San Jose Car Hire

Cons: Ended up not liking the car (not Enterprise's fault). It shifted horribly which made getting a freeways kind of scary. The vehicle only had half a tank in in when we picked it up, not a huge deal, because it meant we had less to put into it upon return. No shuttle service to and from airport was offered, I even asked about it and the answer was "no" but when picking up I saw a shuttle? Just meant when it was time to drop off we had to schedule in extra time to get to the airport on time while we picked up an uber. Lastly, on return day, we were there to drop off at 7:15, they don't open until 7:30 am. There were a handful of employees coming in and out, only one person greeted us. I get that, they weren't open yet. But we needed to get going, so we dropped the keys in the key drop box, and grabbed our uber to the airport. Then that evening (after literally the whole day) I received a call from them to let me know my total charges, and they tried to charge me for an extra day. I clarified with them very easily that I dropped the car off prior to them even opening, and most definitely did not keep it an extra day, and they fixed the issue immediately and I did not incur a charge. But a tad bit concerning nonetheless.

Cons: Car could have been cleaner. Several stains on the driver's seat.

Cons: I was not told on the phone that I had to have proof of insurance and because of that I missed my appointment. I only picked Enterprise because it was close to my apartment and the price was right. I got a car with only a half of tank of gas so I had to make a stop to fill it up on the way and that also caused me to miss my appointment. I will never rent from Enterprise again even if you offered me free cars for a year.

Cons: I did not like the fact that it wasn't brought to my attention that the rental car was offsite and the airport location did not offer a shuttle to the offsite location. The taxis at the airport wanted an outrageous amount to go to the offsite location which was only a 1 and a half away! We used Uber to pick up the car and a friend picked us up when we dropped off the car and took us to the airport. Had I known the rental car was located off site I would have paid more just for the convenience of picking up the car at the airport. The cars at the offsite were not very clean on the outside and the cleanliness of the inside of the car was mediocre.

Cons: the rental had to be moved from san jose to redwood city there was no pick up service available

Cons: car smelled like cigarettes

Cons: It was not clear when I made the reservation that the car pick up was not at the airport. I would have needed to take a cab to pick up the car and also to drop off the car. I canceled it and just used a cab to get where I needed to be.

Cons: When I showed up, Alamo indicated that it would have been better if their insurance rather than the Allianz offered via Kayak had been used ... if that is the case, then Kayak should indicate such.

Cons: Alamo is not operated 24hrs. Beside this minor thing, everything is excellent. Don't let other "premium brands" trick you, this Alamo is very good.

Cons: The car we almost took after sitting in it to try actually had the side view mirror fall apart after closing the door! Luckily we caught that, they marked for repair and the car we did get was fine.

Cons: I reserved an intermediate SUV, Jeep cherokee or similar, however, the only thing available was Jeep Compass, which is one size down from the Cherokee and is called compact SUV or mini SUV, and the trunk is much smaller, so we had to put things on the back seat. This made one of the two guys sitting in the back uncomfortable.

Cons: price of surrens

Cons: Car rectal agent trying to force insurance cover. Hate it.... My credit card has comprehensive insurance included. Agent then reverts to saying that it is law to take extra insurance and I need to give him a certificate showing I have my own insurance.... These agents are trying to strong arm the consumers to make commissions

Cons: The check in process took longer than it should have... about 30 minutes with only 1 person ahead of me in line and 2 rental agents. Also had to wait an extra 10 minutes for the car to be washed... it should have been ready since I reserved it several days in advance. The car was only marginally clean... there were stains on the seats and carpet and lots of scuffs, dings and marks on the exterior. Doesn't look like they take care of their vehicles very well.

Cons: More interested in making money and not about customers

Cons: Vehicles have very very high mileage.

