The véhicule Thatcher se hard réservée sas not available, se hard tompay much more for what the had. We had a flat tire, Sixt took good care.
Twice we had trouble getting into the car and starting the engine. we had to use the key and remove a small cover on the handle. we also removed and re-installed the battery in the key fob. When it happened the second time, we bought a new battery ,installed it in the key fob and had no further trouble. It was a nuisance, both times we were out in the country AND we spent 8,95 euro .I still rated everything "good" as we were satisfied with everything else. I don't imagine that a FULL refund is justified? Martin Van Eerd
Important things were not communicated upfront. 1. Passport is needed 2. Credit card pin code is needed. The first issue was solved, by chance i had a photo of the passport. the 2nd issue was a surprise, I knew I had to bring my credit card and I did, after already paying online, however, they needed me to use my pin code and not just scan my card. I do not have the pin code and they had no fallback option so I was not able to get a car and had to make new plans. Clear communication upfront would help either getting ready for the rental process or make other plans IN TIME. I was unhappy to see no flexibility (I offered instead of a deposit, to actually pay that amount - even that wasn't an option)
More car option for family (car that able to carry up to 7 passengers
The first vehicle I received from Sixt Amsterdam branch had a gear problem.When I wanted to deliver the vehicle to the branch, they claimed that there was no problem and even if they took delivery of the vehicle, my money would be burned and they would not be able to give me a new vehicle.As a result of my intense insistence, staff spoke with the branch manager and exchanged the vehicle. When I received the vehicle, I took its photos and videos of the damaged areas.After returning the vehicle, the vehicle was not re-checked with me and the damages on the day I received the vehicle were tried to be reflected to me within 1 hour.Back to the branch; When I wanted to show the damage photos I took on the day I received the vehicle, the vehicle had already been given to another customer. Investigations are currently ongoing. I hope that the fault of the branch staff will not be reflected on me.A world-class company like Sixt should work with staff who can communicate properly with their customers.I hope that the penalty for this mistake will not be reflected on me and the deposit taken from my card will be fully refunded to my account.
Return the car is chaotic and can be difficult finding parking during busier times of the day. Other than that, Sixt staff is very friendly and try to accommodate you to the best of their ability. 8/10.
