Pros: It was easy, the employees were really nice & the shuttle service was convienent & quick. We will definitely use them again. The price we were quoted online was the price we paid. It was great to not see an increase in the cost upon returning the car.
1 Sep 2016
Cons: That the car was returned at 6:14 and I was charged for an extra hour. When at pick up the person giving us the car said return the car around 6pm. I guess I took that to mean that close to 6pm. If I was going to be charged more if it was after 6 pm then he should of said- hey car back by 6pm or we will charge you for an hourly rate.
19 Oct 2015
Pros: The woman at counter. Looking forward to their new location.
19 Oct 2015
Pros: The car was clean and did run... and that's about as far as I can go with positives.
Cons: The pick up location is NOT at the airport. They do advertise this information, but they have a booth at the airport, where you call a number and a van comes to shuttle you to the car rental spot. When we called the number, they didn't tell us this.. they said they would be there in five minutes. No mention of the van. No mention of moving locations. Maybe this was my fault, or maybe they could have mentioned something like "great! We will send a van to pick you up in the next few minutes. Please look for the white shuttle with the words "Payless" on the side!" Or maybe that's expecting too much. I'm not a customer service expert.
We all show up to the rental area and there is only one guy working the counter. So it takes longer than it needs to. He casually mentions that there's a multi hundred dollar deposit that comes with all rentals. Sure. Maybe that was in the fine print. I guess I missed it. But whatever. All was well.
We drive the car off the lot. All is good. Until the next day, when the check engine light comes on and the oil light as well. I called the number they gave me and offered me a few options. None of which accommodated the concept that I was in a wedding all weekend and i needed to use the car in a city 100 miles from the pick up location. Sure, I COULD drive all the way back and get a new car. Sure. I COULD drop the car off to get maintenance done, with the assurance you'd reimburse me. But the idea here is that i paid for a service. You did not hold up your end of the deal. And somehow I am penalized for the inconvenience.
The final conclusion was that as long as the vehicle "sounds okay" then I'm okay to drive it to my hearts content. My husband checked the oil level which was drastically low and the oil was caked entirely on the dipstick. The cars are clearly, poorly maintained, and when I am home in the future, I will never ever ever rent from them. Time with family is more valuable than saving a few bucks.
No apology. No sort of compensation. Just a bill and a "see you later" at the end of it all. Too bad.
2 Nov 2015
Cons: Car had no cruise control, and it was a 2014. Cars not especially clean. Rental location is hard to find, and takes time to get to if you don't have a ride--no ubers around.
8 Nov 2015
No one at counter
Pros: The price
Cons: There was no one at the rental counter even though it was 6.30pm. I waited a reasonable amount of time before taking the offer made by another representative.
9 Nov 2015
Car was in bad mechanical condition
Cons: Car would not accelerate, ended up on the side of the road for an hour.
Interior was stained up and dirty.
They charged me an extra $200 right away on pick up "in case of damages", I was not aware they would do that.
Location was hard to find.
10 Nov 2015
Your new location was hard to find. I was given n
Pros: The car was comfortable, clean and economical.
Cons: The new location and how long it took to check n and out.
10 Nov 2015
Pros: They were friendly at the counter
Cons: they did not tell me the address changed for the return.
Cons: Confusing term "Generic or similar" What is that?
10 Nov 2016
Cons: I hate the bate and switch. YOUR website said chose "special rate" and get a minimum 5 people/2 bags car. I chose that. At the Dollar counter only one vehicle available Chev Spark 4P/1B, but "I could upgrade for an additional 243.00". I emailed you, only to be told I didn't understand what the "Special" was. You're correct, the website doesn't say economy, compact, etc., but it DOES say 5P/2B.
19 Oct 2015
Pros: Nice car, easy requirements. Great price!
Cons: Unorganized and not well connected between checkout desk and online services. Bad check out time.
21 Oct 2015
Cons: The process was typical. There was a lot of pressure to up-sell me on things I didn't need, even after I told the agent "no." I was told I could pick any car in the row, but there was only one car in the row and it was dirty.
3 Nov 2015
Pros: Good basic wheels
Cons: No cruise control, which would be very nice on those looooong streches in Minnesota and Iowa :)
7 Nov 2015
Pros: When no one showed up at the Dollar rental counter, eventually a woman named Precious (and believe me she is!) at the Hertz counter helped me. Apparently Dollar is owned by Hertz, the difference being that Hertz employees belong to the union and Dollar employees do not. Precious even upgraded my rental car to help compensate for the problem.
