Pros: Rented during Christmas week and Enterprise was one of few companies who did not "jack up the price". Also the Manager Matt was fabulous in getting us checked in and out. Had a fully loaded minivan including a DVD player for the kids
16 Jan 2017
Pros: Got to counter and they would rent me a car with a debit card even though i had more then enough money on card and i had proper ID and i had my car insurance card....i found te counter person to be racist and i will file an complain....i will never rent from them again and will tell my friends and co-workers the same
20 Feb 2017
Great Rental Experience
Pros: The car was perfect. We put over 1600 miles on it in a week.
10 Jan 2017
Pros: Nothing! I never got a car.
Cons: They had me coming back to their location for two days and never had a car available. I finally gave up. I had made my reservation 45 days earlier and they couldn't complete their end of the bargain. The best they said they could do was they would " Let me" sit in the waiting area at the end of the line and wait for a car to appear! This was on my third trip to their location and two days after by rental was supposed to begin! While waiting we noticed that the "walk-up" rate for cars had risen to over $100/ day. I believe they "better dealed" me. My rate was $43/day. Never again! I will spread the word that Enterprise Cos.are dishonest.
Pros: The tank wasn't full when I picked it up. First time ever that has happened to me. I then returned the car without filling the tank because I didn't feel like I should have to as it didn't come that way. I used about 2 gallons and did not refill that either knowing I would get charged a bit more, but they charged me $32 more. Certainly not Thrifty
2 Feb 2016
Closed before scheduled close time
Pros: I arrived to Rental Car In Pompano Beach Florida, Location was only 10 min from condo.
Cons: They closed 15 minutes to the scheduled 4pm close time.
I even waived at the attendant, and he ignored me. I was left there with my suit case and standing with no where to go. I call Uber, to find me another place to rent a car, as I had to travel to Gainesville FL, I went to Enterprise 3 blocks away on Federal Higway, they took good care of me ASAP. I will never use Thrifty AGAIN so disappointed.
22 Jan 2017
Pros: I liked the car, a Kia Soul.
Cons: The nerve to search for the spouse of the renter. Very unfair.
7 Feb 2017
Cons: Guy tried to rent me compact when I paid for intermediate.
Pros: I got this car for a one way and it served it's purpose.
Cons: The guy at pick up was an idiot and the car was dirty, still trash in it from the last person. Also the employee put in the computer the car left with a full tank when indeed it left with the fuel light on. The guy at drop off also was sporting an attitude.
23 Sep 2016
Dirty Car, Poor Customer Service
Cons: Walked into an empty location with a telephone ringing off the hook. After about 10 minutes a man walked in, went behind the counter and without saying a word, nodded his head back to acknowledge my presence and call me over to the counter. The car was dirty inside and out. He said he would take it to put it through a car wash but it should have been clean when he brought it to me. Overall poor experience at pick-up. Drop-off at airport location was completely different. Very friendly people and a very easy process.
Pros: Car that I was given at pick up (Ford Focus) needed servicing. By the time we got to Key West (from Pompano Beach), it shook whenever we accelerated from a stop. Not ok! So we swapped cars in Ley West and had a better drive back with a Corolla. I was also quoted a much cheaper rate ($10/day less) than what was actually given to me.
Cons: Being given a vehicle that needed servicing and paying $10/day more than I was quoted when I booked!