Did not receive the car. Showed up to a building full of upset people, some waiting as long as 2 hours for a vehicle to show up. Spent $100 in taxi fees trying to round up a car. Went to Avis and got one, smooth transaction! Doubt I will use Hertz again.

2.0 Poor

Oct 2023

There are a list of things that were terrible about the experience. 1. took the shuttle to the Hertz rental location at the LV airport - only to be told the location was a $45 cab ride away. 2. 30 minute cab ride only to find a poorly manned office full of people some of whom had been waiting over an hour. Kids screaming, luggage everywhere. 3. 45 minutes later, with almost no movement in the line and the person for Hertz instead of helping us was still stopping to take more reservations on the phone. 4. My wife decided to walk next door to Enterprise which had a wonderful organized office and 10 minutes later we were finally able to start our vacation of Bryce Canyon and Zion Nat'l Park. 5. When we told the Enterprise people about our experience at the Hertz office next door they said it happen everyday with people waiting hours to get their rental cars and when they did get their cars it was either in bad shape or different than what they had booked. Summary - terrible experience and had to go elsewhere to rent a car.

2.0 Poor

Nov 2022

Car was not available when I arrived. Had to find another option.

10.0 Wonderful

Nov 2022

Great customer service

2.0 Poor

Nov 2022

Didn’t have a car. The manager was arrogant and made it seem like it was my fault since I made the reservation a day before. However, a young lady working there found me a car and got me a ride to a different location. Kudos to her but the manager was down right rude. Whole ordeal took several hours and was very frustrating.

2.0 Poor

Nov 2022

Hertz needs to acquire more rental cars immediately. The available supply was inadequate, and only by some miracle, was I able to get my rental car. The drop off instructions and communication was a complete disaster, and they need to get organized. I am unimpressed by Hertz and would not recommend renting with them.

Enterprise Rent-A-Car

7.7

Good

33 reviews

Cleanliness

8.0

Comfort

8.1

Pick-up/Drop-off

7.5

Value for money

7.5

6 locations in Canyon Gate

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fromS$ 103/day

Locations in Canyon Gate (Las Vegas)

5255 W Sahara Ave

+1 702 368 6972

Opening times not available

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5811 W Sahara Ave

+1 702 368 6972

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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6480 W Sahara Ave

+1 702 876 8275

Monday	00:00 - 00:00
Tuesday	00:00 - 00:00
Wednesday	00:00 - 00:00
Thursday	00:00 - 00:00
Friday	00:00 - 00:00
Saturday	00:00 - 00:00
Sunday	00:00 - 00:00

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6625 Roy Horn Way

+1 702 897 0729

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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7150 South Durango

+1 702 266 9882

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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8635 S Rainbow Blvd

+1 702 263 1958

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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Reviews

8.0 Very Good

Mar 2024

They were professional and easy to work with. An airport shuttle would be nice but probably not practical.

2.0 Poor

Apr 2021

Pros:

Drop off.

Cons:

They could have had the car I reserved. The pickup process was quick, but when you have your family of 5 waiting outside with bags of luggage planning on a certain vehicle, but the vehicle you requested is no longer available. Then you are told by the not so friendly associate we tried calling you to inform you that the vehicle you requested is not available but you didn't answer. I said what my phone never rang what number did you dial. response... Looks like it was a bad number. Anyway, super disappointed by not having the vehicle we requested, and told it was my fault.

10.0 Wonderful

Mar 2021

Pros:

The stuff was very helpful, and the car was big enough for our party,and running smooth) to me

10.0 Wonderful

Apr 2023

They were able to get me a car the same day that I reserved it. They were out of cars when I got there due to late drop offs, but they were able to make accommodations shortly after.

