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One location in Civic Center
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10.0 Wonderful
May 2021
Pros:
great car helpful staff8.0 Very Good
May 2021
Pros:
Pickup was great. We were given a compact SUV instead of a medium sized sedan.Cons:
Drop off area was poorly marked. Only one attendant was working and she had pretty brutal customer service skills.10.0 Wonderful
Apr 2021
Pros:
Friendly helpful staff. Easy pickup. Easy drop off at SNA airport. Gas tank was full when picking up so I didn't have to bother with fueling up.Cons:
Someone to show me if there was any damage on the vehicle before I rented, and to document that with paperwork and/or pictures.2.0 Poor
Apr 2021
Cons:
Impossible to get ahold of10.0 Wonderful
Apr 2021
Pros:
Victor at the agency went above and beyond to help us!Cons:
Nothing!10.0 Wonderful
Apr 2021
Pros:
The representative that gave me the car rental provided exceptional customer service. He was patient with all my questions and shared tips and tricks to make sure I had the best experience with the rental.2 locations in Civic Center
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6.0 Okay
Nov 2020
Pros:
The staff really Did their best to make sure I was satisfied with my vehicle and their serviceCons:
They did not have the car I reserved for me because they were busy. My pickup wait time was about an hour. The tire pressure light was in the whole drive to LA. Then on the drive down a notice for an oil Change came up. There also wasn’t any wiper fluid.10.0 Wonderful
Aug 2020
Pros:
Derek was fantastic and helped me get a more useful car than the one I had originally reservedCons:
Nothing! Perfect service8.0 Very Good
Aug 2020
Pros:
Staff was friendly and car was fantastic.Cons:
They did not have the car I reserved (a mini van), so I got an SUV and it cost a lot more. It would have been nice to get some kind of offer of a concession.10.0 Wonderful
Aug 2020
Cons:
It was excellent10.0 Wonderful
Jul 2020
Pros:
Talia (the woman who checked me in on Thursday evening 7/2) was an absolute pleasure.Cons:
Being able to select for all wheel drive on the platform would be helpful. Car delivery would be awesome as well.10.0 Wonderful
Jul 2020
Cons:
Every thing was easy as one could ask for.3 locations in Civic Center
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4.4 Mediocre
Oct 2020
Pros:
The vehicle itself was nice.Cons:
When making the reservation online I was told the amount I would pay on picking up the vehicle was around $650. But when I went to retrieve my vehicle 3000 miles away from my house and needing to get to an important meeting, I was told my total would be $1600.6.4 Okay
Sep 2020
Pros:
Friendly staffCons:
I pre-arranged to use a toll..now I'm being invoiced for a "violation," over $25. Please resolve10.0 Wonderful
Jul 2020
Pros:
Staff was great! The Black woman at the counter was really sweet and helpful and then at the drop off the guy with the accent (maybe Irish) was also really helpful and sweet.Cons:
I wish I had the option to extend drop off without paying more. Like if I give notice I could extend d by a couple of hours with no penalty10.0 Wonderful
Jun 2020
Pros:
Staff was AMAZING!6.0 Okay
Sep 2019
Pros:
Staff was very friendly, although they told us they had no cars to rent and that they would do their best. We waited over an hour and a half to get the rental car. We went downstairs to pick it up and their garage was full of cars. It did not make any sense.Cons:
Wait time was way too long and free water and coffee would be a nice touch considering we waited over an hour for our car. Pick up time was 8:30 and we did not get in our car until 9:45ish.10.0 Wonderful
Mar 2019
Pros:
The whole process could not have been smoother. Great experience.Cons:
NothingOne location in Civic Center
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8.0 Very Good
Dec 2022
10.0 Wonderful
Dec 2021
10.0 Wonderful
Mar 2021
Cons:
I was double charged by the online company that I found through your website. They then told me they would not give me credit for the extra charge. I had to ask my credit card company to cancel payment.6.0 Okay
Feb 2021
Pros:
Staff was awful. Car wasn’t ready for an hour. And when I returned it. The staff was saying that I shouldn’t expect any gold benefits because it’s going bankrupt anyway.Cons:
Professionalism.8.4 Very Good
Nov 2020
Cons:
The pick up took longer due to a women in front of me having issues wither her car and my car also was not ready by my pick up time. The tire pressure signal came on almost immediately after picking up the rental.6.8 Okay