Cons: I booked my car for pick-up at 6 a.m. and the Dollar counter was scheduled to open at 6, yet when I arrived at 6 a.m. no one was there! I could not pick up the car because there was no agent at the counter. I waited for 45 minutes and still no one. I had a meeting scheduled and a long drive ahead of me. This is unacceptable!
3 Aug 2016
Not what we reserved.
Cons: We reserved a car that was supposed to hold 5 people. There were only 4 of us, but the car was a Chevy Spark. It was not large enough for 4 adults and we had no choice but to upgrade. The upgrade, along with hidden fees was almost $100 more than we were expecting. I will not rent a car through Kayak.
16 Aug 2016
Cons: The computer system went down shortly before we picked up our car. This caused a 45 minute delay, in part because the manager could not unlock the cabinet with paper contracts.
22 Aug 2016
Dollar Rental Car at MSP
Pros: Easy pick-up & drop off
Cons: Windscreen was not very clean on the inside
30 Aug 2016
Lots of hidden charges
Cons: I wondered why the quote per day was so affordable until they needed a $200 "deposit"on top of the daily rate precharged to my credit card. Turns out instead of $125 it ended up being $243 with all the extra fees and 21% tax. Come on Minnesota 21%???
Pros: Car was decent, eventually paid less than expected due to earlier return, helpful security guard at the exit from rental facility (unlike Hertz employees).
Cons: Kayak booking was in the system, but somehow Hertz wanted to charge me 2x more than Kayak price. Employees at Hertz Gold Plus Rewards checkin were unpleasant and incredibly incompetent, to the point of not being able to spell correctly "Road" in my address. Hertz wanted to charge 9.99USD / gallon when I forgot to refuel - so had to return to a nearby gas station where petrol costs 2USD/gallon.
22 Sep 2016
Pros: After they found car, it was decent
Cons: Poor service. Delays. Car smelled fun. Was late to meeting because they couldn't find car. Charged for upgrade.
12 Oct 2016
Good Car, Bad Company
Pros: Car was very clean; no issues with the car itself. Drop-off was easy, but didn't allow the opportunity to have any questions answered.
Cons: I ended up being charged almost double what I was quoted, even after turning in my car a day earlier than I was originally scheduled, and I still have no idea why. I wasn't able to ask any questions at drop-off, and when picking up the car they wouldn't let me talk to someone in-person, but rather through a video chat with someone off-site which was a bit awkward, at times difficult to understand, and didn't allow me to ask all the questions I had.
15 Oct 2016
Pros: Returning was a breeze!
Cons: I would love a kiosk check out option for everyone, not just hertz gold
27 Oct 2016
Cons: A little too used car sales feeling at check in
Cons: - booked a Minivan, was given an SUV bc no Minivans available
31 Oct 2016
Pros: Generally very good
Cons: I could not get into the first car that was assigned to me, which cost 15 extra minutes waiting in line and getting a new car. Also, the bill did not seem to line up with what I was expecting. The number was lower, so I probably am not concerned, but it was not explained to me so I will need to check and make sure there wasn't a glitch, such as the initial charge remaining and the lower charge at the end of the rental being added in addition. An explanation of the cost would have helped.
31 Oct 2016
Cons: I don't appreciate being told that I've purchased insurance online through my kayak rental only to be told by the folks at Hertz that it doesn't count because it's "third party" and having the price doubled last minute when trying to pick up the car.
11 Nov 2016
Pick up mess
Cons: Pick up was a mess they couldn't match the rate with the payment. I prepaid. Come on people. And it took forever.
Cons: The gentleman at the counter told me my car choices, none of which were stated on the original buy in. They were the or equal... Since I would be driving my elderly parents around I was talked into "upgrading" for another $70.00. I went to the lot and it was still a small puddle jumper. Upgrade might mean upgrade to power windows. In the end with all the fees and taxes it was way more than stated. I want to know the out the door price please!
22 Nov 2016
Pros: Fairly quick pick up and drop off
Cons: Flight delayed - needed my car overnight after delay. Thrifty was going to charge me over $300 to keep it overnight. They claimed they couldn't do any better. Ended up being a huge inconvenience to take it back before I was ready.