up.
One location in Atlanta Hartsfield-Jackson Airport
Locations in Atlanta Hartsfield-Jackson Airport
4230 Global Gateway Connector
+1 770 455 5515
Monday
06:00 - 22:30
Tuesday
06:00 - 22:30
Wednesday
06:00 - 22:30
Thursday
06:00 - 22:30
Friday
06:00 - 22:30
Saturday
06:00 - 22:30
Sunday
06:00 - 22:30
Filters
Reviews
10.0 Wonderful
Anonymous, Aug 2025
Standard SUV
All staff members were very helpful and nice
2.0 Poor
Roman, Dec 2024
Compact SUV
I didn't get the car
2.0 Poor
Anonymous, Sept 2024
Full-size SUV
My flight was delayed by 2 hours due to bad weather. I arrived in Atlanta at roughly 10:30pm and made it to the Fox/Europcar desk at 10:45pm. There were no service members there. After waiting for a couple minutes, I asked an employee of a different company at a neighboring desk and they said I would have to locate the office downstairs in the garage to pickup my key. After making my way downstairs and locating the office, I arrived at exactly 11pm as two employees were exiting the office. When I told them I was there to pick up my car, they said they were closed, the computers were shut down, and there was no way to go back into the office and get the keys for my rental. They then told me that my reservation was nonrefundable. I had to go back up to another company's desk and rent a car from them for my 2-hour drive. The complete lack of customer service was the worst car rental experience I've ever had. Lesson learned.
2.0 Poor
Isioma, Aug 2024
Supplier choice
Negative
2.0 Poor
Greg, Jul 2024
Intermediate SUV
When we arrived at the counter, even though we had a confirmation number, we were told that no cars were available and they provided no other option.
This was the worst rental car experience I’ve ever had. Their directions were to call a number when ready to be picked up at Atlanta airport. They didn’t answer several calls. After calling a number I found online I talked to someone in California who had difficulty accessing directions. After asking numerous people at airport where the pickup point was we finally were picked up. All this took almost an hour. When we arrived at the lot, we found AVR in a shack that was in a very large lot that was owned/run by Jiffy car rental. We were the only ones waiting for a car and it took over an hour because the lady was unable to get us checked out because she said they were having WiFi problems. Ultimately, I had to go on their website and input all my information again. Rediculous! The return was also time consuming and weird. I had to go to the back of the Jiffy lot, take a picture of the car, and send an email to AVR before they would pick us up. THE WORST! Never again!
2.0 Poor
Anonymous, Sept 2024
Intermediate SUV
They did not answer the phone to provide a shuttle. I had to Uber there and upon arrival there were no vehicles available to rent except for 1 with a cracked windshield. They were at least nice enough to give us a ride back to the airport where we rented from a different company.
2.0 Poor
Anonymous, Aug 2024
Intermediate SUV
they suck
10.0 Wonderful
Anonymous, May 2024
Passenger van
The friendliness with the crew
2.0 Poor
Anonymous, May 2024
People carrier
I did not get the van rental
2.0 Poor
Anonymous, Apr 2024
People carrier
They advertised they were an airport van rental company. My flight arrived at 6 pm and when I called to get a shuttle to pick up my van AVR rental was closed (hours are 8 am to 4 pm). I had to rent a car from Avis at the airport and when I called AVR Rental the next day they refused to issue me a refund. Terrible company. Should not be allowed to list their vans on your site alongside normal rental car companies.
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