Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Central Business District
Filters
Show reviews that mention
Reviews
2.0 Poor
May 2021
Cons:
I didn't get the type of car I paid for. They gave me a compact car when I paid for a mid-size SUV, and they lied to me saying that the one I got was a mid-size SUV6.0 Okay
Oct 2020
Pros:
The car was pleasantCons:
Listening to your customers when they multiple times decline a particular coverage and make you feel uncomfortable by persisting. I understand it’s their job but I declined it 3 times and he kept saying “in case you get into an accident” is that implying something cause I’m female? Don’t understand why I was made to fee pressured. His name is Luke10.0 Wonderful
Sep 2020
Pros:
Super easy drop-off, good car, cheap price.Cons:
They really tried to sell me some add-ons, insurance, etc. that being said, the guy was super nice about it.10.0 Wonderful
Jul 2020
Pros:
Quick check-In and out. Brand new car!5.2 Fair
Jul 2020
Pros:
They were honestCons:
To actually have a car.10.0 Wonderful
May 2020
Pros:
Easy, fast, no surprise feesOne location in Central Business District
Filters
Show reviews that mention
Reviews
2.0 Poor
May 2021
Cons:
I have forgotten my notebook in the rental car. Within1 hour of return I went back to rental location and car was rented back. The lady at the counter noted down car, descritipn and my phone number. It has been more than 10 days no one called back. I tried to call back but no response. There is no lost/found mechanism. Even though there is no monetary value to anyone of my notebook; it was important to me. Rental car company needs to have better mechanism10.0 Wonderful
Dec 2020
Pros:
Staff was friendly and helpful. Car delivered as advertised. Easy drop off.Cons:
Better instructions on how to find the entrance to the garage when dropping car off.5.6 Fair
Oct 2020
Pros:
Staff were friendly, efficient, and helpful.Cons:
After we got on the road I realized that the tires were extremely worn. We were hydroplaning on the rainy freeway and it was quite scary. The car smelled like cigarettes and there was trash from the previous user in the center console.8.8 Very Good
Sep 2020
Pros:
Friendly helpful staffCons:
The location was hard to find as the signs both at the garage and the lobby unit8.0 Very Good
Jul 2020
Pros:
The car was sweet.Cons:
When I was picking up the car they tried to up sell me 3 times. Then they offered me a soccer mom minivan and wanted to charge me $70 more. I finally just had to say I want to car I had rented to I could get out of there.6.8 Okay
Jun 2020
Cons:
The screens inside the car were smudged and not wiped off well. The person who helped us with our rental tried to pressure us into an upgrade and also into buying the insurance even though we were covered already through our own insurance, and we also already declined it when making the online reservation. He was very pushy.2 locations in Central Business District
Filters
Show reviews that mention
Reviews
10.0 Wonderful
Oct 2022
8.0 Very Good
Oct 2022
10.0 Wonderful
Jan 2022
2.0 Poor
Dec 2022
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
One location in Central Business District
Filters
Show reviews that mention
Reviews
2.0 Poor
Jul 2022
2.4 Poor
Oct 2020
Cons:
They made money off my error. I missed the pickup and drop off location in Seattle on third. And thought it was at SEATAC rental car facility. I immediately tried to call and change it. But I had to pay for 3 days rental. I cannot recommend them or KAYAK.4.8 Mediocre
Aug 2020
Pros:
Van ran well.Cons:
Not the car I reserved. Not clean with 3 used water bottles, dirty cup holders and a miscellaneous chalky type ball that was left in the car. There is no one at the entrance to take the return. Upon entering the pick up area to inform them that no one was at the return, they told me to go back to the return where there was someone cooking his drugs on his tin foil and subsequently shooting up in broad daylight at the entrance to the returns.7.6 Good
Jul 2020
Cons:
We rented a minivan but when we got there, they only had SUV’s. They offered us a large SUV which worked out. The car had not been cleaned on the inside and there were dried food splashes all over the middle bucket seat. We also received varying answer regarding early return of the car. On the other hand, it was more economical than a lot of other rental companies.4.8 Mediocre
Jul 2020
Pros:
Staff was friendly with pick up, but they informed me the car I had ordered was unavailable and so was given an alternative which was smaller, which made travelling difficult.Cons:
