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Plane is new and I was upgraded to first class so all was great.

The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.

Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.

• Crew obviously hate their job • We were placed in the very back of the airplane even though we checked in 4+hrs before our flight • We were given food but since we were in the back of the plane, we were rushed to throw it away. • This was the most unorganized boarding experience. They just called “Group 1” to board and after that, it was chaos. Everyone was confused and they only spoke in Chinese.

I was expecting that movie selection and food would have been better. Everything else was great.

Flight was smooth no complaint. Except maybe better food choice for the long flight…

The type of the food requested (Asian vegetarian) was not properly met with. They have very limited snack items that may compensate for the main meals.

The quality of the food is pretty good. Thank you, EVA Air.

Pleasant crew. Very long flight, a bit uncomfortable at times being seated, but not too bad.

No ice for the drinks. Only gave a half a cup of your beverage. Not enough water. I got very dehydrated.

Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.

Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.

Easy if you are a United States Citizen, when you go to US Border & Customs, bring your Passport if you arrive Internationally. Remember to pick up your check baggage before moving into domestic flights, as they will check the tag for the plane you are boarding in. (They will check your baggage again). Bring your ID/DL (Real-ID COMPLIANT) with you to pass security/TSA, passport works too. SFO is pretty strict as well as LAX. Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.

The seats are too small for international flights. I felt like cattle.

Boarding was quick and efficient. The food was very good and they had pictures showing you what options there were to avoid misunderstandings.

As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

Crew was professional. Never enough leg room for 12 hour overnight flight.

Fast boarding. Cabin temperature was a bit warm, but I guess this is the standard in ANA. The Room seats are spacious, but not long enough for me.

ANA was wonderful just needed to upgrade the food and the entertainment.

Crew were efficient and friendly. But my seat was very uncomfortable . Was seated at last row window seat 27. Too cramp

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.

I loved Ryuichi Sakamoto's OPUS in the movie choice.

Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.

One of the best economy flights I’ve ever taken .

Good legroom. Front seatback has best compartmentalization, netted pockets on sides of tv monitor for eyeglasses, water bottles etc. For Economy, best food across the Pacific. JAL doesn't skimp on quality to squeeze out more profit. No prepackaged items in plastic wrap. Cocktail service first with nibbles, Wine in your own 2 glass bottle. Later dinner service, more wine! Lastly, breakfast-lunch, more wine if you choose. Lastly, the friendliest most smiling crew across the Pacific.

bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful

everything was great except for the plane itself looking worn out.

It was great, but the wifi service was very hard to pay and I barely could use it during my trip. The seats are also a bit tough for tall people (economy area). Other than that, it was a pleasant experience.

The airline was very clean, and the crew very kind and thoughtful.

We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.

My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.

Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.

It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.

Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline

A 16 hour flight from Singapore to Los Angeles had only 2 meals. Please make it 3 meals.

Once again the meal served was delicious - we got chicken rice

Overall good experience, convenient Changi Airport, even the layover was long.

Singapore Airlines from Mumbai was late, we were rerouted to Copenhagen and then to Los Angeles. As senior citizens, we should have been given a hotel voucher for a night and fly out the next day. I hope Singapore Airlines should give us a credit in good faith if they want us to fly with them. I doubt it, but you never know.

I had to change a flight date and it cost me $800.00 dollars. In the past, if there was room on the flight(which there was), Singapore Airlines simply re-booked me. This might have occurred because the office in Bali where I could interface with a human face to face is now closed since COVID. I naively figured the ability to change my flight into my decision to go with Singapore Airlines as it does cost a bit more. I will still fly on them as they are superior to the other carriers by a fairly large margin, especially for my needs.

There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.

Excellent staff helping my 96 year old senior promptly with her oxygen needs

Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.

Good even though flight was delayed, the crew was prompt and efficient.

We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.

Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.

Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.

Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.

The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline

Did not have enough time from Venice seaport at Ravenna to get to Venice airport in order to make the scheduled flights. Need to have at least 3+ hours from ship docking to airport.