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Pros: Good movie selection

Cons: Always late to depart. Seating was cramped and uncomfortable

Pros: crew with good attitude

Cons: food was a waste of time, of energy, of bread, etc

Pros: Fast service and precise timing

Pros: Like the pleasantries from the Delta crew

Cons: More snacks :) !!!!

Pros: seat food and cabin crew

Cons: The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given

Pros: seat is very poor im a small person and the is to small!not comfortable!

Cons: not recomended!

Pros: Crew was really helpful.

Cons: There could be a vegeterian food option.

Pros: Good but the service good but not excellent

Pros: I actually like the foods and the seat is comfortable for the price I paid.

Cons: Everything is good.

Pros: Quality of food was good

Pros: The crew was amazing and the seat was comfortable. Mostly, I liked the food.

Cons: ran out of the food i wanted. poor selection of food... screen on "tv" was too dark to see details

Cons: E145 is extremely crowded. No leg room on the left side

Pros: Most uncomfortable plane that I've ever been on

Cons: Seat space

Cons: Flight was over booked and 1 hr delay

Pros: The crew was super friendly.

Pros: I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything.

Cons: Money return policy

Pros: The crew was amazing!!

Cons: Nothing! Excellent flight!

Pros: The seat was very spacious

Cons: More space to put things

Pros: On time! Great service.

Cons: Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!

Cons: Crew could teach people how to act- not to spill over each other in the aisles

Cons: The food is horrible. Bring your own sandwiches. The flight attendants are very nice, but inexperienced. Our flight had to wait for the fate to clear and passengers got up and started taking their bags down while on an active taxi way. They were walking around while the plane was moving.

Pros: Over booking, no seat for me fight back to LA

Pros: Everything was great

Cons: Roomier seats

Pros: Audio should include easy listening, classical and good oldies

Cons: As above

Cons: E145 is extremely crowded. No leg room on the left side

Cons: Not leave 2 hours late

Pros: Very cramped seats

Pros: Superior standard

Pros: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!

Cons: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.

Pros: everything, the crew was efficient

Cons: more African entertainment to be added on the Johannesburg route

Pros: The crew was organized and efficient.

Cons: Entertainment: movie choices were limited.

Pros: Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off.

Cons: The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future.

Cons: Electricity didn’t work in my pod

Pros: Seating and service

Cons: Flight to Haneda airport not Narita

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: nothing

Cons: no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English.

Pros: Crew was amazing! Slept much of the flight after lunch. Punctual!

Pros: I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine.

Cons: My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!

Cons: one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.

Cons: Movie selection

Cons: Good

Cons: Although in first class, the service was subpar. The attendant did not smile, told me to look in the magazine when I asked if there were any dishes without cheese . She left an empty glass on my tray for the entire flight!

Pros: Nothing

Cons: 100% of staff was rude and they love to nickel and dime you.

Cons: I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that...

Pros: None

Cons: lots

Pros: Great champagne. Good food. Good movie selection. Great seat. Pajamas.

Cons: Nothing. Excellent airline.

Pros: Crew and attendants did very well

Cons: Gate change communication

Pros: Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked.

Cons: As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space.

Cons: Na

Cons: Good space with large seats. Good food and service.

Pros: Good service

Pros: Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.

Cons: Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.

Cons: I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it.

Pros: Elite class is good

Cons: Not much

Cons: Food

Pros: Cordial crew

Cons: Was not able to board