Feb 2019
Pros:
la entrega sin mayor explicacion y con apuro , con cargos que no comprendi del todo, auto con desperfecto en puerta trasera notificado al iniciar viaje, la devolucion excelente, podria mejorar la señaletica para acceder al centro de entrega en la vegasOne location in Civic Center
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10.0 Wonderful
May 2022
5.2 Fair
May 2019
Cons:
Absence of luggage carts at Houston airport drop-off9.6 Wonderful
Jun 2018
Pros:
Brand new car, new car smell8.0 Very Good
Dec 2022
10.0 Wonderful
Jul 2022
10.0 Wonderful
Jul 2022
One location in Civic Center
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9.2 Wonderful
Aug 2018
Pros:
We got ourselves a full-size sedan to travel up and down the Pacific coast, and the car handled great. The car, a Toyota Camry, also was able to accommodate all of our hefty luggage with no problem. The Camry was stingy on gas, which saved us a lot of money when we had to fill it up upon its return to the Oakland airport. The young lady there was very helpful in getting us on our way to the shuttle, too.Cons:
Avis needs to let people know that it's located inside the Hilton. The mailing address is completely misleading, and there is absolutely no signage to help you find the place or to distinguish it from all the other car rental places on O'Farrell Street. Also, the woman behind the pickup counter kept trying to upsell us to an SUV after the sedan was already paid for and reserved. Don't do that, especially when the SUVs are gas hogs and gas is over four bucks a gallon!10.0 Wonderful
Aug 2018
Pros:
The easy pick up and drop off. The car itself was fantastic. Great on gas and comfortable to drive. The price was also awesome.Cons:
N/a6.0 Okay
Jan 2023
One location in Civic Center
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2.0 Poor
Nov 2020
Cons:
I got a call 2 days before the rental to remind me. The reservationist said I was to pick the car up on Mission St in SF and I was sure it was at SFO. She said the Mission shop would be closed before I got there. I asked how much to switch to SFO and she gave me a rate of $2800, triple the original quote. Told her to cancel and ended up making other arrangements. After cancelling I looked at my reservation and it WAS a SFO pick up. Had I not gotten that call I would have completed my original reservation. Somebody at Sixt screwed up and cost me a lot of grief and money.2.8 Poor
Sep 2020
Pros:
Based on the entire experience both during and after rental, nothing at all to like.Cons:
DO NOT TRUST THEIR STAFF OR VEHICLES OR CUSTOMER SERVICE AFTERWARDS!!!!! Upon check-in, I was advised the SUV I booked was not suitable for Tahoe winter (shouldn't all SUVs be winter-ready?!) so forced to pay double original booked total for a different SUV. That vehicle was NOT equipped for Tahoe winter - faulty frozen wiper fluid, bad windshield wipers, engine light on, brake noise on day 1,2! Wasted Hours on multiple days on addressing vehicle faults, and yet was not given even 1 hour extra to return the car on final day. I have spent 8 MONTHS trying to get reimbursed for the upsell charges I paid despite being given a vehicle that could not perform any better than original SUV booked at significantly lower rate. DO NOT RENT HERE because if there are issues you will not find ANY way to contact SIXT to get issues addressed. Every option by phone or website leads to literally no person or error messages on their website. Only when I finally gave them bad review on Yelp, months later, did someone reach out to me and tell me to email them and even then I had to follow up 2 times to get a response. STILL NO RESOLUTION after 8 months. I think they want you to eventually give up so they can keep your $. WORST EXPERIENCE EVER.3.2 Poor
Jun 2020
Pros:
Fast pick up and brand new carCons:
Agent at the dealership gave us a different drop off date and the car was extremely dirty9.6 Wonderful
Apr 2020
Pros:
The vehicle was comfortable, super easy to pick up and returnCons:
Gas gauge appeared off.10.0 Wonderful
Jun 2019
Pros:
Staff was great and the process was very easy. Had a misunderstanding with my reservation, but it was resolved quickly.Cons:
Car inspection with a staff member before picking up the car.10.0 Wonderful
Apr 2019
Pros:
Manager Mike was the best customer service we had in all of San Fran. Professional and a delight.One location in Civic Center
One location in Civic Center