Pros: The staff were exceptionally friendly and helpful - Marcus gave us a great deal on the rental.
Cons: The first vehicle we received had bald tires (not easily detectable due to ample fiberglass panels) - had to go well out of our way to conduct the exchange.
The idea that this business had no telephone service for 2+ weeks baffles us and also added a healthy layer of challenge to our entire transaction.
17 Jun 2017
Pros: Overall, I like Hertz and consider them to be a reliable, trustworthy, professional, customer-service friendly company. This is why I was so surprised by this situation.
Cons: I was very disappointed that somehow the location got changed from my first click of Sacramento Airport, to Sacramento Downtown. I blame this initially on KAYAK, because I am quite sure I initially clicked on the airport location- but also remember the forms as being ambiguous and quick.
But I was also very surprised at how little Hertz was willing to do to help me with this. No one at either the airport or the downtown location had authorization to assist me with this (local mgrs should be given this authority). When I called the 800 number, they were willing to help- for an additional $307!!!! With no guarantee that current reservation would definitely be cancelled and refunded. Help? NO HELP!!
Eventually we called a taxi and made our way downtown. A waste of 2 hours of time and $15. Interestingly, when I got there, the local manager there was very helpful. He was able to change the return to the airport location for only $15. Now why couldn't the airport location do that for the pick up in the first place!
28 Oct 2015
Pros: One of the women at the counter was helpful and went"out of her way" according to her colleague to find out why my price sky rocketed (from $79 to $250
Cons: To answer your question...I didn't like a thing.
25 Jul 2016
Cons: My flight was delayed because of a mechanical issue for over an hour in San Francisco which would have made it extremely hard to get to the store in Sacramento by closing time and there was no local phone number to call them to see if they would wait for me. I called Hertz direct but could not get anybody on the phone that I could understand (very poor broken English) so I ended up renting from the airport Hertz which cost me an extra $300.00. Extremely unhappy!!
5 Sep 2016
Pros: Friendly staff.
Car in good condition.
Cons: I made a mistake when making my booking, reserving a car from the downtown office instead of the airport where I was landing. Staff changed my booking to accommodate the change. I was asked to sign the agreement and noticed the cost to now be $100-00 more! While I 'get' that the charges can change, this was not pointed out to me and was explained after the fact when I noticed the increased fee by reading through the document. I would have appreciated a little more transparency in this process.
11 Sep 2016
Cons: i made a reservation at a very good price but end up been double the price because the location was different than the airport and at time of arrival was already closed so I had no choice to rent from airport of course this was my first time at Sacramento so how was I supposed to know that the address was other than the airport. The girl at the counter didn't even try to give us a discount and or an upgrade this is the second time something like this happens reserving with kayak very disappointed of the hole situation
12 Sep 2016
Pros: Car was fresh, drop off was a breeze.
Cons: My search was for a rental at SMF and Kayak allowed downtown Sacramento to sneak in. I booked the later because it was cheaper. Had to take a taxi downtown for pick up.
27 Sep 2016
Cons: Maintenance in dashboard for full trip
2 Oct 2016
Yaris surprisingly nice car
Pros: Comfort was good and performance was very good.
Cons: Visibility was limited.
11 Oct 2016
Thanks for nothing
Cons: When I arrived at the rental car lot, the woman behind the counter lied and said they didn't have any cars available when there were several in the lot. Then she stated she would call me when one was available, I never received any call nor response from them again. Worst experience I have had I do not recommend this rental company to anyone.
Cons: The guy in front of me complained that he had been double-billed, but my bill was apparently what I was quoted. (It hasn't shown up on my card yet.)
11 Oct 2015
Awful, awful experience—greedy, deceitful company
Pros: There was nothing positive about this experience.
Cons: The Payless clerk tried to charge me $100 more than the agreed price by adding to the contract without my approval the prepaid gas option and roadside assistance. I had to argue to get her to remove the gas option, and when I told her I already have roadside assistance through AAA, she told me that Payless cars don't have spare tires so AAA can't help me if I get a flat. When asked why their cars don't have a spare, she explained that no new car comes with a spare. It wasn't until I took her out to the car and showed her the spare tire that she agreed to remove the roadside assistance charge. By then I'd had enough and declined the rental altogether.