Cons: Horrible service. Didn't tell me that their location in Vegas is NOT located at the airport, even though that's where we told him we were going. When we arrived, they tried to charge me for damage that was already on the vehicle. Luckily I had the ldw. They forced me to fill out a bunch of paperwork, took a bunch of my time, and then she finally told me we were done and could leave. When I asked for a shuttle, they told me it's best to just get my own lyft or uber. Already fed up with their service, I figured that was a gops idea. We sat outside the locations for 15 min as we waited for our uber. it finally gets there and we leave. Right when we get to our hotel, 15 min later(so now 30 min since I left) they call me and tell me I forgot to leave them the key. Now, I'm in Vegas for a vacation. Spent a lot of money to be out here already. And they're now asking me to spend even more money and time to go all the way back and drop them off a key that they should've asked me for the second I got there. I told them there was no way I could get back to drop them off the key that night because I was already running late for a club we spent over 500$ to be at. I tried to reason with them, and told them I could either leave it at the front desk so they could get it from my hotel, or they could wait till tomorrow morning so I could take it to them. They decided to respond with threats. They told me that it doesn't work like that. It was my fault that I took the key. It's not their problem that I spent all this money. And finally, that if I didn't bring them the key back right away, they were going to assess me a 250$ fee to get make a new key. Mind you, I had full coverage insurance on the vehicle from the very beginning anyways. But besides that, they didn't know I actually worked at a rental car dealership before. I personally know that it is the lot attendants responsibility to take the key from the drivers. There is no way in hell they were going to be able to charge me for the key, especially since they had already closed my agreement. How could a company act like this? Customer service should always be your main priority, especially when you're vehicles and policy's are the worst in the business. If they're willing to lie to me, after my contracts closed, imagine all the lies they tell you to get you to open one? I would never recommend this company to anyone unless you want to deal with pricks who are young to bully and abuse their customers.

Cons: - rep told me the upgraded car was brand new low miles, so i did upgrade. Then when I got there the car had 16k miles on it. - the car smelled of smoker, they refuse to switch out the car, just mentioned I won't be charged the smoker cleaning fee. - the interior of the car had at least 2 sticky spots. very unclean.

Cons: The fact that I was charged one amount online and then a lower amount when I picked up a car at Hertz. Another thing is that I requested to be picked up and dropped at San Jose International Airport.

Cons: I booked the minivan and the money got debited immediately from my account. I had my reservation from 12Pm and reached @ 3:45 PM since the money got deducted assuming the minivan will be available but to our suprise the vehicle I booked was taken by some one who booked the reservation late. after 10 - 15 mins finally said they had a bigger vehicle Toyota Sienna and told they will give it for an extra 15$ per day since its a deluxe SUV, since we dont had any option, we agreed to pay, after getting the keys we found the passenger side mirror broke down and couldnt stay and its falling down, after telling to them they said we know about it and you wont be covered for any liability, first thing is when they gave the keys they havent told us, but when we found it they said we knew abt it. after some questions their mechanic came and fixed with some glue. we completed the tour by taping the side mirror and with the glue we completed the trip. When dropping the vehicle they waived all the extra charges(for upgrade) and taxes which I am supposed to pay. I got a better deal but only problem if I booked a car and paid upfront and due to my personal reasons if I want to cancel cannot do it and my money will be gone they wont refund it. why that doesn't apply to rental car agency, the only option given was either to take the toyota sienna or they can refund the money in the account. Please be sure when taking the reservation.

Cons: Close early and you have to be on time to pick up your car or else you miss it and cannot ask for refune

Cons: The car smelled like cigarette smoke They lost/overbooked my reservation Didn't explain all of the policies and rules upfront

Cons: They gave me smell like cigarette car I am non smoker. And always mis calculate about charges even about returning car time. I arrived there almost two gour before and she said We need to charge you for the late returning. I said no its not then, she figured out said oh right you are not late. .....and many more like that

Cons: I was misled about the price of the vehicle as I was checking in. I was charged an extra fee when dropping off.

Cons: Front desk too pushy on insurance sales. Tried to give a lower level car even though midsize was reserved

Cons: Website says you can use debit card, but you get there and they refuse to allow you to use a debit card, so you have to use a credit card. This is misleading and false advertising, and can be extremely inconvenient if you don't happen to have a backup credit card prepared.

Cons: paying full tank even if you don't bring it back empty. it's not clear that if you fill up, that the remainder is not compensated.

Cons: The deal was for a compact car or better. I don't believe that there was ever an intention to upgrade. A compact car was what we got. That being said, it was a nice car

Cons: Long line for pick up

Cons: I want a refund for my rental of $60 I was over charges.

Cons: The agent was very sarcastic and they push me to buy an insurance that i dknt need it actually they said its obligatory she's indian and was very very bad

Cons: It was terrible, They double charged me for GPS, which was faulty. They also over charged me for few miles spent on gas. Right now, I have 3 different receipts with 3 different charges for only 1 day& 1 car. .

Cons: I would have liked more value for a one week rental. It would be nice to distribute cell phone holders with the car (at no additional expense).

