Central Park West Hostel

I felt safe, the room was clean, the sheets were clean.

There was no soap in the soap dispenser. The toilet set was designed for people with no knees; in other words, there was hardly one room between the toilet and the wall. AND the toilet did not flush!

The actual room was spacious and styled like a hotel

Terrible customer service--specifically the two FD women and the Housekeeping Supervisor (his name is Michael, if I knew the other two girls' name I would drop them right away, they both worked the overnight and AM shift). Mouse crawling in the kitchenette area. Saw him several times on the floor, not sure if he climbed up the cords

not what it looks like on pictures. Cancelled the trip, yet still dont have my money back. Nobody is answering the phone. Really dirty. Hair everywhere and smells bad

really dirty

It was dead cheap, the staff were reasonably polite and friendly. 24hr check-in is useful.

You get what you pay for, so don't expect good bedding or complementary anything. The lockers didn't work on the room, so no secure storage.

The location is good (close to subway and with 24/7 services nearby), Central Park, etc... and staff members always nice and helpful, it was always clean and quiet, not a noisy backpackers place... Bathrooms were always clean and not busy, 24 hours reception, clean sheets...

It looks like a pension, and common areas are not necessary accommodating, there´s a kitchen which is OK and some "lounge" area in the basement but I wouldn´t say there were cool places to hang out at... Not too much of a hostel environment...at least not the ones I´m used to, with other travelers with whom to socialize. Understanding NYC it´s an expensive city, this was still not worth it (for the kind of experience I expect in a hostel), I'd rather check other options for the same budget...