15 Oct 2015
Pros: Friendly staff
Cons: The office is in a trailer on the airport. It took a while for the car to be returned as the staff was taking their time to process the returns. No bueno
26 Nov 2015
Pros: Gas mileage of car.
Cons: Poor customer service, car was dirty, website said rental place was at the airport, it requires a shuttle.
16 Dec 2015
Pros: Decent customer service.
Cons: Keys weren't in the car - had to trudge through the snow back to the office to swap out cars.
30 Dec 2015
Cons: No front desk inside rental terminal.
Long slow line at front desk.
Despite reservation, no cars were held - luckily, the guy behind us in line was returning a car.
No employees around when returning the car.
31 Dec 2015
Payless = Get Less
Pros: Price was fairly attractive but don't be fooled.
Cons: It's the one rental agency relegated to an outdoor shack at the Sacramento airport. The line was so long it was out the door - only one poor agent to handle the crowd.
We reserved an SUV but when we arrived no SUV was available. Her recompense was to take five dollars off the daily rate. Wow.
We ended up driving back two days later to return the car and go with another company.
Complaints to the counter were refered to corporate. When we called corporate they said we had to deal with the counter.
Do. Not. Use.
10 Jan 2016
Pros: The car wasn't very clean upon pick up, but we were in a rush to leave. The driver side didn't have a mat under the feet, which made cleaning difficult for customer. The USB didn't function with ipod and other media products. Overall I've rented for the same price with a better value. Paylesscar.com can do more to provide customers with a clean car.
11 Jan 2016
Adds Insurance and Roadside without consent to ear
Pros: Car was somewhat affordable but could have been cleaned up better.
Cons: The lady whom was helping us made a big deal at the fact that I called her out on adding roadside assistance and insurance without my permission. When I said my insurance covers me and that I already checked, she proceeded to tell me that it doesn't matter and that it's a law to have insurance on the car. First off, in CA, you as a car rental company are required to have liability on the car. Stop trying to cheat people and make extra money off them. Times are rough and its people like you and your company that make it harder to survive. Be honest, help people and make money at the same time. It will get you much farther and keep you in business. Also, during pick up and drop off other customers were arguing about mis quotes and add ons without their consent. I won't rent from Payless again, it's not worth the headache.
14 Jan 2016
Cons: There were three people in front of me, and after 15 minutes there still was one person before me. I left to another car rental and when I drove away I saw the person that was in front of me finally getting their car. Unacceptable.
Exceptionally polite and helpful staff, car was ex
Pros: Polite and efficient staff, from the moment I arrived until the minute I drove off the lot.
Cons: Nothing. Couldn't have been better.
31 May 2016
easy car rental
Pros: dropoff was quick and easy
Cons: pickup was a little confusing, didn't know where to go to get the car after leaving the desk
2 Mar 2017
Pros: Great car, great value! The ease of check in and check out was perfect.
Cons: The only thing I would change if I were dollar rent a car would be the cleaner they use for the windows. It was very hard to keep the windows clear. They would fog up all the time. There are cleaners that prevent the fogging of car windows. Great value! I will use them again, 5 stars!!
4 May 2017
Pros: Nice car. Cheap rate
Cons: Pickup and drop off were horrible. They are extremely understaffed at SMF. Would not rent from them again.
21 Oct 2015
long line, under staffed.
Cons: Dollar has terrible customer service at the Sac Airport. Long ling, one one person at the counter and then had to wait again for another receipt before I could drive off the lot.
4 Nov 2015
All good until returning vehicle.
Pros: Nice clean car that got super gas mileage and ran great. Check in was a breeze.
16 Dec 2015
Quick and easy
Pros: Easy to check in. Great gas mileage. Good handling. Easy to park.
Cons: No blue tooth. No back-up camera.
7 Jan 2016
Special car means small
Pros: 40k miles, and choice of 3 compact cars because "special car" isn't that special. Car worked fine. - Tim
5 Apr 2016
Pros: Excellent rate and car was nice!
7 Apr 2016
Pros: I was put on a do not rent list after i rented from them for a year from dollar rental they denied because
Cons: The clerk that gave us the car was very rude and tried to sell us a VERY expensive insurance with them. He actually seemed to be interrogating us as in a trial as to who and why we had purchase insurance through Allianz and not them. Stating that he did not even now what company Allianz was, come on! Then he continued to say that if we had an accident they would come after me for sure and so on and on.
