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Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"

Cons: "Breakfast could have been better"

Pros: "The service and food was great. Plains are new."

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "Everything"
Cons: "Connection time at Narita is too long"

Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Cons: "Boarding in New York could have been better organized"

Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"

Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Cons: "Flight attendants"

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."

Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."

Pros: "Nothing"
Cons: "."

Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"

Pros: "Excellent service - delicious meals"

Pros: "Food"

Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"

Pros: "Clean plane, very nice crew."
Cons: "Flying coach is always cramped for a tall person!"

Cons: "I wasn't able to pre-select my seat."

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."

Pros: "Very comfortable plane, even full. Polite crew."

Pros: "The crew Service"

Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"

Pros: "All was fine"
Cons: "Nothing"

Pros: "Food"

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."

Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Cons: "Nothing!"

Cons: "Very long lines at the security gate at Itami. Difficult web check in."

Pros: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Cons: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Service was excellent - Flight attendants were friendly and professional."
Cons: "N/A"

Pros: "Excellent customer service!"

Pros: "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"

Cons: "Again not enough to padding in seats"

Pros: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Cons: "The fact I'm too poor to get a premium or above seat."

Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."

Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."

Pros: "Overall service was excellent."
Cons: "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."

Pros: "I loved how accommodating the flight was. I would use JAL from this point forward if possible."

Pros: "everything! especially this one very cute flight attendant, I loved her."
Cons: "All was great, no complaints!"

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Cons: "On time and comfortable"

Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."

Cons: "Food and entertainment could better"

Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"

Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."

Cons: "Lousy food taste bland out of date movies"

Cons: "Food was really unpleasant and entertainment all out of date movies"

Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"

Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Pros: "Pretty much everything"

Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."

Pros: "service"
Cons: "food"

Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."

Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"

Pros: "The crew was nice."
Cons: "Dinner"

Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."

Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"

Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."

Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."

Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."

Pros: "Everything"
Cons: "Nothing"

Pros: "Great service. Crew are kind and friendly!"

Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."

Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"

Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."

Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Pros: "leg room!"

Pros: "on time, great service on flight"

Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Cons: "Nothing"

Cons: "Could not fall asleep as the chair would not recline enough"

Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."

Pros: "I love the food and the girls was fantastic"
Cons: "Nothing"

Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"

Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Nothing"

Pros: "Young, pretty, and charming stewardesses. :-)"

Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."

Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Pros: "Flexible seating due to only very few passengers. On time departure and arrival"

Pros: "Crew could have been less rude"

Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."

Pros: "Crew , amenities and food"
Cons: "None"

Cons: "Raise the cabin temperature"

Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"

Cons: "The seat covers looked worn and dirty. Needs an upgrade."

Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"

Cons: "Nothing comment."

Cons: "Nothing"

Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."

Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."

Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."

Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."

Cons: "Satisfied service friendly staff overall satisfied."

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Cons: "None"

Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "The staff were so friendly and helpful."

Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."

Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."

Pros: "Upgraded to biz class, which was fantastic"

Cons: "Headphones were not functioning properly"

Pros: "Great service and very friendly staff."

Pros: "nothing"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"

Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."

Pros: "Punctuality"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."

Pros: "everything, excellent job"

Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "got us there, efficient and effective crew."

Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"

Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."

Cons: "old facilities"

Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."

Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."

Pros: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Cons: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."

Pros: "Staff friendly and efficient"

Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."

Pros: "I love it"

Pros: "If youre searching for airlines with best timing no delay and great service, book your flight with singapore airlines without any hesitation"

Pros: "We lucked out and got seats with leg room! Yeah!!!! Thank you."
Cons: "Breakfast was very late into CPH and they only had one choice... Think maybe some ovens were not turn on!"

Pros: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."

Cons: "Video screens were quite small and there were no USB charging."

Pros: "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
Cons: "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."

Pros: "Crew and attendants did very well"
Cons: "Gate change communication"

Pros: "Food and service"

Pros: "Amazing crew and food; clean lavatories throughout the flight"
Cons: "Need more elbow space; 10 seats across in the economy section really soured the experience"

Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."

Pros: "Food."
Cons: "The economy seat is too cramped!"

Pros: "The seats were very comfortable."
Cons: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."

Cons: "Better foods and drinks"

Pros: "Good"
Cons: "Everything was great"

Pros: "Seat from taipei to jakarta is roomy & comfortable"
Cons: "The seat from taipei to seattle should be roomier as it relates to longer flight time duration"

Pros: "Greatb"
Cons: "Great"

Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."

Cons: "Same as above"

Pros: "The crew were nice & the flight was on time."
Cons: "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."

Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."

Cons: "I don’t understand why flights don’t board from the back to the front. People at the back have to get past the ones in front still in the aisles to get to their seats."

Cons: "Great flight, and food was pretty good as well."

Pros: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Cons: "Nothing, this flight was really good"

Pros: "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
Cons: "had to inquire about cocktail service"

Pros: "Very good service."

Pros: "Good food. Lots of movie selections. I like the amenities in the bathroom."
Cons: "Less space. No socket to charge phone."

Pros: "Eva Air had attendants on the ground pointing us all in the right direction to catch our flights with the minimum delay! Such a Quick turn around I was expecting my luggage wouldn't even make the flight!! But it did!! Also liked their mood lighting to replicate the time of day, since they asked us to keep our shades pulled all the time. Nice restrooms and I appreciated the toothbrush, earplugs and eyeshades they stocked in the restrooms!"
Cons: "Seats were tight. I usually have food served that will acclimate you to your destination city time zone. Not so with Eva Air. Two dinners instead of a Breakfast."

Pros: "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
Cons: "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."

Pros: "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."

