Pros: Cheapest rate going. Car was great to drive! Great staff at airport.
2 Nov 2015
Just couldn't be any better with the exception of
Pros: Clean, no problems at all, very friendly, ok value
Cons: Took too long to get car a pick up point
8 Nov 2015
Unorganized and unclean
Cons: They gave me the wrong car three times after I decided to upgrade. Car stunk of cat urine.
3 Dec 2015
In a hurry...
Pros: The bus driver knew we were in a hurry to get to the airport, so he headed right out to make sure we got there on time. He was very friendly and helpful.
Cons: As we pulled in no one greeted us. We had to wait for service.
4 Dec 2015
Pros: Loved the car!
Cons: Customer service at budget could be better.
8 Dec 2015
Terrible service do not use
Cons: You will see everyother rental companies bus pass before the Budget bus comes!
The customer service is rude and terrible and they probably won't have the car you reserved and will give you a car yoy dont want and tell you if you dont like it go somewhere else!
Even the manager Alex is extremely rude!
14 Dec 2015
Pros: The vehicle was very nice. Had a ford Flex
Cons: Stood out in front of the airport for 35 minutes waiting on the shuttle. Gate guard after getting the car was extremely rude. Had to upgrade my vehicle in order to get one that was big enough since I was guaranteed a mid size suv but only had compact and full size when I showed up.
15 Dec 2015
Pros: Car was just what I needed.
Cons: Agent was too pushy trying to get me to upgrade.
When asked about quality of the car I had ordered he said "well, it has 4 wheels." The shuttle dropped us off in the middle of a parking lot and were told the car would arrive momentarily. After 15 minutes I went to get a supervisor who then ordered the car.
16 Dec 2015
Pros: long line at pickup - nearly one hour
21 Dec 2015
Picking it up took 45 minutes!!
Pros: Don't go to the the counter at the terminal if you already have your reservation. Go straight to the shuttle and pick up your car.
Pros: upgraded us from a mini van to a sequoia suv - was not easy for 5 people & luggage to get in and out of....they said not to worry about documenting dings & dents when we took possession....then on the return they tried to charge us for them.
Cons: tried to overcharge us for upgrade.
9 Oct 2015
Cons: They seemed friendly at pickup, then when I dropped off my vehicle there were extra charges on my bill for things I never even asked for. Calling customer service is a joke and corporate never answers. THIS IS A HORRIBLE COMPANY!!!!!
1 Nov 2015
Poor service poorly kept cars
Pros: The prices were affordable
Cons: The cars are not cleaned properly, had to switch the first car they gave me because is was smelling like a mixture of vomit and intense smoking. The early morning service was poor to drop the car off and get a shuttle ride to the airport. I had to wait on the disorganized staff to get going in the morning which caused me to just make my check in time.
8 Nov 2015
Pros: The car (Camry) was a really good rental. The employee at the rental desk was extremely courteous and patient (my bank shut down my card because I was out of state). She even looked for me at the pickup spot (it was also the end of her shift).
Cons: There are no specific directions where to drop the car off. The receipt had an address but it didn't say to drop off the car there. Also, I was charged a $200 security deposit that I didn't expect. I usually book with Thrifty who charges only $80. An unexpected cost when starting vacation.
19 Nov 2015
Airport pick up
Pros: Everything else was wonderful.
Cons: Took 35 minutes for pick up at airport!
5 Dec 2015
Great price for 4 days
Pros: Price and gas economy of vehicle
Cons: The hard sell at the counter for additional features.
17 Dec 2015
Cons: Service required light went on. Passenger window did not work properly.
25 Dec 2015
Pros: Their customer service and policies are terrible.
18 Jan 2016
Great Price, But You'll Have To Work For It
Pros: Helpful staff, great running car and 40% less than competitors.
Cons: Car interior wasn't cleaned; pick-up/drop off is separate from all the big rental companies and somewhat hard to find; the car's tire inflation low warning light came on the first day.
21 Jan 2016
A worst car rental,ever
Pros: Waited 45 minutes for the shuttle, had to wait another twenty minutes to be assigned a car and it was filthy inside
Pros: Care was nice, service was quick. Might as well go here over the more expensive guys.
24 Oct 2015
Cons: Overwhelming smell of smoke in the car as well as obnoxious counter employee
9 Nov 2015
Cons: they messed up my reservation. customer service was poor, not helpfull
24 Nov 2015
Pros: The car was nice and clean
Cons: Filled up gas 5 miles from airport but needle gauge didn't move. They charged $23 for gas and I only put 77 miles on the car even though I filled up tank
6 Dec 2015
Pros: They were quick at pick up and drop off
9 Dec 2015
Airport change due to Flight delay, rental price w
Pros: My experience with Dollar was fine just having to change airports due to a flight delay caused my rental price to almost double.
30 Dec 2015
Pros: No problems at the drop off other than sticker shock
2 Jan 2016
a Christmas miracle
Pros: We picked up our rental mini van at the Palm Beach airport on Christmas Eve day. There were no lines and the agent even offered us a lower rate than we were originally quoted on Kayak. A true Christmas miracle! The car was clean and practically brand new with only 2,000 miles on it. When we came back to return it, the process took under two minutes and the shuttle was waiting to drive us back to the terminal. The driver of the shuttle insisted on lifting the luggage for us - so nice. We would definitely rent from Dollar again. Great service and friendly staff.