Cons: Vendor was rude and unprofessional. Car Was NOT what I reserved. I had reserved an intermediate sized car. Vendor put me in a Ford Focus, a car way too small for my needs. When I complained, vendor tried to upsell me into a larger car at TWICE the Price!! I was forced to take a car that was too small for my needs. Thanks a lot! I will never use Dollar again and I will badmouth Dollar from here on to anybody who cares to listen. Worst car rental company I have ever dealt with.

Cons: the comfort and the mechanical issues

Cons: I think the person who was in the car before me smoked in the vehicle. There was a hint of smoke odor in the car. I have a very sensitive nose to cigarette smoke, most would never have noticed it.

Cons: Car smelled like cigarette smoke, dirty outside also. Radio has terrible reception and there was no USB port.

Cons: They were unable to provide me a car due to a rather minimal delayered arrival

Cons: The guy we picked up the car from barely said a few words to us--very difficult to communicate with.

Cons: Staff was not very friendly and offered no direction or service

Cons: I was heavily overcharged for wanting to take the car for an extra day. The charge for one more day was the same as the charge for the previous 4

Cons: I booked a Chevrolet SUV with Thrifty via Kayak for one day. I got a charge from Hertz Rental, the amount is $45, not the same as the car I booked. Someone is stealing my identity. It's not a large amount but I feel unsecure when using Kayak.com. There is no protection, so be careful when you use this site. I will never use Kayak.com again. Bad experience!!!!

Cons: Unfortunately there was an international couple in front of me struggling with the language and the complexities of insurance coverage, and they discussed every fine point for minute on end. There were no other agents available so it was a half hour wait before I got my car (in about 5 min). I think one agent is just not enough, it was not her fault, and also the couple were being justifiably cautious. Please make sure there is backup

Cons: Stripped down car

Cons: Nothing could have gone better.

Cons: My first clerk (man) was unhelpful with getting directions.

Cons: We were okay with paying the extra $15 for the chip even though we weren't sure when it could have occurred. The service during our drop off was unfriendly and rude.

Cons: Car smelled like skunk. Price for booster seat ridiculous. Ooops don't get too busy to fill the gas tank, that'll cost ya. Online my rental said $126, when I pay it's $307. For Thrifty car rental your prices shouldn't ended up higher than the big name rentals. A booster seat should be $3 a day not $14!!!! Just saying.

Cons: They did not have mini-Van despite reserving it week ago and confirming over the phone an hour before the pick up. During return, their system showed that I had driven 4000 miles in 60 hours. If I had not gone for unlimited miles, I would be in trouble. I lost 20 minutes during return because of their system goof up.

Cons: Some Arab in the 7-11 in Monterey sold my credit card info and I had to get new cards

Cons: No issues what so ever!!

Cons: You supposedly rented a "cargo van" for me (as I had requested), but Budget only had a passenger van available for me, which I could not use. My suspicion is that this problem was Kayak's responsibility rather than Budget's. Budget, on the other hand, rented me a Toyota Sequoia, which was fine, except that the bill on arrival was almost $300 more than quoted, and this is presently in dispute.

Cons: Price ended up being more than double the quoted rate, was given a hatchback after specifically requesting a car with a trunk, then when I came back to the office to get the car I actually wanted, the computer system crashed. I left without renting a vehicle.

Cons: They called and cancelled my reservation one week before the date of pickup stating that the cars are not available as they are overbooked due to software error not aware of the long weekend Not only that they did not automatically cancel the booking I had to call in to cancel the booking. THen I had to pay 3 times the price to get a car rental at such a short notice. for a smaller car as I could not cancel the trip and hotels

Cons: Not much selection to choose from.

Cons: No overnight dropoff at this location. Was not told the insurance i bought was not though Avis directly. It was through a 3rd party.

Cons: The associate was rude and acted like it was my fault that I was being charges one way fee. Despite of the fact that I made a call before I went to return the car and that I was provided a case number, he refused to acknowledge it. He LITERELLY threw the car key and the papers with all the information at me saying that he will not close up the contract until I pay the amount I was required. I was promised a refund in 2 days. That was on 12th of May, no refund, blocked international bank account, daily overdraft fees and terrible customer service since then. Rented the car with Avis now, and never again. If I don't see my refund soon, lawsuit is the last option.

Cons: The reservation by Kayak was badly done, and not at the airport location I specified. The Avis agent wss not familiar with the location reserved, and his only recourse was to charge me a much higher rate.

Cons: Rate was high, but I should have made the reservation earlier.