Pros: "Having an aisle seat on a packed glf"
Cons: "The attitude of some of the flight attendants. You ask got ice with your beverage and it's like I am asking for the world. And, then you get a couple pieces of ice if you're lucky but only have s glass of beverage. Is that ridiculous or what... both leaving the States and upon returning was the same situation...it's only ice..."

Pros: "Wonderful service, comfortable seating (compared to American airline seats) and attentive and polite crew!"

Pros: "Great vegetarian options that can be selected in advance. Very kind and courteous staff! Flew Eva to and from Asia and staff consistently exceeded expectations."
Cons: "Husband and I got separated for long leg from Taipei to Seattle. Got stuck in between to very large men...impossible to really sleep. The middle seats should cost less."

Pros: "Beautiful stewardesses on EVA, big aircraft."
Cons: "TVs are outdated and small. Not as roomy as the 777."

Pros: "Same as above."
Cons: "Same as above, but there were not a lot of open seats, so we were moved to the bulkhead."

Pros: "economy plus was well worth the extra money"

Pros: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"

Pros: "extra room in the extended economy class. i was upgraded to there because of my gold star alliance"
Cons: "nothing to note"

Cons: "The seats are too small. There is not enough leg room. Very uncomfortable !!"

Pros: "i liked the emergency seat because I had more room"
Cons: "The flight from Seattle to Taiwan was one of the worst flights I ever had. Not only was there no outlet for me to do work, but the 2nd level of the plane was unusually warm and stuff. However flying back from Taiwan to Seattle was not as uncomfortable, it was still annoying to not have an outlet. Also the entertainment screen on those flights were really small. Lastly, the food overall was mediocre, but that was not as big of a deal to me."

Pros: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Cons: "Food is always lacking, but its not a really big issue for me."

Pros: "The food and drink service was great and at no extra cost"

Pros: "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
Cons: "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."

Pros: "same as previous flight"
Cons: "same as previous flight"

Pros: "I became very light-headed during flight and received excellent and compassionate care. Wonderful crew."
Cons: "The food is fine but not great"

Pros: "This was my first time flying Eva. Overall a positive experience. Crew and staff were professional and polite."
Cons: "I was a little frustrated when standing in line to check in in Taipei. Only one active agent, a very long line and about six Eva employees chatting in the administrative area."

Pros: "There was a lot to keep you busy."
Cons: "The food was dry."

Pros: "No issues with boarding Departed and landed on time Nice blankets"
Cons: "Food was not good TV/movie options seemed limited Hot tea was very bitter"

Pros: "The stewardesses were outstanding and really seemed to care how we were treated. Fantastic"
Cons: "the entertainment from the flight from Taiwan to the Philippines was unsatisfactory in every conceivable way . No choices, no quality and the same for everyone."

Pros: "Everything"

Pros: "Could charge my phone!"
Cons: "Not a fan of crowded economy class flights"

Cons: "the kid was kicking the back of my seat for 12hrs...."

Pros: "good service good price good pilots"
Cons: "Plane is old and outdated as far as entertainment seats old. Crew are efficient but just like robots. Boring"

Pros: "2 meal service, entertainment"
Cons: "Need air flow, too stuffy, small leg room"

Pros: "Seat leg extensions and reclining angle in prem econ class are make long 10+ HR flights very comfortable, packaged washcloth a nice touch, 2 meals and snack were genously sized."
Cons: "Obviously older 777-300ER, IN-seat entertainment screen was partially damaged and often malfunctioned, Economy underseat storage is limited in center section due to seat mount locations"

Pros: "Elite class is the way to fly and can often be found at the same price as economy. The seats are larger, there is more space to your sides and in front of you, and the seats recline in a way that doesn't intrude too much on the person behind you. Win win win! The food actually tastes good, beverages are free (at least in Elite class) and the flight attendants do a great job. Arrival and departure times line up well with your schedule reducing the effects of jet lag (IMHO). You also don't have to pay for a hotel room in BKK that you're not using because arrival/departure times line up with standard check-in/check-out times. Bonus!"
Cons: "The flight from Seattle to Taipei is long. There's no other way to say it."

Pros: "Yes"

Pros: "attentive crew. comfortable seating. good food options"

Pros: "Qatar airlines seat"
Cons: "Bigger lavatory in the plains"

Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"

Pros: "Food and being ontime"
Cons: "Seats are too hard"

Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."

Pros: "crew was very sweet"
Cons: "food and wine options were terrible"

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Pros: "Everything"
Cons: "Nothing"

Pros: "Crew not as nice."
Cons: "More hospitable crew"

Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."

Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"

Pros: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Cons: "Nothing. Everything was perfect"

Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."

Pros: "Good attention from cabin crew and good food"

Pros: "Good movie selection, very friendly crew"

Pros: "Faultless as per usual QA flights"

Pros: "quick"
Cons: "nothing"

Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."

Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."

Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Pros: "Great service. Courteous staff"
Cons: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"

Pros: "It was comfortable flight with a friendly crew."

Pros: "Everything except food"
Cons: "Food"

Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"

Pros: "I like everything about the flight"
Cons: "Flight was very long"

Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"

Pros: "Entertainment"
Cons: "Catering and seating. They ran out of food and drinks"

Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"

Pros: "I liked everything about the flight."

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Pros: "Excellent service everyone was generous"

Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"

Pros: "The airplane was spacious."
Cons: "The omelette was too tough."

Pros: "Nothing."
Cons: "Was denied boarding."

Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"

Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."

Cons: "pizzaafan@yahoo.com"

Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."

Cons: "We normally fly business class, but this was a quick side trip so we settled for economy."

Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."

Pros: "Overall flight was pretty good"
Cons: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."

Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"

Cons: "Flight was delayed"

Cons: "The flight was delayed from Doha to London. And I lost my bag."

Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."