Staff needs to communicate better with customers and the central call center has GOT to communicate better with the local branches.5.2 Fair
Feb 2020
Cons:
Accidentally booked a car at other location from airport. They were able to book me another one but charged me 30 bucks more and instead of a luxury car that I booked I got a Hyundai.One location in Central Business District
Filters
Reviews
8.8 Very Good
Jul 2018
Pros:
Easy pick up in Seattle Downtown, car was available and ready for me when I arrived. Car was in proper condition with full tank of gas. Price paid was price quoted online.Cons:
Rental was one of the lowest I could find, but still was over $100/day for 2 days.9.6 Wonderful
Jun 2018
Pros:
We were given a free upgrade at the initiation of the agent.Cons:
It was a little confusing to get to the garage where the cars were located.8.8 Very Good
Dec 2017
Cons:
The procedure is very easy and staff who helped me is very friendly. And I drop the car off after hour with no staff on site, it’s very convenient.10.0 Wonderful
Aug 2017
Pros:
Rep gave an upgrade while picking up vehicle.Cons:
Off site dropoff for airport but that is not the fault of National.10.0 Wonderful
Jul 2016
Pros:
All of the staff seemed to enjoy working there and were very thoughtful of the needs of the customers, pointing out where I could find a bathroom and a good place to wait for my ride.6.8 Okay
Dec 2015
Pros:
The car was excellent but not at the airport where I expected it to be. I had to pay for a cab ($40) to get downtown and get stuck in horrible Seattle traffic leaving the rental center. The people at National were great and helpful but the entire experience should have been betterOne location in Central Business District
Filters
Reviews
8.4 Very Good
Sep 2019
Cons:
Car was only 3/4 full I was told it was full. Otherwise not a bad experience.10.0 Wonderful
Jul 2019
Pros:
Easy pick up and drop off, great locations. Loved our Dodge Journey - perfect for a road trip with kids.2.8 Poor
May 2019
Cons:
Providing the right vehicle.7.6 Good
Oct 2018
Pros:
The staff at the counter was helpful, and were offered assistance regarding a booking issue online. I felt the two folks that helped with the paperwork and the vehicle delivery, really stepped up to help.Cons:
There was an issue setting the rental online. Plus the price was high. $80 plus, for a day rental.... was higher than I’ve paid previously.10.0 Wonderful
Aug 2018
Pros:
fast check in and out10.0 Wonderful
Dec 2017
Pros:
Excellent staffOne location in Central Business District
Filters
Reviews
8.0 Very Good
May 2021
Pros:
Staff was friendly, and got a great rate by not renting from the airport. Drop off was easy.Cons:
The pickup/drop off location left something to be desired. 6th floor of a dark, old, parking garage that wasn’t especially well-lit. The main entrance was closed due to COVID and we had to use the back door to the elevator lobby. I could see someone, such as a young female alone, feeling quite uneasy about the location.2.0 Poor
May 2021
Pros:
The car was nice and a good deal concerning the other prices by other rental companies. The associate the checked us in was very accommodating.Cons:
When I originally booked through kayak I entered sea tac airport as my pick up and drop off location. I never confirmed and looked up the address of the Thrifty location because I assumed it would be at the airport that I entered. I got on the shuttle to the car rental terminal where I had to wait in line for an hour because there were so many guests arriving and only two associate working. When it was my turn the associate informed me I went to the wrong thrifty so I had to take the shuttle back to the airport then the train to downtown Seattle where the Thrifty I rented from actually was. I would recommend a much stronger and noticeable alert that the location of this thrifty is not at the airport. I found it says that is small writing randomly in the second email I got. It needs to be more noticeable while booking the car.10.0 Wonderful
Apr 2021
Cons:
Gas efficient car2.0 Poor
Apr 2021
Cons:
Seattle pick-up location closes at 12P. I arrived a little late for my 12P pick-up, did not receive my car, yet I was charged for the full ten day rental contract. So far after two weeks Thrifty has been unwilling to negotiate.10.0 Wonderful
Apr 2021
Pros:
Friendly staff2.0 Poor
Dec 2022
One location in Central Business District
One location in Central Business District