Pros: Very friendly staff and amazingly speedy drop off with no hassles.
11 Jan 2016
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
25 Jan 2016
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
18 Apr 2016
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
They insisted I return the car to a different loca
Pros: Absolutely nothing
Cons: Everything. The entire experience was literally a nightmare. I had to run to three different budget offices to finally get a car. Upon return in Naples they didn't want to take the car back because they said it was an Avis car. Even though my reservation clearly showed it was budget. After much to do he finally took the car back instead of me having to take it to a different location. No apologies from anybody just run around and No apologies from anybody just rudeness.
2 Dec 2016
Pros: Cost was great compared to other compaines
15 Nov 2016
Extremely inconvenient experience
Cons: I went to the location with a confirmed reservation and was told that there are no available cars.
Cons: It was an aweful experience. The man who was helping refused to help me because they were closing he was yelli g at other employees and told me to go somewhere else to rent my vehicle. He wasnt wearing a name tag so i dont know his name but he was not friendly he just wanted to leave but they shouldnt of let me make a reservation for 1pm of they close at that time.
8 Jun 2016
Used it for a trip to Tampa, my car is old.
Pros: Free upgrade, fast & friendly service. Easy drop off, no hassles whatsoever.
Cons: couldn't smoke in the car & the oil change light was on the whole way back.
15 Sep 2016
only use enterprise
Pros: they don't charge until you pick up your car. they helped me with direct billing to insurance company.