Also, we had to change drop off location because of a last minute flight change. We called 4 times and each call took us over 20 minutes to go over basics, for example, how much will it cost to drop off in in San Franciscoo instead of Sacramento. Answers went from $50 to $35 depending on the clerk. Last day we called in again and lady said it was $35.
When we came into the San Francisco office, they had no clue about this, clerk said he would send a note to Sacramento office and he could not close the contract himself. I was flying out of the country, did not want to leave an open contract with CC info on it. Inmediately I had a bad feeling about this.
I was completely right, Sacramento office did not even close my contract days later, I had to call and spend yet again another 30 minutes on the phone only for them to tell me they would charge me $75 as that is the fee and that they did not see any notes that said $35.
In the end, the clerk was able to charge me $50, yet again, we were told $35. This type of situations only made us think how unprofessional they are.
Bottomline I would never rent again with Enterprise.
9 Dec 2015
Not Great, Not Terrible
Pros: Brandon at the counter was pleasant and easy to deal with. Both the drivers were also pleasant
Cons: The driver came 35 minutes early to pick me up.
The car reeked of marijuana smoke. When I picked it up I couldn't tell because they had all the windows down, the ventilation blasting and had sprayed heavy air freshener
They wanted $50 more to rent the car for a second week
Brianna was short with me when I asked about price matching another car rental company. She hung up on me
29 Dec 2015
Cons: The car was dirty. the MPG was high.
4 May 2016
Pros: All the staff I encountered on drop off and pick up were super friendly!
1 Jun 2016
Great service, but terrible car
Pros: Friendliness and flexibility of staff at SMF
Cons: Jeep Patriot is a horrible car; no power, limited comfort, and completely out dated for a brand new car
17 Jul 2016
Bait and Switch
Pros: The car was good.
Cons: Kayak book me for an Enterprise location that was 30 minutes from the Sacramento Airport, even though I entered the airport as my location. Enterprise was able to honor my reservation. NO thanks to Kayak.
27 Dec 2016
Great customer service
Pros: I accidentally made my reservation for a different location that was not at the airport where I was going to pick up my car I reserved. The person in charge took care of me and honored my reserved price at the other location.
3 May 2017
Never ENDING NIGHTMARE
Cons: I put in SMF for the Rental, When got there, told it was 2700 Arden Way. Would not honor deal at this Location, Cab would cost $40.00, Best Price they could do was $30.00 More then planned. Still Cheaper then Cab. On Drop Off, Was suppose to be ACV Arcata Airport, but when I got to Airport with my Wife to Drop off, only Hertz and National were there. No Answer at where Car was Rented or nearest Enterprise Office. I got Customer Service at home and was told I could of dropped it off with National, as same company. The Next day when I was dropping it off, was told to park in pay lot and that Enterprise had a DROP BOX for Keys. Nightmare Never Ending!
9 Feb 2016
Pros: Well trained and friendly staff. I like the after hours drop off option.
13 Jul 2016
Pros: Experience of driving a really nice vehicle; Unlimited mileage; Super Economic Efficient Vehicle; Lovely time; Very Accommodating.
Cons: The younger fee charge yet it was a part of the protocol.
Pros: Gave us an upgrade, nice vehicle, with satellite radio, yeah!
19 Oct 2015
Cons: Nobody at counter ALWAYS, have to wait always 20-40. Minutes because no one is there.
24 Oct 2015
Pros: Friendly staff made everything fast and easy no hassle very clean and reliable vehicle
Cons: I have no complaint very great experience thank you
7 Nov 2015
Fast check in and out
Pros: Best price. The CDW insurance only $9 a day
Cons: It's the furthest away check in counter and car park.
8 Nov 2015
Cons: I don't like it they don't have full size SUV and I have to compromise for mini van and they promise me to give me more discount but nothing Yet and they told me even though I paid upfront still have to drive the car which I don't want to so its a horrible experience and they blame ur website that u guys don't know anything
17 Nov 2015
Very efficient and smooth service
Pros: Although the estimate on kayak.com was $15 lower than what I ended up paying, I paid exactly what Advantage estimated when I picked up the car. There was no waiting at all on either end of my one-way rental. I walked right up to the counter. The price was about average among all the car companies I was given a quote for. But I really appreciated that there was no drop-charge (Enterprise charges one) for my one-way rental.
