Pros: The car was brand new, compact, and perfect for the Mexican roads.
Cons: The online booking price was very misleading. When we landed we were quoted a total rental price of over seven times our online booking price, once the mandatory Mexican insurance had been factored in. We balked at this and then the operator miraculously adjusted the price to only three times our online rental price, making the whole transaction feel arbitrary and opportunistic. When returning the car (Nov. 7, 2017), there were union blockades of all major highways into and out of Oaxaca (https://www.garda.com/crisis24/news-alerts/77446/mexico-major-protest-in-oaxaca-november-7) and gas stations along the road to the airport were closed or inaccessible. This made it impossible to refill our tank, while the 15 minute drive from town to the airport took almost two hours, and we made it to the airport only half an hour before our scheduled flight. Not only were Europcar staff completely unsympathetic, but they insisted on charging us a refuelling price five times higher than the normal fuel price. When I protested and, given the circumstances, offered to pay the gas station price, the staff suggested the price would change if I paid in cash, once again leading to feelings of opportunism. We paid the full quoted refuelling price using credit card and will take up this whole situation with Europcar.
4 Nov 2016
Couldn't even find the small rip off print
Cons: When I got Oaxaca Mexico airport and went to Europcar, the agent said that I needed written proof of insurance through my credit card . Since i didn't have the written proof he wanted to charge me about $400 extra on my $139 rental car. I asked him to show me where this was written in my contract. He said it was in a hidden link. I found the link and this insurance requirement was not there any where (that I could find).
So I walked over to Hertz, and they said they would give me a similar car for $139, but they would put a $1500 hold on my credit card, which is reasonable.
Meanwhile, the Europcar salesperson said he'd give me the car for only about $339.
I was so angry with the poor service of the Europcar that I couldn't wait to write this review!
Hertz did a fine job- I highly recommend Hertz. HOWEVER, I felt Europcar tried to me off. If Europe car clearly told me about the letter needed for insurance, then they would have received a much better rating. So beware with Europcar!
I rented with Europcar in Europe and I did not have this problem.
13 Jan 2017
Cons: The daily rate with insurance was 5x the published rate. Completely misleading.
17 Jan 2017
Pros: Car handled perfectly.
Cons: The gas tank was not full when I received the car. Price from Kayak was perfect, but insurance were excessive (over 5x value of rental fee).
11 Apr 2017
Pros: they advertise falsely. disappointed but glad I didn't rent from them.
6 Jun 2017
Cons: The staff was so rude, I didn't rent the car, cuz the dude was so stupid, and careless
16 Nov 2017
Pros: Everything went well customer services was helpful, the car was good I do, being the first time I use their services.
Cons: One think I don't like is the time it's taking a lot of time to refound the co-pay /insurance that's charge on your credit card. Is that normal.
20 Dec 2017
Pros: The real rate was 10 times what was quoted due to insurance. I've travelled to a lot of places and my credit card has always been accepted for insurance purposes. Made me not trust them.
Pros: Car was clean, air conditioned, and just big enough.
Cons: We requested a small car. Were given the choice of eating 90 minutes, or getting a much larger SUV. We waited.
Cannot tell if price charged was close to what had been indicated in reservation because of the various required add-ons (taxes & fees - not gas or insurance).
20 Mar 2017
Cons: Pick up was great! Drop off was more difficult. We had let the agent know we needed to drop off the car between 6 and 6:30AM. He gave us instructions to park in front of the airport. When we got to the airport there was no agent. We approached a number of people to assist us, nobody knew quite what to do. We had to check in for our flight, so were unable to sit with the car. The agent arrived just before the car was towed (thank goodness!). But everybody was very nice!
The 7:30 flight to Houston is a regularly scheduled flight from that airport. It would be helpful to have the desk staffed earlier than 7:00.
2 May 2017
Cons: When I arrived I was told they had no more cars. Besides this, the man working at the desk was rude and mocking.
29 Dec 2017
Cons: Hertz was unable to respect my reservations because I was late due to my flight being delayed by a half hour. Hertz should have found another accommodation for my family of 5, instead they said I would have to take a car that was 4 times more expensive than the initial quote.
3 Jan 2018
They gave my reservation away
Pros: Nothing as I was not able to rent a car through Hertz... since it is the high tourist season they gave my reserved car away to someone else because I arrived 10 mins after the time i said I would arrive
Cons: Everything.. they gave my car away and there were no others to rent since it is the high season
Pros: The price was the best that we found. It is located right inside the Oaxaca airport.
Cons: They give a full press about insurance. I have automotive insurance personally as well as special rental coverage that comes with my credit card. But they pressed to a point that we almost went to the booth next door. When we finally agreed that we would take the responsibility for the car they tried to insist that they would keep the entire worth of the car as a hold on our credit card. We ended up talking them down but they still put a hold on the card that was more than what we agreed upon. At the end of the day, we were only charged the initial amount that was advertised and agreed upon that brought us to the company. So, it worked out. But it felt like we had to be on guard throughout the entire experience.