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|"staff excellent, hotel transfer exceptional!"||(in 75 reviews)|
|"Clean Rooms and Good service."||(in 60 reviews)|
|"Clean, cozy, close to airport."||(in 182 reviews)|
|"the staff is rude"||(in 47 reviews)|
|"Air conditioner was extremely loud."||(in 26 reviews)|
|"Close to my car rental agency."||(in 7 reviews)|
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Clean room. Personal was polite.
While our stay we had not a warm water, neither internet and TV wasn't working aswell.
Real close to airpprt
The shower area could tell it was not clean because there was a bottle of shampoo with out a lid sitting there. Cable and wifi were down. They were giving breakfast bags to go but we waited 5 minutws n the lady did not show up.
This property is close to the airport. Great for an overnight. Shuttle service very convenient.
Good location with several convenience stores and fast food places within short walking distance, even a wine store. Staff was very helpful. The price was very reasonable.
Repairs are needed here and there. Toilet leaked. Support handle in shower fell off. There was no toilet paper. The airport shuttle only works one way. To get to the airport, you pay 400 pesos for a five-minute ride.
Bedroom was clean (bathroom wasn't). Very good WIFI
Where to begin... The hotel overcharged me from the booking.com agreed price with an extra hidden tax. The taxes amount to 19% however there is an additional, unstated tax of 45 pesos (not much but out of principle, I like to be informed beforehand). I asked for transportation to the airport the following morning and the receptionist told me he would get back to me, he never did even after asking again later in the evening so I had to organise my own transportation. The room: Air conditioning is so loud it appears you're sleeping next to a fighter jet taking off. No soap, shampoo, conditioner in the room, only body lotion. Toilet roll was finished when I came in the room. No hot water even after waiting a few minutes. Television remote didn't work. Tried to manually turn on the TV but found it too complicated to put on the satellite TV source. The bed sheets were to small for the bed... They came only half way down the bed exposing the bare mattress. Last but not least, most disappointing of all... The hotel breakfast. I understand the Covid-19 situation forces some changes, but when you're expecting continental and all you get is a slice of wonder bread with those plastic cheeses and ham it's extremely disappointing. Oh, and they ran out of sugar... The Covid-19 situation is definitely affecting the tourism industry in unprecedented manners, however you would expect that hotels at this moment would be motivated to exceed their standards and offer immaculate attention to detail to make a guests stay , comfortable and enjoyable.. this was not the case in Comfort Inn. Please do yourself a favour and look for a better value for money location in the city. 15 minutes extra drive to the airport is totally worth the effort.
When you stay at Comfort Inn Cancun Aeropuerto in Cancun, you'll be near the airport, within a 15-minute drive of Delfines Beach and Ventura Park Cancun. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Cancun? This hotel has 269 square feet (25 square meters) of space consisting of a conference center and a meeting room. A shuttle from the airport to the hotel is complimentary during limited hours.
based on 2,364 reviews
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Most popular landmarks
- Wet'n Wild Cancún 4.3 km
- El Rey Ruins 7.3 km
- Playa Delfines 7.5 km
- Museo Maya de Cancun 8 km
- Kukulcan Plaza 10.9 km
- Playa Marlin 11.1 km