Cons: Kayak search did NOT reveal rental agency was offsite. Switching site to airport doubled the cost. If not for call day a few days before, we would have been stuck finding transportation to Enterprise location at additional cost.
26 Oct 2016
Pros: Car was new and was a great ride
Cons: Your website did not disclose the original rental location was off site of the Sioux Falls airport causing an emergency last minute change in the reservations and a significant increase in the cost of the rental. I went back and doubled checked your website and it never disclosed. As a matter of fact, the search tool specifically showed the airport as the rental location. The confirmation showed the street address of the offsite location, but there is no way I could have known it was not the airport. If not for checking on the reservation a few days before, we would have shown up and had no car.
21 Oct 2015
Pros: The droopy was fast and painless.
Cons: The billing receipt was confusing.
18 Jan 2016
Enterprise out did themselves!
Pros: Very inexpensive, especially for a 1-way rental. Gave me a 4-wheel drive SUV as an upgrade for free due to snowy weather & bad roads. Great customer service!
4 Apr 2016
Hard sell not appealing
Pros: Vehicle was clean and full of gas. No issues with vehicle.
Cons: The hard sell to purchase the insurance gets old. I rent quite a few vehicles and do not need to purchase the coverage. They go on and on about how you need it.
4 Apr 2016
Pros: Great check-in service, they had everything ready for me when I arrived, very fast, good explanations, clean ride (inside and out) and just overall great experience.
Cons: The brakes squeaked on the pickup I rented, but that wasn't a big deal... just a minor annoyance.
22 Jul 2016
Only Credit Card?
Cons: I wasn't aware that you needed a credit card to rent a car. I don't rent cars very often and I've been in Japan the last 3 years so I couldn't tell you the last time I rented a car, but I used debit in the past. When I got to the counter and found out that I couldn't get my rental to drive across country to visit family, I had to go through another place and it ended up costing me 3 times the amount. Was very frustrating.
Pros: They vehilce was clean inside and out. It rose smoothly. But it was a newer car so that is to be expected
Cons: I had a reservation for the rental. I got to the Alamo car rental place in Sioux Falls South Dakota, at 09:00 instead of 12:00 to pick up. The lady never told me there would be a charge for early pickup. I would have waited till 12:00 . Not a big deal. I was quoted $138.00 for a two day rental of the vehicle. I got charged $271.00 for the two days. So they took out $500.00 + out of my bank account. When I returned the vehilce in Fargo North Dakota, the same day ( 4 hours later) they ended up charging me the original price of $138.00 for the one day..... If Alamo car rental just doubles the reservation amount every time I will not be renting from Alamo again. Also when I picked up the vehicle from Sioux Falls, when they gave me the keys they guy said "is it you that rented the shi**y sonic? It is a peice of sh*t"
Cons: First car had super strong smoke smell. Second was just faint. Annoying, but we had a funeral to go to. Major gripe was on return. Flights were cancelled and to get home we needed an alternate airport. Cost us a six-fold increase in price despite returning only two hours late. Felt we we had insult added to injury. Will think twice before using this company in the future.