Great friendly service and a nice care at a good p
Pros: Customer service representative, the car, and the price - all that I could ask for.
20 Feb 2016
Pros: y flight was late and Alamo stayed open to get us our car. I can't say the same for their competitor at the airport.
10 Aug 2016
ruined our vacation
Cons: Our flight was cancelled at 3 am. I called Alamo to see what could be done and was told that it could be changed but would cost 500.00 more. No discussion. I tried to see if someone else could pick up our car as we could get a flight the next evening or that evening at a different airport-NO. I was told to call the local office and they were not opened There was no negotiation, no sympathy, no expression in voice. I spent a lot of time making my vacation plans and was very sad that they could not be worked out due to non negotiable phone center operators. (I tried twice)
23 Mar 2017
Pros: Friendly staff, knowledgeable and made things convenient. Even though I had a problem.
Loved the vehicle
Online booking, and no prepay needed, no cancellation fee.
Cons: The false advertising on price...$180 online...but taxes and fees...OMG what am I an idiot to you. $240, when I was done. A 33% increase? And fees for what ,are these just made up?. How come the world population cannot speak clearly of the need for these items and where they derive? As a business if you are imposed upon by governance to set aside funds for some reason, you cannot simply pass that to your customer in a "Fee". This become a PRICE INCREASE. I own a business and do not charge a fee for hazardous wast, fire safety, potential acts of god etc.
At that point I was trapped, (nice small print, faded btw) This reeks of a sincere attempt to be dishonest and barely follow the governing language. Try plain English, at a fifth grade understanding next time.
Also, if you NEED a credit card and not a cash card, this MUST be displayed CLEARLY prior to any commitment or arrival at the location. I was lucky and was able to transfer funds from an account to my credit card after I arrived for pick up. Had I known I would have done this days in advance.
I loved the overall experience but felt like I was being maipulated into a behavior.
Pros: Hertz had a very reasonable rental to use around town for a week. Service desk was very informative about the vehicle. The inspection of the vehicle before leaving is key.
17 Mar 2017
They gave me an American car
Pros: It was a Ford Fusion
9 Apr 2017
Pros: The service desk lady was nice enough. The price was cheaper than Enterprise.
Cons: I picked up my vehicle late at night. It was dark and it had been a long day for the service desk lady who admitted she hadn't inspected the car yet. She walked me out to the vehicle, there was no vehicle inspection performed. The Jeep Compass came with dents, cracked bumper corners, a broken fog lamp, missing panels from the bottom of doors, and an annoying change oil light. These were previously known as evidenced by the white X's around the damage. Throughout my 11-day trip I felt like the muffler must have had a hole in it because at 50 mph I felt I was driving a motorboat. Too loud!
23 May 2017
poor drop off
Pros: clean comfortable car, reasonable rates
Cons: drop off area was not marked, it was pouring rain uncovered and no place to drop car. No staff on Saturdays where all other rental booths were manned.