Cons: On drop-off, you cannot change the credit card or method of payment from the one you establish when you pick up the car.
24 Nov 2015
Pros: The woman who checked me in was great! Very helpful and pleasant even st 530am. Went above and beyond. Car was great.
27 Nov 2015
Pros: The employees were very nice and easy to work with.
30 Nov 2015
Smelled like smoke and lots of car damage
Pros: It was relatively inexpensive
Cons: The car had 15-20 dents and smelled like smoke. The lady who helped us said she did not have any other cars that didn't smell like smoke or have a bunch of dents and dings.
Marika at Sacramento Int'l Airport location was FANTASTIC
Pros: When I didn't have a credit card for my rental, Marika contacted the Sacramento Downtown Budget office, arranged for a rental and helped me get an Uber to get there (I already had an app), she told the driver where to pick me up, and THEN SHE CALLED THE SACRAMENTO OFFICE TO MAKE SURE I GOT THERE!!!!!!! GREAT SERVICE!!!!!
18 Oct 2015
Pushed an upgrade for more money
Pros: Quick service
Cons: They said my type of car was not ready and I'd have to wait. There was another upgraded car available immediately for an additional $11.00 per day. It would have a GPS included. I didn't want to wait and so I agreed to take it. Then the GPS didn't work. When I turned it in they just would give me a coupon for $20 discount off my next Budget rental.
27 Oct 2015
Pros: Ease of check in and ease of return.
Cons: Getting the bus back to the terminal. I realize that Budget isn't responsible, but there were a lot of people for only 2 busses.
20 Nov 2015
Better luck with other companies
Pros: no issues with car
Cons: They weren't staffing their Budget desk and lady in a Budget shirt said she didn't work the desk and to just wait. I waited until another agency came over and told me to go to the Avis desk. So I got my Budget car from the Avis desk. And the folks at that desk and the Budget employee didn't help me find this out. I won't rent from them again.
Their employee kept trying to up sell me on everything and it was really annoying because they wouldn't help with my simple questions. So the culture of the company is totally wack too.
21 Dec 2015
"Systems down", Slow lines
Cons: It took more than 20m to get the counter after being told the systems were down. There were a myriad of unstaffed terminals (only 1 person working, apparently) Once at the counter, 30s to get on my way. Waste of time and would not recommend.
30 Mar 2016
Cons: See anove
9 Apr 2016
Cons: The vehicle actually stunk. I was shocked that Budget allowed that vehicle to be rented. Others commented on its condition. Not going Budget/Avis again!!
18 Apr 2016
Pros: Car was in excellent shape and very clean. Personnel were all friendly.
Cons: The drop off at Sacramento was woefully understaffed. Several of us waited at cars with no clue as to whether anyone was even around to accept our returns.
1 Jun 2016
Pros: Staff was fast and efficient.
Cons: We didn't have any problems.
7 Jun 2016
No big issues
Pros: Sacramento pickup was fast and efficient
Cons: The Jeep Patriot they rented me was a terrible vehicle. Terrible use of space tiny gauges and a super small rear view mirror.
Pros: The car was perfect for the amount of driving we had to do (a lot) and was very maneuverable and had great gas mileage.Easy to use and park! Quick process and good price.
Cons: There was no precheck that we observed when we picked up the car in Sacramento and when we returned it- a door scratch was seen (we had no knowledge). Also I should have asked about tolls.
21 Sep 2016
Pros: Really good comfortable car. Good mpg.
30 Oct 2016
Wouldn't take a debit card...
Pros: Price was good. Unfortunately they refused to take my money.
Cons: Would not accept my perfectly valid Visa debit card. According to the representative, if I had an airline flight plan they would have. I'm not sure I can have anything but contempt for a company that actively discriminates against local residents.
2 Nov 2016
Awesome drop off at SAN. Good value.
Pros: Drop off took one minute!
Cons: Van was quite dirty inside and out.
7 Nov 2016
Pros: The described car, was the exact vehicle we received. Pick up was extremely fast. Very happy with the rental and experience. Best rental agency around!!!
21 Nov 2016
Pros: The car performed perfectly-- it was clean and got us all over California, Oregon and Washington in a week. It was a very comfortable car, even for my 6'1" husband! I would definitely rent form Alamo again
Cons: The only issues we had were with the hard push to upgrade when we picked up the vehicle, and the price. Nearly $700 for the week felt steep.