8.0 Very Good

Sep 2022

Overall good experience but a long waiting time to pick up the car ( 40-50 minutes)

2.0 Poor

Aug 2022

If you care about your personal safety, avoid Enterprise at all cost, because they clearly don’t care. Here’s what happened to me and my family when we rented a car from Enterprise for a 16-days’ road trip. On day one, we got a warning that the coolant level was too low – which is not what you would expect if the company did any maintenance on their cars before they send them out for more than two weeks. So we bought coolant at a gas station and did the maintenance ourselves. On day two, we got a warning that the car needed an oil change after 500 miles, which point we reached after another two days. Fortunately, we were near Moab at that time, where there is a local Enterprise branch, so we took the car there for an oil change. They sent us to a Lube-It-Express, but when we got there, we were told that they didn’t service Volkswagens. So we went back to Enterprise, where they also couldn’t exchange the car because they were short on vehicles. But they checked the mileage on the car and assured us that the car could continue without oil change for another 5,000 or 6,000 miles – they literally guaranteed us that if the car broke down in the middle of the desert, it would not be because of an oil issue. Two days later, just before we reached our hotel in Page, a new warning sign came on – this time about the oil level being too low. So I checked the engine and it turned out the car was now leaking oil. Clearly we could not continue with this car. I called the Enterprise Roadside Assistance that same night, and I was asked to call them back the next morning, as 6 p.m. or so was too late to arrange a car exchange. I called them again the next morning and was immediately transferred to a call center in the Philippines – be aware that this is what you get when you rely on their roadside assistance. The representative promised us that they would send us a car from Flagstaff, and that our Volkswagen would be towed by the same truck. This would take four to six hours. I explicitly asked them to keep us updated, as we would be waiting by the phone in our hotel room. After six hours, there was no car, so I called them back. The next Philippine representative drily remarked that the request for towing had been cancelled – probably because Page was too far out. No one had bothered to notify us, even though we were waiting for six hours in a hotel room (we could forget about our plans to visit Horseshoe Bend and Lake Powell). This second representative promised he was going to arrange an exchange this time, and explicitly noted that we should be called in our hotel room to keep us posted. We waited another four hours that day, and when there was still no car, I called the Philippines again. For the second time, the exchange had been canceled and no one had bothered to warn us – now they claimed there were no cars available at Flagstaff, which was nonsense because when I called Enterprise at Flagstaff myself, they said they had lots of cars available and we could pick one up if we could get there. But the third representative promised he would arrange yet another exchange that same night with a different towing company. The car would arrive around 3 a.m. When there was still no car or phone call by the next morning, we decided to give up on Enterprise’s roadside “assistance” and try to reach Flagstaff with our leaking car. We left Page, but after 20 minutes we got a warning that the brake pressure was too low (probably because the oil had been spilling on the brakes). So it was clear we couldn’t continue with the car, and when we again called the roadside assistance, we were again transferred to the Philippines. We argued with the representative for about an hour about his legal/contractual obligation to assist us, and about recklessly endangering the lives of people stranded in the desert, but he simply said that Page was so remote that the roadside assistance couldn’t do anything for us; he could send a towing truck, but that might take several days. So the advice of Enterprise’s roadside assistance was literally – and I kid you not – “call 911 if you want to be rescued; that is the only advice I can give you.” Even sending an Uber was out of the question. So it was quite clear to us that Enterprise’s roadside assistance was either completely incapable or unwilling to assist anyone. Fortunately, me, my wife, and my 16-year-old daughter were given a ride back to Page by a friendly American who was just passing by. From Page, we took a taxi to Flagstaff, which cost us $400, and at Flagstaff we received a new car without the slightest problem. When we finally returned that car to the Las Vegas branch, the manager, Ricardo, was great about it: he apologized and gave us a refund, but that is only a small compensation for the trauma of having your lives put in jeopardy. Wasn’t Enterprise’s slogan “We’ll pick you up”? Sure – “except if you’re too far away from us.” So on the basis of these experiences, I cannot recommend Enterprise. If everything goes as planned, you will be fine, but if you ever need assistance, know that you will have to depend on the kindness of strangers. Oh yeah – or 911.

