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Cons: Food was atrocious!

Cons: Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT.

Pros: Q Suite business seats are the best with excellent service & delicious variety of meals.

Cons: Nothing. Every thing was great!

Pros: The new Qsuites are very comfortable

Cons: Not even a drop of water included in a 3:50 flight pathetic for major airline

Cons: Missing one suitcase and it will be delivered a day late supposedly

Cons: British Airways did not correctly issue ticket to American Airlines and we have to wait another day before departure. Resulted in my loss of monies on various reservations

Pros: Helpful and Friendly Crew. Did their best to help during the delay. Able to take hand baggage on board (unlike our kid journey when forced to check it in at the gate)

Cons: Sat on plane for an hour waiting to depart, so delayed landing. The BA feel is no different to budget airlines now.

Pros: Crew and pilot were nice while we dealt with technical difficulties and had to stay on the plane

Cons: After missing all our other connections, our luggage was delayed for hours, we were only given $12 each for meal vouchers for an entire day of layover, we were not given the upgrade for the seats we originally paid for (nor seats together) only promised refunds. The line for service was 2 hours.

Pros: New plane

Cons: Boarding, no gate changes, no flight delays

Pros: Landing while raining the pilots did a great job

Cons: faster boarding, going out of the plane, the internet on plane was included but didn’t work

Cons: The crew could have been more polite.

Cons: The layover was exhausting & getting to other gate was too stressful. Changing planes should be simplified.

Cons: The seats are not just uncomfortable, they are awful. Worse than Wizzair!

Pros: Love the A380 it’s smoothness quietness and spaciousness. The experienced mature crew were excellent.

Cons: Food quality and selection. I

Pros: Service was good on the plane

Cons: Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt

Cons: This leg of my trip went off without a hitch boarding and crew were very professional.

Pros: Big jet not typical going into Knoxville.

Cons: Flight was late. Boarding had every zone called essentially at once so we could all stand.

Cons: If we had access to the WiFi to watch shows earlier like United does, that would be nice.

Pros: Crew was ok. The basics. No issues.

Cons: WiFi and better entertainment

Pros: The crew were very friendly

Cons: The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours.

Cons: Improving customer service during delay but overall good

Pros: Middle seats had little useful legroom due to conduit

Cons: The plane was hot, muggy, and had little airflow with no user movable nozzles. Lots of people sweating for 6+hours.

Pros: Absolutely nothing.

Cons: Absolutely everything.

Pros: very good

Pros: We were seated together as a family even though we were not able to reserved any seat

Cons: Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal

Pros: The crew was amazing. The meal choices were great !

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!

Pros: The crew was very professional and pleasant. The food was tasty for airplane food.

Cons: The seats were not that comfortable.

Cons: Food was not edible. Everything else was good.

Pros: Seating is terribly tight

Cons: A normal human sized seat.

Cons: The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals

Pros: Friendly crew

Cons: Food& entertainment

Cons: I was very unhappy with Kiwi. I accessed Kiwi through Kayak where I had selected a seat with checked baggage. Neither the BA staff at Heathrow nor the BA staff at Chicago were aware that I had paid for checked baggage. After much debate the baggage fee was waived at both ends of journey.

Pros: Crew

Cons: Boarding

Cons: Missing one suitcase and it will be delivered a day late supposedly

Pros: The airline better than the budget ariline

Cons: The agency that booked through not so cooperative and complicated

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: Window seat was good for enjoy very wonderful outside view.

Cons: Everything

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing

Pros: they assisted my aunt very well all through out her flight

Pros: Wonderful crew

Pros: Crew was nice, flight was ontime

Cons: While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot

Pros: Seating is terribly tight

Cons: A normal human sized seat.

Pros: Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late.

Cons: Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior.

Pros: The crew was great. The sandwich was tasty. And, I loved the leg room!

Cons: Being on time for a change

Cons: British Airways did not correctly issue ticket to American Airlines and we have to wait another day before departure. Resulted in my loss of monies on various reservations

Pros: Crew

Cons: Boarding

Pros: Service was good on the plane

Cons: Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt

Cons: Cabin crews need to learn how to smile.

Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!

Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.

Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.

Pros: friendliness

Cons: food

Pros: The movies

Cons: Flights being on time. Friendlier staff. They would t have misplaced my luggage.

Cons: The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals

Pros: Great crew. Great seats

Cons: Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily

Cons: The in-flight snack - choice of two disappointing sandwiches.