18 Jan 2017
Perfect car rental
Pros: Everything, no complaints
19 Jan 2017
Pros: Unclear where I needed to go to pick up my reserved car (someone drove me in, I wasn't on an airport shuttle). Counter staff was friendly and tried the standard upgrade spiel. Though I declined to upgrade, I was given a complimentary upgrade anyway, which was much appreciated!
5 Feb 2017
Pros: I love renting with Alamo because they have good prices plus they don't hold that annoying 200 deposit like all the others do. Why have a credit card if they are just going to treat you the same as a person paying with a debit card
Pros: It had gps so it made it easy to navigate through the city
Cons: The gps had a lag when updating so I would miss my turn
9 Dec 2016
Cons: The wait to get the car was long and I. Ended to get in the road. Once I got out of the airport area and put the windows up There was a strong smoke smell. After getting out for loading my stuff I realized it was not cigarette smell but marijuana! When I turned the car in I told them. The airport rental staff were very rude and insinuated that I did it!!! I was furious! I would have gladly taken a drug test but why should I have had to?! I asked to see a manager and his response was...we aren't going to charge you ...damage. What??? I shouldn't have been charged for anything! Never will I rent from thrifty again!!!
22 Apr 2017
Cons: Was told navigation unit was Free and we wouldn't be charged. I called just in case, and was told we WOULD be charged. That misinformation could have cost us a LOT pod money!
3 Oct 2016
Never got the car
Cons: Never received the car in san francisco. Will never use kayak or thrifty again!
9 Oct 2016
Beware San Francisco drop off is complicated
Pros: Nice car.
Cons: Drop off in San Francisco is complicated. You need to plan extra time. Man at info booth was no help at all
10 Oct 2016
Pros: easy access to gas station at the airport on the way into the car return area
10 Dec 2016
Over Charged after dropping off vehicle
Cons: The car rental agents at the Sacramento International Airport counter worked very slowly. The rental vehicle seemed a little dated and made annoying clicking sounds every time I accelerated. My total rental fee was suppose to be $52. When I went to drop off the vehicle the were no attendants around to check-in the vehicles. Other customers were waiting as well. Two guys who appeared to be the car washers apologized for the inconvenience and told customers to just leave the keys in the cars and we would receive receipts by email. I never received any receipt, but my credit shows that I was billed $278 and the charge has posted to my account. My rental total cost was only $52. The deposit hold wasn't even over $60. I only had the rental for two days and some hours. I don't know why I was billed $278 but I will be contacting customer service asap! I will probably never use Thrifty ever again. What a horrible surprise.
21 Dec 2016
Great Price and friendly staff
Pros: Great Price and friendly staff. Clean car.
Cons: I was unable to choose a four or all wheel drive vehicle on the website. I was really looking for a vehicle to take over a pass in the winter and chose a jeep patriot thinking that had the best chance of being all wheel drive. WRONG. It was front wheel drive but I got lucky and the pass was clear. I will call next time to verify specific needs. The web site is NOT set up for anything special or different.
28 Jan 2017
Pros: Easy pick up and drop off pick up was done in about ten minutes drop off in about two minutes and the rental was no smoking in car policy love it
8 Mar 2017
Not so good
Pros: The car is comfortable
Cons: On the first car the brakes were going out so I got a new one and there is something wrong with the tranny
Pros: I changed cars at the last minute to a bigger car, so it was not washed(not real dirty,but spotty) other than that, customer service was good.
30 Jun 2016
Pros: Car was a lot faster than i anticipated
9 Aug 2016
Pros: There were very fast
29 Aug 2016
service at counter
Pros: drop-off in chico was smooth and easy
Cons: service at Sacramento airport was not good, long wait for car to be prepped.
17 Oct 2016
Pros: Shuttle to airport.
12 Apr 2017
Cons: Car was a little old (28,000 miles)
20 Feb 2017
Pros: great car
Cons: I was told my daily rate was 23.27 and I went over one day. I wanted to extend my rental by one day and I was charged double for the one day.
7 Jun 2017
Pros: Great customer service
22 Jul 2017
Cons: Price drastically changed because if location change. We could not speak to a manager to understand why this price change occurred. We felt taken advantage of and strong armed into the price. Cleanly a bate and switch tactic.