Budget

6.2

Okay

79 reviews

Cleanliness

7.2

Comfort

7.1

Pick-up/Drop-off

6.1

Value for money

6.3

2 locations in Canyon Gate

Show locations

Locations in Canyon Gate (Las Vegas)

7150 West Sahara Avenue

+1 702 749 9226

Monday	07:30 - 17:30
Tuesday	07:30 - 17:30
Wednesday	07:30 - 17:30
Thursday	07:30 - 17:30
Friday	07:30 - 17:30
Saturday	08:00 - 17:00

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9232 West Sahara Avenue

+1 702 749 9231

Monday	07:30 - 17:30
Tuesday	07:30 - 17:30
Wednesday	07:30 - 17:30
Thursday	07:30 - 17:30
Friday	07:30 - 17:30
Saturday	07:30 - 17:30
Sunday	07:30 - 17:30

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Reviews

8.0 Very Good

Apr 2024

Good customer service

2.0 Poor

Mar 2024

Absolutely horrendous vehicle. Poorly maintained. Steering wheel or left front tire rubbed when turning and there was a terrible rattle. Had a flat tire and tire was so bald it couldn’t be repaired and had to be replaced. Tire place was shocked the vehicle was allowed on the road with such bald tires. Shocking that Budget allowed this vehicle to be rented out in such poor condition. Terrifying to drive.

2.0 Poor

Mar 2024

The vehicle was poorly maintained. The steering wheel or left front tire rubbed when turning and there was a terrible rattle. Had a flat tire and the tire was irreparable so had to be replaced. Rear tires were completely bald and tire place was shocked the vehicle was even on the road. Very unsafe and shocking that Budget allowed the vehicle to be on the road.

4.0 Mediocre

Oct 2023

more staff needed

2.0 Poor

Oct 2023

Although I had 4 reservations, they did not have but 1 van. I even verified with the location the day before to confirm the vans were there

2.0 Poor

Oct 2022

The car itself was fine and ran great. I was told since I picked up the vehicle 2 hours later than the reservation was for the price doubled. Obviously, there is no were online it states that. After calling into customer service and I was very blessed I was able to speak with a great supervisor to clear everything up. Unfortunately, with this experience and attitude from some of the associates working there I will never be back. One of the associates asked me what was in my bag since I had a bag with all my essentials from my car like car insurance papers, and things like that.

Avis

6.8

Okay

9 reviews

Cleanliness

7.5

Comfort

7.6

Pick-up/Drop-off

6.8

Value for money

6.9

One location in Canyon Gate

Show locations

fromS$ 110/day

Locations in Canyon Gate (Las Vegas)

2219 South Rainbow Boulevard

+1 702 254 1250

Monday	07:00 - 16:00
Tuesday	07:00 - 16:00
Wednesday	07:00 - 16:00
Thursday	07:00 - 16:00
Friday	07:00 - 16:00
Saturday	08:00 - 17:00

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Reviews

2.0 Poor

Jan 2024

Not good! After checking to make sure they had a shuttle from the airport, they failed to mention that they close at 4 PM. My flight didn't arrive until 6 PM. I proceeded to the Airport Rental Center AVIS counter and was told that they do not honor offsite contracts even though they are the same company. I rented a vehicle from them as I need to get to my final destination, however, the price went from $58.00 to $285.00.

3.2 Poor

Apr 2020

Pros:

Not much. The check engine light came on 200 miles into a 900 mile trip!

Cons:

I was not charged correctly.

10.0 Wonderful

May 2023

Really easy pick up. Fast transaction. Excellent véhicule.

10.0 Wonderful

Apr 2022

Superior

8.0 Very Good

Nov 2021

Agents were very friendly and helpful.

1.9 Poor

Sep 2021

There was no car available when we went to pick up. They should have at least notified us on the day so that we didn’t have to take uber round trip. Besides, they somehow charged us cancelation fee (& insurance).

Thrifty

5.9

Fair

1 review

Cheapest deal

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Most popular agency	Avis
Most popular car type	Full-size
Average price	S$ 148/day
Good deal	S$ 139/day

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