Pros: We got an unepxpected upgrade which made the whole rental amazing! Pick up was a breeze and the staff were very nice.
Cons: Dropping off after hours was a bit confusing, but I was thankful they offered a key drop, considering their office closed at 2pm.
25 Jun 2017
Kayak service very very poor
Cons: I booked a car using KAYAK website, providing all required information, including where I live.
When I went to pick up the car, I discovered that different conditions are applied if you reside in the same country where you are renting the car.
E.g.: 100 km/day instead of unlimited, higher price than agreed, etc.
Ok, It was written in the terms and condition (a very long document....).
But kayak site, AFTER collecting my data (including where I live), showed me a specific price and specific condition, different from the real ones. Kayak took my money but didn't provide me the service !!!!
18 Jul 2017
Pros: The car, insurance policy
Cons: The woman at the shop was unfriendly and she did not give us all the necessary information.
23 Jul 2017
Pros: Clean car in good condition (Open Adam with less than 6000km). No problem encountered during our week (driven for over1500km)
Cons: Waited 1h at pickup
2 Aug 2017
Pros: Condition of vehicles! I took two cars and both were brand new! Great!
9 Aug 2017
Pros: quick check in and out. Friendly staff.
22 Aug 2017
Pros: the car was in a higher class of the order
the staff was nice and helpful
Cons: I ordered the car for 9 am, got it only at 10 am
I needed to pay for the parking at drop off
Cons: Damage to windshield, more damage than usual to the exterior of the car (they did note this when I picked it up), no windshield wiper fluid, the electronics set to Spanish, uncomfortable seating in front seats. Drop off was a joke: I had to hand over the key to a guy in an Avis minibus, in the parking lot. I was worried I was handing it over to a thief. No receipt or anything either.
5 Jul 2017
Pros: The person at the desk who helped me in Copenhagen was simply fantastic
The cars offered were exceptionally nice, modern, and frankly-- luxurious.
Everything was as expected on the rental with no surprises or extra unexpected charges
16 Jul 2017
Excellent car for traveling around Europe
Pros: I liked the gas mileage; the comfort from the driver's seat and the passenger seat
Cons: The overall size was somewhat of an issue. The car was advertised as a mini-van, yet was really not much bigger than a Prius or a mid-size hatchback. The advertisement also said that it would hold 7 passengers and 3-4 bags, but that was nearly impossible. Luckily we only had five passengers, otherwise our luggage would not have fit the car.
31 Jul 2016
Pros: Pick up was easy, given good advice on tolls, nice car.
Cons: The Audi A4 nav system was a bit too complex and the engine shut off feature is annoying in traffic. The one problem was we were not provided proper paperwork such as insurance, so it was fortunate that the car did not impounded as Belgium is very strict on this.
Pros: I booked my rental for the correct day, wrong month. Pre-paid through Kayak. They laughed with us and said not to worry about it - they had a car and it was fine. Didn't charge us a thing, gave us great driving advice (red always means stop, for example) and gave us a discounted way to cross bridges. And the car was new, clean, and fun to drive.
Cons: What's not to like? Best car rental experience of my life!
19 Sep 2017
Cons: Never received my e-mail receipt for the rental as promised. They couldn't issue one at the counter when the car was returned.
I did have them go to the car, review check it out for any issues which they did and and got a clean bill on the returned car. I had them sign the agreement stating so....but still no e-mail of final bill.
29 Jul 2016
Pros: Thank you for the nice clean car and brand new.
Cons: The drop off was tough as there is no sign from Oslo airport even by Google map I couldn't find it.