9 Jan 2016
Pros: Check in and check out was fast. Great value.
Cons: The interior had slight cigarette smell
11 Jan 2016
Pros: I received a great rate. It was also convenient, fast and easy.
Cons: This is the first time I ran into a situation like this with a car rental company. I booked this rental online. Chose the pickup time at 3:00 pm. Came at 4:00 pm to pick up the car, and I was told that the rate I got online no longer applied because I was late. The "system" would automatically upsell to the next car size up, and I had to pay more for it. Nothing close to the rate that was advertised online.
3 Apr 2016
Pros: Plane canceled - at hospice w dying aunt - had to change to early morning flight but no ine answered Bellvadere office ohine at 7:39, 8pm, and called 899 number that said I was lying, of course they answer the ohone.
Left my name and number at Bellvadere office - no call back - just to see if I could return early morn instead of late night. Under 48 hr period but they said when I spoke to 809 #, they charge by day, not 24 hr period. Aunt died, thank God for her - had late charge....will never rent frim payless again
9 Apr 2016
Pros: Quick shuttle to airport
Cons: A bit of a challenge to find.
11 Apr 2016
Dishonest at west palm beach
Pros: The car was fine, no issues.
Cons: Staff at west palm beach claimed the prepay fuel option was not optional, that "all their contracts have this" and only if you return the car with a gas receipt can you get this charge taken off. I heard the same story told to other customers. This was obviously a scam. When I returned the car to Fort Lauderdale as planned, they confirmed this was not proper policy and they had seen this before from west palm beach. The staff at Fort Lauderdale were very helpful and friendly, thankfully, but does not make up for the dishonesty.
11 Apr 2016
Pros: good customer service very professional
Cons: waiting for transportation to the airport almost 30 minutes
12 Apr 2016
Price that was quoted was inaccurate. Was 50% mor
Cons: See above. They said that Kayak is only a vendor and that their prices and quotes cannot be relied upon. I am upset with Kayak as well. I cannot be the first person this happened to
18 Apr 2016
The Worst Car Rental Company!
Cons: They had hidden fees, terrible service, and required extra paperw or at pickup that was never mentioned when reserving the car.
20 Apr 2016
Pros: Quick and easy.
26 Apr 2016
Very bad experience
Cons: Waited over an hour to pick up the car at PBI. There were only 3 people ahead of us in line, but only one employee at the counter who was very slow. When I got to the counter and made a comment about how slow the service was, the employee said "it's Payless, you gotta wait." Car had numerous dings and broken center console.
8 May 2016
Cons: Very nice personable and priofessional staff.
They didn't honor a wrong location rental a few mi
Pros: Nothing. Rude guy at counter
Cons: Tried to get $65/day for a sub compact car. I realize that I may have
hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!
13 Nov 2015
Great roadside service
Pros: I got s flat and roadside quickly got taxi to me so that I wouldn't miss my flight. They were professional and took care of everything for me.
21 Oct 2015
More of the same goodness.
Pros: The return was equally easy and quick and the agent was extremely friendly and polite.
28 Oct 2015
Pros: Car was ok
Cons: The price was not what I agreed on actually charged me over $100 more than my agreement. Probably will think twice before renting with Alamo again!
20 Aug 2016
Quick and easy
Pros: Dropoff was Quick and we went straight to the Shuttle to the airport, no waiting.
23 Aug 2016
Great Service, Great Value
Pros: The service was great from the moment I entered the airport until the time of my return. There was almost no wait at the airport rental center. A bus arrived within minutes to transport me to my rental car. The car I chose was clean and spacious. It had a light interior which is great in warm weather. I was on the road in minutes. The car performed well on the road. Upon my return to the airport I was immediately met by an Alamo employee and quickly given a bill and directed where to go for a shuttle to my terminal. The whole process was a pleasure and the price was right- much less than my original rental from Hertz.
21 Sep 2016
Car was dirty
Pros: Price convenience
Cons: Dirty. Not in great shape. No features.
7 Oct 2016
Cons: I stood in line for 45 mins to get the car
There was no one in front of me and I needed to be somewhere quickly.
2 counter people were helping the same customer through all that time. The manager and another counter person were helping another
Pros: the person checking me in knew where a gas station was located close by so I could fill up
Cons: no gas station located during the entry to the drop off location
15 Nov 2015
Efficient car return
Pros: Speedy and easily accessible
15 Jul 2016
Avis the unreliable car service company
Cons: Charged for a service i did not use.
They had NO CARS but took the reservation.
wasted my time driving to airport
Kayak added a pop for insurance that mad me feel it was from Avis when in fact it was from another service. This mad me feel safe when in truth it could not have been farther from the truth.
i will not use kayak ever again
28 Aug 2016
Pros: Car was running with ac on at pick up
Cons: Car smelled of smoke and air freshener -never a good combo
25 Nov 2015
Pros: Hello - I reserved the car for my boss. I then learned the location was not in fact in the airport as the website had lead me to believe. Then when I asked for a pick up from our offices a pick up was not available. We ended up just cancelling the reservation. I haven't checked the CC statement yet. But as soon as I do I will be contacting you for a refund.
26 May 2016
Pros: The employee who helped us was terrific. She was very pleasant and helpful.